【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Cluster Revenue Manager, Revenue Management Consolidated Center (RMCC) – Asia Pacific will maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels to deliver Hilton’s mission relating to profit, people, customer and quality. What will I be doing? As the Cluster Revenue Manager, RMCC – APAC, you will be responsible for performing the following tasks to the highest standards: -Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting. -Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures. -Ensure effective information gathering and analysis is conducted in order to identify and maximize all possible opportunities and minimize any risks. -Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls. -Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’ expectations. Key areas of Accountability Profit: -Ensure all best practices and standard operating procedures are followed to capitalize and maximize revenue potential and market share. -Utilize systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis. Quality: -Follow best practice and standard operating procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis. -Contribute ideas and suggestions to strive for constant improvement of operating procedures and new opportunities. Customer: -Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management’s decisions and actions pertaining inventory and rate control, pricing and overbooking. People: -Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Managers as required to ensure all team members are provided with excellent training for revenue analysis and revenue management duties. Specific Accountabilities Inventory Control: -Manage and maintain group and transient inventory controls. -Proactively review and implement room accommodation and rate inventory controls via IDeaS V5i and R&I daily. -Ensure group inventory cut-off dates are managed in line with contracts and according to demand. -Implement all blackout dates and review frequently to determine if adjustments are needed. -Work with Front Office to ensure agreed sell-out strategies are in place. -Maintain rate parity with third party sites through extranet sites. -Proactively review key demand periods to maximize RevPAR and profit through effective consideration of costs and sales. Sales and Pricing Strategy: -Develop, monitor and adjust sales and pricing strategies. -Conduct weekly business focus and group review meetings where the appropriate booking period is evaluated for proper rate and availability control. -Provide a synopsis of results vs. direction from the previous week and lead discussions on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment. -Weekly review GEM / Delphi / database reports if available to address concerns and action plans relating to groups and events. -Develop and review annual transient, group pricing and demand calendars on a quarterly basis. -Ensure pricing is consistent in all distribution channels such as QnQ R&I, GDS, Internet and the Extranet. -Identify opportunities through channels and recommend channel marketing. -Liaise with market managers for key 3rd party operators and HRCC to monitor conversions. -Review corporate account’s quarterly production with sales to identify patterns and volume of production to take appropriate actions. -Conduct daily detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months. Information Analysis and Monitoring: -Provide critical analysis of strategies, room statistics and demand factors. -Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system. -Ensure the integrity of data flowing into IDeaS V5i by regularly cross-referencing other sources such as OnQ R&I and OnQ Insider reports. -Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies. -Conduct displacement analysis of group business as needed to determine the impact potential businesses will have on RevPAR. -Review all tentative and definite group bookings to ensure they support the implemented strategies, IDeaS V5i group status is updated and group evaluator is used effectively. -Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed. -Analyze past and present trends and make recommendations for future strategies. -Ensure all ONQ R&I / SRP maintenance is configured according to the current standards, room rates, yieldable flag and commissionable status. -Ensure accuracy of all information being produced or reported. Forecasting: -Prepare all weekly, monthly, quarterly forecasts and budgets using appropriate systems and tools. -Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools. -Prepare plan revenue proposals. -Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecasts. Competitive and Demand Analysis: -Ensure rate shopping data is consistent, appropriate and effectively analyzed. -Review all competitive shops daily and identify selling strategies, opportunities and market trends. -Review demand calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis. -Maintain historical data on events and performance on any promotion during these demand generating events. -Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately. -Proactively identify peak nights and peak periods to set KPI targets and action plans. -Identify demand troughs and lead an action plan. Driving Commercial Performance: -Drive incremental EBITDA, RevPar and Fair Market Share performance. -Work effectively with RMCC Team members, Hotels (GMs, DBDs, C&E and on property revenue coordinator), Sales, RDRs, Marketing, e-commerce to ensure incremental financial performance (RevPar, EBITDA). -Ensure growth in performance of KPIs such as room type supplements, peak nights, house overbooking and forecast accuracy. -Drive hotels’ Fair Market Share performance, moving hotels into the “gaining” quadrants. -Ensure any holiday cover commitments are managed as per standards. 【任职要求】 What are we looking for? A Cluster Revenue Manager, RMCC – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: -Bachelor’s Degree or above -Practical work experience within hotel revenue management -Advanced Excel, PowerPoint and Word skills -Strong analytical skills and management skills such as leadership, organization, communication, planning and control -Sound functional knowledge of the day to day management and operation of a revenue management department -Commercial attitude and proactive sales approach -Able to set and maintain minimum standards -Able to analyze data and identify significant trends -Self-motivated and competitive -Able to work accurately and effectively under pressure -Good personal presentation -Warm personality and possess team spirit -Clear voice and well spoken, proficient in spoken and written English -Committed and career oriented What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members.

【岗位职责】 1、制定及执行饭店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、XX以上文化程度；X年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

岗位职责： 1、 储备期间协助总经理做好酒店的经营管理工作，落实总经理分派的各项工作任务。 2、 需到体系内培养基地挂职培养，至少分管两个及以上部门，以熟悉体系标准，加深企业文化认同。 3、 协助区域总参与区域内的筹备项目，负责两个及以上业务模块的筹备工作。 4、 外部招募的储备总经理，需集中总部学习，并安排其学习酒店SOP及企业文化培训。 5、 内部选拔的储备总经理，需交叉学习至少两个其他部门的业务。 6、 储备培养时间3-6个月，储备到期或有需要匹配的新项目时，对储备总经理进行匹配度评估（包括能力素质、企业文化等），并结合储备期评估标准，将通过评估的储备总经理推荐至合适项目任职。 岗位要求： 1、需服从全国外派。 2、年龄30-45岁之间，大专以上学历，旅游管理、酒店管理相关专业优先。 3、5年以上部门总监或3年以上总助、副总工作经验，酒店市场销售、房务管理出身优先考虑。 4、良好的沟通技巧，较强的语言表达能力和灵活的处事能力。 5、较强的组织协调能力，能独立处理对内对外各种关系。

About Club Med A Global Leading All-Inclusive Vacation Group – Since Club Med was founded in 1950 and we created the all-inclusivevacation concept, Club Med has been the world leader on its market, and hasdeveloped a resolutely upscale, friendly and multicultural spirit. Club Medboasts 68 resorts located in the most beautiful sites in the world, a cruiseship and Luxury Villas & Chalets and, now more than ever, is associatedwith dreams and happiness. There are 20,000 Gentle Organizers (G.Os) andGentle Employees (G.Es) at Club Med, who work in the villages, but also at theParis, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in thesales offices situated in dozens of countries and in travel agencies. Why work with us? Club Med offers the opportunity to broaden ourprofessional scope in amazing destinations all around the world, and toembrace a unique mindset and lifestyle in a company that has always beenpurposeful and committed to people and environment. Club Med has always been, and will continue to be, an experience like noother, a life-changing experience. Title: E-commerce (Assistant) Manager Working Location: Shanghai, China Your opportunity As the E-commerce (Assistant) Manager, you will be responsible for ·       Mission 1: Explore business opportunities on Ctrip/Trip ·       Mission 2: Drive sales to increase Club Med AllInclusive volume ·       Mission 3: Work closely with internal and externalstakeholders How you will contribute ·       Responsibility 1: Explore business opportunities on Ctrip/Trip - Set the strategy of business growth, both inboundand outbound; and be responsible for daily operation, aiming to achieve monthlysales target. - Knowledge on ecommerce channels to have creativeproducts, contents, target audience and promotion in line with platform rhythm. - Negotiate with partners to get good deals, eitherin commercial cost or other commercial policy ·       Responsibility 2: Operation management on channel todrive sales - Proactively organize sales campaign, and getmarketing resources support from platform - Well organize daily live streaming to promote eachresort - Well understand CPC to help resorts with bestlisting ranking - Work closely with internal team to get competitiveproduct and marketing support and realize sales revenue - Manage TP team to ensure qualified delivery , likecampaign launch, product update, customer service, etc are well going. ·       Responsibility 3: Data analysis - Collect market information/intelligence aboutcustomer, competitor, trend, localization, and as a support in daily joboptimization - Make use of internal data report to understandbetter of market and guests and help in daily job. - Coach and develop reports' capability in planningand review of projects. Who you are? ·       Education: Bachelor or above ·       Experience: at least 3-5 years working experience,marketing or ecommerce team with Ctrip experience is preferred; Hospitalityindustry or OTA working experience will be a plus. ·       Knowledge: Good knowledge on ecommrece, and onlinesales. ·       Languages: Fluent English in all of spoken,listening and writing

职责描述： 1. Establish and implement annual objectives for the Human Resources Department. 建立及完成人力资源部年度目标计划。 2. Establish,maintain and ensure adherence to all personnel-related policies and procedures. 建立、保持及保证执行所有人力资源部政策及执行程序。 3. Respond in courteous, professional and rapid manner in order to resolve all guest and associate difficulties. 以礼貌、专业、迅速有效的态度解决客人及员工投诉。 4. Develop,direct and oversee overall hotel recruitment and hiring activities strategies for all Expat and National Expat positions. 全面管理度假村外籍及外地员工招聘及聘用计划。 5. Support and uphold hotel philosophy concerning hiring, associate relations, supervision and disciplinary action. 支持及建立度假村相关聘用、员工关系、管理指导及纪律行为的理念。 6. Conduct salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan. 进行本地员工工资及福利调查，提出员工福利计划。 7. Provide hotel-wide communication vehicles and interact in courteous and professional manner with all guests, associates and community members. 创造度假村良好的沟通途径，促进客人、员工及团队的专业化沟通。 8. Supervise,direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.  指导、协调、影响员工以保持度假村服务标准。 任职要求: 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学学历，良好的中英文读写能力。 2. 3 to 5 years of extensive human resources experience. 三至五年相关人力资源管理经验。             【G.O福利】： 单人间住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

Primary Responsibilities主要职责 Oversee the administrative activities of payroll, benefits, legal compliance and employment laws.Develop Talent & Culture and Learning & Development budget on yearly basis.Implement guidelines, hotel T&C policies & procedures in compliance with corporate directionGuide and coordinate with the department heads to recruit the qualified ambassadors based on operational needs; using interview selection tools to undertake the high quality recruitingSupervise directly the Learning & Development department and ensure that all training activities are in accordance to the needs of the hotel and the suggestion from the Accor AcademeCreate a mutual relationship with the related persons in the owning company and ensure the smooth communication between the management and the owning company 监督行政工作事务如工资、福利、遵纪守法和就业法。 根据年度情况发展人才与文化和学习与发展的预算。依照公司指导方向实施指导方针、酒店人才与发展管理政策和规则。 指导和协调部门负责人招聘符合营运需求的员工； 使用恰当的面试选拔工具确保高质量的招聘。 直接监督学习与发展部并确保所有培训活动都是根据酒店需求并且符合雅高学院的建议。 与业主公司的工作人员创建良好的互动关系，并且确保所有沟通在业主公司和管理公司之间的顺畅。 Knowledge and Experience知识和经验 At least 5 years working experience as HR director of international brand hotel.Good oral and written English skills. 五年以上国际品牌酒店人力资源总监工作经验。 英语口语与书写流利。

Job Responsibilities: • Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. • Monitors adherence to all liquor control policies and procedures. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. • Assists with developing menus and promotions as necessary. • Trains staff on liquor control policies and procedures. • Ensures employees understand expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Participates in the development and implementation of corrective action plans. Job Requirements: • High school diploma or GED. • 4 Years experience in the food and beverage, culinary, or related professional area. • Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks. • Good command of spoken and written of English, Cantonese and Mandarin.

岗位职责 1.分析餐厅的各项报告，拟定改善行动计划并追踪执行情况； 2.监督并负责所有餐厅管理人员训练、工作考核、薪资考核的成绩； 3.制定及执行管理人员的训练计划并达成绩效评估的要求； 4.针对顾客的意见回馈来制定改善计划并带动餐厅所有管理人员共同达成目标； 5.根据公司营业额及利润指标，帮助及指导管理组完成目标； 6.协助餐厅处理意外事件； 7.完成上级安排的其它工作。 岗位要求 1.大专以上学历，5年以上国际餐饮连锁企业营运管理经验； 2.丰富的餐饮管理经验； 3.良好的职业操守及团队合作精神，较强的沟通、理解和分析能力； 4.熟悉营运餐厅管理各项实务的操作流程； 5.良好的领导管理和沟通技巧，具有独立工作和学习的能力，工作认真细心。 6.有优秀的营销技巧，较强的市场策划能力和运作能力 7.有较强的组织协调能力，人际沟通能力，管理能力，培训能力； 8.有较强的团队管理经验，能及时妥善处理突发事件。

岗位职责 1. 餐厅酒水贩售及客户酒水服务 2. 针对顾客选用之葡萄酒进行解说及酒水服务 3. 维持、控管餐厅酒水品质以及酒水成本控制 4. 配合季节与菜单进行葡萄酒选购及销售 5. 擅长于各式酒类服务，主要是在餐厅中服务，能在餐点与葡萄酒的搭配上提供专业的建议 6. 负责酒单的安排、酒的递送、服务、训练餐厅的其他服务人员 岗位要求 1.大专以上学历 2. 必须持有WSET Level 2 或 以上的专业资格 3.有2年以上相关工作经验 4.良好英语表达能力 5.具有五星酒店高級餐廳的相关工作经验可优先考虑

-Responsible for the management of all aspects and functions of the Restaurant areas in accordance with hotel standards.  Directs implements and maintains a service and management philosophy, which serves as a guide to respective employee. -Maintain complete knowledge of: o    All Liquor brands, beers and non-alcoholic selections available in Lai Heen o    The particular characteristics and description of every wine/champagne by the glass and major wine on the wine list o    Designated glassware and garnishes for drinks o    All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, Presentation and prices o    Daily menu specials and items out of stock o    Dining room layout, table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code o    Micros and manual system procedures o    Daily house count, arrivals/ departures, VIPs o    Schedule in house group activities, locations and times o    Correct maintenance and use of equipment o    All department policies/ service procedures -Check Storage areas for proper suppliers, organization and cleanliness. Instruct designated personal to rectify any cleanliness / organization deficiencies -Establish par levels for supplies, liquor, wine and equipment.  Complete  requisitions  to  replenish shortages or additional items needs for the anticipated business -Requisitions linens/ skirting required for business -Check stock of wines / champagnes and inform the Beverage Manager to order shortages noted. Ensure wines are received, properly stored, and kept secured -Review sales and beverage costs of previous day; resolve discrepancies with Accounting. Track revenue against budget -Communicate with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that employee is aware of such

-Responsible for the management of all aspects and functions of the Restaurant areas in accordance with hotel standards.  Directs implements and maintains a service and management philosophy, which serves as a guide to respective employee. -Maintain complete knowledge of: o    All Liquor brands, beers and non-alcoholic selections available in Lai Heen o    The particular characteristics and description of every wine/champagne by the glass and major wine on the wine list o    Designated glassware and garnishes for drinks o    All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, Presentation and prices o    Daily menu specials and items out of stock o    Dining room layout, table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code o    Micros and manual system procedures o    Daily house count, arrivals/ departures, VIPs o    Schedule in house group activities, locations and times o    Correct maintenance and use of equipment o    All department policies/ service procedures -Check Storage areas for proper suppliers, organization and cleanliness. Instruct designated personal to rectify any cleanliness / organization deficiencies -Establish par levels for supplies, liquor, wine and equipment.  Complete  requisitions  to  replenish shortages or additional items needs for the anticipated business -Requisitions linens/ skirting required for business -Check stock of wines / champagnes and inform the Beverage Manager to order shortages noted. Ensure wines are received, properly stored, and kept secured -Review sales and beverage costs of previous day; resolve discrepancies with Accounting. Track revenue against budget -Communicate with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that employee is aware of such

【岗位职责】 1、负责制定并执行酒店市场营销战略，完成年度销售目标及利润指标； 2、统筹管理市场销售团队，优化销售流程，提升团队整体业绩； 3、分析市场趋势及竞争对手动态，制定差异化营销策略，提升酒店市场占有率； 4、维护并拓展高端客户资源，建立长期稳定的合作关系； 5、策划并执行线上线下营销活动，提升品牌影响力及客户粘性； 6、协调与其他部门的合作，确保销售策略与酒店运营无缝衔接； 7、定期提交销售数据分析报告，为管理层决策提供数据支持。 【岗位要求】 1、全日制大专（含）以上学历，至少5年国际连锁酒店相关经验； 2、熟悉珠三角市场优先，具备度假酒店、或者国际品牌酒店经验者优先； 3、具备出色的市场洞察力及战略规划能力，能独立制定并推动营销方案； 4、具备优秀的谈判技巧及客户关系维护能力； 5、抗压能力强，适应快节奏工作环境，能高效完成业绩目标。

【岗位职责】 1、建立并管理一个高效的厨房团队、监督所有厨房的出品。 2、协助餐厅行政总厨一起制定员工工作日程安排。 3、协助餐厅行政总厨和厨房厨师长一起预计、制定和监控每日市场采购单。关注食品成本控制。 4、在行政总厨的领导下开展新菜肴的试菜和开发工作。 5、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 6、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 职位要求： 良好的沟通技巧（口语，听力及书写） 英语听说能力 厨房教育背景优先

- 有5星级酒店相关工作经验。有相关培训工作经验者优先 - 英语熟练 - 工作积极主动，认真细致 - 热情积极，具有高度的进取心，并全力追求目标的实现 - 性格开朗，能从容应对压力 - 善于寻求新方法改进工作绩效 - 具有良好的团队合作精神，全力支持并协助他人工作 - 出色的沟通及表达能力 - At least 2 year similar working experience in 5 star hotels. Training working experience is preferable - Proficiency in English - Has pro-active working attitude, pay attention to details - Enthusiastic and determined to get ahead, pursues goals energetically - Have a bright and cheerful disposition，can contend with pressure - Keeps on seeking new methods to improve work performance - Has team spirit, willing to provide assistance and helpful - Has good communication & interpersonal skills

岗位职责 1.制定及执行酒店店市场销售计划 2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3.分析市场动向、特点和发展趋势，设立市场目标。 4.走访客户，根据市场变化，并不断改进服务工作。 5.审核服务活动的策划方案，组织员工工作。 6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 岗位要求 1.大专以上文化程度；3年以上同岗位工作经验。 2.具有熟悉且了解疗修养团队接待经验。 3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6.按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。

行政 Administration 确保餐饮部的活动和相应的合作战略等行动更好的实施 §  Ensures thatthe Food and Beverage activities are aligned with the respective CorporateStrategy, and that the Hotel Actions have been implemented where appropriate. 监督每个部门运营手册的准备和更新 §  Oversees thepreparation and update of individual Departmental Operations Manuals. 定期主持部门沟通会议和确保部门会议是有效和必须是在监管之下的 §  Conductsregular divisional communications meetings and ensures that departmentalbriefings and meetings are effective and conducted as necessary. 客户服务 Customer Service 确保所有的员工实现品牌承诺并且在任何时间都可以提供高标准的客户服务 §  Ensures thatall employees deliver the brand promise and provide exceptional guest serviceat all times. 确保员工总是提供优质的服务给其他部门的所有内部员工 §  Ensures thatemployees also provide excellent service to internal customers in otherdepartments as appropriate. 花时间在公共区域观察员工和客人之间的互动并和客人交谈，巡视所有部门并传授员工必要的客户服务技巧 Spends timein public areas observing employee-guest interaction and talking with guests,working through Heads of Department to coach employees in guest service skillsas necessary. 以礼貌和有效的方式来处理所有的客人和内部客人的投诉和需求并确保问题被满意的解决 §  Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily. 保持积极的客人和同事互动与良好的工作关系。 §  Maintainspositive guest and colleague interactions with good working relationships. 财务 Financial 通过多种技能训练，多种任务同时处理和灵活的计划安排最大化员工的生产力来实现财务目标和客人的期望 §  Maximisesemployee productivity through the use of multi-skilling, multi-tasking andflexible scheduling to meet the financial goals of the business as well as theexpectations of the guests. 确保每个利润中心（例如餐厅，酒吧，宴会厅）在保持品牌承诺的同时是按照最大化生产力来运作 §  Ensures thateach profit centre (e.g. Outlet, Bar, Banquets) is operated in line withmaximising profit while delivering on the brand promise. 确保每个利润中心（例如餐厅，酒吧，宴会厅）在保持品牌承诺的同时是按照最低的成本结构运作 §  Ensures thateach cost centre (e.g. Stewarding) operates with the lowest possible coststructure while also delivering on the brand promise to the guest. 协调年度餐饮部商业计划的准备工作 §  Coordinatesthe preparation of the Annual Business Plan for Food and Beverage. 分析企业绩效战略建立准确和有意义的预测 §  Analysesbusiness performance strategically to facilitate accurate and meaningfulforecasting, involving the respective Heads of Department as appropriate. 基于关键的绩效指标来主动的管理控制成本 §  Managescosts proactively based on key performance indicators, working through therespective Heads of Department as appropriate. 现金的处理和批准要确保和所有的酒店，公司和当地政策法规和财务记录保持一致同时提供及时和正确的财务信息报告 §  Ensures thatall hotel, company and local rules, policies and regulations relating tofinancial record keeping, money handling and licensing are adhered to,including the timely and accurate reporting of financial information 协助盘点管理并不时地进行酒店运营物品和资产的维护 §  Assists inthe inventory management and ongoing maintenance of hotel operating equipmentand other assets. 参与每周的收益管理会议，通过监督价格结构来实现收益的最大化在餐厅和宴会 §  Participatesin weekly yield and revenue management meetings actively, overseeing theappropriate pricing structures to maximise yield and overall profits in Outletsand Banquets. 营销 Marketing 准备，使用和更新年度市场计划 Prepares,utilises and updates an Annual Marketing Plan, brokendown as necessary by department.  经常评估当地的和国际的市场趋势，供应商和其他酒店的运营来确保我们酒店可以保持竞争力和市场尖端地位 §  Evaluateslocal, national and international market trends, vendors and otherhotel/restaurant    operations constantlyto make sure that the hotel’s own operations remain competitive and cuttingedge. 鼓励部门经理积极开拓更多的市场和公共关系来提高市场的认知度和生意 §  EncouragesHeads of Department to look for Marketing and Public Relations opportunities toincrease awareness and ultimately business. 运营管理 Operational 确保所有公司最低品牌标准已经实现,并在适当的地方实现了可选的品牌标准。 §  Ensures thatall company minimum brand standards have been implemented, and that optionalbrand standards have been implemented where appropriate. 监控所有操作,尤其是在业务高峰期间,通过各自的部门经理在必要时做出调整。 §  Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. 确保所有的凯悦温情和餐饮部经典20条被实施 §  Ensures thatall Touches of Hyatt and the Food and Beverage Top 20 are implemented. 在神秘顾客调查报告上提供反馈来确保相关的改变被实施 §    Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented. 运营管理（继续） Operational(continued) 在互相支持和灵活的基础上和其他的行政管理人员密切的合作来专注于酒店和酒店客人满意度的成功 §  Worksclosely with other Leadership Committeemembers in a supportive and flexible manner, focusing on the overall success ofthe hotel and the satisfaction of hotel guests. 确保餐饮部的员工以我们是同一个团队的精神和其他部门一起创造一个和谐互相协作灵活的氛围 §  Ensures that Food and Beverage employees work in a supportive andflexible manner with other departments, in a spirit of “We work through Teams”. 确保所有的员工都是可以和这个市场和新的产品与时俱进 §  Ensures that all employees are up to date with the availability ofseasonal and new products on the market. 品尝和监督餐饮部所有的产品在整个操作过程并适时的提供反馈意见 §  Tastes and monitors the food and beverage products served throughout theoperation, providing feedback where appropriate. 人事 Personnel 监督和协助所有餐饮部员工的招聘与选拔。确保部门经理在招聘时可以按照酒店的指导方针使用素能的方法来选择员工。 §  Oversees and assists in the recruitment and selection of all Food andBeverage employees.   Ensures that Headsof Department follow hotel guidelines when recruiting and use acompetency-based approach to selecting their employees. 监督所有的餐饮部员工的时效性，确保他们穿着正确的制服并按照酒店的仪容仪表标准保持高标准的个人形象和卫生 §  Oversees the punctuality and appearance of all Food and Beverageemployees, making sure that they wear the correct uniform and maintain a highstandard of personal appearance and hygiene, according to the hotel anddepartment’s grooming standards. 通过适当的培训，辅导和监督来最大化发挥部门经理的技能和能力 §  Maximises the effectiveness of Heads of Department by developing each oftheir skills and abilities through the appropriate training, coaching, and/ormentoring. 进行年度业绩发展与部门负责人讨论并支持他们的专业发展目标。确保他们反过来进行年度业绩发展与员工讨论。 §  Conducts annual Performance Development Discussions with Heads ofDepartment and supports them in their professional development goals.  Ensures that they in turn conduct annualPerformance Development Discussions with their employees. 确保每个部门负责人与培训经理和他们的部门培训师一起计划和实现有效的员工培训计划。 §  Ensures that each Head of Department plans and implements effectivetraining programmes for their employees in coordination with the TrainingManager and their Departmental Trainers. 鼓励员工的创造力和创新,具有挑战性和承认他们的贡献 §  Encourages employees to be creative and innovative, challenging andrecognising them for their contribution to the success of the operation. 支持人民哲学的实现、展示和加强凯悦价值观和文化的特征。 §  Supports the implementation of The People Philosophy, demonstrating andreinforcing Hyatt’s Values and Culture Characteristics. 确保所有员工完全理解并遵守员工规章制度。 §  Ensures that all employees have a complete understanding of and adhereto employee rules and regulations. §  确保员工遵循所有的酒店,公司和当地规则中任何与,火灾和自然灾害安全相关的政策，法规,和安全。Ensures that employees follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.    反馈员工意见调查结果并确保相关变更的实现。 §  Feedback the results of the Employee Opinion Survey and ensures that therelevant changes are implemented. 其他方面 Other Duties 丰富的经验对于员工和劳资关系上面 §  Is knowledgeable in statutory legislation in employee and industrialrelations. 理解并严格遵守员工手册规章制度建立,酒店的有关政策,卫生,健康和安全。 §  Understands and strictly adheres to Rules and Regulations established inthe Employee Handbook and the Hotel’s policies concerning fire, hygiene andhealth and safety. 确保高标准的个人形象和仪容仪表 §  Ensures high standards of personal presentation and grooming. 和我们相关的竞争酒店，生意伙伴和其他团体组织维护牢固的，专业的关系 §  Maintains strong, professional relationship with the relevantrepresentatives from competitor hotels, business partners and otherorganisations. 餐饮部作为变革的反应取决于酒店和公司 §  Responds to changes in the Food and Beverage function as dictated by theindustry, company and hotel. 参加必要的培训课程和相关会议 §  Attends training sessions and meetings as and when required. 进行任何其他合理的分配的职责和任务 §  Carries out any other reasonable duties and responsibilities asassigned.

岗位职责： 1、负责厨房生产管理、菜品质量提升及餐饮团队管理工作； 2、负责厨房安全卫生管理工作，定时巡查后厨各环节的卫生状况，监督部门员工严格执行《食品卫生法》的管理条例，全力保障会议中心的食品安全工作； 3、熟知厨房的结构、布局、设施设备及物资配备、出品定位要求； 4、针对当地资源与特色、设计菜单，带领厨师团队创新特色菜肴； 5、根据会议承接情况，制定食材食品采购计划和食材验收流程；全面监控食品制作流程，控制出品质量； 6、熟悉成本核算及控制，研究制定菜单、菜品组合及定价，从食品采购渠道、食谱、份量、食材价格、加工烹饪方式等多方面管理食品成本。 任职要求： 1.相关岗位/行业工作年限：四/五星级酒店8年以上工作经验；5年以上后厨管理经验；2年以上同岗位工作经验；从事厨师行业12年以上（需满足其中任意三项条件） 2.学历要求：不限 3.专业要求：不限 4.年龄要求：30-55周岁 5.性别建议：不限 6.其他：特别优秀者可适当放宽以上条件

Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。 Over 8 years and above F&B working experience. 具有8年及以上酒店餐饮相关工作经验。 Fluent Engligh speaking, writing and well communication. 英语流利，能进行日常沟通。

·        Identify and correct unsafe work proceduresor conditions and/or report them to management and security/safety personnel.      识别和纠正不安全的工作程序、条件并报告给管理人员和安全人员。 ·        Follow policies and procedures for the safeoperation and storage of tools, equipment, and machines.      遵守政策和程序以安全地使用及存储相关工具、设备。 ·        Complete appropriate safety training andcertifications to perform work tasks.      完成相关的安全培训并获得证书以便更好完成工作任务。 ·        Maintain complete knowledge at all times of:All hotel features/services, hours of operation, daily house count and expectedarrivals/departures, scheduled in-house group activities, locations and times,all hotel and departmental standards and procedures. 保持完整的理解：酒店的特色、服务、营运时间；每日客房数量以及预期的离店和入住率；制订内部团队活动、地点和时间；酒店所有部门的标准和程序。 ·        Access all function of computer systemaccording to established procedures and standards. 按照既定的程序和标准访问所有电脑系统的功能。 ·        Answer department telephone within 3 rings,using correct greeting and telephone etiquette. 部门电话需响三声后回答，使用正确的问候语和电话礼仪。 ·        Check office storage areas for propersupplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organizationdeficiencies. 检查储物室的正常供给、组织和清洁。如有任何缺陷，需指定员工纠正。 ·        Establish par levels for supplies andequipment.  Complete requisitions toreplenish shortages or additional items needed. 建立用品和设备的标准。完成采购以补充短缺或其他项目需要。 ·        Monitor and ensure that departmental areasare kept clean and organized at all times. 监督并确保部门区域保持干净、整洁。 ·        Review the daily business levels, anticipatecritical situations and plan effective solutions to best expedite thesesituations. 检查日常工作，预计危急情况并做好有效计划解决这些情况。 ·        Prepare weekly work schedules in accordancewith staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. 依照工作指导方针和劳动预测准备每周的排班。通过每周业务需求调整排班表。 ·        Ensure that staff reports to work asscheduled.  Document any late or absentemployees. 确保员工准时上班，记录迟到或缺席的员工。 ·        Coordinate breaks for staff. 为员工协调休息时间。 ·        Assign work duties to staff in accordancewith departmental standards.  Communicateadditions or changes to the assignments as they arise throughout theshift.  Identify situations, whichcompromise the department's standards and delegate these tasks. ·根据部门要求把工作分配给员工。在工作期间内，有额外的或改变的工作内容需与员工协商分配。当影响部门标准和委托任务时应查明情况。 ·        Ensure daily line-up with staff occurs andreview all information pertinent to the day's business. 确保员工进行每日晨会和查阅每天的业务信息。 ·        Inspect grooming and attire of staff; rectifyany deficiencies. 检查员工的仪容仪表，纠正不足之处。 ·        Constantly monitor Human Resources staffperformance in all phases of service and job functions, ensuring that allprocedures are carried out to departmental standards; rectify any deficiencieswith respective personnel. 坚持监督人力员工部员工的工作与服务表现，确保所有的程序都符合部门标准；并纠正每一位员工的不足之处。 ·        Tour each department daily; look for safetyhazards and check staff adherence to hotel policies and procedures. 每天到每个部门巡查；找出安全隐患和检查员工对酒店规章程序的执行情况。 ·        Monitor the staffs' interaction with guestsand employees ensuring prompt and courteous service; resolve discrepancies withrespective personnel. 监督员工在对客服务和内部合作，确保快速、有礼貌的服务；解决个别不符合要求的情况。 ·        Assist departmental staff with their jobfunctions to ensure optimum service to guests/ employees. 帮助部门员工发挥工作职能，确保为客人和员工提供最好的服务。 ·        Observe guest reactions and confer frequentlywith staff to ensure guest satisfaction. 注意客人的反馈并经常与员工沟通，确保顾客满意。 ·        Anticipate guests' needs, respond promptlyand acknowledge all guests, however busy and whatever time of day. 预测客人需求，任何时候都要快速回应和感谢客人，尽管是在繁忙时段。 ·        Review Human Resources log books daily,ensuring information is kept current and accurate. 检查人力资源部值班簿，确保最新和准确的信息。 ·        Maintain current Human Resource status of allmanagement personnel; mail to Corporate offices monthly. 确保人力资源部管理人员情况，每月向集团汇报。 ·        Maintain files on all current laws regardingHuman Resources on: union (where applicable), workers compensation,immigration, unemployment. 确保人力资源部的所有资料符合现有的法规：联盟（如适用）；员工赔偿；出入境；失业。 ·        Maintain files on resource areas to include:compensation carrier, state employment agency, corporate human resource office. 保持资源范围的资料包括：赔偿金；国家职业介绍所；集团人力资源部。 ·        Develop and maintain current job descriptionsfor all hotel positions. 发展和维持酒店所有职位的现有工作概述。 ·        Identify and use outside recruiting sources,minimizing hotel costs. 确定和使用外部招聘资源使酒店成本最小化。 ·        Authorize the placement of newspaper ads forjob openings. 授权报纸刊登公开职位广告。 ·        Interview all applicants for managementpositions and submit recommendations. 面试所有管理职位的申请者并提交建议。 ·        Ensure that the application, screening,interview and hiring process for all candidates is carried out in accordancewith hotel policy and procedures. 确保所有申请者的应聘程序、筛选、面试和雇佣过程是按照酒店的程序规定进行。 ·        Develop and participate in an orientationprogram for all new hires. 参与和制订所有新员工的入职培训。 ·        Ensure accurate maintenance of all employeefiles. 确保所有员工档案的准确维护。 ·        Identify and coordinate outside trainingsources, which address the hotel's training needs. 确定和协调酒店培训需求的外部培训资源。 ·        Conduct, monitor, and critique in-housetraining programs/sessions. 带领、监督和评论内部培训。 ·        Identify certified personnel for training onC.P.R. and other health awareness topics. Schedule and maintain current records on certified hotel personnel. 确定被C.P.R.培训认证的员工和他们的健康情况。安排和保持在酒店个人认证的现有记录。 ·        Provide feedback to Human Resources staff ontheir performance.  Handle disciplinaryproblems and counsel employees according to hotel standards. 把人力资源员工的工作表现反馈给员工。根据酒店标准处理处罚程序和给予员工劝告。 ·        Establish guidelines for performance reviewson all employees.  Ensure completion andplacement in employees' files. 给所有员工建立工作表现回顾指导方针。确保确保完整并放入员工档案。 ·        Establish progressive discipline procedures;monitor compliance with such; conduct counseling sessions with employees;ensure documentation and placement of records in employees' files. 逐步建立处罚程序、监督等；监视并遵守；与员工展开咨询会议；确保文件都放入员工档案中。 ·        Ensure exit interviews are beingconducted/offered to with all terminated employees; ensure placement ofdocumentation in employees' files. 确保每位离职员工都进行离职面谈；确保文件都放入员工档案中。 ·        Audit Finance employee benefits’ records asscheduled. 如期记录审计财务员工的福利。 ·        Conduct audits on hotel payroll records asscheduled, verifying accuracy of titles, rates and status. 如期审核酒店工资记录，核实标题、准确率和情况。 ·        Complete and maintain current records on acompetitive wage and benefit survey for all hotel positions. 对所有酒店的职位调查，完善并维持目前的记录上有竞争力的工资和福利。 ·        Investigate, complete documentation andcoordinate worker's compensation, ensuring entitlement of payments. 调查，完善文件和协调员工赔偿，确保津贴。 ·        Investigate and respond to unemploymentclaims. 调查和应对失业索赔。 ·        Complete designated forms required bylocal/state/federal government and maintain on file the breakdown of allrelated benefit costs. 完成当地政府要求的指定表格和保持文件中所有相关福利费用的细目。 ·        Complete filing of work permits. 完成申请工作许可证。 ·        Coordinate employee requests, ensuringauthorized approvals and paperwork on: Leave of Absence/Vacations, Transfer,Sick Days, Bereavement Time, Discount Room Requests, Pension plans. 协调员工需求，确保批准和授权文书：请假，调动，病假，丧假，住房折扣，养老金。 ·        Establish relationships with local emergencycare facilities and follow up on each use of the facility by the hotel. 建立与当地紧急救援服务的关系，并由酒店跟进每个设施。 ·        Develop a list of agencies and contacts toassist employees with personal problems (i.e., rehabilitation). 建立一个机构和联系人名单，以协助有个人问题的员工。 ·        Secure and coordinate non-cost benefits foremployees (i.e., movie tickets, discounts, credit union). 协调员工的非成本福利（如电影票，折扣，信用单位）。 ·        Develop and coordinate employee incentive andrecognition programs. 制定和协调员工的激励和奖励计划。 ·        Plan and coordinate with the ExecutiveCommittee all employee social and sports activities (i.e., awards banquet,quarterly mgmt. outings) 计划并与行政委员会协调所有员工的社会和体育活动。（即颁奖宴会，每季度MGMT，郊游） ·        Contact local organizations and establish"Good Will" projects which the hotel can become involved with topromote positive public relations with the local community. 联系当地组织和建立“慈善”项目，促进酒店与当地社区的积极公共关系。 ·        Coordinate local sources to assist withrelocation needs.  Maintain informationon area for relocated hotel personnel. 协调当地资源，以协助搬迁的需要。维持被涉及酒店员工的资料。 ·        Oversee the preparation & distribution ofquarterly newsletter. 监督编辑和分配的简报。 ·        Update the employee handbook as changesoccur. 根据改变更新员工手册。 ·        Schedule and direct employee locker audits. 定期和带领审计员工寄物柜。 ·        Prepare Human Resources budget annually.  Track actuals to forecast and keep expenseswithin budget. 预算每年人力资源的编制。跟进预算和保持开支在预算内。 ·        Maintain confidentiality and security ofemployee and hotel records. 保持员工和酒店记录的安全和机密性。 ·        Prepare and submit daily/weekly departmentalpayroll records. 准备和递交每天/每周的部门员工工资记录。 ·        Document pertinent information indepartmental log book. 文件中的有关信息要记录在部门记录簿里。 ·        Attend designated meetings. 参加指定的会议。 ·        Prepare and send all designated corporatereports. 准备和发送所有指定的公司报告。 ·        Foster and promote a cooperative workingclimate, maximizing productivity and employee morale. 促进和推动合作的工作氛围，最大限度地提高生产力和员工士气。 ·        Successful completion of thetraining/certification process. 成功地完成培训/认证过程。 ·        Maintain the employee suggestion box andensure responses are given on a timely basis. 维持员工意见箱和确保及时回复。 ·        Conduct monthly departmental meetings. 组织每月部门会议。 ·        Prepare list of departmental equipment needsfor annual capital expenditures. 为年度支出准备部门所需设备的清单。 ·        Follow up on assignments and special projectsgiven by the General Manager. 跟进分工和总经理给予的特别项目。 ·        Network with local peers, establishingpositive public relations.  Attendassociation meetings and functions. 与当地建立积极地公共关系。参与社团会议和工作。 ·        Actively forwarding and sharing  social media information of hotel, includingWeChat , Weibo and so on. 积极转发和分享酒店社交媒体的内容，包括微信微博等。

【岗位职责】 1、 维护公司形象积，极提高服务意识； 2、 协助总经理确立酒店的经营计划（月、季、年）、发展规划及经营方针，制定酒店的经营管理目标，配合总经理做好酒店的经营管理工作； 3、 按照酒店经营和服务的规范要求及质量标准，协助总经理制定完善酒店的各项规章制度，建立健全内部组织系统，协调各部门关系，建立内部合理而有效的运行机制； 4、 协助总经理做好酒店的市场拓展、人力资源开发和计划财务工作； 5、 协助总经理做好酒店的安全管理，切实抓好酒店的安全生产、食品卫生和治安、消防管理工作； 6、 协助总经理做好酒店资产管理，控制酒店营销成本，减少浪费，提高经济效益； 7、 负责重要客人的接待工作，保持与社会各界的广泛联系，塑造企业良好的内、外部形象； 8、 协助总经理做好酒店的行政及后勤管理工作，重点抓好固定资产的维护保养、更新和能源管理工作； 9、 协助总经理完成公司下达的各项指标，负责检查酒店以岗位责任制为起点的《政策与程序》等管理制度的落实执行情况； 10、 协助总经理建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道； 11、 建立酒店内部良好的沟通渠道，协调各部门关系； 12、 营造企业文化氛围，塑造和强化酒店客观价值； 13、 负责酒店员工队伍建设，培养、选拔中高层管理人员和优秀员工； 14、 协助总经理处理酒店重大突发事件； 15、 协助总经理监督、控制经营计划的实施过程； 16、 按时完成上级领导交办的其它工作。

【岗位职责】 1、负责整个酒店每日的运营。 2、每月召开综合性部门会议，内容包括对需要特别处理和提供详细信息的程序及活动的评估。 3、协助总经理管理酒店的收益增长并通过充分利用公司的系统，商业程序和规定使收入最大化。4、完成营业收入预算，控制劳动成本和支出，在职责范围内获取最大的利润，对酒店的损益负责。 5、参与编制部门年度运营预算和支持酒店总体目标的财务计划。 6、从收益支出、利润、业绩表现和预算的差异等方面对运营部门进行监测和管理。 7、协助总经理制定、执行、监管酒店的各项财务与运营计划、提升销售潜力与盈利能力。 8、接受万达集团的价值观，并且在日常工作中保持及促进万达标准的品牌文化。 9、确保酒店通过出色的宾客服务和设施达到最高水平的宾客满意度。 9、完成总经理交付的其他工作任务。 【岗位要求】 1、奢华酒店餐饮背景。 2、具有奢华度假酒店工作经验，最少有8年以上管理工作经验。 3、优秀的沟通技巧，能够流利地使用中英文沟通。 4、有良好的团队领导能力、管理能力及执行能力。 5、男女不限，年龄在35-45岁之间。 6、薪资面议。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

【岗位职责】 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 【岗位要求】 1、学历要求：市场营销或相关专业大专以上学历，广告、市场营销、新闻、大众传播等相关专业优先； 2、工作经验及年限：五年以上国际连锁酒店市场销售工作经验，三年以上市场销售部负责人工作经验； 3、培训：战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训； 4、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系； 5、通用技能（计算机/语言等）熟练使用办公软件，普通话、英语标准流利； 6、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力。

1.参与酒店先期筹备的财务方面的建设，建立或完善酒店财务管理制度、会计核算系统，组织编制财务报表，督导日常会计核算和酒店的经济核算，确保财务工作符合国家财经法规以及公司财务管理制度要求。 2.负责本部门的团队搭建，确定各级主管人员的岗位职责，分配工作任务，组织财会人员的培训和考核，及时、准确地提供会计报表。 3.做好酒店筹备期及经营期的各项财政预算，包括经营计划、资本支出、现金收支等计划。 4.负责建立与完善成本控制体系，实现资源的优化配置，落实成本控制。 5.定期分析财务收支状况，进行经济活动分析，为酒店经营战略的制定提供财务方面的依据。 6.负责组织公司的税务处理等工作，协调处理与银行、税务、工商等政府部门的关系。 7.协调酒店各部门之间有关财务、采购管理工作的关系，保证酒店经济活动和财会工作的顺利运行。 8.定期召开财务人员会议，掌握工作中发生的各种情况，以便及时进行解决，完成上级领导交办的其他工作。 任职要求   1.具备财务总监所需的全面专业知识，包括财务管理、成本控制、预算编制、税收筹划等，熟悉企业内部控制、风险管理等相关法规，具备扎实的会计基础知识。 2.掌握财务报表分析方法，能够有效地为企业决策提供数据支持，具备一定的税务筹划能力。 工作经验及学历 担任过三年以上国际品牌酒店财务总监或相应职务，具有酒店开业筹备经验，有奢华度假酒店财务管理经验者优先，大专以上学历。 语言能力 具有熟练的英语水平，能用英语进行运营和管理的交流