Directs guests and visitors to any ofthe Hotel’s facilities.
指引客人及来访者到任何酒店的设施。
Recognize guests, acknowledge their arrangement, and engage with them ina polite way at any possible moment.
认知客人,了解其安排,并随时与客人展开亲切并主动的沟通。
Maintaining good customer relationship. Implementfor the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
Remainsobservant and responds to each guest who approaches the reception/Front Desk.
保持关注每一位抵达酒店的客人并主动问候。
Carry out pre-service dutiesand mis-en-place.
做好服务前的岗前职责和准备工作。
Responsible for guestsatisfaction and serving food and beverages.
负责客人满意度和餐饮服务。