JOB OVERVIEW The role will provide legal support to the Greater China region.  This individual will lead the legal function for Greater China and support Wyndham Hotels & Resorts APAC in accomplishing its strategic goals whilst minimizing financial and legal liability for the Company.        This role will provide all members of the WHR team with sound operational advice based on legal opinion.  He or she will work closely with the functional leaders to represent the organization with clients, owners and partners.  KEY RESPONSIBILITIES To provide counsel to all functions within the business to facilitate the execution of the strategic plan within compliant processes and with minimum exposure. Negotiation, drafting, interpretation and enforcement of all types of agreements for the region with a focus on GC, including hotel management and franchise agreements, joint venture agreements, supplier agreements, strategic development agreements, technical services agreements, subordination and non-disturbance agreements, and related financing and other documentation.  A particular focus will be required on supporting the development process for management, franchised agreements, acquisitions or investments in new hotel properties throughout Greater China markets. For managed operations, this role will interact closely with hotel staff and management company executives on various legal issues, including negotiation of hotel property agreements, procurement programs as required. To maintain, communicate and advise on legal departmental and company policies and procedures with up-to-date alignment with mandatory requirements in different markets. To work with brand representatives on legal issues involving marketing programs, standards, strategies and the related commercial agreements. ·       This role will use its strong legal and commercial instincts and be able to apply these to assist the organization with business solutions. ·       This role will use its leadership skill to act as an advisor and influencer APAC leadership. Take initiative to constantly looking for ways to improve overall organization efficiency from legal & process prospective. Act as the key leader role in all compliance related issues for the region and ensure the overall business compliance and legal requirement are met for all markets. Work with outside counsel to represent Wyndham to lead all litigation or non-litigation related cases / issues in Greater China Lead & develop the China legal team to best support the business needs. Carry out any other duties/projects assigned by the line manager from time to time. QUALIFICATIONS & REQUIREMENTS Bachelor’s degree in law and pass the bar for PRC with rich experience of practicing law in Greater China Broad transactional and litigation experience in a law firm or in-house legal team In-house legal experience, particularly in a PRC office of a multinational or public company, is strongly preferred Experience managing teams is preferred Experience in hospitality and franchising a major plus Must be confident in providing advice and direction to senior Excellent writing skills, negotiation skills, oral communications in both Chinese & English Able to work without significant supervision and a sense of urgency with the ability to deliver within projected timeframes. Highly analytical and able to anticipate and prevent potential obstacles or issues. Efficient, structured, and able to work under pressure. Focus on driving results & solve problems to support business needs.

岗位职责 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系，树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科及以上学历，相关管理专业。 2、 从事五星级及以上酒店工作经验10年以上，同岗位5年以上。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

（外籍/Expat) Main Duties Administration §  Ensures that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  Replaces the Executive Chef in his/her absence in representing the Food and Beverage function on the hotel's Executive Committee. §  Assists in overseeing the preparation and update of individual Departmental Operations Manuals. §  Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. §  Ensures the smooth operation of the Culinary Departments in the absence of the Executive Chef. Customer Service §  Ensures that all guest contact culinary employees deliver the brand promise and provide exceptional guest service at all times. §  Ensures that employees also provide excellent service to internal customers in other departments as appropriate. §  Spends time in culinary areas observing employee-guest/employee-internal customer interaction, working through Heads of Department to coach employees as necessary. §  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §  Maintains positive guest and colleague interactions with good working relationships. Financial §  Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. §  Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering on the brand promise. §  Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest. §  Assists in the preparation of the Annual Business Plan for Food and Beverage. §  Assists in monthly reforecast, involving the respective Heads of Department as appropriate. §  Assists in proactively managing costs based on key performance indicators, working through the respective Heads of Department as appropriate. §  Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. §  Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. §  Assists with the input and oversight of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions. Marketing §  Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. §  Sources for Marketing and Public Relations opportunities to increase awareness and ultimately business. Operational §  Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. §  Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary. §  Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. §  Ensures that the Culinary Departments respond to the results of the Consumer Audit and to ensure that the relevant changes are implemented. §  Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Operational (continued) §  Ensures that culinary employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. §  Ensures that all employees are up-to-date with the availability of seasonal and new products on the market. §  Tastes and monitors the food products served throughout the operation, providing feedback where appropriate. §  Works with the Materials Manager in the procurement of the best product for the best price and in the management of the relevant areas of the Commissary Kitchen. §  Works closely with the Stewarding Manager to ensure that hygiene standards are maintained and that operating equipment is cared for to maximise its useful life and to minimise breakage. §  Oversees the quality and variety of food and beverages served in the Employee Restaurant, ensuing that this outlet is operated to the same standard as any other outlet. Personnel §  Oversees and assists in the recruitment and selection of all Food and Beverage employees.   Ensures that Kitchen managerial employees follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees. §  Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §  Conducts annual Performance Development Discussions with employees and supports them in their professional development goals §  Ensures effective training programmes for employees in coordination with the Training Manager and their Departmental Trainers. §  Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  Oversees the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators. §  Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. §  Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §  Provides feedback on the results of the Employee Opinion Survey and ensuring that the relevant changes are implemented. Other Duties §  Is knowledgeable in statutory legislation in employee and industrial relations. §  Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. §  Ensures high standards of personal presentation and grooming. §  Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. §  Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. §  Attends training sessions and meetings as and when required. §  Carries out any other reasonable duties and responsibilities as assigned. §  It is manager’s responsibility to ensure all food handlers are strictly following hotel food hygiene policy.

与总经理一起制定年度营销方案。 尊重和发展酒店市场销售政策及程序，并与雅高酒店集团保持一致。 寻找新的业务来源、客户并不断改进策略，以超越市场变化。 与社交媒体、网络媒体等保持良好合作关系，以达到酒店经营的宣传目标。 预测和月度预测的准确度应在+/-5%以内。 与收益总监和预订部经理紧密合作，以确保团队与个人的自动销售与预定系统的利用最大化。 Establish and drive the execution of the yearly Business Plan annually together with General Manager Respect and develop the Sales & Marketing policies and procedures of the hotel in line with AccorHotels. Hunts for new business sources, customers and constantly improve strategies to outsmart the market changes. Budgeting and monthly forecasting to be as accurate as within +/-5% Keep good relations with social media, network media and digitally savvy. Work closely with Director of Revenue Management and Reservation Manager to maximizes the utilization of all automated sales and reservations systems involved with both group and individual business.

工作地点：上海金茂君悦大酒店53楼 印餐厅 Impression 职位要求： -中国人/外国人均可考虑 -基本英语沟通能力 -拥有Fine Dining餐厅或酒店西餐厅管理经验优先 -一定的文字语言表达能力。 -工作有责任心，做事认真负责。 基本工作范围及总体职责： -协助确保厨务部的各项活动与酒店的战略保持一致 -组织部门的例会，保证酒店内部信息的有效沟通 -知道并保证所有厨务部的所有产品符合酒店和凯悦国际的食品标准 -分析当地，国内和国际的市场趋势，了解同行的运营情况保证酒店的竞争力 -参与计划菜单的编写； 尽量使用多余的原材料防止浪费；估计客人的数量；预测市场情况；了解流行的菜肴并且勤更新菜单 -在厨房里协调员工和客人/员工和其他部门同事的关系， 同时协助部门总监培训下属员工 -指导员工依照菜谱烹制菜肴控制菜肴的质量和原材料的使用量 -监督食品的准备和烹饪过程，配料的使用量和菜肴的卖相保证烹制完成的菜肴符合标准 等等

We are currently looking for a Director of Sales & Marketing to join our Sales & Marketing team. As a Director of Sales & Marketing, we rely on you to * Analyze and study market trends and set targets accordingly * To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge * Examine monthly reports and sales forecast reports to analyze current and potential marketing trends. Meanwhile coordinate various activities to increase revenue and market share, and monitor progress to ensure performance meets or exceeds established revenue plans * To manage all sales strategy, tactics, and action implementations in order to create a strong and disciplined sales team who achieve their sales goals * Train and motivate employees of sales and marketing department to achieve hotel revenue targets. Ensure everyone have access to the necessary information, market data, various tools and equipment to fulfill their job responsibilities * Establish and maintain contact with key customers and external stakeholders to increase business volume, including room sales, catering sales, and banquet services Supervise various marketing activities and maintain hotel image * To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests * To make sure Sales associates work in a supportive and flexible manner with other departments We are looking for someone who: * Has a passion for Sales and Marketing * At least 3 years similar working experience in international hotel brand * Excellent administration skills, interpersonal skills and problem solving skills * Proficiency in English, in both oral and written * Strong team spirit and communication skills * Able to engage in a friendly and professional manner with business partners and customers

【岗位职责】 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、 3、全面控制部门的管理费用、固定费用和变动费用，节约开支。 4、定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。 【岗位要求】 1、5年以上房务部工作经验，星级酒店所属区域管理经验，2年以上同等职务经验。 2、形象气质良好。 3、至少部门经理以上职务参与过一家5星以上酒店的全程筹备经验，具备筹备开业经验。 4、了解熟悉客人的消费心理关注客户需求。 5、全面负责房务部的运营、管理及使客房利益最大化。 6、具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

1、五年以上五星级酒店工程管理经验，三年以上同等岗位工作经验。 2、有较高的素养和强烈的责任感，具有良好的沟通技巧和对客沟通能力。 3、熟悉酒店行业、商业等方面的法律知识，超前的创新意识、营销思路和丰富的房务管理经验。 4、本科以上学历，具备优秀的英语沟通能力。

岗位职责： 1、组织与管理销售团队，负责销售队伍的建设与培养； 2、每月按时完成团队及个人销售指标； 3、有独立的销售渠道，具有良好的市场拓展能力。 4、主要工作是对接酒店集团客户和大客户拜访，洽谈合作。 任职要求： 1、大专及以上学历，40岁以下，5年以上互联网/软件行业销售经验，有saas销售相关工作经验优先考虑； 2、工作中能够不断的鞭策大家，确保他人理解并接受领导的目标、政策和工作安排，保证任务的顺利完成； 3、有较强的抗压能力、协调沟通能力，能处理维护好客户关系。 4、有星级酒店人事或者销售工作经验优先考虑。 5、有星级酒店上下游供应商销售经验优先。 6、我们公司网站 zhigongyun.vip ，主要是做酒店灵活用工管理系统的，主要目标客户为全国星级酒店和为其提供服务的人力资源公司。如果对互联网或人力资源行业感兴趣的可以联系我们。 本公司是一家新兴SAAS软件服务公司，全国最大的酒店灵活用工服务平台，引领酒店行业用工变革的科技公司。我们服务的客户是全国星级酒店。公司2019年9月获得了杭州东方网升的战略投资。2021年5月获得新一轮投资，目前正在开拓全国市场，期待你的加入，让我们一起远征星辰大海。（本岗位工作地点在杭州）

JOB OVERVIEW The Audit Manager will assist in executing the department’s & APAC strategic plan and objectives to provide independent assurance that hotels in the APAC region are reporting in compliance with brand standards & respective franchise/management agreements. The Audit Manager will have the responsibility of conducting on-site and virtual property audits, completing audit file reviews, monthly financial reports, addressing special audit requests, and interacting with various constituents within the business to develop and maintain a network of key relationships within the organization.  Additionally, the position will serve as the main point of contact to resolve audit findings and work with property owners & internal teams to institute any necessary compliance measures.  The Audit Manager/Director will work very closely with the Audit Manager based in the U.S. who performs virtual audits for the APAC region, as well as with the APAC Operations & Legal teams. KEY RESPONSIBILITIES ·       Work with property owners / property management to resolve audit findings and achieve the desired improvement actions after audits are completed.  These responsibilities may include: -       Communicating and discussing audit findings with franchise/management owners, general managers, and senior leaders within the Brand Operations, Legal, and Finance teams. -       Providing guidance to franchise/management owners and general managers regarding proper procedures for accurate revenue reporting, which impacts the revenue recognized by the company. -       Formalizing the standard process for reporting of audit findings and resolution in APAC -       Negotiating terms of “Memos of Understanding” with franchise/management owners to ensure full understanding and resolution of audit findings.  ·       Conduct property audits (either in-person or virtually) in accordance with brand standards and respective franchise/management agreements and develop audit findings and recommendations.  These responsibilities may include: -       Drafting and sending audit confirmation letters prior to performing the on-site and virtual audits to inform property owners that an audit will be performed, noting the required financial records needed to complete the audit. -       Reviewing and testing hotels’ financial information to verify the accuracy of reported gross room revenue, as well as, ensuring financial operational procedures are in accordance with the franchise/management agreements and company brand standards. -       Documenting audit test procedures, findings, and results for review. -       Formalizing the standard process of auditing APAC hotels in partnership with Wyndham Legal and Operations -       Documenting the actual findings in a systematic manner ·       Monitor financial performance of properties and track status of properties’ “Memos of Understanding” post-audit together with the efforts to support AR collections. -       Work closely with Revenue Management team to understand the basic financial performance for certain brands as benchmark to detect issues -       Partner with the AR team to develop a standard process in which audits will contribute to overall AR collection efforts. ·       Carry out duties/projects as assigned by line manager from time to time. QUALIFICATIONS & REQUIREMENTS ·       Bachelor’s degree in Accounting or Finance is preferred. ·       Bachelor’s degree in other business-related concentrations would be considered if the candidate has significant work experience within the hospitality industry. ·       6-8 years of auditing and/or accounting experience is required. Prior audit or accounting experience within the hospitality or franchise industry is not required, but is a plus. ·       CPA or other business certification is a plus. ·       Excellent time management, organization, negotiation skills and customer service skills are required. ·       Interest in learning business processes, auditing principles, internal controls and system controls in a hospitality environment. ·       Familiar with APAC key markets local finance & tax law and regulations. ·       Possesses savviness and accuracy in dealing with numbers & reports. ·       Excellent analytical skills, be able to deep dive into the revenue report and identify the revenue loss. ·       Be able to establish and maintain positive relationship with internal team members & external stakeholders, fluency in both Chinese & English is required. ·       Self-driven and be able to work independently. ·       Great leadership skills and can drive the audit program within the region. ·       Results-driven and action-oriented. ·       Problem-solving focused with a can-do attitude. ·       Open-minded and innovative, willing to try all ways to achieve desired results. ·       Available to travel at 50% of the time or greater within the region.

【岗位职责】 1、制定及执行饭店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、本科以上文化程度；5年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

1. 根据尊茂酒店集团化管理标准，全面负责酒店的经营管理工作。 2. 带领酒店管理团队实现酒店的经营业绩最大化。 3. 建立合理的组织机构，打造高效专业团队。关爱和激励员工，培养和发展人才。 4. 按照尊茂酒店集团品牌标准，确保酒店服务与产品达到标准，并带领酒店管理团队创新管理、创新产品、创新服务。 5. 负责酒店安全管理工作，确保全年无重大安全生产和人员伤亡事故。 6. 维护酒店与社会各界的公共关系,树立酒店良好的品牌形象。

岗位描述： Job Description §  确保部门活动遵循集团财务策略，恰当地完成酒店活动。 Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate. §  保管所有帐册、日报、及酒店的其他会计资料，记载在凯悦会计及信息控制手册和相关刊物中。 Maintains all ledgers and journals and other accounting records of the hotel, sets down in the Hyatt Accounting and Systems Control Manual and related publications. §  礼貌、有效地处理所有内、外部客人的投诉和要求，跟进处理，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. §  与总经理和部门负责人协调并编写与酒店活动有关的所有预算与计划，完善预算控制所有流程。 Compiles in conjunction with the General Manager and Department Heads all budget and forecasts relating to all activities of the hotel and the maintenance of all budget control procedures. §  签批所有付款凭证和费用报销，确定其所附文件齐全，以审核和证明收到的商品和服务在质量、数量及价格方面的情况。 Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services in quality, quantity and prices.) §  确保财会部门的每个分部门都高效运行，最大程度地利用科技。 Ensures that each section of the Accounting and Finance Department is managed efficiently, maximising utilisation of technology. §  与凯悦国际集团的和聘请的当地的保险代理人员一起管理凯悦和当地的保险事务。 Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents. §  帮助总经理编写各部门的政策及流程，写入酒店自己的内部政策手册内。 Assists the General Manager in the compilation of all the department’s written policies and procedures into the hotel’s own in-house policy manuals. §  充分了解国家法规中有关税务、员工和公司关系的规定。 Is knowledgeable in statutory legislation in taxes, employee and industrial relations. §  监察财务部所有员工准时上班及出勤形象，确保员工制服穿着正确，且遵守酒店和部门的仪容标准，维持高标准的个人形象和卫生。 Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  检查并确认采购、收货、仓储及发货职能，即物料部的流程和控制都恰当。 Reviews and ensures proper procedures and control of purchasing, receiving, storing and requisitioning functions; i.e. Materials Management functions. §  审查每天的成本报告。 Examines daily costing reports. 任职资格 1、会计专业本科以上学历（非全日制不考虑），有注册会计师资格者优先； 2、5年以上财务管理工作经验，或3年以上相近管理职位经验； 3、熟悉会计、审计、税务、财务管理、会计电算化、相关法律法规； 4、熟练掌握高级财务管理软件和办公软件； 5、出色的财务分析、融资和资金管理能力； 6、良好的组织、协调能力，良好的表达能力和团队合作精神。 7、有国际旅行社财务管理经验者优先录用。

【岗位职责】 1、全面负责酒店运营管理工作；  2、执行公司产品、对客服务、品牌、价格等标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受；  3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标；  4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求；  5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 【任职资格】  1、5年以上高端度假型酒店或高星酒店从业经验，熟悉酒店整体运营及管理； 2、熟悉度假型酒店管理，熟悉餐饮、康乐设施的运营管理；  3、善于团队建设和成本控制，良好的沟通能力；  4、具备强效的执行力、协调能力、创新能力和危机处理能力；  5、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。

工作职责: 1、全面负责酒店运营管理工作； 2、执行公司产品、对客服务、品牌、价格等连锁标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受； 3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标； 4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求； 5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 任职资格: 1、5年以上高端酒店从业经验，熟悉酒店整体运营及管理； 2、善于团队建设和成本控制，良好的沟通能力； 3、具备强效的执行力、协调能力、创新能力和危机处理能力； 4、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

工作地全国 SPECIFICATIONS:(无四星级以上酒店管理工作经历的均不予考虑) a) COMPETENCIES • Basic selling skills and techniques. • Ability to identify needs with the twin acts of probing and listening. • Strength of character coupled with determination and self-discipline. • High level of self-confidence, enthusiasm and initiative. • Fine art of communication excellence. • Ability to deal with different types of people. • Effective use of psychology. b) EDUCATION / WORK EXPERIENCE • Experience and exposure in sales/marketing environment. • Hospitality qualification or work experience preferred. c) PROBLEM SOLVING / DECISION MAKING • Evaluate and make recommendations of rates to maximise yield. • Plan and decide on an effective call plans for the team. d) TEAM LEADING This position involves working closely with colleagues within the team unit and hotel, therefore a requirement of certain degree of interpersonal skills, and result-oriented. Ability to influence others on an idea and could demonstrate team leadership ability. Another important area of leadership is through demonstration of team spirit, co-operation and understanding when working with colleagues. JOB REQUIREMENTS: 1.Minimum ten (10) years experience in Sales & Marketing functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Establish and direct profitable and cost effective marketing and sales programs. 3.Direct & coordinate effective advertising program. 4.Develop and implement marketing plan for all profit centers. 5.Ability to manage change effectively. 6.A mentor who has inspired, trained, and developed people for their career development. 7.Fluency in English spoken and written.

【职位描述】 • 在符合服务标准，利润率和独立的利润部门的前提下，确保所有小部门，会议及宴会的正常运营。 • 确保所有的小部分具有完善的管理团队（餐厅经理/厨师长）对收入利润和服务标准承担责任。 • 在符合年度商务计划规则的前提下，明确的核算运营预算并决定部门应达到的收入、花费、人力、营运设备及固定资产。市场策划的关键和推动收入的举措将对核算运营预算起到辅助作用。 • 在适当的时候提供准确的和切合实际的预测及更新的预期变化。 • 确保供应商与采购部门联络并得到最大程度赞助，市场开发以及市场定价。 • 监督成本并提出可衡量的控制成本的建议。 • 确保严格遵守部门的营运预算范围。 • 根据已建立的概念陈诉，有效的管理各个部分和宴会部门。 • 密切留意员工的能力，如果有必要作出及时的调整。 • 监督部门休假计划。 • 监督并确保最少数量的加班。 • 确保坚持运营标准以达到营运指南的设立的水准。 • 在符合品牌标准和部门需求的前提下，维持服务手册内容并作适当的修改。 • 和餐厅经理，宴会经理及各区域厨师长在必要时采取纠正行动。 • Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre. • Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved. • Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives. • Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. • Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. • Monitor all costs and recommend measures to control them. • Ensure that the department operational budget is strictly adhered to. • Ensure that all outlets and banquets are managed efficiently according to the established concept statements. • Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary. • Monitor and control vacation planning for the department. • Monitor, control and minimize overtime for the department. • Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. • Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.   • Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary. 【任职要求】 • 五至八年餐饮经验/四/五星级酒店或高标准的社会餐饮管理。 • 很好的英文掌握能力(口语和书写)。 • 工作中数学方面的知识。 • 计算机基本的软件知识。 • 必要的餐饮相关专业知识。 • 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 • 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 • 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 • 较强的餐饮及会议，宴会运作方面的知识和技能。 • 优秀的领导和人员管理技能，附加培训技能。 • 以客户为导向，并能够自信地建立和超过服务标准 。 • 具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。 • 优秀的人际处理能力并关注细节。 • 在九项能力资格认证中, 人员管理沟通和计划安排为强项。 • 通晓餐饮方面的知识及管理技能。 • 数学运算的能力。 • 用英语沟通的能力，及良好的情绪控制能力。 • 能承受压力。 • 身体状况良好。 • 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. • Good command in English, both verbal & written. • Working knowledge of mathematics. • Familiar with computer systems. • Relevant knowledge of food and beverage. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management communication and planning. • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. • Considerable skill in math and algebraic equations using percentages. • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. • Able to work under pressure and deal with stressful situations during busy periods. • Able to walk, stand, and /or bend continuously to perform essential job functions.

岗位职责 与宴会会议总监和餐饮总监一起制定餐饮宴会销售计划 协助酒店新产品及服务的开发和推广 协助酒店市场战略的制订。 做计划或做决定时，要考虑外界经济情况 管理财务报告，财务分析、预算，制定部门的定价策略。 确保按照收入和开支预算实现经营目标。 与本部门及其他部配合工作。 预防和处理客人所关心的问题。 与客户谈判，确保满足客人的需要，同时又能够实现酒店的利润。 与客户保持有效的适当地交流，同时表现出专业的形象及工作方式。 对酒店 产品及服务要有高度了解，以便更好地向客人推销酒店的服务及设施。 根据酒店的目标和方向，制订合适的行政及沟通规定及程序。 拜访有潜力的客户，发展并保持与客户合作的关系。 遵守酒店酒店的员工守则。 遵守酒店酒店的政策及程序。 坚持不断的对自己的表现进行分析评估 完成上级交给的其他任务。 岗位要求 必须具备良好的说读写能力并理解工作中的主要语言 具备良好的读写能力，以便使沟通的过程更方便 需要良好沟通技巧包括口语及书写 最主要的任务是在团队中与其他员工工作中表现为团队的主管，这是最基本的直接管理 熟悉运用Internet, Delphi、及其他主要计算机程序 对酒店及相应施设具有专业知识 具有公司，旅游中介公司及宴会销售知识 在责任范围内掌握领导才能和所有工作任务的知识 掌握并具有互联网及其它主要电脑软件方面的知识和经验 能够使用销售和前厅部电脑系统 对本地市场及国际市场有基本的了解 至少拥有3年国际连锁酒店的相关工作经验

Job description 1. Provides direction in the development of sales & marketing strategies to ensure rate and occupancy objectives achieved. 2.Participate in sales activities by conducting sales calls and meeting with in house customers to strengthen relationship with customers, obtain customers’ feedback; Ensure all enquires received at sales offices are handled promptly and efficiently. 3.Conduct account review and analysis of tenant and potential tenant research, current market conditions and competitor information. 4.Develop and implement sales and marketing plans for long term, short term and daily stays; To ensure that sales targets are set up for all sales in efficiently used. 5.Ensure that the reservations is properly managed with phone calls handled efficiently and courteously according to standard set up. 6. Regular check on the rate control; monitor and review on all sales and marketing activities and results. 7. Oversea marketing in planning and executing advertising, database management and collaterals production. 8. To review and update all LSOP related to S&M whenever necessary. 9. Coach and counsel all sales associates to ensure timely rectification of performance; To make sure of disciplinary actions if required aim to assist associates in improving their performance; And review with their performance regularly. 10. Business functions seven days a week, 24 hours a day. Must realize this fact and be aware that at all times it may be necessary to move accustomed shift as business demands; Be able to work over time if business requires. 11. Ensure products are effectively displayed in all distribution Channels / websites. 12. Ensure an effective E- marketing plan is in place and measurable. 13. Direct, lead and supervise the sales department daily operation. 14. Monitor efficiency of LSG, FIT, and marketing and revenue management team. 15. Perform HR functions to ensure all staff are selected, trained and rewarded to maintain performance standards. 16. Ensure all reports are complied in a timly and concise manner. 17. Any other related sales and marketing task or responsibility given by GM.

工作地全国 JOB REQUIREMENTS:（无四星级以上酒店管理工作经历的均不予考虑） 1.Minimum ten (10) years experience in F&B functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Experience implementing new F&B concepts, track record developing profitable F&B promotions 3.Communicate the goals and objectives and inspire employees to achieve those goals. 4.Strong budgetary, projections, and cost control skills. 5.Create courteous, friendly, professional work environment. 6.Involve in local community to develop business. 7.Fluency in English spoken and written.

SCOPE 范围 To lead, guide and operate on a daily basis the entire F&B Operation excluding. Driving through KPI’s the goals for the whole F&B department in relation to the areas clearly laid out as part of LHG operating system. This is order to specifically maximize: revenue, control cost in operating % and not $ value, guest satisfaction, colleague welfare, and profit margins. 管理所有餐厅每天的运营, 关注客人，提升顾客满意度,保障同事福利,尽可能在控制成本的基础上实现利润最大化。   PRINCIPAL RESPONSIBILITIES 主要职责 1.            Directly responsible for day to day operation of the F&B department, in line with LHG brand standard as well as The Leading Hotels of the World stretch goals as well as the colleague handbook. 直接全面负责管理整个餐饮部的运营，按照朗廷品牌标准，国际领先酒店的目标和员工手册条例保证其营运顺畅，实现利润最大化。 2.            Work very close with Director of Food & Beverage to report and brief of daily operation and take a sign of for any change of direction. 协助餐饮总监，汇报及传达每日运营情况并对任何情况做出及时有效的回应。 3.            To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店规章制度，提升客户满意度 4.            To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 领导前线同事按照损耗程序，并与管事部，厨房及相关部门一起，以将损耗率降至最低。 5.            To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 确保严格按照财务部，人力资源部及其他营运部门制定的程序 6.            Responsible for carry out or directly monitor any project agreed prior. 负责执行或直接监测事先商定的任何项目 7.            Be responsible for control of security related issues like floor master keys, cashier procedures and others. 负责控制并确保相关的安全问题，例如万能钥匙，收银程序等。 8.            Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。 9.            Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。   OPERATIONS   1.            To ensure OE (Operation Equipment) used in each department is adequate and in perfect conditions. 确保各部门营运设备的合理使用及维护，使其保持理想状态 2.            Be aware of special cashiering procedures, executive checks, etc. and ensure they are properly accounted for. 熟知收银相关程序，包括内部转账程序，账单程序以及确保其正确入账。 3.            Be aware of all Langham’s guest programmes, discounts, etc. 知晓所有朗廷的对客程序，相关折扣等。 4.            Know the LHG brands, snap shot, F&B concept briefs and any other operating information’s by heart and make sure it is driven down the line through senior managers and all colleagues on the floor 了解朗廷品牌，传达并确保经理主管和所有同事理解酒店餐饮理念和任何营运信息。 5.            Be aware and be present if necessary for any special events or requests. 知晓并尽可能参与特殊的宴会或任何有需求的场合 6.            Be part and drive F&B promotions along side with F&B Sales Manager from organization to delivery of the same 同餐饮销售经理一起自始至终参与餐饮推广 7.            Be aware of guest complaints and personally get involved if necessary. 了解客人的投诉，如有必要能亲自解决 8.            During operating hours be on the floor to improve service level as well attend and solve on the spot guest complains as well as review procedures. 营运时间需在前线提高服务水平，解决客人投诉，检查服务流程 9.            Above all, lead by example through a “hands-on” approach to motivate colleagues to excel. 综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。 HUMAN RESOURCES 1.            Monitor and make sure colleagues are well dressed and groomed according to standards at all time. Guest contact servers or attendants must maintain a sharp look—proper uniform clean, pressed; shoes shined; hair at correct length and clean; hands well-manicured. 监督同事仪容仪表。无论对客或非对客同事都必须严格遵守仪容仪表的规定：制服要干净平整并按照要求穿戴，鞋子要擦亮，头发按照要求长短修剪并保持干净，手指甲要修剪整齐 2.            Train senior managers and key colleagues to the latest detail in order to provide the highest level of service to our customers. 为给客人提供最高水平的服务，培训经理主管及邻班最新的业务知识。 3.            Enforce colleague discipline, coach and counsel, as necessary. Participate with management in all salary & manning reviews. 在必要时，严格执行同事处罚和口头及书面警告处分。参预管理同事薪酬复查调整。 4.            To conduct a daily Manager meeting using the “show time （briefing）” module, also make        sure each department carries out a monthly meeting and be present to share key points. 参考每日培训模式，建立每日经理会议制度，确保各部门建立每月部门会议并参与和分享重要信息。 5.            Be responsible to the performance review of all F&B colleagues. 除明阁以外，负责餐饮部所有同事的工作表现评估。 ADMINISTRATIVE 1.            Create an electronic daily log book by department to key in important information such as: daily revenue, covers divided by in house, walk-in, beverage sales, etc and any important information to be shared. 建立各部门每日交接簿，记录并分享重要信息诸如：每日营业额，包括驻店客人，来店散客，酒水销售等 2.            Make sure that SOP (Standards Operating Procedures) are written to the last detail and used on a daily basis to train managers and colleagues. 确保时时更新SOP（标准操作流程）用以每天培训经理及同事 3.            Be involved in the F&B budget and strategic departmental decision 参与决定餐饮预算及部门营业策略 4.            Communicate daily with management all operational and personnel problems, complaints and comments and develop solutions to such. 每日与上级进行交流沟通，汇报所有营运和人事相关问题，客人的意见和投诉，发展完善解决方针。 5.            Attend the following meetings, if & when necessary: Sales strategy, BEO, colleagues gathering and F & B related. 必要时参加下列会议：销售策略会议，宴会会议，同事会议和餐饮部会议。 6.            Supervise inventory counts, as required. 监督库存计数。 7.            Honour all reasonable requests made by a manager, which is may be outside your normal job activities to achieve complete guest satisfaction and service throughout the hotel. 为最大地满足客人的需求以达到酒店服务的高标准，接受并履行经理委派的可能超正常工作范畴的所有合理的要求。 8.            Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists colleagues based on their individual strengths, development needs, career aspirations and abilities. 执行表现评估的步骤。发展业务目标，并制定适当的发展计划。根据同事的长处，帮助其进行发展职业抱负和能力。     MARKETING 1.            Assist in the development and execution of marketing plans for the outlet. 协助所有餐厅制订的市场推广计划的发展及实施。 2.            Be a sales person through, be a Langham ambassador at all times 始终将自己定位于销售人员及朗廷大使 REQUIREMENTS 职位要求 1.         Education 教育学历 Minimum vocational school. 至少为专业学校毕业。 2.         Experience 经验 Minimum 10 years operations experience, at least 3 years management experience. 10年以上相关经验，具备至少3年以上管理经验 3.         Job Skill / Knowledge 工作技能 / 知识 Demonstrated leadership qualities. 能体现领导者的素质。 Demonstrated good technical knowledge of restaurant operations. 具备优秀的专业的餐厅运营知识。 Demonstrated strong hospitality and communication skills. 能体现良好的服务精神和沟通技巧。 Demonstrated strong work ethic. 具备和实现优秀的职业道德。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。 Demonstrated a good understanding of food production. 对食物产品知识的充分了解。 4.         Computer Knowledge 电脑知识 Knowledge of MS office software, worked with Micros, Opera, MC, and major operating systems 会使用微软办公软件，Micros, Opera, MC及主要营运系统 5.         Language Proficiency 语言能力 Demonstrated excellent communication skills in English and Mandarin. 具备优秀的英语和普通话表达能力。

基本职责 区域工程副总监负责开业酒店的工程项目及改造项目的审计、支持和管理。向酒店工程部收集能源、材料消耗信息，进行综合、分析，向酒店提出改进方向和建议。推行集团统一的各项标准和行动计划，跟踪最新的工程管理的产品和技术并在酒店进行有效的运用。全面掌控筹建酒店的工程进度。参与预开业酒店的检查。培训、培养和发掘有潜力的酒店工程管理人才。 职责和义务 1. 对已开业酒店进行不少于一年一次的现场工程审计，包括工程、装饰的维修、维保状况，遗留问题等。向酒店总经理和工程总监提供审计报告。 2. 每月一次收集已开业酒店的能源消耗数据，对所有数据进行整合，进行横向和纵向的比较，指出能源消耗出现的问题，将意见反馈给相关酒店。 3. 组织一年一度的工程年会。包括年会的时间、地点、参与的人员确认、会议的进程安排、获奖酒店的表彰等。 4. 与酒店重要的设备供应公司保持联系，跟踪最新的技术和设备，实施集团范围的产品升级、节能改造及技术培训。 5. 对已开业酒店的重大工程事故、安全事故等进行调查和原因分析，向集团管理层提供调查报告和改进措施。 6.参与酒店工程部人事安排的意见，有计划地培养、发掘酒店的工程管理人才，为酒店工程管理人才提出职业发展计划，提升服务意识和忠诚度。 7. 全面掌控筹建酒店的工程进度，按计划巡视工地现场，协助业主方推进各项设计工作及施工进度，及时提供各项设计方案审核意见及工地现场的工程缺陷，确保酒店按计划开业。 8. 对预开业的酒店进行不少于两次的开业前检查。分析预开业酒店的工程月报，协助预开业酒店解决重要问题，支持和协助预开业酒店的工程培训和人员支援调动。 9. 协助已开业酒店的工程和装修改造，评估改造时间、费用及实施措施，提出专业性的指导意见并尽量降低对酒店运营的影响。 10. 与酒店前期技术服务项目工程师保持密切的联系，随时反馈酒店使用中的设计和运营问题，以便不断提升酒店前期服务的针对性和技术水平。 11. 协助并参与前期技术服务团队提供对新酒店的前期技术服务。 工作要求 1. 工程或建筑相关专业。 2. 至少15年的相关酒店工程管理经验，如果有项目管理经验更好。 3. 很强的领导力，做事果断，有很好的团队精神。 4. 熟练使用电脑软件word, excel, AutoCAD等 5. 能熟练使用英语进行交通和书写。 6. 了解和掌握最新专业知识。 7. 愿意经常出差。

【岗位职责】 1、深入了解业务，对平台酒店大数据进行分析，寻找潜在的收益机会，并实现新增收益。 2、负责监测、分析、挖掘平台经营和销售业务数据，并定期形成分析报告，帮助决策层及时准确了解经营状况 3、对数据进行监控、分析，建立日常监控和预警机制，提供决策支持。 4、负责外部信息采集，熟悉各项目上下游产业，就行业发展趋势、竞争对手进行分析研究，为公司经营决策提供参考 5、基于对用户数据的分析及用户行为的深入理解，结合业务，建立数据挖掘、最优化线上的价格和促销以及相关收益产品。 6、负责平台酒店各项目产品的收益风险管理，保证收益最大化 【岗位要求】 1、5年以上数据分析/收益管理工作经验，奢华酒店项目经验优先； 2、英语口语及书面表达能力优秀，英语可作为工作语言； 3、具备较强的经营分析能力，熟练掌握数据挖掘与经营分析的相关知识，精通多种数据分析工具； 4、具备较强的统计分析能力、沟通能力、分析与解决问题的能力。

职位描述： 监督和抽查工作质量。 确保将偏好垫中的信息键入数据库，并向一线团队成员推广使用。 制定并实施客人认可计划。 在前台服务经理的帮助下制定策略，以加强对客人的认可。 言行一致，成为取悦客户的榜样。 表彰团队成员出色地提供客户服务。 让客人能够看到和接近，并完成所有要求。 有效利用客人档案，始终如一地提供客人偏好。 与常客保持良好的关系和善意。 实践并促进客人投诉情况的有效及时恢复。 始终满足并超越客户的期望。 确保始终如一地提供所有便利设施，并保持和提供标准。 定期进行质量检查。 确保所有部门经理与各自部门有效沟通SALT结果。 全面了解客人可享受的套餐和促销活动。 协助商业发展部开展客户忠诚度促销活动。 在团队成员之间沟通并发展营销计划方面的高水平能力和知识。 创造新的创收来源。 全年积极面试和招聘个人。 聘用应聘者的依据是态度和热情，而不是技术能力。 实施和管理部门的结构化培训计划。 协助和支持部门培训协调员履行职责。 根据部门需求确定并实施培训。 确定每位经理和团队成员的职业目标。 岗位要求： 至少2年国际级同岗位工作经验。 熟悉计算机系统。 流利的英语口语和书面表达。 良好的沟通、组织和协调能力。 有上进心的团队建设者，有强烈的责任感和自我激励。 能够在巨大的身体和精神压力下工作。 能够与团队成员保持良好的关系。 能够灵活工作时间。 Position Summary: Monitor and spot check quality of work. Ensure that information from preference pads are keyed into the database and promote their use to line team members. Develop and implement the guest recognition program. Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition. Walk the talk and be a role model in delighting customers. Recognize team members for outstanding delivery of customer service. Be visible and accessible to guests and follow through with all requests. Effective utilization of guest profiles and consistent delivery of guest preferences. Maintain strong relationship and goodwill with regular guests. Practice and promote effective and timely recovery of guest complaint situations. Always meet and exceed customer expectations. Ensure that all amenities are delivered consistently and standards are maintained and delivered. Conduct quality checks on a regular basis. Ensure that all section managers are effectively communicating the SALT results with their respective departments. Full knowledge of packages and promotions available to guests. Assist Commercial Development in developing customer loyalty promotions. Communicate and develop a high level of competency and knowledge in marketing programs amongst team members. Generate new revenue producing sources. Actively interview and recruit individuals throughout the year. Hire candidates based on attitude and enthusiasm rather than on technical competencies. Implement and manage structured training programs for the department. Assist and support the Divisional Training Coordinator in his / her duties. Identify and implement training based on departmental needs. Job requirements: At least 2 years of international level work experience in the same position Familiar with computer system. Fluent in verbal and written English. Good communication, organization and coordination skills. Motivated team builder with a strong sense of responsibility and self-motivation. Able to work under great physical and mental pressures. Able to maintain excellent relations with team members.                                Able to work flexible hours.  at the heart of it all!