Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
JOB OVERVIEW职位概述
• Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
• 及时清洁客房和套房,确保宾客满意度。
DUTIES AND RESPONSIBILITIES工作职责
• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• 按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
• Replenishes guest supplies
• 补充客用品。
• Ensures guest services specified by superiors and guests requests are promptly and courteously met
• 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
• Reports damage or malfunction in hotel rooms to superior
• 向上级汇报酒店客房内的损坏或故障情况。
• Maintains equipment in proper state of cleanliness and repair
• 保证设备的清洁和修缮。
• Maintains a section room report
• 完成区域客房报告。
• Maintains a daily room checklist
• 完成每日客房检查工作单。
• Meets with superior and takes on daily assigned tasks
• 与上级会面并承担每日分配的任务。
• Reports unusual behavior/activities on floors to supervisor
• 向上级汇报楼层里的反常行为和活动。
• Records room status in allocated section accurately
• 准确记录在划定的区域内的房间情况。
• Complies with hotel’s health, safety and hygiene policy
• 遵守酒店的健康、安全和卫生政策。
• Adheres to personal grooming and hygiene standards
• 保持个人仪容和卫生标准。
• Attends meetings and training sessions as required
• 按要求参加会议和培训活动。
• Carry out valet services when required including delivery of linen or processing laundry orders
• 如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。
QUALIFICATIONS AND REQUIREMENTS任职要求
Qualifications –
学历
• Primary Education or equivalent
• 小学或相当程度
Experience –
经验
• Some housekeeping experience.
• 拥有一些客房工作经验