To provide telephone service and Help fulfill guest requirements To provide secretarial and other business related services to guests. Answers all guests questions and resolve guests concerns 提供电话服务并帮助完成客人要求,为客人提供秘书及相关商务服务，以及回答客人问题并解决客人的疑虑.  Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection 礼貌和友好地接听所有的来电, 并负责准确的接转  Answer all calls in the manner specified by the P & P of Melia Chongqing on a consistent basis 持续一贯地遵循重庆美利亚酒店的政策和程序，礼貌地接听电话  Answer guest’s inquires over the phone and follow up personally to resolve Guest request 接听客人的电话并亲自采取行动去完成客人的要求  Answer the customer's call, do not transfer the call to the relevant department 回答客人的电话询问，不要将电话接转至有关部门  Undertake the responsibilities of other departments 承担其他部门的岗位职责  Responsible for booking and placing of guest long distance calls correctly 负责准确地预约和接通客人的长途电话  Responsible for placing of guests’ wake-up calls accurately and timely 负责准确及时的为客人提供叫醒服务  Perform personalized wake up call efficiently and consistently 执行个性化的叫醒服务  Responsible for monitoring wake-up call log and take appropriate action if a call is not answered 负责检查叫醒服务记录, 并在电话没有人接听时采取适当的措施  Responsible for paging of hotel personnel correctly when required 负责正确传呼酒店人员  Responsible for telephone follow-up of OTA check-out guests on the same day, recording their opinions and suggestions 负责当日OTA退房客人的电话回访，记录客人的意见和建议  Responsible for calling the welcome phone number of OTA guests for the next day's stay, contacting them in advance, and preparing the room in advance according to their needs 负责拨打第二天OTA入住客人的欢迎电话，提前与客人取得联系，根据客人需求提前做好房间准备  Have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions 充分了解酒店设施和营业时间, 确保正确回答客人的问题  Demonstrate professional attitude and behavior at all times 在任何时候表现专业态度和行为  Maintain personal image according to hotel and Melia Chongqing standards 根据酒店及重庆美利亚标准保持个人形象  Complete other work arranged by superiors. 完成领导交办的其他工作。