-Conducts shift briefings to ensure hotel activities and operational requirements are known
-进行有效的交接班简报工作,以明确酒店活动和运营要求
-Supervise front office operations during assigned shift including:
-在当班期间监督前厅部运营情况,包括:
-Maintenance of guest information
-维护客户信息
-Maintenance of information about local events
-维护当地活动的信息
-Compile occupancy statistics
-统计入住情况
-Supervise the use of he public address system
-监督公共广播系统的使用
-Supervise group bookings
-监督团组预订情况
-Assisting with serious complaints
-协助解决严重投诉问题