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    4.5千-5千
    珠海 | 经验不限 | 学历不限

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    • 带薪年假
    • 年底双薪
    • 包吃包住
    • 人性化管理
    • 社保
    精品酒店 | 50-99人
    发布于 14:50
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    【岗位职责】 1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录,了解上一班的移交事项,并负责处理。 3、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。 5、熟练总台各项专业业务和技能,搞好对客服务。 6、熟练掌握店内外信息,提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记手续。 8、负责客房钥匙的管理和发放工作并严格遵守验证制度。 9、制作有关报表,为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度。 2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、相貌端正,身体健康。
  • 全国 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 管理规范
    国内高端酒店/5星级 | 1000-2000人
    发布于 10:04
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    我们的集团和品牌: 德胧是一家为消费者提供酒店、餐饮、文娱等多元线下体验的全球性投资和旅游集团。位列全球酒店集团第16位,目前签约和在营酒店数量超1300+以上,分布在200多个城市。 开元名都品牌目前在全国各地有130+酒店,主要秉承盛唐风华,传承诗礼东方待客之道的调性,我们致力于彰显盛世奢华的万千气象与辉煌的人生成就为现代成功人士打造超越期待的极致体验。 加入我们,您可以获得: 有竞争力的薪酬:基本薪资35~50K ,外加额外丰厚的激励奖金。 个人价值与公司价值的双向实现,优秀店总经理可以获得期权股票激励。 快速增长的业务需求,只要你有能力,就有无限机会,我们尊重你的价值,会将优秀的店总匹配到更优秀的酒店。 只要你—— 认同德胧集团的自驱力、极强目标感、追求上限的的价值观; 受够了机械重复的工作,有自己的酒店运营想法,并渴望将其真正落地; 年龄也不是问题,积极奋斗的状态很重要。 期待你了解更多: 清晰周边竞争酒店数据,对于酒店的周边市场进行开拓与维护,打通市场渠道; 有较强的管理能力,经营酒店全局,努力完成公司各项核心业务指标; 协调好各方关系及时解决问题,提升业主满意度和酒店品牌美誉度。 如果你有3年以上同规模的店总经理任职经验,并且在运营数据上有较好的表现,我们会优先考虑噢。 所以,无论你是销售精英、控本达人,运营鬼才、执行力满分人士...我们期待你和我们一起“撸起袖子整活”~~~
  • 珠海 | 3年以上 | 高中 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    有限服务中档酒店 | 100-499人
    发布于 09:20
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    工作职责: 1.协助保安部经理督促检查本部门各岗位、领班做好业务工作,经理不在岗时,受经理委托代行经理职权。 2.熟悉国家消防机关及有关部门和酒店关于消防工作的法规制度及要求,认真完成国家消防机关及有关部门和酒店交办的各项消防任务。 3.熟悉消防业务知识,负责制定酒店的消防制度,了解本酒店消防工作的实际情况及其中的各种有利及不利因素,制定消防工作计划和组织演习。 4.负责对全酒店员工及保安员的消防教育,做到有计划、有安排、有效果、有教材以提高全体员工消防知识和实际工作能力 。 5.定期检查酒店消防安全制度执行情况,并提出整改意见和方案。负责经常性检查酒店治安与消防设施设备状况,杜绝安全隐患,并将检查情况及时反馈到部门经理。 6.根据要求与酒店工程部合作制定酒店消防设施、设备的正常运作标准,并根据该标准制定保安部对酒店消防设施、设备的检查标准。 7.熟悉掌握消防器材的保养、使用,定期做好检查工作,使消防器材始终处于良好状态。 8.负责酒店消防器材的配置、安装,做到布局合理。不断改进、提高消防能力。 9.负责酒店安全生产标准化档案管理工作,定期做好各种安全检查及防范工作。 10.在工作时间内按保安部岗位操作程序要求处理和解决日常事务,如有不明确立即上报上司 11.在案发时,严格按操作程序迅速进行调查工作。并注意控制事态的发展,将调查情况及时向上级领导汇报。 12.每天检查当班记录并签字,协调保安部内、外保工作以及经常性检查保安员各岗位的交接班工作. 13.按照集团下发工作内容撰写各种工作报告。 14.与公安、消防、交警等保持良好的关系 15.消防设备水系统保证有水状态,消防报警设备处于正常状态 16.确保酒店各重点部位的安全 17.完成公司领导交办的其他工作 要求: 1.具备较强的计划、组织、沟通、协调和领导能力。 2.熟练使用办公软件及管理软件,文字写作能力良好。 3.书面和口头表达能力优秀。 4.原则性强,职业化程度高,团队协作精神良好,人际交往能力出色,品行端正。 5.至少3 年服务行业安全管理工作经验。 6.工作责任心和学习能力强,团队合作意识佳。 7.持消防设施监控操作(四级)证。 8.熟悉内保业务,有较强的组织能力和分析判断能力,有高度的责任心和团队协作精神。
  • 珠海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 员工生日礼物
    • 包吃包住
    • 年度旅游
    • 人性化管理
    温泉 | 2000人以上
    发布于 09:01
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    岗位职责:全面负责温泉度假项目运营管理工作,制订温泉服务标准与流程,搭建温泉运营管理团队,编订规章制度,设定预算并组织完成。 任职资格:30-40岁,接受全国区域工作,大专及以上学历,具备筹开项目温泉运营管理工作经历,精通温泉产品与服务流程,拥有经营思维,有收益与数据管理意识,优秀的沟通与协调能力。
  • 珠海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 员工生日礼物
    • 包吃包住
    • 年度旅游
    • 人性化管理
    温泉 | 2000人以上
    发布于 09:01
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    岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单,开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系,确保宾客得到满意的餐饮产品和良好的服务。 6、制定美食街、餐厅推销策略,督促员工做好食品饮料的推销工作,提高餐饮销售收入。 7、建全物资管理制度,对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大专以上文化程度;5年以上同岗位工作经验。 2、精通本部门的业务知识,熟练掌握中餐、西餐、酒吧、美食街的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程,善于安排各个环节的工作,能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准,控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力;善于调动餐饮 部各级管理人员的积极性。
  • 珠海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 员工生日礼物
    • 包吃包住
    • 年度旅游
    • 人性化管理
    温泉 | 2000人以上
    发布于 09:01
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    岗位职责:统筹负责人力资源各模块,工程、安保、绿化PA等后勤保障版块的管理工作,负责项目人力成本控制与培训服务体系的搭建与管理。 任职条件:30-45岁,大专以上学历,有不少于二个项目的人力资源负责人职务的筹开经验,优秀的沟通协调能力。
  • 珠海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 员工生日礼物
    • 包吃包住
    • 年度旅游
    • 人性化管理
    温泉 | 2000人以上
    发布于 09:01
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    岗位职责:全面负责项目的营销管理工作,调研市场,制订营销计划,搭建销售团队,设计激励方案,确保项目完成经营预算。 任职资格:30-45岁,大专及以上学历,不少于2个项目的营销部负责人工作经历,对市场渠道敏感,精通全年的活动策划并组织实施,熟悉收益管理,具备大客户维护经验,优秀的沟通与协调能力。
  • 面食师傅

    5千-7千
    珠海 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 员工生日礼物
    • 技能培训
    集中式长租公寓 | 50-99人
    发布于 09:58
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    1、服从组长工作安排。 2、熟悉各类面食制作,掌握厨房任务情况,做好原料准备,准确、及时地做好面食工作。 3、严格执行《食品卫生法》和各项卫生制度,确保卫生安全,做到加工场地干净整洁,各种用具、盛器清洁卫生,个人卫生符合要求。 4、爱护使用各种用具设备,负责做好保养、保管工作。 5、必须无条件服从公司的岗位分配、调度、协助各类工作等。 待遇】工资5000元-7000元,周末双休,包食宿,购买五险一金。 【福利】带薪年假、各种节假日福利等。 【要求】男性,50岁以下,做事勤快,适应能力高,有3年以上工作经验。 [联系人]李小姐 【联系电话】13823072651 【工作地点】珠海
  • 珠海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 包吃包住
    • 人性化管理
    • 领导好
    国际高端酒店/5星级 | 100-499人
    发布于 09:22
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    行政 Administration §  协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  协助制定、保持及更新详细的部门营运手册。营运手册要包括部门的政策及程序,部门的工作程序及标准。确保每年的更新要准确反映任何改变。 To assist with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures work processes and standards of performance within the Division. §  协助准备餐饮部的年度业务计划,确保部门目标中全面阐述了酒店的生意目标及员工的需要。 To assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with Assistant Director of Food & Beverage and the Director of Food and Beverage ensuring targets are met and costs are effectively controlled. §  与餐饮部行政总监密切配合,协助准备及定期更新餐饮部的部门预算,确保达到经营目标及有效地控制成本。 To participate in the formulation of the Annual Marketing Plan to established a list of marketing activities in line with the compilation of the Annual Business Plan. §  定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. §  参加每月和每日餐饮部日常会议。 To attend monthly Food and Beverage meeting and daily operations meeting. §  参加餐饮行政总监主持的会议和简报。 To attend all other meetings and briefings as directed by the EAM - Food and Beverage. §  完成每日部门日志。 To complete the Daily Log-sheet. §  根据营业状况排班,确保有足够的人手。 To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business. §  根据使用状况和安全库存量申领客人用品。 To request guest supplies according to consumption and established par stocks. §  维护部门信息板。 To maintain the outlet bulletin board. §  确保部门的前场和后场区域干净、整洁有序。 To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house. §  联系并且协调餐务部和客房部严格按照清洁时间表进行清洁。 To liaise and organize with Stewarding and Housekeeping that the established cleaning schedules are strictly adhered to. 营运管理 Operational §  确保贯彻执行酒店最基本的品牌标准。 Ensures that minimum brand standards have been implemented. §  确保根据经营理念对部门进行高效地管理,根据标准提供有礼的、专业的、高效并且富有弹性的服务。 To ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times according to the established standards. §  以支持和灵活的态度与其他餐厅经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  能够工作得富有弹性,能够适应餐饮部不同部门和酒店安排的其它部门工作。 To be flexible and adapt to rotate within the different departments, sub departments of the Food and Beverage division or any others departments assigned by the hotel. §  在营运过程中将对于餐饮产品的检验和监督贯穿始终,并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. §  监督餐厅的服务和餐饮标准。在必要时,与餐厅副理、行政副总厨和厨师长一起实施正确的措施。 Monitors service and food and beverage standards in the Outlet.  Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary. §  与厨师长共同对餐饮营运进行频繁而全面的检查。 Conducts frequent and thorough inspections together with the Chef de Cuisines, of the Food and Beverage Operation. §  经常检查餐饮准备中仅可用新鲜的产品。 Frequently verifies that only fresh products are used in food and beverage preparation. §  协助厨师长/行政副总厨提出富有创意的建议和想法。 Assists the Chef de Cuisines /Executive Sous Chefs with creative suggestions and ideas. §  监督对所有运营设备和营业用品的月度盘点。 Conducts monthly inventory checks on all operating equipment and supplies. §  针对每日营运和质量控制与厨房密切沟通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. §  对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. §  在部门内凡事亲历亲为,特别是在工作繁忙期间。 To be a hands-on manager and be present at all times in the outlet, especially during busy periods. §  能够工作得富有弹性,能够适应餐饮部不同部门和酒店安排的其它部门工作。 To be flexible and adapt to rotate within the different departments, sub departments of the Food and Beverage division or any others departments assigned by the hotel. §  根据部门营运手册中的服务标准确保正确的营运标准。 To ensure that correct operating standards are adhered in order to achieve the level of service established in the Departmental Operations Manual. §  分派下属的工作并且定期检查下属的表现。 To assign responsibilities to subordinates and to check their performance periodically. §  确保部门以最大的接待能力接受预定。 To ensure table reservations are taken properly in order to maximize the restaurant turnover. §  确保所有的设备和用品处于严格的安全库存量,并且确保部门有足够的设备和用品的配备。 To ensure that the par stocks for all operating equipment and supplies are strictly adhered to, and that the outlet is adequately equipped. §  负责每月对部门的设备和用品进行盘点。 To conduct monthly inventory checks on all operating equipment and supplies. §  协助控制所有运营设备和物品的申请,储存和谨慎使用。 To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. §  从准备工作、服务和菜单方面主持每日班前例会。 To conduct daily pre-shift briefings to associates on preparation, service and menu. §  为确保日常运作和质量,与厨房以及其它相关部门进行联络。 To liaise with the Kitchen and other supporting departments on daily operation and quality. §  确保酒水的出品和服务是严格按照酒店确定的配方和程序。 To ensure that all beverage orders are produced according to the established recipes and procedure set for the outlet. §  控制物品申请、库存、酒水服务的量。 To control the requisitioning, storage, and service/portioning of beverages. §  确保适当的酒水库存,维护并且记录酒水的报废和浪费。 To control appropriate beverage par stocks are maintained and record any spoilage and wastage. §  确保酒吧和周围区域随时保持整洁。 To ensure that the bar and surrounding area is kept clean and organized at all times. §  处理客人关于食品、酒水和服务方面的投诉、要求以及疑问。 To handle all guest complaints, requests and inquiries on food, beverage and service. §  确保部门的收银工作按照严格程序进行。 To ensure that the outlet cashiering procedures are strictly adhered to. §  监督管理和检查部门的运作和行政方面的工作。 To supervise and oversee the operation and administration of the outlet. §  学习和评估营运和工作程序,向餐饮部行政总监或副总监提出建议。. To study, evaluate operation/procedure and suggest improvements to EAM – Food & Beverage/ Assistant Director of F&B. §  对客人进行引导,确保客人满意。 To act as a host to the guests and ensure their satisfaction. §  检查下属的工作表现和仪容仪表。 To check work performance of subordinates and their grooming. §  在营业繁忙期间督导、检查并且协助下属的工作。 To supervise, oversee and assist subordinates during busy period in the service. §  在日常运作的时候与厨房进行紧密联系。 To liaise with kitchen crew on daily operation. §  具备充足的菜单和设备知识。 To possess thorough knowledge of menu and equipment. §  和厨师长一起确定菜单、配方和菜单循环更新。 To work with Chef on the menu, recipes and menu cycle concept. §  向餐饮部行政总监汇报会议、餐饮产品的差异。 To report deviations of the Catering and food and beverage products to the EAM - Food and Beverage. §  充分理解并且执行部门运作手册。 To fully understand and adhere to the Departmental Operations Manual. §  根据会议计划和部门运作手册完成任务。 To perform all tasks in accordance to the Session Plans and Task Breakdowns from the Departmental Training Manual. §  完全理解并且运用餐饮宝典20个最高标准的理念。 To fully understand and apply the philosophy of F&B fundamental Top 20. §  确保餐厅的前、后线区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. §  与客房部配合,确保严格执行既定的清洁计划。 Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. 人员管理 People Management §  监督和协助所有餐饮部员工的聘用和筛选。在招聘时遵循酒店指示,在筛选员工时以能力基础进行选择。 Oversees and assists in the recruitment and selection of all Food and Beverage associates.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. §  监督餐厅所有员工的守时性和仪容仪表,确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。 Oversees the punctuality and appearance of all outlet associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  经过适当的培训、指导和/或教导,通过提高每位员工的技能和能力将其效力发挥到最大。 Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §  指导员工进行年度表现评估,支持他们的职业发展目标。 Conducts annual Performance Development Discussions with associates and to support them in their professional development goals. §  通过持续的反馈和月度会议来帮助部门服务教练不断进步。 Assists in the development of Departmental Service Coach through ongoing feedback and monthly meetings. §  与进修及培训发展部经理和部门服务教练协调下为员工制定计划并落实有效的培训课程。 Plans and implements effective training programmes for associates in coordination with the Learning and Development Department Manager and Departmental Service Coach. §  监督每周工作时间安排的准备和记录,确保可以反映出营业需求和其他重要的业绩指数。 Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. §  鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  支持落实人本品牌,示范并加强凯悦价值观和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  确保所有员工完全理解并严格遵守员工守则。 Ensures that all employees have a complete understanding of and adhere to associates rules and regulations. §  确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §  对于员工敬业度调查做出反馈并落实相应的改善措施。 Feedbacks the results of the Employee Engagement Survey and ensures that the relevant changes are implemented. §  通过参与管理,对所有餐饮服务人员进行紧密督导,使他们的工作表现符合政策、程序及有关法律。 Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws. §  适当地分配职责和责任,以使员工掌握技能并获得资源;在确保保持运营及安全标准的同时,关心并发展员工。 Delegates appropriately duties and responsibilities, to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  灌注并支持公司的培训理念,并与餐饮部行政总监/副总监及进修及培训发展部经理紧密配合发展一支积极的部门培训员队伍。 Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning & development manager and EAM - Food & Beverage and Assistant Director of Food & Beverage to develop a team of multi-skill associates. §  确保所有员工都对酒店产品知识、当前的推广、政策改变保持最新了解,使员工能够遵照执行。 Ensures all Associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and makes them perform accordingly. §  发展并协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of rules and regulations, and that behaviour complies. §  关注员工士气并对工作表现及发展提供反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行年度表现评估,提供诚实并适合的反馈。 Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback. §  以有效的沟通原则和核心价值面对各层员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  完全拥护和了解凯悦以人为本的原则 – 言出必行。 Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk. §  进行定期的部门会议,确保所有会议计划完善,有效且以结果为导向。 Conducting regular departmental meetings ensuring all meetings are well planned, efficient and results oriented. §  积极参与所有要求参加的会议。 Attends and contributes to all meetings as required. §  了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation. §  以礼貌和有效的方式处理客人和员工要求,如果不能及时解决,报告投诉或者问题,同时反馈迅速跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting, complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. §  积极参与员工的福利,安全和发展,提供建设性的,真实的和熟练的反馈。 Take an active involvement in the Welfare, Safety, Development and wellbeing of associates providing advice, counselling and truthful, diplomatic feedback. §  遵照当地法规,熟悉并执行部门相关法律事项。 To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department. §  确保及时提交排班和考勤。 To ensure rosters are posted and timesheets submitted on time. §  保持积极的客人和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  总是实施负责的管理和行为,积极地代表酒店管理团队和凯悦国际。 Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §  确保所有员工按照雇用条件,当地法规和酒店规章制度得到公平和始终如一的对待。 To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. §  参加要求的培训。 To attend training sessions when required. §  准时报到,穿着正确的制服并佩戴正确的名牌。 To report for duty punctually, wearing the correct uniform and name badge at all times. §  确保高标准的个人仪容仪表。 Ensure high standards of personal presentation and grooming. §  始终提供友善,礼貌和专业的服务,并确保顾客满意 To provide a friendly, courteous, professional service and ensure guests satisfaction at all times. §  了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety. §  确保所有员工参加要求的培训。 To ensure that all associates attend the training sessions when required. §  确保所有员工准时报到,穿着正确的制服并佩戴正确的名牌。 To ensure that all associates report for duty punctually, wearing the correct uniform and name badges at all time. §  确保所有员工保持高标准的个人仪表和卫生,依照酒店和部门仪容仪表的标准。 To ensure that all associates maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard. §  确保所有员工始终如一的提供礼貌而专业的服务。 To ensure that all associates provide a friendly, courteous, professional service and ensure guests satisfaction at all times. §  积极地交叉销售其他餐厅的餐饮。 To actively cross-sell other Food & Beverage outlets. §  协助执行季度,半年,年度运营设备盘点。 To assist in carrying out quarterly, Bi-yearly, yearly inventory of operating equipment. §  承担合理的工作职责和第二职责,并根据酒店、工业和公司的需要做相应的调整。 Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
  • 珠海 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
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    国内高端酒店/5星级 | 2000人以上
    发布于 03-27
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    工作职责: 1、对客接待工作的跟进实施:熟悉系统流程,负责处理订单,跟进查询解答,接待反馈异常以及协助处理问题; 2、电商客服工作的执行:提供订单技术协助,跟进邮件回复,处理手工退票; 3、基础数据的统计:跟进预订数据的统计以及订单信息获取; 4、对外致函的拟定:根据政策和时间拟定对外通知; 5、开展部门行政内务工作,包括文件管理、考勤与报销、总结反馈等。 任职资格: 1、大专及以上学历,普通话标准、有客服类工作经验优先考虑; 2、具有1年或以上客服、行政工作经验;具备一定沟通技巧及客户服务能力; 3、具备良好的公文写作技能及熟悉掌握办公软件的运用。
  • 珠海 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
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    国内高端酒店/5星级 | 2000人以上
    发布于 03-27
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    工作职责: 1. 准确按采购订单及发货单的品种、规格、数量进行验收、发货、复查,以免发生差错,做到账实相符; 2. 出库应遵循先进先出的原则,及时审核单据上的内容是否符合要求; 3. 定期自盘仓库物资的质量和数量,做到帐、卡、实物要一致; 4. 做好每月盘点,发现货物盈亏,找出原因及时向上级汇报; 5. 根据仓库的实际空间位置,按照“6S”标准的管理要求,合理摆放物品。 任职资格: 1.对验收及仓储整体流程运作了解; 2.熟练操作常用的办公软件,运用如:Excel、word等数据分析; 3.工作细致,责任感强,具有良好的沟通能力和团队精神; 4.有仓库管理、物流管理等相关专业知识; 5.有叉车证优先。
  • 珠海 | 5年以上 | 本科

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    • 五险一金
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    国内高端酒店/5星级 | 2000人以上
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    工作职责: 1、 负责策划符合节点、具有品牌效应的营销活动,协助制定宣传内容; 2、 负责整体营销计划的实施落地; 3、 与集团各类主题乐园、酒店及相关部门对接合作进行活动推广; 4、 监测分析市场用户数据与反馈。 任职资格: 1、 大学本科及以上,具备旅游活动营销策划、数字营销和社交媒体营销工作经验者优先; 2、 熟练使用PPT、Excel、Spss等办公软件以及数据分析软件; 3、 具备全面可行的策划能力、创新创意能力、市场调研能力以及数据分析下的策略制定能力。
  • 珠海 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
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    • 岗位晋升
    • 员工生日礼物
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    • 提供工作餐
    国内高端酒店/5星级 | 2000人以上
    发布于 03-27
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    工作职责: 1、 按交货单核对名称、规格、数量和特备说明进行收货,如发现异常情况及时与相关部门沟通和协调处理; 2、 每日根据收货记录内容准确录入系统发起审批流程,并对当日收货的异常物品在系统中发起反馈,并跟进处理结果; 3、 按要求对到货冻品成率进行解冻抽检,并向上级领导报告; 4、 重视各项安全要求,关注收货区域的动态,对于异常情况及时向上级汇报。 任职资格: 1、 大专及以上学历,国际贸易、市场营销、物流等相关专业,实习期6个月及以上; 2、 具备数据分析能力,能够熟练应用EXCEL、word等办公系统; 3、 具备优秀的谈判、沟通能力;具有较强工作责任心,客观公正、坚持原则、廉洁奉公。
  • 珠海 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
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    • 员工生日礼物
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    • 提供工作餐
    国内高端酒店/5星级 | 2000人以上
    发布于 03-27
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    工作职责: 1、协助系统运营; 2、协助接听代理商电话、处理订单售后工作; 3、其他安排的工作。 任职资格: 1、思维敏捷、逻辑清晰; 2、刻苦耐劳、细心耐心; 3、工作态度良好。
  • 珠海 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 提供住宿
    • 提供工作餐
    国内高端酒店/5星级 | 2000人以上
    发布于 03-27
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    工作职责: 1、协助系统运营; 2、协助接听代理商电话、处理订单售后工作; 3、其他安排的工作。 任职资格: 1、思维敏捷、逻辑清晰; 2、刻苦耐劳、细心耐心; 3、工作态度良好。
  • 珠海 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 包吃包住
    • 人性化管理
    • 领导好
    国际高端酒店/5星级 | 100-499人
    发布于 09:22
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    行政 Administration §  协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  协助制定、保持及更新详细的部门营运手册。营运手册要包括部门的政策及程序,部门的工作程序及标准。确保每年的更新要准确反映任何改变。 To assist with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures work processes and standards of performance within the Division. §  协助准备餐饮部的年度业务计划,确保部门目标中全面阐述了酒店的生意目标及员工的需要。 To assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with Assistant Director of Food & Beverage and the Director of Food and Beverage ensuring targets are met and costs are effectively controlled. §  与餐饮部行政总监密切配合,协助准备及定期更新餐饮部的部门预算,确保达到经营目标及有效地控制成本。 To participate in the formulation of the Annual Marketing Plan to established a list of marketing activities in line with the compilation of the Annual Business Plan. §  定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. §  参加每月和每日餐饮部日常会议。 To attend monthly Food and Beverage meeting and daily operations meeting. §  参加餐饮行政总监主持的会议和简报。 To attend all other meetings and briefings as directed by the EAM - Food and Beverage. §  完成每日部门日志。 To complete the Daily Log-sheet. §  根据营业状况排班,确保有足够的人手。 To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business. §  根据使用状况和安全库存量申领客人用品。 To request guest supplies according to consumption and established par stocks. §  维护部门信息板。 To maintain the outlet bulletin board. §  确保部门的前场和后场区域干净、整洁有序。 To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house. §  联系并且协调餐务部和客房部严格按照清洁时间表进行清洁。 To liaise and organize with Stewarding and Housekeeping that the established cleaning schedules are strictly adhered to. 营运管理 Operational §  确保贯彻执行酒店最基本的品牌标准。 Ensures that minimum brand standards have been implemented. §  确保根据经营理念对部门进行高效地管理,根据标准提供有礼的、专业的、高效并且富有弹性的服务。 To ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times according to the established standards. §  以支持和灵活的态度与其他餐厅经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  能够工作得富有弹性,能够适应餐饮部不同部门和酒店安排的其它部门工作。 To be flexible and adapt to rotate within the different departments, sub departments of the Food and Beverage division or any others departments assigned by the hotel. §  在营运过程中将对于餐饮产品的检验和监督贯穿始终,并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. §  监督餐厅的服务和餐饮标准。在必要时,与餐厅副理、行政副总厨和厨师长一起实施正确的措施。 Monitors service and food and beverage standards in the Outlet.  Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary. §  与厨师长共同对餐饮营运进行频繁而全面的检查。 Conducts frequent and thorough inspections together with the Chef de Cuisines, of the Food and Beverage Operation. §  经常检查餐饮准备中仅可用新鲜的产品。 Frequently verifies that only fresh products are used in food and beverage preparation. §  协助厨师长/行政副总厨提出富有创意的建议和想法。 Assists the Chef de Cuisines /Executive Sous Chefs with creative suggestions and ideas. §  监督对所有运营设备和营业用品的月度盘点。 Conducts monthly inventory checks on all operating equipment and supplies. §  针对每日营运和质量控制与厨房密切沟通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. §  对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. §  在部门内凡事亲历亲为,特别是在工作繁忙期间。 To be a hands-on manager and be present at all times in the outlet, especially during busy periods. §  能够工作得富有弹性,能够适应餐饮部不同部门和酒店安排的其它部门工作。 To be flexible and adapt to rotate within the different departments, sub departments of the Food and Beverage division or any others departments assigned by the hotel. §  根据部门营运手册中的服务标准确保正确的营运标准。 To ensure that correct operating standards are adhered in order to achieve the level of service established in the Departmental Operations Manual. §  分派下属的工作并且定期检查下属的表现。 To assign responsibilities to subordinates and to check their performance periodically. §  确保部门以最大的接待能力接受预定。 To ensure table reservations are taken properly in order to maximize the restaurant turnover. §  确保所有的设备和用品处于严格的安全库存量,并且确保部门有足够的设备和用品的配备。 To ensure that the par stocks for all operating equipment and supplies are strictly adhered to, and that the outlet is adequately equipped. §  负责每月对部门的设备和用品进行盘点。 To conduct monthly inventory checks on all operating equipment and supplies. §  协助控制所有运营设备和物品的申请,储存和谨慎使用。 To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. §  从准备工作、服务和菜单方面主持每日班前例会。 To conduct daily pre-shift briefings to associates on preparation, service and menu. §  为确保日常运作和质量,与厨房以及其它相关部门进行联络。 To liaise with the Kitchen and other supporting departments on daily operation and quality. §  确保酒水的出品和服务是严格按照酒店确定的配方和程序。 To ensure that all beverage orders are produced according to the established recipes and procedure set for the outlet. §  控制物品申请、库存、酒水服务的量。 To control the requisitioning, storage, and service/portioning of beverages. §  确保适当的酒水库存,维护并且记录酒水的报废和浪费。 To control appropriate beverage par stocks are maintained and record any spoilage and wastage. §  确保酒吧和周围区域随时保持整洁。 To ensure that the bar and surrounding area is kept clean and organized at all times. §  处理客人关于食品、酒水和服务方面的投诉、要求以及疑问。 To handle all guest complaints, requests and inquiries on food, beverage and service. §  确保部门的收银工作按照严格程序进行。 To ensure that the outlet cashiering procedures are strictly adhered to. §  监督管理和检查部门的运作和行政方面的工作。 To supervise and oversee the operation and administration of the outlet. §  学习和评估营运和工作程序,向餐饮部行政总监或副总监提出建议。. To study, evaluate operation/procedure and suggest improvements to EAM – Food & Beverage/ Assistant Director of F&B. §  对客人进行引导,确保客人满意。 To act as a host to the guests and ensure their satisfaction. §  检查下属的工作表现和仪容仪表。 To check work performance of subordinates and their grooming. §  在营业繁忙期间督导、检查并且协助下属的工作。 To supervise, oversee and assist subordinates during busy period in the service. §  在日常运作的时候与厨房进行紧密联系。 To liaise with kitchen crew on daily operation. §  具备充足的菜单和设备知识。 To possess thorough knowledge of menu and equipment. §  和厨师长一起确定菜单、配方和菜单循环更新。 To work with Chef on the menu, recipes and menu cycle concept. §  向餐饮部行政总监汇报会议、餐饮产品的差异。 To report deviations of the Catering and food and beverage products to the EAM - Food and Beverage. §  充分理解并且执行部门运作手册。 To fully understand and adhere to the Departmental Operations Manual. §  根据会议计划和部门运作手册完成任务。 To perform all tasks in accordance to the Session Plans and Task Breakdowns from the Departmental Training Manual. §  完全理解并且运用餐饮宝典20个最高标准的理念。 To fully understand and apply the philosophy of F&B fundamental Top 20. §  确保餐厅的前、后线区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. §  与客房部配合,确保严格执行既定的清洁计划。 Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. 人员管理 People Management §  监督和协助所有餐饮部员工的聘用和筛选。在招聘时遵循酒店指示,在筛选员工时以能力基础进行选择。 Oversees and assists in the recruitment and selection of all Food and Beverage associates.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. §  监督餐厅所有员工的守时性和仪容仪表,确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。 Oversees the punctuality and appearance of all outlet associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  经过适当的培训、指导和/或教导,通过提高每位员工的技能和能力将其效力发挥到最大。 Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §  指导员工进行年度表现评估,支持他们的职业发展目标。 Conducts annual Performance Development Discussions with associates and to support them in their professional development goals. §  通过持续的反馈和月度会议来帮助部门服务教练不断进步。 Assists in the development of Departmental Service Coach through ongoing feedback and monthly meetings. §  与进修及培训发展部经理和部门服务教练协调下为员工制定计划并落实有效的培训课程。 Plans and implements effective training programmes for associates in coordination with the Learning and Development Department Manager and Departmental Service Coach. §  监督每周工作时间安排的准备和记录,确保可以反映出营业需求和其他重要的业绩指数。 Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. §  鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  支持落实人本品牌,示范并加强凯悦价值观和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  确保所有员工完全理解并严格遵守员工守则。 Ensures that all employees have a complete understanding of and adhere to associates rules and regulations. §  确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §  对于员工敬业度调查做出反馈并落实相应的改善措施。 Feedbacks the results of the Employee Engagement Survey and ensures that the relevant changes are implemented. §  通过参与管理,对所有餐饮服务人员进行紧密督导,使他们的工作表现符合政策、程序及有关法律。 Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws. §  适当地分配职责和责任,以使员工掌握技能并获得资源;在确保保持运营及安全标准的同时,关心并发展员工。 Delegates appropriately duties and responsibilities, to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  灌注并支持公司的培训理念,并与餐饮部行政总监/副总监及进修及培训发展部经理紧密配合发展一支积极的部门培训员队伍。 Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning & development manager and EAM - Food & Beverage and Assistant Director of Food & Beverage to develop a team of multi-skill associates. §  确保所有员工都对酒店产品知识、当前的推广、政策改变保持最新了解,使员工能够遵照执行。 Ensures all Associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and makes them perform accordingly. §  发展并协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of rules and regulations, and that behaviour complies. §  关注员工士气并对工作表现及发展提供反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行年度表现评估,提供诚实并适合的反馈。 Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback. §  以有效的沟通原则和核心价值面对各层员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  完全拥护和了解凯悦以人为本的原则 – 言出必行。 Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk. §  进行定期的部门会议,确保所有会议计划完善,有效且以结果为导向。 Conducting regular departmental meetings ensuring all meetings are well planned, efficient and results oriented. §  积极参与所有要求参加的会议。 Attends and contributes to all meetings as required. §  了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation. §  以礼貌和有效的方式处理客人和员工要求,如果不能及时解决,报告投诉或者问题,同时反馈迅速跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting, complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. §  积极参与员工的福利,安全和发展,提供建设性的,真实的和熟练的反馈。 Take an active involvement in the Welfare, Safety, Development and wellbeing of associates providing advice, counselling and truthful, diplomatic feedback. §  遵照当地法规,熟悉并执行部门相关法律事项。 To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department. §  确保及时提交排班和考勤。 To ensure rosters are posted and timesheets submitted on time. §  保持积极的客人和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  总是实施负责的管理和行为,积极地代表酒店管理团队和凯悦国际。 Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §  确保所有员工按照雇用条件,当地法规和酒店规章制度得到公平和始终如一的对待。 To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. §  参加要求的培训。 To attend training sessions when required. §  准时报到,穿着正确的制服并佩戴正确的名牌。 To report for duty punctually, wearing the correct uniform and name badge at all times. §  确保高标准的个人仪容仪表。 Ensure high standards of personal presentation and grooming. §  始终提供友善,礼貌和专业的服务,并确保顾客满意 To provide a friendly, courteous, professional service and ensure guests satisfaction at all times. §  了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety. §  确保所有员工参加要求的培训。 To ensure that all associates attend the training sessions when required. §  确保所有员工准时报到,穿着正确的制服并佩戴正确的名牌。 To ensure that all associates report for duty punctually, wearing the correct uniform and name badges at all time. §  确保所有员工保持高标准的个人仪表和卫生,依照酒店和部门仪容仪表的标准。 To ensure that all associates maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard. §  确保所有员工始终如一的提供礼貌而专业的服务。 To ensure that all associates provide a friendly, courteous, professional service and ensure guests satisfaction at all times. §  积极地交叉销售其他餐厅的餐饮。 To actively cross-sell other Food & Beverage outlets. §  协助执行季度,半年,年度运营设备盘点。 To assist in carrying out quarterly, Bi-yearly, yearly inventory of operating equipment. §  承担合理的工作职责和第二职责,并根据酒店、工业和公司的需要做相应的调整。 Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
  • 珠海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 包吃包住
    • 人性化管理
    • 领导好
    国际高端酒店/5星级 | 100-499人
    发布于 09:22
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    营运管理 Operational   §  确保前厅部能按照凯悦酒店集团的品牌标准顺利并高效的运行。 Ensures the Front Office operates successfully and efficiently in accordance with Hyatt Hotels Corporation brand standards. §  确保每日的贵宾、特殊客人、长住客的房间在客人到店前的预锁状态,以及欢迎礼品适时适当的配置。 Ensures that all daily VIP rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered. §  确保所有房间能按照客人的到店时间提前封闭并及时通知客房部。 Ensures that all rooms are pre-block according to arrival time and Housekeeping is informed. §  与客房部及工程部保持紧密的联系,以确保房间能得到及时的封闭及维护。 Works closely with Housekeeping and Engineering Departments to ensure that rooms are blocked and maintained in a timely manner. §  确保对客用及其他部门所用客房钥匙的严格管理。 Ensures that the management of guest room keys are strict controlled for guest and other department.. §  确保整个前厅部(包括前台、副理柜、礼宾部等)资金运转能够按照本酒店及酒店财务部所制定的政策及程序实施。 Ensures that all cash floats (Front Desk, Head Host, Concierge etc.) are used appropriately in accordance to Policies & Procedures which set by the Hotel and the personnel with access to cash floats should comply with international Policies & Procedures which established by Finance. §  经常与客房部经理及其相关副理巡视酒店, 以确保酒店各种标准能够得到执行且错误能够得以改正。 Conducts frequent and thorough inspections together with the Housekeeping Manager and relevant Assistant Managers to ensure standard are met and any faults/ repair are addressed. §  与收益部相协调以确保得到正确的市场数据最终使得平均房价最大化。 Liaises with the Revenue Department to ensure the proper market mix to achieve the maximum average room rate. §  确保每日当班副理工作报告能得到清晰及准确的更新,并确保各种事项的及时跟进。 Ensures that the daily Assistant Managers’ report is properly and clearly updated and all traces are properly followed up in a timely basis. §  确保商业管理技能得到充分发挥以获得房间销售的最大化。 Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales. §  在酒店出现超额预定时做出相应决策,确保所有超额预定是由管理层人员进行。 Makes all decisions regarding overbooking the Hotel, ensures all booking are carried out by a member of management. §  确保前厅部以销售的态度运作,使得每个员工都有销售意识,以获得收入的最大化。 Ensures Front Office operates with a sales attitude, and all personnel are aware of sales and opportunities within the Hotel, which will assist with the maximisation of revenue. §  将和预设的业绩指标相关的任何风险和机遇及时告知酒店高层管理人员。 Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures. §  确保前厅部的每一个员工对客房收入目标以及新制定程序有充分的意识,并保持这种行为的有效性及适时性。 Ensures all Front Office personnel are aware of all room sales revenue targets, new procedures and that they are kept informed of performance results and instructions. §  坚持酒店的信用政策以确保每笔预期收入的获得。 Adheres to company credit policies to ensure all revenue expected will be received. §  时时关注竞争对手过去和将来的运作以确保本酒店正确的销售策略能得以实施。 Monitors competitor performance both past and future to ensure correct selling strategies are applied. 对客服务 Guest Service §  建立并维护良好的宾客关系,在对客服务的过程中满足客人的要求并解决客人的投诉。 Establishes rapport with guests to maintain the good customer relationship and handles all guest complaints, requests and enquiries on Front Office services. §  经常检查,以确保员工依照凯悦酒店集团标准对客人提供专业的办理入住及退房的服务。 Personally and frequently verifies that guests check-in/ out are receiving the best possible service in line with Hyatt Hotels Corporation standards. §  确保每一间贵宾、凯悦天地会员的房间在客人到店前经过精心的准备及检查,其中包括清洁度、礼品的配置及房间的工程维修状态。 Ensures that all VIP’s, Word of Hyatt Member rooms are checked prior to the arrival of the guest for 100% readiness. This includes cleanliness, amenities state of repair. §  确保每一个贵宾及长住客在抵店时得到接待,在可能的情况下通知到酒店的总经理、运营总监及相关同事。 Ensures that all VIP / Long Staying guests are met upon arrival by the duty Head Host and where appropriate General Manager/Director of Operations or related colleagues. §  高峰时段在酒店前台及大堂,持续检查对客服务质量标准和清洁标准。 Schedules self to be in the lobby and the Front Desk during peak operation hours, constantly checking on standards of services quality of guest interaction and cleanliness. §  在客人办理入住时亲切问候客人并协助前台员工工作,亲自护送贵宾、凯悦天地会员,以确保客人的要求能得到及时的传达并满足。 Greets and assists at the check in of guests and escorting of VIP, World of Hyatt Members, ensuring that needs are addressed and satisfied. §  确保客人的每件行李能及时地运送到其房间。 Ensures that luggage is swiftly sent to their rooms. §  确保客人的电话及留言服务得到及时的传达。 Ensures a speedy telephone and message service for guests at all times. §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  维持并促进与当地旅行社及旅游机构的良好合作。 Maintains and promotes excellent working relationships with local Travel Agents and Tour Operators. §  确保前厅部对于客人的要求在适当的时间内给与及时的、专业的回馈。 Ensures that the Front Office responds to guests’ correspondences and enquiries appropriately, professionally and within an appropriate time frame. §  对于客人的意见及回馈要有前瞻性的意识,时刻保持良好的公共关系。 Pro-active in seeking guest comments and feedback, maintaining excellent public relations. §  确保客史能按照既定的标准记录。 Ensures that Guest History records are maintained to agree standard at all times. §  经常对房间进行检查以确保令客人满意的清洁度及工程维修状态。 Frequently inspects rooms to ensure satisfactory cleanliness and maintenance. §  保持对新型市场趋势及竞争对手行为的时时关注,以确保客人对部门运行的持续满意度。 Maintains awareness of new market trends and activities of competitors ensuring that the operation remains preferable in the eye of customer. §  长期实施对客认知计划并维护相关的客史数据库。 Implements a consistent Guest Recognition Programmes and maintains a relevant Guest Database. 行政 Administration §  协助制定,维护和更新部门营运手册,部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾,反映出改变。 Assists with the development, maintenance and update of detailed Department Operations Manual that reflects Policies & Procedures, working processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. §  协助准备房务部年度商业计划,确保部门目标充分体现酒店目标并满足员工需要。 Assists with the preparation of the annual Rooms Business Plan ensuring Divisional Objectives fully address the business objectives of the Hotel and needs of associates. §  协助营运总监准备并定期更新房务部预算,确保达到预算目标并且有效的控制成本。 Assists with the preparation and regular update of the Rooms Departmental Budget in close cooperation with the Director of Operations, ensuring targets are met and costs are effectively controlled. §  确保本部门所有相关的表格及报告能够及时地递交到总部。 Ensures that all room related forms and reports are forwarded in time to the Corporate/ Divisional Office. §  确保所有前厅部的报告及相互信件能够及时并准确的完成。 Ensures that all Front Office Department reports and correspondence are completed punctually and accurately. 薪资和生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数(全职员工和临时工)、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), flexible roster, multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦设计标准和凯悦酒店集团房务部营运手册的要求。 Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资,确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. §  确保新技术和新设备的使用,“灵活处理工作”的同时提高生产力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §  通过“灵活处理工作”(适当情况下)和简化工作流程,来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人员管理 People Management §  录用、挑选并发展前厅部员工,引导他们在工作中遵循经营、财务及行政管理的理念,确保员工掌握多项技能并承担多项工作。 Recruits, selects, motivates and develops Front Office associates to work following the operational, financial, administrative philosophies ensuring associates are multi skilled and perform multi tasks. §  通过参与管理,根据酒店制度和程序以及相关适用法律,对所有前厅部员工进行紧密督导。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任,在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学,并和进修及培训发展部经理密切合作培养和发展部门培训员。 Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager in developing a team of active Departmental Trainers. §  确保所有经理,副理和领班在员工的培训及发展中发挥积极的作用。 Ensuring that all Managers, Assistant Managers and Team Leaders take an active role in the training and development of associates. §  对新入职的员工进行培训,并为新入职的员工及老员工定期进行跟进培训。 Conducts training courses for new associates, and regular “refresher” courses for newly hired and existing associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  及时观察并指导所有员工的表现及行为并向其部门经理提供反馈,对于符合标准的要给与表扬,对于有悖于标准的要进行适时的指导并更正。 Observes the overall conduct & appearance of all associates & provide feedback to their Department Heads should performance standards need to be praised, or addressed for corrective action & to take disciplinary action of necessary with regard to misconduct and violation of hotel’s regulations. §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估,提供真实和准确的回馈。 Conducts annual performance development review for respective associates and providing truthful and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  当营运总监缺席时,在行政委员会代表房务部,确保房务部顺利和有效的运营,并在需要时为其他部门提供服务及支持。 In the absence of the Director of Operation, represents Rooms on the Hotel Leadership Committee, ensures the efficient & smooth operation of the Rooms Division, providing services and support to other Divisions as required. §  按要求出席所有会议并献言献策。 Attends and contributes to all Meetings as required. §  指导每天的部门会议,传达当天客人的相关信息;指导定期举行的前厅部会议,确保员工获知相关政策、程序、特殊事件及客人的意见。 To conduct daily departmental briefings focusing on the days guest related matters and regularly Front Office meetings to keep associates informed of policies and procedures, special events and guest comments. §  确保所有员工始终提供礼貌和专业的服务。 Ensures all associates provide courteous and professional service at all times. §  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for prompt follow up. §  了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。 Be knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询和真实、恰当的反馈。 Be actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  确保所有前台员工始终有高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming of all Front Office associates. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive interaction with guest and colleague and keep a good working relationship with them as always. §  始终展现负责的管理和行为,并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §  确保恰当的满足当地政府对于酒店客人的要求。 To ensure proper completion of all local government requirements concerning hotel guests. §  针对所有部门建立高效的沟通协调机制,尤其加强对于收银、信贷、销售、客服、维修、电话及安全的管理及协调。 Establishes an efficient method for the coordination of all departments, with particular emphasis on cashiers, credit, sales, housekeeping, maintenance, telephone and security. §  根据酒店值班经理的排班安排履行其功效及职责。 To assume the functions and responsibilities of Duty Manager in accordance with the Hotel’s Duty Manager’s roster. §  根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
  • 珠海 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 年底双薪
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 09:16
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    【岗位职责】 1、 负责酒吧的日常经营; 2、建立、健全酒吧的各项管理制度和工作规范; 3、为酒吧的运作提出合理化建议; 4、组织完成酒吧各项经营计划; 5、检查运营情况,督导、落实各项规章制度和工作规范,发现问题及时予以解决; 6、督促员工做好会所所有设施设备的日常保养; 7、审核各种物品的申领,并控制成本; 8、实施培训,提高员工自身素质和工作技能;及时处理客诉、了解客人对酒吧的建议,不断改进服务 【岗位要求】 1、同岗位相关工作经验;  2、形象气质良好,了解酒水相关知识; 3、熟悉高端酒吧运营管理和服务标准及工作流程; 4、有较高的处理突发事件的应变能力及对客沟通能力; 5、热爱服务工作,工作踏实、认真,有较强的事业心和责任感。
  • 珠海 | 5年以上 | 大专 | 提供食宿

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    • 技能培训
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    • 离口岸近
    • 离长隆近
    • 制服好看
    • 团队活力满分
    国际高端酒店/5星级 | 100-499人
    发布于 09:50
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    作为销售副总监,您将应以最高标准完成以下任务: 按时完成希尔顿大学相关课程学习,并确保通过测试。 熟悉了解酒店产品知识,以及相关活动。 负责酒店所有产品的宣传与销售工作,包括但不限于客房,餐饮,宴会,等。 完成酒店设定的销售目标及相关任务。 制定销售计划并得到销售总监或商务总监的批准,按照计划 实施对所负责的地区或行业的客户进行维护及开发,通过电话销售,当面拜访等形式了解客户需求并最终达成销售。 高效地制作完成报价,合同并发送给客户并及时跟进。带领客户进行酒店参观。 操作酒店预订系统对房间及宴会场地等进行预定。 及时发送团队工作单,宴会工作单 同时确保相关部门接收到相关信息 与所负责的客户建立良好关系,维持客户资料的更新并及时将客户需求与反馈反映给酒店。 向客户推荐集团内其他连锁酒店。 主动收集市场及行业信息与销售团队其他成员分享,抓住商机并最终转换为生意确认下来。 了解并熟悉竞争对手的所有产品信息,包括主要客户及其产量、酒店客房、餐饮、会务相关促销信息等,并及时反馈信息给商务发展总监/销售部总监。 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 通过定期的会议,确保销售团队与酒店运作团队有效的沟通,并协助宴会销售部或运营部跟进宴会或会议中发生的事件。  处理客人的反馈或投诉。 无论何时,最大化增加销售额,并对团队及宴会收入进行有效的预测。 根据需要在销售经理或销售主任制定团队报价或合同时进行必要的监督和指导。 积极参与市场计划的制定并协作达到预算。 根据销售团队架构来协助销售总监分配对日常工作进行有效分配。 协助销售总监组织定期的会议,确保销售团队与酒店运作团队有效的沟通,并协助宴会销售部或运营部跟进宴会或会议中发生的事件。 ·       无论何时,最大化增加销售额,并对团队及宴会收入进行有效的预测。 ·       协助销售总监完成部门相关部分的预算制定,并积极参与预测及市场计划的制定。 ·       定期给员工进行培训,确保团队熟悉酒店产品及流程,可以高效的发掘客户需求并为之提供专业的定制服务。 ·       定期分析客户产量及客源市场结构,预判市场发展趋势并提前设计产品及渠道以便抓住商机。 协助销售总监招募,选择,培训员工保持团队的活力与稳定。 认真履行所分配的工作和特殊任务。 如有必要,该部门有权更改或补充该职位描述。 组织关系: 直接向这个职位汇报的是: ·       高级销售经理 ·       销售经理/副经理 ·       销售主任 ·       销售协调员 我们寻找什么样的人才? 希尔顿销售副总监始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准: 诚挚待客:       自愿全心全意为宾客提供无与伦比的绝佳体验 正直诚信:       时时刻刻为所应为 领导核心:       力争在业界和所在社区都位居领导地位 团队合作:       所有工作中积极发扬团队合作精神 主人翁精神:  勇于为自己的行动负责并敢于做出决定 即时行动:       以刻不容缓的态度和纪律运营  大学专科 有五年或以上酒店销售及相关经验。 良好的中英文读写能力。 具有良好的沟通技巧,能在强压下胜任工作。 了解本地客户的情况并具有很强的市场分析能力。 拥有一定的客户资源,具有以身作则的能力。 良好组织及展示技巧。
  • 保安员

    3千-5千
    珠海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 美女多
    • 帅哥多
    • 员工生日礼物
    • 年底双薪
    • 包吃包住
    全服务中档酒店/4星级 | 100-499人
    发布于 08:51
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    【岗位职责】 1、疏导过往车辆,保障大堂门前过往车辆行人的安全,使门前畅通无阻。 2、服务周到热情,见宾客主动问好,对乘车宾客要协助迎宾员照料宾客下车。 3、保证酒店和宾客的生命财产安全。 4、保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5、加强巡逻,发现可疑情况,视情况处理或及时向上级报告。 6、一般性纠纷和事故立即按程序处理,并及时请示汇报。 7、一旦酒店发生火灾应立即报警,按火灾处理程序向有关人员进行报告。 8、持消防设施操作员。 【岗位要求】 1、XXX以上学历。或退伍军人。 2、处理事情要迅速,果断、准确。 3、具有较好的协调能力,懂得一定安全保卫知识。
  • 珠海 | 5年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 包吃包住
    • 人性化管理
    • 领导好
    国际高端酒店/5星级 | 100-499人
    发布于 09:22
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    宾客服务 Customer Service   n   始终确保员工传递品牌承诺及提供出色的对客服务。 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. n   确保员工对其他部门的内部客人提供出色的服务。 Ensures that associates also provide excellent service to internal customers in other departments as appropriate. n   以礼貌,高效的方式处理所有客人和内部客人的投诉或询问,并且跟进确保问题圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. n   维持客人与同事间保持良好的工作关系。 Maintains positive guest and colleague interactions with good working relationships. 财务 Financial   n   集中精力提高生产工作水平,在合理的指导原则下,对部门薪资成本进行审慎管理,对应急设备进行适宜有效的部署。 Focus on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. n   确保工作中采取新技术新设备以提高生产工作水平。 Ensure new technology and equipment are embraced, to improve productivity. 营运 Operational n   熟悉酒店各细节布局,定位和功能: To be fully conversant with every detail of the hotel layout and the location and function of:  喷淋系统及烟雾探测器;  Sprinkler system and smoke detectors:  灭火器材和紧急出口;  Firefighting equipment and emergency exit 消防控制室和消防指示仪表板;  Fire control room and fire indicator panels 紧急疏散/公共广播系统; Emergency evacuation / public address systems 酒店外紧急疏散集合区; Emergency assembly area outside hotel 消防/炸弹威胁和安全程序; Fire / bomb threat and security procedures 电梯; Lifts 紧急报警电话号码; Emergency phone numbers 急救设备。 First aid equipment n   为酒店,客人及员工提供财产安全,使其免遭破坏,偷窃及任何犯罪行为。 To safe guard the hotel, guest and associates’ property from vandalism, theft and any kind of crime.       n   帮助并为客人引路。  To be helpful to guests or patrons to the various outlets or functions. n   确保员工按照酒店政策和程序上下班打卡。 To ensure that associates punch in / out and following established policy and procedures of the hotel. n   监测和控制所有员工、访客和承包商通过员工通道进出酒店。 To monitor and to control the movement of all associates, visitors and contractors leaving or entering the hotel through the associate entrance. n   以准确有效的判断处理各项工作。 To handle all tasks with tact, appropriate discretion and efficiency. n   按照公司规定的政策和程序,协助检查员工携带包裹及更衣柜。 To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures. n   严格记录和检查从员工入口及卸货处进出访客所带的物品。 To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through the associate entrance or loading dock. n   确保未经允许的人员不得进入酒店楼层及办公区域。 To ensure that unauthorized personnel do not gain access to the hotel floors and heart of  house areas. n   确保承包商和访客用有效证件换取酒店访问证后,方可从员工通道和卸货口进入酒店。 To ensure that all contractors and visitors to the hotel exchange their identity cards for hotel security passes when entering the hotel premises through associate entrance or loading dock. n   应准确了解酒店外部承包商所做设备安装、工程项目及酒店改造项目的地点、情况。 To be aware of all locations of hotel equipment installation, hotel project or renovation which will be handled by outside contractors. n   确保酒店和工作区的清洁。 To ensure the cleanliness of working areas and hotel premises. n   保持对酒店周边地区的监测和控制。 Keep to control the situation around the hotel by radio telecommunication. n   检查并确保所有监控录像设备正常运行。 To check and to ensure that all CCTV recording is properly operated. n   检查紧急报警电话情况。 To check Operator of emergency phone alarms. n   确保任何时间车道畅通,交通顺畅。 To ensure the forecourt driveway is free of obstruction and the traffic flow are smooth at all times. n   当职期间,确保所有活动和各项功能正常运行。 To ensure to check all current events, activities and functions at the time of the duty. n   在巡逻责任区确保客人安全舒适。 To patrol the areas of responsibility and to ensure the safety and comfort of the guest. n   确保安全通道安全。 To ensure that the exit passageway is secured. n   确保无闲杂人员进入行李房,消防出口,礼宾柜台和宴会厅。 To ensure that no unauthorized person stray into luggage rooms, fire exits, bell counter or function rooms n   确保客人在接待处办理入住和退房手续时行李的安全。 To secure guest’s luggage in Front Office upon guest check-in / out. n   在大厅前疏导交通,引导司机,确保门前车道不被堵塞。 To guide drivers and ensure smooth traffic control in front of main entrance. n   控制酒店周围停车,采取必要行动移开未经允许停放的车辆。 To control parking along the hotel premises and take necessary actions to remove unauthorized vehicles. 人事 Personnel   n   协助监督员工的出勤和工作表现,确保他们的正确着装保持高标准的个性表现和个人卫生符合酒店和部门的仪表标准。 Assist in monitoring the punctuality, appearance and work performance of all Security associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. n   坚持履行以人为本的原则,展示并发扬凯悦的精神和文化底蕴。 Supports to the implementation of the principle of people-oriented, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. n   准备、布置每周工作安排,确保符合工作需要及工作效力。 Prepares and assigns weekly work schedules, to ensure that they accord with needs and effectiveness of the work. n   确保员工完全理解酒店的规章制度并遵照执行。 Ensures that all associates have a complete understanding of and adhere to Hotel’s rules and regulations. n   确保员工遵守酒店,公司和当地的有关消防、安全、保卫的规章制度、法律法规。 Ensures that associates follow all policies and regulations relating to fire, hazard safety, and security of hotel’s, company’s and local rules. 其他 Other Duties n   与竞争方酒店或其他组织保持牢固,专业的关系。 Maintains strong and professional relationships with the relevant representatives from competitor hotels and other organisations. n   熟知关于员工、劳资有关的法律、法规。 Be knowledgeable in statutory legislation in associate and industrial relations. n   在任何时间展现负责任的管理态度和行为,并以积极的形象代表酒店的管理团队和凯悦酒店集团。 Demonstrate responsible management attitude and behaviour at all times and represent the hotel’s management team and Hyatt Hotels Corporation in a positive light. n   保持高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. n   根据酒店,行业和公司的指引,对保安部职能的改变做出反应  Responds to changes in the Security function as dictated by the industry, company and hotel. n   理解并严格遵守员工手册中的规章制度,以及和酒店政策相关的消防、卫生、健康和安全的制度。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene, health and safety. n   参加指定培训及会议。  Attends training sessions and meetings as designated. n   完成指定工作任务,承担责任。
  • 餐厅经理

    8千-1万
    珠海 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    有限服务中档酒店 | 100-499人
    发布于 08:38
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    岗位职责: 1.做好自助餐、宴会预定、团体餐及重要宾客的接待工作。 2.进行员工管理工作,执行洲际假日品牌标准,提升员工服务技巧和工作效率。 3.筹划和进行酒店产品推广活动,为酒店创造收益。 4.做好成本管理工作。 5.熟知菜单、食品配方及其它方面的知识,以向客人推荐各种食品及饮料,促进销售。 6.管理宾客满意度,处理宾客意见或投诉。 7.参与菜单、酒水单的制定及定价。 8.保证餐饮运营符合集团标准和当地卫生和安全法规。 岗位要求: 1.2年以上酒店同等工作经验,精通西餐,熟悉中餐或宴会基本管理。 2.较强的社交能力和组织领导能力。 3.英语水平良好。
  • 各部门实习生

    2.5千-3.5千
    珠海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 员工生日礼物
    • 年底双薪
    • 包吃包住
    • 人性化管理
    全服务中档酒店/4星级 | 50-99人
    发布于 16:09
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    招聘 西餐厅实习生 前台实习生 人力资源部实习生 要求至少实习半年或以上。
  • 瑞吉中厨凉菜

    3.8千-4.3千
    珠海 | 经验不限 | 高中 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 年底双薪
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 09:16
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    【岗位职责】 1、各类冷荤的烹调制作,根据卫生标准严格操作安全生产,保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种冷荤原材料,合理用料,降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作,同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗,及时申购、补充。 5、配合食品检验部抽查菜品及留样品种并进行化验,确保宾客食品的绝对安全。 【岗位要求】 1.为人正直,有责任心。 2.身体健康,能吃苦耐劳。 3.有国际酒店工作经验者优先
  • 珠海 | 5年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 包吃包住
    • 岗位晋升
    • 人性化管理
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 09:20
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    协助确保厨房部的各项活动与酒店的战略保持一致,同时充分落实酒店的指示。 Assists to ensure that culinary activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate. 确保厨房部所有员工时刻提供给客人如酒店承诺的服务。 Ensures that culinary associates deliver the brand promise and provide exceptional guest service at all times. 全面落实酒店餐饮部的各项标准。 Ensures thar all company brand standards have been implemented. 保证各个厨房菜肴的营养价值和卫生。 Establishes and enforces nutrition and sanitation standards for restaurant. 监督食品的准备和烹饪过程,配料的使用量和菜肴的卖相保证烹制完成的菜肴符合标准。Observes food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. 参与计划菜单的编写; 尽量使用多余的原材料防止浪费;估计客人的数量;预测市场情况;了解流行的菜肴并且勤更新菜单。 Plans or participates in planning menus and utilization of food surpluses and leftovers, taking into account probable number of guests, market conditions, popularity of various dishes and frequency of menu. 对菜肴进行创新,对菜谱进行改良。 Devises special dishes and develops innovative recipes. 积极响应客人的合理建议,并尽快改善。  Responds to the results of the consumer audit and ensures that the relevant changes are implemented. 多在厨房里协调员工和客人/员工和其他部门同事的关系, 同时协助部门总监培训下属员工。 Spends time in culinary areas observing associate-guest/associate-internal customer interaction, working through heads of department to coach associates as necessary. 通过以身作则的管理方法,确保每个员工的工作都符合酒店的政策和标准。 Through hands-on management, supervises closely all outlet chefs in the performance of their duties in accordance with policies and procedures and applicable laws. 通过适当的培训,增强我们员工的技能,提高厨房的工作效率。 Develops the skills and effectiveness of all culinary associates through the appropriate training, coaching, and/or mentoring.
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