岗位职责： 1.负责咖啡厅( 明档）中式热菜成品的烹制，根据食品的不同风味严格进行多样化烹制，保证菜肴的质量。 Responsible for cooking hot dishes of All Day Dining Restaurant, strictly diversified cooking according to different flavors of food, to ensure the quality of dishes. 2.协助厨师长控制每日申请单和厨房内部转货单。 Assist the Chef to control daily requisition and internal transfer. 3.按照员工的知识和技能标准分配和指派任务。 Assign and assign tasks according to employee knowledge and skill standards. 4.负责热菜部分食品原材料的采购下单与库存管理工作。 Responsible for hot food raw material purchase order and inventory management. 5.负责厨房热菜部分设备与用具的维护、清洁与保养工作； Responsible for the maintenance, cleaning and maintenance of the hot dish equipment and utensils in the kitchen; 岗位要求： 1.受过餐饮专业培训，精通一种菜系的制作工艺。受过烹饪专业训练，并具有业务创新能力。 Have received professional training in catering, and be proficient in the production process of one kind of cuisine. Have been trained in cooking, and have the ability of business innovation. 2.具有较高的职业道德水准、吃苦耐劳，能与同事和平共处，具有较强的敬业精神。 With high professional ethics, hard-working, able to coexist peacefully with colleagues, with a strong professional dedication.

协助餐厅经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务 To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 协助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保餐厅的前、后区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

1. 管理客房服务员的工作来确保所有客房和走廊达到最高标准的清洁度和整洁度的维护，达到客人的满意度。并且监督住客房的打扫，已退房按照下一位客人抵达时间完成清扫。 Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest. 2. 检查住客房和未使用房并采取改进措施来满足诺金酒店的清洁，维护和物品的标准。同时检查客房部设备在使用时得到了适当的维护。Inspect occupied and non-occupied guest rooms and take corrective measures in order to meet NUO standards in terms of cleanliness, maintenance and supplies. Also check that housekeeping equipments are given proper care and maintenance whilst being used. 3. 执行在职训练，负责各自楼层服务员的外貌和行为标准。激励员工实现卓越的绩效。每年参加员工绩效的评价。 Carry out on the job training and be responsible for grooming and conduct standards of the room attendants on their assigned floors. Motivate staff to bring about excellent performance.  Participate in the evaluation of staff performance once year. 4. 保持更新各部门家具的运转和清洁表记录。 Keep updated records of furniture movement and cleaning schedules of their section. 5. 在下班前，报告并交接需要特别关注的客人，异常状况及需要跟进的事情以保证服务的一致性和客人的满意度。 At the end of shift, do a handover reporting special attention guests, room status discrepancy, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. 6. 核实工作间所应配备有所有客房需要的物品并熟练的控制节省支出。 Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses. 7. 核实工作间所应配备有所有客房需要的物品并熟练的控制节省支出。 Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses.  

1.        Has full awareness, manages and supervises all tasks of his/her staff. 熟知所有管辖范围内的工作并确保对下属员工进行管理及监督。 2.        Reports directly to and communicates with the Director of Rooms or Front Office Manager on all pertinent matters affecting guest service and hotel operations. 将所有影响对客服务及酒店运营的相关信息，直接汇报至房务部总监或前厅部经理，确保沟通。 3.        Provides functional assistance and direction to all departments. 为所有部门提供有效的协助及指导。 4.        To appraise the appearance and efficiency of all Front Office personnel and report finding to Front Office Manager. 评估前厅员工的工作表现和效率，并及时将发现的情况反应给前厅部经理。 5.        Check rooms with DND status & follow up with a documented report. 检察长时间做“免打扰”的房间，及时跟进并保留书面记录。 6.        Conduct room discrepancy checking twice a day & follow up with a documented report. 每日检查“差异房”房态，跟进并保留书面记录。 7.        Cooperates, coordinates and communicates with other hotel departments as required. 确保和饭店所有部门的联络，合作和沟通。 8.        Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. 对酒店中出现的问题及时反应，以确保客人得到及时的关注和认知。 9.        Responds to guest needs and resolves related problems. 回馈客人的需求并解决相关的问题。 10.    Supervises and directs Hotel personnel. 监督及指导酒店的员工。 11.    Supports and assists Front Office personnel and all departments at peak periods. 在繁忙时，支持并协助前厅部及所有部门的人员。 12.    Ensures VIPs and Club Floor guests receive special attention. Welcome & farewell as many FIT guests as possible in the lobby. 确保贵宾及丽亭俱乐部客人得到特别的关注。尽可能多地在大堂迎接和送别客人。 13.    Inspects front of house and back of house regularly for cleanliness. 检查前台及工作区域的卫生，确保整洁。 14.    Assists Guest Service Representatives in greeting, rooming, and sending off VIP. 协助前厅为贵宾分配房间，迎接及送别贵宾。 15.    Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 监督酒店行为标准的执行，包括制服，卫生及员工的仪容仪表。 16.    Provides input for Front Office meetings, host front desk shift merging meeting. 为前厅部会议准备相关内容, 组织前台交接班会。 17.    Promotes inter-hotel sales and in-house facilities. 宣传及推广酒店内部的设施及服务。 18.    Checks billing instructions, monitors guest credit & assists GSA with high balanced accounts. 检查帐单,监控客人信贷并协助前台处理高额消费帐目。 19.    Analyses and approves room/rate change, paid-outs, cash advance, discounts and rebates within authority. 分析及批准值班经理权限内的房间、房价变化，现金付款，预借现金，折扣和减帐。 20.    Analyses the rate variance report to ensure room revenue control. 通过分析房价差异表，确保房费收益管理。 21.    Takes action with the Property Management Systems (PMS) in emergency situation. 紧急情况下，通过酒店管理系统采取必要的行动。 22.    Fully conversant with all hotel emergency procedures. 熟知酒店所有应急预案程序。 23.    Ensures front line staff attempt to maximize sales at all times. 确保一线员工最大程度地推广酒店销售。 24.    Is fully aware of the Credit Policy. 熟知财务政策。 25.    Is fully aware of LHG standards. 熟知朗廷集团标准。 26.    Ensures full awareness of fire & safety procedures. 熟知防火及安全的所有步骤及标准。 27.    Performs related duties and special projects assigned. 能够完成所有职务相关工作及特殊指派工作。 28.    Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference. 观察，收集并记录客人的喜好或建议，并交给上级为饭店保存，以便日后参考 29.    Familiarize self with theCordis Brand standard, Vision, Mission and Value. 熟悉康得思酒店的品牌标准，愿景，使命和价值观。 30.    Familiarize Brilliant By Langham program. 熟知朗廷卓逸会计划。

PRINCIPAL RESPONSIBILITIES 主要职责 1.        Has full awareness, manages and supervises all tasks of his/her staff. 熟知所有管辖范围内的工作并确保对下属员工进行管理及监督。 2.        Reports directly to and communicates with the Director of Rooms or Front Office Manager on all pertinent matters affecting guest service and hotel operations. 将所有影响对客服务及酒店运营的相关信息，直接汇报至房务部总监或前厅部经理，确保沟通。 3.        Provides functional assistance and direction to all departments. 为所有部门提供有效的协助及指导。 4.        To appraise the appearance and efficiency of all Front Office personnel and report finding to Front Office Manager. 评估前厅员工的工作表现和效率，并及时将发现的情况反应给前厅部经理。 5.        Check rooms with DND status & follow up with a documented report. 检察长时间做“免打扰”的房间，及时跟进并保留书面记录。 6.        Conduct room discrepancy checking twice a day & follow up with a documented report. 每日检查“差异房”房态，跟进并保留书面记录。 7.        Cooperates, coordinates and communicates with other hotel departments as required. 确保和饭店所有部门的联络，合作和沟通。 8.        Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. 对酒店中出现的问题及时反应，以确保客人得到及时的关注和认知。 9.        Responds to guest needs and resolves related problems. 回馈客人的需求并解决相关的问题。 10.    Supervises and directs Hotel personnel. 监督及指导酒店的员工。 11.    Supports and assists Front Office personnel and all departments at peak periods. 在繁忙时，支持并协助前厅部及所有部门的人员。 12.    Ensures VIPs and Club Floor guests receive special attention. Welcome & farewell as many FIT guests as possible in the lobby. 确保贵宾及丽亭俱乐部客人得到特别的关注。尽可能多地在大堂迎接和送别客人。 13.    Inspects front of house and back of house regularly for cleanliness. 检查前台及工作区域的卫生，确保整洁。 14.    Assists Guest Service Representatives in greeting, rooming, and sending off VIP. 协助前厅为贵宾分配房间，迎接及送别贵宾。 15.    Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 监督酒店行为标准的执行，包括制服，卫生及员工的仪容仪表。 16.    Provides input for Front Office meetings, host front desk shift merging meeting. 为前厅部会议准备相关内容, 组织前台交接班会。 17.    Promotes inter-hotel sales and in-house facilities. 宣传及推广酒店内部的设施及服务。 18.    Checks billing instructions, monitors guest credit & assists GSA with high balanced accounts. 检查帐单,监控客人信贷并协助前台处理高额消费帐目。 19.    Analyses and approves room/rate change, paid-outs, cash advance, discounts and rebates within authority. 分析及批准值班经理权限内的房间、房价变化，现金付款，预借现金，折扣和减帐。 20.    Analyses the rate variance report to ensure room revenue control. 通过分析房价差异表，确保房费收益管理。 21.    Takes action with the Property Management Systems (PMS) in emergency situation. 紧急情况下，通过酒店管理系统采取必要的行动。 22.    Fully conversant with all hotel emergency procedures. 熟知酒店所有应急预案程序。 23.    Ensures front line staff attempt to maximize sales at all times. 确保一线员工最大程度地推广酒店销售。 24.    Is fully aware of the Credit Policy. 熟知财务政策。 25.    Is fully aware of LHG standards. 熟知朗廷集团标准。 26.    Ensures full awareness of fire & safety procedures. 熟知防火及安全的所有步骤及标准。 27.    Performs related duties and special projects assigned. 能够完成所有职务相关工作及特殊指派工作。 28.    Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference. 观察，收集并记录客人的喜好或建议，并交给上级为饭店保存，以便日后参考 29.    Familiarize self with theCordis Brand standard, Vision, Mission and Value. 熟悉康得思酒店的品牌标准，愿景，使命和价值观。朗廷卓逸会会员体系。 30.    Familiarize BRILLIANT By LANGHAM program. 熟知朗廷卓逸会计划。

Marketing 市场营销 1.         Carefully plans Sales Calls into defined objectives. 细心处理销售电话达到既定目标 2.         Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. 协助开展广泛的竞争者调查，保持对酒店产品的良好认知 3.         Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. 通过电话销售、对客合同和书面交流，保证酒店的广泛认知度 4.         Professionally conducts routine telemarketing activities to identify new accounts 开展专业的日常电话销售活动、吸引新客户. 5.         To develop and maintain the best possible relationship with clients and their representatives to ensure future business and repeat business. 加强和发展客户的关系，拿到未来的生意。 6.         To increase occupancy, average rate and profits of the hotel. 提高入住率、平均房价和酒店利润。 7.         Perform others duties assigned by the management. 履行管理层安排的其他工作职责。 Operational 营运 1.         Maintains a detailed knowledge of hotel facilities, features and services. 保持对酒店设施、特色和服务的详细认知 2.         Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to Director of Sales. 系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会对销售总监进行报告 3.         Follows up sales leads to identify prospect 跟进销售，确认新的销售机会 4.         Achieves the monthly and annual personal target and the segment target room night production and room revenue. 达到月度、年度个人目标和本分区的房间天数产出与销售额 5.Be proactive in developing new airline partnerships and maintaining existing ones. 积极主动开发新的航司合作，维护现有合作

PRINCIPAL RESPONSIBILITIES 主要职责 1.         Planning sales activities : to concentrate in “selling” i.e. Making sales calls to introduce hotels facilities, packages etc. 规划销售活动，集中精力于销售，例如电话销售，介绍酒店设施和套餐等 2.         To assist DOSM/DOS in achieving monthly and year-end budget 协助销售及市场推广总监、销售总监达成月度及年终预算 3.         To assist DOSM/DOS in maximizing profits by securing business 协助销售及市场推广总监、销售总监确保业务，达到利润最大化 4.         Follow up leads assigned by DOSM/DOS 跟进销售及市场推广总监、销售总监分配的商业线索 5.         To maintain good relationship with existing accounts 与现有的客户保持良好的合作关系 6.         Develop new markets/source of business 开拓新的市场和新业务资源 7.         Conduct entertainment and site inspection to accounts decision makers and booking handlers 为客户决策者或者预定安排人安排宴请和酒店参观事宜 8.         Sales visit for potential accounts 商务拜访潜在客户 9.         Negotiate contracts with companies in his/her designated areas 与指定区域内的公司协商合同事宜 10.     Conduct Sales visit to major companies in his/her designated area according to the guidelines 根据指示，对指定区域内的主要客户进行商务拜访 11.     Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM in launching these promotions. 提出有关产品和市场推广产品的新建议,例如客房套餐，特别优惠， 并协助销售及市场推广总监开展相关优惠活动 12.     To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM 参加由销售及市场推广总监分派的本地商务会议和展览会、出差（国内和海外的） 13.     Take up special assignments instructed by DOSM, DOS 完成由销售总监，销售及市场推广总监指示的特别任务

Marketing 市场营销 1.         Carefully plans Sales Calls into defined objectives. 细心处理销售电话达到既定目标 2.         Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. 协助开展广泛的竞争者调查，保持对酒店产品的良好认知 3.         Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. 通过电话销售、对客合同和书面交流，保证酒店的广泛认知度 4.         Professionally conducts routine telemarketing activities to identify new accounts 开展专业的日常电话销售活动、吸引新客户. 5.         To develop and maintain the best possible relationship with clients and their representatives to ensure future business and repeat business. 加强和发展客户的关系，拿到未来的生意。 6.         To increase occupancy, average rate and profits of the hotel. 提高入住率、平均房价和酒店利润。 7.         Perform others duties assigned by the management. 履行管理层安排的其他工作职责。 Operational 营运 1.         Maintains a detailed knowledge of hotel facilities, features and services. 保持对酒店设施、特色和服务的详细认知 2.         Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to Director of Sales. 系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会对销售总监进行报告 3.         Follows up sales leads to identify prospect 跟进销售，确认新的销售机会 4.         Achieves the monthly and annual personal target and the segment target room night production and room revenue. 达到月度、年度个人目标和本分区的房间天数产出与销售额 5.Be proactive in developing new airline partnerships and maintaining existing ones. 积极主动开发新的航司合作，维护现有合作

PRINCIPAL RESPONSIBILITIES 主要职责 1.         Coordinate and manage work and daily operation within department. 协调和管理日常部门工作。 2.         Assisting director of sales to plans and develops marketing strategies and promotion plans for MICE & Leisure segment. 协助销售总监一起针对会展及旅游市场发展市场策略和促销计划。 3.         Assist and supervises execution of sales and marketing plan. 协助执行市场销售计划。 4.         Manages & Assist in Strategic department planning and development. 管理和协助部门的计划和发展战略。 5.         Conduct market research. 进行市场调查。 6.         To assist DOS to analyze opportunities, select realistic objectives, develop, implement and control effective strategic and sales plans. 协助销售总监分析市场机会，指定符合实际的目标，开发，执行，管理行之有效的策略和销售方案。 7.         Together DOS assessing selling opportunities within the Sales and banquet capacity. Work with and assist with other portfolios i.e. F&B through marketing channels, Public Relations campaigns to the corporate, on F&B promotions or other similar promotions from other portfolios/departments. 和总监与其他部门通力合作，在酒店住房，会议的可利用的最大范围内预计销售机会。例如: 通过市场渠道对餐饮的销售预计，公关活动对商务市场的评估，以及其他各种资源，部门对类似餐饮等其他活动的评估。 8.         Report on the effectiveness of sales from marketing program to DOS. 汇报市场推广计划的销售成效。 9.         Assists in setting up systems to monitor achievement of departmental goals and objective. 协助部门建立系统化的积效监督管理，并制定部门目标。 10.     To assist DOS in establishing sales targets and highlight any variances with actual sales figures and recommend what action should be taken to remedy significant variances. 协助销售总监制定销售任务并提出合理有效的销售行动来完成预算。 11.     Develop and implement disciplined a prescribed routing of patterns in covering territory and accounts to achieve high penetration of the market share. 发展和执行销售区域政策来达到最大的市场份额。 12.     Together with DOS to determine allocation of selling time to accounts, products and types of customers. In short to effectively implement he Time Management Concept. 和销售总监共同协助销售人员对不同类型的客户分配时间。总之，有效实施和灌输销售团队时间管理概念。 13.     To assist the DOS in ensuring that the quality of sales service meets the expectations of our guests and that it represents best value in the segments in which we compete. 协助DOS确保销售服务质量，满足客人的期望，并体现在竞争环境中的最佳值。 14.     Represents the hotel and participates in domestic and international sales activities. 代表酒店和参与国内和国际的销售活动。 15.     To develop and maintain the best possible relationship with clients and their representatives to ensure future business and repeat business. 加强和发展客户的关系，拿到未来的生意。 16.     Identifies and handles sales leads effectively and efficiently. 有效和即时支出并处理销售生意。 17.     To increase occupancy, average rate and profits of the hotel through assist DOS is planning, guidance, and training of hotel sales personnel. 协助DOS规划、指导和培训销售人员，以提高入住率、平均房价和酒店利润。 18.     To assist the DOS to manage people to bring them to their full potential through training, counseling, guidance and discipline and maintain a work environment which fosters loyalty, pride and a sense of belonging. 协助DOS管理员工，通过培训、咨询、指导和纪律激励销售发挥最大潜能，并维持工作环境充满忠诚、骄傲和归属感。 19      Perform others duties assigned by the management. 履行管理层按安排的其他工作职责。

PRINCIPAL RESPONSIBILITIES 主要职责 1.              To work closely with Director of Catering to explore new markets and packages. 与宴会销售总监紧密工作，开拓新的市场和提供更多服务套餐。 2.              To develop market and business plan and strategies with Director of Catering according to market trend. 开拓发展销售市场和商业计划，配合宴会销售总监根据市场发展趋势制定销售策略。 3.              To seek for new business opportunities. 寻找新的商机。 4.              To create sales leads. 创建销售线索。 Sales Related Activities 与销售有关的活动 1.              To participate in all hotel hosting functions. 出席所有酒店主办的宴会活动。 2.              To become the Proactive Sales force in Catering team. 成为宴会销售团队中积极销售的力量。 3.              To conduct at least 15 quality calls per week or a daily average of 3. 一周保证进行15个有质量的商务电话销售，或者每天平均做 3 个。 4.              To conduct site inspection for clients. 陪同客户进行现场的视察。 5.              To participate Sales Blitz. 积极参与销售闪电计划。 6.              To achieve individual Sales Blitz quota. 努力实现个人的销售闪电计划配额。 7.              To up-sell the hotel products so as to maximize revenue and profit. 对于酒店产品的进行提升销售，以实现收入及利润的最大化。 8.              To explore new market product. 探索新产品适应新市场。 9.              To build up data base for catering department. 为宴会销售部门建立数据库。 10.          To schedule lunch/dinner/cocktail entertainment with guest. 为客户安排午餐、晚餐、鸡尾酒会等娱乐活动。 11.          To attend Trade Shows. 参加商务展会。 12.          To participate related social gathering events for exposure. 参与相关媒体曝光的社交聚会。 13.          To encourage cluster sales for sister hotels. 鼓励姐妹酒店的集群销售。

To assist Director of Catering in the following aspects: 在以下方面协助宴会销售总监: 1.         Ensuring overall smooth event management of MICE groups. 确保管理会展团队总体能够顺畅进行 2.         Be the expert for MICE event logistics in the Catering team. 在宴会销售团队中是展会活动的后勤专家 3.         Supervise all Catering sales in handling meeting enquiries. 监督所有宴会销售对于会议查询的处理 4.         Create a recognized 5 star catering service standard for the benefits of the overall hotel corporate image. 创建一个被认知的五星酒店宴会销售服务标准，有益于酒店整体形象提升 Business Plan & Event Management 业务计划及活动的管理 1.         To work closely with Sales team – MICE, Travel Trade market for more meeting, conference, incentive and exhibition business. 与销售团队紧密合作 – 展会，旅游贸易市场，获取更多会议，会务，奖励旅游和展会 业务 2.         To be a business partner with Director of Sales – MICE and MICE coordinator in the Buddy system so as to follow up their confirmed business. 成为销售总监的商务合作伙伴 – 展会，展会助理及相关好友系统，以便跟进他们已经确定的相关业务 3.         To meets with event organizers for event logistics discussion. 会见会议组织者进行活动的后勤讨论 4.         To review scheduled events and trouble shoot potential problems / conflicts. 回顾活动安排日程，对于潜在问题和冲突进行预估及解决 5.         To provide “One Non Stop” service to all MICE business including greeting customers, negotiating and up-selling services and products, event orders and change log preparation, and other necessary follow up. 对所有会展业务提供“不停顿”服务， 包括招呼顾客，商讨和提升销售各种产品及服 务，对于活动订单和细节变更进行预先的准备及其他必要的后续跟进 6.         Preparation of Corporate Action Plan/Resume and Welcome Letter. 预先准备企业行动方案、简历、欢迎信 7.         Reparation of all necessary documents for smooth running of events. 预先准备各种必要的文件以确保活动顺利进行 8.         To greet organizers prior to function starts. 在宴会开始前向组织者打招呼 9.         To check function rooms set up to avoid errors and mistakes. 检查宴会房间的布置以避免任何错误 10.     To get feedback and comments from organizers as after sales service. 在销售服务之后，获取宴会组织者的反馈和评论 11.     To monitor all themed breaks and theme parties so as to give ideas and suggestions for improvement. 监督所有主题的茶歇和派对以便给予改进的建议和意见

1.         To work closely with Director of Sales, MICE team and Travel Trade team for more meeting, conference, incentive and exhibition business. 与销售总监，会展团队和商旅贸易团队更紧密的合作，获取更多会议，会务，奖励旅游与和展会业务。 2.         To be a business partner with Director of Sales in the Buddy system so as to follow up their confirmed business. 在销售总监好友系统中成为他们的商务合作伙伴，以便跟进他们已经确定的相关业务。 3.         To meets with VIP. 与 VIP 客户会面。 4.         To review scheduled events and trouble shoot potential problems / conflicts. 回顾活动安排日程，对于潜在问题和冲突进行预估及解决。 5.         To check function rooms set up to avoid mistakes and for improvement. 检查宴会厅的布置以避免错误和更好的改进。 6.         To get feedback and comments from guests and associates. 从客户和关联机构得到回馈和评估。 7.         To monitor all themed breaks and theme parties so as to give ideas and suggestions for improvement. 监督所有主题的茶歇和派对以便给予改进的建议和意见。 8.         To organize special events for hotel image exposure. 为酒店形象的推广组织特别的活动。 9.         To complete Annual Sales & Marketing Plan. 完成每年的销售和市场推广计划。 10.     To attend annual Budget Presentation to elaborate business plan for the next year. 参加每年的预算展示并阐述下一年的业务计划。 11.     To prepare yearly sales revenue budget and related catering marketing expenses. 准备每年的销售收入预算和相关的宴会销售市场推广费用。 12.     To assign fair sales quota to each Catering Sales. 向每一个宴会销售布置适宜的销售配额。 岗位要求 Education 教育学历 Higher Diploma or equivalent professional hotel training is preferred. 高校或同等学历的专业酒店培训为宜。   Experience 经验 1.         At least 8 years relevant catering/event management experience, preferably in 5 star hotels with extensive catering facilities and capacities. 2.         至少有 8 年以上相关宴会、活动管理的经验，特别对于 5 星级酒店各种宴会设施及可能性有足够的了解为宜。 3.         At least 4-5 years as the Head of the catering department. 至少 4-5 年作为宴会销售部门领导的经验。 4.         Concrete catering sales experience. 具有极其专业的宴会销售经验。   Job Skill / Knowledge 工作技能 / 知识 1.         Well versed with computer and strong knowledge in handling event logistics. 精通电脑操作，并具有很强的处理会议物流的经验知识。 2.         Knowledge of Delphi is an advantage. 具备 Delphi 知识为佳。 3.         Solid menu and catering related knowledge. 具备完善的菜单和宴会销售相关知识。     Computer Knowledge 电脑知识 Knowledge of MS office software. MS 办公软件知识。   Language Proficiency 语言能力 1.         Proficiency in English and Putonghua is a must. 必须熟练掌握英语与普通话。 2.         Excellent communication skills in both written & spoken English. 口语与书面英语都具备优秀的沟通技巧。

PRINCIPAL RESPONSIBILITIES 主要职责   1. Supervises the overall activities of Front Office, Housekeeping, Laundry, and Health Club & Spa operations. 监管前厅部、客房部、洗衣房及健身/水疗中心的总体运营。 2. Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition. 监督部门人员，以确保能够为客人提供能够得到快捷、热情的服务，以及识别客人。 3. Ensures staff, particularly guest contact personnel, are familiar with known repeat guests and other VIPs and provide special attention and recognition. 确保员工，尤其是一线员工要熟悉常住客人和其它VIP,并为他们提供特殊关照以及识别。 4. Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments notably. 协调房务部所有部门的沟通，以及直接与相关部门沟通。 5. Consults with Department Heads and General Manager on an ongoing basis to improve business conduct. 与部门总监以及总经理协商以增加生意额。 6. Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained. 承担维护物品完好的责任，以确保设施设备干净和处于良好的使用状态。 7. Schedules and regularly conducts routine inspections of areas under control. 定期对所管理区域进行检查。

1.        To directly supervise and co-ordinate the effective training and personalised supervision of the Front Office staffs 直接参与制定及执行有效的培训计划 2.        To appraise the appearance and efficiency of all SMART Centre staff and report finding to the SMART Centre Manager 给员工予与评估并回报给服务中心经理 3.        To ensure that effective recruitment and disciplinary actions of SMART Centre staff are carried out in accordance with the hotels’ guidelines. 确保有效的人员招募，参照员工手册对服务中心人员进行纪律约束 4.        To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling. 确保员工熟悉酒店设施和特别促销和增销. 5.        To attend F/O meeting and training as required. 参加必要的培训和会议. 6.        Has full awareness, manages and supervises all tasks of his/her staff. 管理及监督员工的日常工作。 7.        Directs, supervises and coordinates the activities in the Service Center. 指导监督及协调部门内部的事宜。 8.        Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services. 不断完善及执行接转客人的电话，传真，提供设备的租赁和其他通过电话联络进行的服务。 9.        Develops and implements procedures to ensure smooth internal telecommunication as per standards. 确保内部电话联系的畅通，不断完善及执行工作程序并符合酒店标准。 10.    Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. 调查关于电话服务、接线员、技术人员的客人投诉，并采取相关改进措施。 11.    Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions. 不断完善工作计划以达到目标，视实际完成情况采取相应的改进措施。 12.    Establishes and maintains effective employee relations. 建立及保持员工之间良好高效的合作关系。 13.    Organizes and conducts regular meeting for all Service Center staff to facilitate communication and a smooth operation. 组织和召开部门会议，以促进内部的沟通及良好运营。 14.    Manages and monitors the operation of all equipment, software, and hardware and ensure all units are working and installed properly. 管理监督部门内部的仪器设备、软件、硬件的运行状况，确保所有设备正确安装且运转正常。 15.    Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed. 确保所有通讯设备均有维保合同，并应进行预防性的维修保养。 16.    Maintains up to date list of all telecommunication equipment. 确保随时更新的电讯设备的明细单。 17.    Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report. 监督交换机操作台，语音留言系统，电话计费系统的工作状况并保留完整的相应记录。 18.    Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel IT Manager. 调查并向供应商报告系统出现的问题，及与酒店电脑房协调问题的解决。 19.    Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to hotel standards. 在计费系统中保持通话的记录，并按照酒店标准保持房间状态的记录。 20.    Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses. 保存完好的用户手册、交换机系统报、电话明细表、租赁设备协议、维保协议及相关许可证。 21.    Prepares and controls departmental budget. 计划并监控部门预算。     22.    Performs related duties and special projects as assigned. 能够完成所有相关及指派工作。 23.    Conducts shift briefings to ensure hotel activities and operational requirements are known. 负责召开交接班会议，确保每一位员工熟知酒店的活动及运营要求。 24.    Prepares efficient work schedule for departmental staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration. 为员工准备高效的工作计划。根据酒店出租率以及有无大型团队入住的情况，安排员工节假日的休息。 25.    Ensures full awareness of Cordis standards. 熟知康得思酒店的标准。 26.    Has full knowledge of fire, safety & security procedure. 熟知防火及安全的所有步骤及标准。 27.    Observes, obtains and notes down any useful guest preferences or comments received and passes them to supervisor to be kept by the hotel for future reference. 观察，收集并记录客人的喜好或建议，并交给上级为饭店保存，以便日后参考。 28.    Update hotel contact list promptly 随时更新酒店联络信息

岗位职责 To work closely with Director of Catering to explore new markets and packages 与宴会销售总监紧密工作，开拓新的市场和提供更多服务套餐 To develop market and business plan and strategies with Director of Catering according to market trend开拓发展销售市场和商业计划，配合宴会销售总监根据市场发展趋势制定销售策略Carry out any other duties as and when required by the Director of Catering.根据宴会销售总监的要求实施其他职责 To revert complaint and comments from guests to management将来自客户的投诉和评价提交给管理层To maximize space utilization of all function space for profit将酒店所有宴会空间合理利用以便最大限度的提高利润空间To support departmental trainer for new colleagues协助部门的培训员对新员工进行培训 To set up individual development goals建立个人的发展目标Perform others duties assigned by the management. 履行管理层按安排的其他工作职责

PRINCIPAL RESPONSIBILITIES 主要职责 1.        Has full awareness, manages and supervises all tasks of his/her staff. 熟知所有管辖范围内的工作并确保对下属员工进行管理及监督。 2.        Reports directly to and communicates with the Director of Rooms or Front Office Manager on all pertinent matters affecting guest service and hotel operations. 将所有影响对客服务及酒店运营的相关信息，直接汇报至房务部总监或前厅部经理，确保沟通。 3.        Provides functional assistance and direction to all departments. 为所有部门提供有效的协助及指导。 4.        To appraise the appearance and efficiency of all Front Office personnel and report finding to Front Office Manager. 评估前厅员工的工作表现和效率，并及时将发现的情况反应给前厅部经理。 5.        Check rooms with DND status & follow up with a documented report. 检察长时间做“免打扰”的房间，及时跟进并保留书面记录。 6.        Conduct room discrepancy checking twice a day & follow up with a documented report. 每日检查“差异房”房态，跟进并保留书面记录。 7.        Cooperates, coordinates and communicates with other hotel departments as required. 确保和饭店所有部门的联络，合作和沟通。 8.        Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. 对酒店中出现的问题及时反应，以确保客人得到及时的关注和认知。 9.        Responds to guest needs and resolves related problems. 回馈客人的需求并解决相关的问题。 10.    Supervises and directs Hotel personnel. 监督及指导酒店的员工。 11.    Supports and assists Front Office personnel and all departments at peak periods. 在繁忙时，支持并协助前厅部及所有部门的人员。 12.    Ensures VIPs and Club Floor guests receive special attention. Welcome & farewell as many FIT guests as possible in the lobby. 确保贵宾及丽亭俱乐部客人得到特别的关注。尽可能多地在大堂迎接和送别客人。 13.    Inspects front of house and back of house regularly for cleanliness. 检查前台及工作区域的卫生，确保整洁。 14.    Assists Guest Service Representatives in greeting, rooming, and sending off VIP. 协助前厅为贵宾分配房间，迎接及送别贵宾。 15.    Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 监督酒店行为标准的执行，包括制服，卫生及员工的仪容仪表。 16.    Provides input for Front Office meetings, host front desk shift merging meeting. 为前厅部会议准备相关内容, 组织前台交接班会。 17.    Promotes inter-hotel sales and in-house facilities. 宣传及推广酒店内部的设施及服务。 18.    Checks billing instructions, monitors guest credit & assists GSA with high balanced accounts. 检查帐单,监控客人信贷并协助前台处理高额消费帐目。 19.    Analyses and approves room/rate change, paid-outs, cash advance, discounts and rebates within authority. 分析及批准值班经理权限内的房间、房价变化，现金付款，预借现金，折扣和减帐。 20.    Analyses the rate variance report to ensure room revenue control. 通过分析房价差异表，确保房费收益管理。 21.    Takes action with the Property Management Systems (PMS) in emergency situation. 紧急情况下，通过酒店管理系统采取必要的行动。 22.    Fully conversant with all hotel emergency procedures. 熟知酒店所有应急预案程序。 23.    Ensures front line staff attempt to maximize sales at all times. 确保一线员工最大程度地推广酒店销售。 24.    Is fully aware of the Credit Policy. 熟知财务政策。 25.    Is fully aware of LHG standards. 熟知朗廷集团标准。 26.    Ensures full awareness of fire & safety procedures. 熟知防火及安全的所有步骤及标准。 27.    Performs related duties and special projects assigned. 能够完成所有职务相关工作及特殊指派工作。 28.    Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference. 观察，收集并记录客人的喜好或建议，并交给上级为饭店保存，以便日后参考 29.    Familiarize self with theCordis Brand standard, Vision, Mission and Value. 熟悉康得思酒店的品牌标准，愿景，使命和价值观。朗廷卓逸会会员体系。 30.    Familiarize BRILLIANT By LANGHAM program. 熟知朗廷卓逸会计划。

PRINCIPAL RESPONSIBILITIES 主要职责   1.Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel. 负责餐厅日常的营运，保证餐厅营运顺畅，使酒店的运营处在一个收益的框架上。 2.Actively support the Quality Improvement Process. 积极改进服务质量。 3.Assist in working toward positive financial results. 积极协助上级，完成良好的收益。 4.Assist in ensuring that scheduling functions are performed accurately and on a timely basis. 协助确保每个时间段的工作准确地完成。 5.Assist in maintaining a highly motivated and well-trained staff. 协助上级培训一个高度热情和训练有素的同事。   OPERATIONS运营 1.Open and close shift in accordance with the manager checklist. 遵照上级的安排表来开始和结束一天的营运。 2.Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求他/她们的反馈意见。 3.Train, maintain and enforce all Cordis service standards in the outlet. 在餐厅中，培训、维持和执行所有康得思酒店的服务标准。  4.Enforce the Cordis standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Bar Guide. 执行康得思酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。 5. Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 6.Control beverage cost and quality. 控制好酒水的成本和质量。 7.Maintain a safe & sanitary work environment for all colleague & guests. 为所有的同事和客人，建立一个安全及卫生的工作环境。 8.Gather and implement all proper tools for running shifts (i.e. schedules, rotation plans, reservations, and checks). 为餐厅营运提供尽可能的帮助（例如，工作时间表，工作安排，预定） 9.Ensure that only a quality product is served. 确保所提供的食品和饮料有质量保证。 10.Ensure all side work is done on a daily basis. 确保完成每天的工作。 11.Maintain proper colleague uniform standards. 保持同事按标准穿着制服。 12.Manage an effective repair and maintenance program through the use of work orders, inspections, etc. 通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。 13.Understand & teach empowerment principles to ensure guest satisfaction. 理解和指导授权原则，以确保客人的满意度。 14.Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制，来确保工作安排的合理性。 15.Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel. 综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。    

  PRINCIPAL RESPONSIBILITIES 主要职责   1.In charge of all activities on guest floors. 负责管理客房楼层所有的工作。 2.Provide daily on the job training to RAs to ensure smooth operations. 为客房服务员提供日常工作中的培训和指导以确保工作运转顺畅。 3.Handling of guest enquiries/requests/complaints. 处理客人询问、要求和投诉。 4.Protect and maintain hotel properties in good order. 保持维护酒店的清洁工具及设备设施于良好工作状态。 5.Coordinate with other department to ensure smooth operations. 与其他部门保持良好的沟通确保工作运转顺畅。 6.Open and close the shift and ensure effective shift hand over. 上下班确保有效地移交工作。 7.Distribution and collection of keys. 分发和收取钥匙。 8.Ensure guest valet is processed and delivered in a timely manner. 确保客人的洗衣被及时地处理和递送。 9.Manage all special requests made by guests. Handle Lost & Found and lost property for the hotel. 处理客人的特殊需求。处理客人遗留物品和酒店财产遗失问题。 10.Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction. 代表客人和其他部门联络，确保他们的要求都被执行以期得到客人的满意。 11.Co-ordinate special projects ( decorated rooms, vermin control, window and carpet cleaning, room inventories). 调整专项计划的实施（房间的布置、虫害的控制、窗户及地毯的清洁、房间物品盘点。 12.Conducts shift briefings to ensure hotel activities and operational requirements are known. 召集班组会议以确保酒店的活动和运作的要求众所周知。 13.Ensure you have complete knowledge of room types, layouts and facilities. 确保已熟知房间类型、布局和设施相关知识。 14.Manage storage areas of floor pantry, maintain adequate stock levels, complete stock takes as required. 管理楼层服务间的库房区域，维持足够的库存水平，完成必需的库存量的领取。 15.Assists operation monthly inventory.  协助每月盘点。 16.Obey temporary arrangement or transfer by superior and department head, implement other responsibilities assigned by superior. 服从部门领导工作上的临时安排及调动，履行上级分派的其它工作和职责。 17.Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self-checking Room Attendants and spot checks of Room Attendants who are self-checking when it applies. 承担每日VIP宾客房间检查，常住客人的房间以及非自查服务员所做房间的检查，以及自查服务员所做的房间的抽查。 18.Ensure that all colleagues comply with the grooming and uniform Standards 确保所有同事按照仪容仪表和工作制服的相关标准工作。 19.Ensure compliance with legislated health and safety requirements within the workplace. 在工作区域内遵守相关健康和安全的工作须知。 20.Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement. 遵守所有酒店规章制度，确保所有的工作都与品牌的标准和质量保证为标准线。 21.Actively promote a work environment, which cares for guests and colleagues alike. 关心宾客和关爱同事从而营造积极地工作环境。 22.Floor Supervisor should be observant about any guest preference that they notice during the room check process, and offer assistance accordingly when appropriate, thoughtful handwritten note is encouraged to be left in the room to remind guest of the gesture offered, things that guest might be interested in, or tips that may enhance guest stay experience. 主管需在检查过程中注意观察客人的喜好和习惯，并在合适的情况下提供协助，主管可将体贴的手写卡片留在客房内以提供给客人有帮助的小贴士和提醒，并提升其入住体验。 23.Perform others duties assigned by the management. 履行管理层按安排的其他工作职责。

PRINCIPAL RESPONSIBILITIES 主要职责 1.Planning sales activities : to concentrate in “selling” i.e. Making sales calls to introduce hotels facilities, packages etc. 规划销售活动，集中精力于销售，例如电话销售，介绍酒店设施和套餐等 2.To assist DOSM/ADOS in achieving monthly and year-end budget 协助销售及市场推广总监、销售总监达成月度及年终预算 3.To assist DOSM/ADOS in maximizing profits by securing business 协助销售及市场推广总监、销售总监确保业务，达到利润最大化 4.Follow up leads assigned by DOSM/ADOS 跟进销售及市场推广总监、销售总监分配的商业线索 5.To maintain good relationship with existing accounts 与现有的客户保持良好的合作关系 6.Develop new markets/source of business 开拓新的市场和新业务资源 7.Conduct entertainment and site inspection to accounts decision makers and booking handlers 为客户决策者或者预定安排人安排宴请和酒店参观事宜 8.Sales visit for potential accounts 商务拜访潜在客户 9.Negotiate contracts with companies in his/her designated areas 与指定区域内的公司协商合同事宜 10.Conduct Sales visit to major companies in his/her designated area according to the guidelines 根据指示，对指定区域内的主要客户进行商务拜访 11.Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM in launching these promotions. 提出有关产品和市场推广产品的新建议,例如客房套餐，特别优惠， 并协助销售及市场推广总监开展相关优惠活动 12.To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM 参加由销售及市场推广总监分派的本地商务会议和展览会、出差（国内和海外的） 13.Take up special assignments instructed by DOSM, DOS 完成由销售总监，销售及市场推广总监指示的特别任务

PRINCIPAL RESPONSIBILITIES 主要职责 1.Coordinate and manage work and daily operation within department. 协调和管理日常部门工作。 2.Assisting director of sales to plans and develops marketing strategies and promotion plans for MICE & Leisure segment. 协助销售总监一起针对会展及旅游市场发展市场策略和促销计划。 3.Assist and supervises execution of sales and marketing plan. 协助执行市场销售计划。 4.Manages & Assist in Strategic department planning and development. 管理和协助部门的计划和发展战略。 5.Conduct market research. 进行市场调查。 6.To assist DOS to analyze opportunities, select realistic objectives, develop, implement and control effective strategic and sales plans. 协助销售总监分析市场机会，指定符合实际的目标，开发，执行，管理行之有效的策略和销售方案。 7.Together DOS assessing selling opportunities within the Sales and banquet capacity. Work with and assist with other portfolios i.e. F&B through marketing channels, Public Relations campaigns to the corporate, on F&B promotions or other similar promotions from other portfolios/departments. 和总监与其他部门通力合作，在酒店住房，会议的可利用的最大范围内预计销售机会。例如: 通过市场渠道对餐饮的销售预计，公关活动对商务市场的评估，以及其他各种资源，部门对类似餐饮等其他活动的评估。  8.Report on the effectiveness of sales from marketing program to DOS. 汇报市场推广计划的销售成效。 9.Assists in setting up systems to monitor achievement of departmental goals and objective. 协助部门建立系统化的积效监督管理，并制定部门目标。 10.To assist DOS in establishing sales targets and highlight any variances with actual sales figures and recommend what action should be taken to remedy significant variances. 协助销售总监制定销售任务并提出合理有效的销售行动来完成预算。 11.Develop and implement disciplined a prescribed routing of patterns in covering territory and accounts to achieve high penetration of the market share. 发展和执行销售区域政策来达到最大的市场份额。 12.Together with DOS to determine allocation of selling time to accounts, products and types of customers. In short to effectively implement he Time Management Concept. 和销售总监共同协助销售人员对不同类型的客户分配时间。总之，有效实施和灌输销售团队时间管理概念。 13.To assist the DOS in ensuring that the quality of sales service meets the expectations of our guests and that it represents best value in the segments in which we compete. 协助DOS确保销售服务质量，满足客人的期望，并体现在竞争环境中的最佳值。 14.Represents the hotel and participates in domestic and international sales activities. 代表酒店和参与国内和国际的销售活动。 15.To develop and maintain the best possible relationship with clients and their representatives to ensure future business and repeat business. 加强和发展客户的关系，拿到未来的生意。 16.Identifies and handles sales leads effectively and efficiently. 有效和即时支出并处理销售生意。 17.To increase occupancy, average rate and profits of the hotel through assist DOS is planning, guidance, and training of hotel sales personnel. 协助DOS规划、指导和培训销售人员，以提高入住率、平均房价和酒店利润。 18.To assist the DOS to manage people to bring them to their full potential through training, counseling, guidance and discipline and maintain a work environment which fosters loyalty, pride and a sense of belonging. 协助DOS管理员工，通过培训、咨询、指导和纪律激励销售发挥最大潜能，并维持工作环境充满忠诚、骄傲和归属感。 19. Perform others duties assigned by the management. 履行管理层按安排的其他工作职责。

1.         Planning sales activities : to concentrate in “selling” i.e. Making sales calls to introduce hotels facilities, packages etc. 规划销售活动，集中精力于销售，例如电话销售，介绍酒店设施和套餐等 2.         To assist DOSM/ADOS in achieving monthly and year-end budget 协助销售及市场推广总监、销售总监达成月度及年终预算 3.         To assist DOSM/ADOS in maximizing profits by securing business 协助销售及市场推广总监、销售总监确保业务，达到利润最大化 4.         Follow up leads assigned by DOSM/ADOS 跟进销售及市场推广总监、销售总监分配的商业线索 5.         To maintain good relationship with existing accounts 与现有的客户保持良好的合作关系 6.         Develop new markets/source of business 开拓新的市场和新业务资源 7.         Conduct entertainment and site inspection to accounts decision makers and booking handlers 为客户决策者或者预定安排人安排宴请和酒店参观事宜 8.         Sales visit for potential accounts 商务拜访潜在客户 9.         Negotiate contracts with companies in his/her designated areas 与指定区域内的公司协商合同事宜 10.     Conduct Sales visit to major companies in his/her designated area according to the guidelines 根据指示，对指定区域内的主要客户进行商务拜访 11.     Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM in launching these promotions. 提出有关产品和市场推广产品的新建议,例如客房套餐，特别优惠， 并协助销售及市场推广总监开展相关优惠活动 12.     To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM 参加由销售及市场推广总监分派的本地商务会议和展览会、出差（国内和海外的） 13.     Take up special assignments instructed by DOSM, DOS 完成由销售总监，销售及市场推广总监指示的特别任务

PRINCIPAL RESPONSIBILITIES 主要职责 1.Assist and support the with kitchen operations as necessary. 协助和支持厨房的必要操作。 2.Promote effective and open communication throughout the kitchen team both upstream and down. 促进整个厨房团队上下级的有效和开放的沟通。 3.Ensure and promote effective intradepartmental communication and a spirit of co-operation. 确保并促进有效的部门内部沟通和合作精神。 4.Follow the direction of our Hygiene Officer and the HACCP principals in the Cordis Beijing Capital Airport food safety plan to ensure industry best practice and the highest level of hygiene and food safety in compliance with all local and national (Health Department) regulations. 在康得思酒店食品安全计划中遵循卫生检查员和HACCP的原则，确保所有都按照地方和国家规则的情况下实现行业内最佳实践及最高水平的食品安全和卫生。 5.Ensure all kitchen colleagues are aware of, trained in and follow the food safety standards and procedures outlined in the Cordis Beijing Capital Airport food safety program. 确保厨房所有的员工受到关注和培训，并遵循北京首都机场东海康得思酒店食品安全程序中得食品安全标准和概述的步骤。 6.Ensure all food handling procedures follow the HACCP principals set out in the Cordis Beijing Capital Airport food safety program. 确保所有的食品处理流程遵循HACCP原则并在北京首都机场东海康得思酒店食品安全程序。 7.Ensure all HACCP related documentation, checks and tests are properly recorded, filed and kept up to date at all times. 确保所有的HACCP相关文件检查测试得到正确的记录和存档，并保持随时更新。 8.Follow standard recipes, costing, procedures, systems and standards to ensure the highest level of food quality, safety and guest satisfaction are consistently achieved. 遵循标准食谱，成本，操作步骤，系统和标准去确保食物质量、安全和使宾客的满意度的最高标准能够持续实现。 9.Ensure all staff are aware of and trained on standard recipes, procedures, systems and standards to ensure the highest level of food quality, safety and guest satisfaction are consistently achieved. 确保所有的员工能有标准食谱、工作步骤、系统和标准的意识并接受培训，去确保食品的最高质量、安全和使宾客的需求得到满足能够持续实现。 10.Monitor food quality to ensure standard recipes, procedures, systems and standards are being followed and are achieving highest level of food quality, safety and guest satisfaction. 监控食品质量以确保标准菜谱、步骤、系统和标准遵循并能够实现最高水平的食品质量,安全性和客人满意度。 11.Encourage a culture of support and co-operation through participating in team building exercises and recognition programs. 通过参与团队建设练习和了解工作程序来形成一个支持与合作的文化。 12.Develop and implement trainings to help the development and growth of individuals and depth of knowledge in our kitchen team. 制定和实施培训去帮助员工的个人成长和知识的扩展。 REQUIREMENTS职位要求 Education 教育学历 Culinary Education preferred 烹饪教育毕业的优先 Experience 工作经历 Previous experience in a similar roll in an international brand five star hotel is preferred 有五星级酒店工作经历的是首选 Job Skills & Knowledge 技能知识 Full understanding of the principals of HACCP 全面了解HACCP的原则 Proficiency in Western cooking techniques 熟练的西餐烹饪技能 Ability to conduct trainings. 有培训员工的能力。 Good understanding of cost control 能够很好的理解成本控制 Excellent time management and goal setting skills 优秀的时间管理和目标设定的技能 Good people management and leadership skills 有良好的人力管理能力和领导力。 Computer Skills 电脑技能 Knowledge of MS office software 能够使用日常的办公室软件。 Language Proficiency 语言能力 Mandarin Chinese – fluent 普通话–流利 English – Good working level 英语–良好的工作水平

岗位职责 1.督导会计部、成本控制部的业务操作。 2.起草各种管理制度，落实各有关制度。 3.协助财务总监编写年度财务预算。 4.负责酒店的财产管理。 5.检查各种财务报告的及时、正确性，向财务总监呈报会计报表。 6.检查各项税金的上缴，加强与财政部门的业务联系，协调外部关系，取得有关信息。 7.配合各级外部审计查账工作，审核检查所有对外编报的数据及财务报表，确保无误方可报出。 岗位要求 1.财务管理、会计、金融相关专业、大学及以上学历，中级以上会计师职称。 2.具有3年以上酒店财务管理经验，5年以上酒店财务岗位工作经验，熟悉酒店财务管理模式及酒管系统。 3.具有丰富的酒店财务管理、营运分析、成本控制的经验和技巧。 4.熟练运用会计电算化，熟练使用ERP财务软件。 5.工作细致、严谨，具有较强的工作热情和责任感。 6.良好口头表达能力，优秀的沟通、分析能力，对酒店忠诚度高。 7·必须具有较好的工作稳定经历  薪酬待遇：年薪制13-16万元   福利待遇： 为了鼓励员工踏实工作，凡在酒店工作期间员工均可根据企业相关福利规定享受如下福利： 1.一经录用，即签订劳动合同，每周休息两天； 2.酒店提供工作服； 3.外地员工免费住宿（独立床位、宿舍区有wifi、房间有安装有线电视、宿舍区有小超市）和工作餐； 4.按规定缴纳社会保险和住房公积金。 5.根据企业情况、个人工作表现给予奖励； 6.酒店不定期的组织专业性培训、优秀员工外出培训及员工拓展活动； 7.享受每月150元的店龄奖励； 8.享受酒店医药费报销政策； 9.凡符合酒店条件按照规定可享受供暖费报销； 10.凡符合酒店条件按照规定可享受独生子女费及子女医药费报销 11.享受交通补助及通讯补助。

本岗位工作经验1年以上，身体健康，工作认真，不计较个人得失！     福利待遇： 为了鼓励员工踏实工作，凡在酒店工作期间员工均可根据企业相关福利规定享受如下福利： 1.一经录用，即签订劳动合同； 2.酒店提供工作服； 3.外地员工免费住宿（独立床位、宿舍区有wifi、房间有安装有线电视、宿舍区有小超市）和工作餐； 4.按规定缴纳社会保险和住房公积金及补充医疗保险。 5.根据企业情况、个人工作表现给予奖励； 6.酒店不定期的组织专业性培训、优秀员工外出培训及员工拓展活动； 7.按级别享受每月100元-140元的店龄奖励； 8.享受酒店医药费报销政策； 9.凡符合酒店条件按照规定可享受供暖费报销； 10.凡符合酒店条件按照规定可享受独生子女费及子女医药费报销 11.享受工会互助保险     薪酬待遇：固定工资+绩效奖励+店龄奖励+提成奖励（月收入4500-7000元）