To achieve
departmental goals, in terms of Guest Satisfaction, financial targets, training
and high employee morale.
实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。
·
Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures
·
协助按照饭店的标准程序制定服务标准及规则
·
Ensure all the staff to carry out the task
according to the S&P
·
确保员工按照标准与程序完成任务
·
Complies
with the hotel specific, The incumbent
will initiate systems and procedures to meet and if possible exceed guest’s
expectations
·
遵守饭店的规章制度，推广相关系统的程序知识以尽可能的超越客人期望
·
the management of outlet service
·
管理宴会厅服务
·
Assist with the management of cash handling
procedures and banking procedures
·
协助管理现金的兑付和每日的结帐工作
·
Oversee the preparation of daily banking and cash
flow reports
·
监督每日财务报告
·
Instruct staff in credit policies and facilities
·
指导员工了解信用政策和设备
·
Instruct staff in cash security procedures
·
指导员工了解现金安全兑换程序
·
Manage the maintenance of equipment
·
负责设备的维护
·
Monitor standards of guest facilities and services
·
监督客用设施和对客服务的标准
·
Control stock and monitor stock security procedures
·
控制存货并监督存货安全程序
·
Take part in menu and wine list creation
·
参与菜单和酒单的创造
Assist in Strategic
Planning and Development
协助制定和开发战略计划
·
Take part in the preparation and planning and
department/unit/outlet goals and objectives
·
参与准备和制定部门/单元/服务点的目标
·
Access sales and marketing data
·
参与准备战略计划和经营计划
·
Participate in the preparation of strategic plans
and operation plans.
·
掌握市场营销数据
·
Determining
a purchasing plan, according to the financial budget of the outlet
·
根据经营情况，制定每年和每月预算。
·
Determining optimum
staffing, product, stock and equipment
levels, in relation to business needs, keeping in mind the various seasonal
periods of business
·
根据生意需求及淡、旺季情况决定运作设备
Assist with the Planning and
implementation of Sales & Marketing
Strategies for outlet.
协助市场营销战略的计划和实施
·
Assist with the preparation of sales and marketing
plans
·
协助准备市场营销计划
·
Assist with the development of new products and
services
·
协助发展新产品和服务
·
Assist with the development of marketing strategies
·
协助发展营销战略
·
Assist with the evaluation of sales and marketing
activities
·
协助评价市场营销活动
·
Take into account external economic issues when
planning and making decisions
·
在制定计划和决策时考虑外部经济因素
·
Anticipate economic business level fluctuations
·
预测经济波动水平
·
Monitor information and trends in the industry
·
解释经济数据
·
Interpret economic data
·
在经营中考虑政治和社会影响
·
Monitor the implementation of quality management
systems
·
监督质量管理系统的实施
·
Consider political and social
influences on business
·
在做计划和决策时考虑旅游事件
·
Analyze tourism data
·
分析旅游数据
·
Liaise with relevant parties
·
与相关团体保持联系
·
Identify major environmental
quality management systems
·
确认质量管理系统的大环境
·
Control
and check daily operation of all POS. systems
·
每天检查收银机工作系统
·
Ensure
that all Cash floats and all systems are as per the P&P of the accounting
department
·
保证所有现金收入和收银系统按照标准和程序操作
·
Ensure
that all Checks are posted accurately to the appropriate codes and departments
·
确保所有帐单输入、打印正确
·
All cancelled dockets are to be summarized on the
void and cancelled summary and signed
·
确保取消帐单、点菜单必须由宴会厅经理签字和注明原因
·
Account for all dockets used list out all docket
control form and all unused docket
·
检查使用和没使用的点菜单和帐单
·
Conduct readings/report on the Micros machine at
the start and end of the shift.
·
指导怎样读和作收银系统开启、关机报告
·
Assist in the preparation and monitoring the accounts of the unit/ outlet
·
协助准备和监督单元/小组的账务
·
Assist in the preparation and management of the unit/ outlet budgets
·
协助准备和管理单元/小组的预算
·
Monitor,
analyze and report variations from the budget
·
控制、分析和报告预算的变动
·
Assist with the preparation of performance reports for the unit/ outlet
·
协助准备单元/小组表现报告
·
Assist
with
the ratio analysis
·
协助进行和解释比率分析
·
Assist with analysis of the trend data
·
协助分析趋势性数据
·
Contribute
to
pricing decisions
·
为制定价格决策作贡献
·
Analyze
sales mix
分析销售结构
Manage Work Operations
操作管理
·
Training,
development and rostering of staff.
·
培训、发展和管理员工
·
Determining
and
implementing on going training
needs for associates at different
levels.
·
根据员工实际情况实行因材施教的培训
Industrial relations
公共关系
·
Coordinate
work operations within the department/ unit/ outlet
·
在部门/单元/服务点内进行协调
·
Develop
performance standards for operations in the department/ unit/ outlet
·
建立部门/单元/服务点的实际工作水平
·
Assess
work operations and prepare plans to implement change when required
·
评估工作表现，并在必要时制定调整计划
·
Coordinate
between other departments/ units
·
与其它部门/单元间运转协调
·
Monitor
productivity of the unit
·
监督单元工作效率
Supervise Staff
管理员工
·
Prevent
and resolve grievances
·
避免和调解报怨
·
Counsel
staff and prevent work related problems
·
与员工沟通避免与工作相关的矛盾
·
Resolve
disputes
·
解决争端
·
Discipline
staff
·
约束员工遵守纪律
·
Determine
and plan for future staffing needs
·
明确和制定本部门各岗位所需人员的编制计划
·
Assist in Recruiting staff
·
招聘员工
·
Prepare
staff rosters
·
准备员工花名册
·
Facilitate
multi-skill ensuring maximum flexibility of staff
rotation to busy areas all exercised
·
鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性
·
Maintain
up-to-date staff records
·
维护现有员工记录
·
协助计划和实施入店教育
·
Implement
staff performance appraisals
·
进行员工表现评估
·
Carry out exit interviews
·
实施员工离职面谈
·
Provide ongoing advice and
support to staff under supervision
·
给予所管辖的员工以不断的建议和支持
·
Supervise staff performance
·
指导员工表现
·
Implement appropriate
management practices that provide staff motivation and communication
·
实施合适的管理方式给予员工动力和沟通
·
Good command of food product and menu knowledge.
·
熟悉餐饮资识和餐厅菜单
·
Outlet manager and Executive chef, in menu planning
·
宴会厅经理和行政总厨共同磋商制定菜单
·
Good knowledge &
understanding of Food Service
Standard & Procedure.
·
了解并熟知所有食品准备的标准和程序
·
To examine goods for quality
and quantity
·
控制食品出产的标准
Menu Knowledge
菜单、酒水知识
·
Good command of beverage knowledge
·
熟悉酒水知识
·
Implement beverage service skills
·
酒水服务知识
·
Responsible for guest and staff satisfaction in the outlet
·
加强、提高服务水准以超出规定的服务要求
·
Continually improving and enhancing service standards, and updating
the Standards and Procedures as and when required.
·
承担起客人满意的责任。
·
Manage the delivery of high
quality service to guests
·
负责向客人传送高水平服务
·
Manage the development and
implementation of guest service strategies
·
负责对客服务战略的发展和实施
Job Knowledge / Skill:
专业知识技能：
·
In conjunction with the Safety/
Security Manager manage the development and implementation of safety/ security
policies and procedures for the department/ unit/ outlet
·
与安全保卫经理配合为部门/单元/服务点建立并实施安全保卫政策和程序
·
In conjunction with appropriate
personnel manage the development and implementation of cleaning/ maintenance
programs for the department/ unit/ outlet
·
与合适的人员一起为部门/单元/服务点建立和实施清洁/养护程序
·
Be aware of duty of care, and
adhere to occupational health and safety legislation, policies and procedures
·
强调保养职责，遵守工作区健康和安全法规、政策和程序
·
Initiate action to correct a
hazardous situation and notify supervisors/ managers of potential danger
·
采取行动排除危险，向上级或经理报告危险隐患
·
Adhere to the hotel’s security
and emergency policies and procedures
·
坚持酒店安全制度、紧急情况处理规定和程序
·
Be familiar with property
safety, current first aid fire emergency procedures
·
熟悉对财产安全、紧急救护和火警等处理程序
·
Log security incidents and
accidents in accordance with hotel requirements
·
依照酒店要求记录安全日志和事故记录
·
Adhere to hotel cleaning and
maintenance programs
·
坚持酒店的清洁和养护
·
Ensure a high level of cleaning
is maintained in your work area
·
保持维护所在工作区域的高度整洁
·
a Attend and conduct departmental,
and Interdepartmental meetings
·
准时出席各种会议
·
Conduct daily pre meal meeting with Dinning Room associates to keep them
informed of updates, new directions, policies and procedures and daily menu
items
·
组织召开餐前会议，传达信息
·
Interact with department and
hotel staff in a professional and positive manner to foster good rapport,
promote team spirit and ensure effective two-way communication
·
以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流
·
Deal effectively with guests
and workplace colleagues from a variety of cultures
·
与具不同文化背景的客人和同事有效沟通
·
Work effectively in a team
·
在团队内有效工作
·
Prepare and maintain files,
reports, letters, memorandums and other relevant business documentation
·
准备和维护文档、报告、信函、备忘录和其它相关业务资料
·
Ensure a daily logbook for the
outlet is maintained with information as to covers, revenues, special events,
quest praise and complaints and other notes happenings. The
logbook is left every night for Director of F & B’s
information & signature
·
确保在宴会厅的每日工作日志中记录下餐具情况，收入和利润，特殊事件，客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束前需交给餐饮总监过目和签字
·
Ensure all reporting and
servicing deadlines are met on a timely basis
·
保证所有报告和服务都按时完成
