岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、本科及以上文化程度；3年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、红酒、雪茄的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

【职责描述】  1、代表总部全面负责处理所在酒店的总体事务，以身作则、与酒店全体员工共同努力及时完成酒店所确定的各项目标；  2、 维护品牌形象、监督酒店范围内的品牌使用情况，积极对外推广品牌理念；  3、 制定酒店的管理目标和经营方针，根据品牌标准制定各种规章制度和服务操作规程，规定各级管理人员和员工的职责，并监督贯彻执行。制定酒店营收政策，详细阅读和分析每月报表，检查营业进度与计划的完成情况，并采取对策，保证酒店业务顺利开展；  4、 建立和健全酒店的组织管理架构，追求扁平化管理、合理高效；  5、 加强酒店文化建设，传递惠庭精神，努力为员工提供快乐、健康、良好的工作环境；  6、 健全酒店的财务制度。阅读分析各种财务报表，检查分析每月营业情况，做好成本控制和财务预算工作，检查收支情况、应收账款和应付账款等；  7、 根据品牌规定规划和开展每日、每周、每月日常工作； 8、 坚持以人为本的服务管理理念；培养人才，指导各部门的工作，提高整个酒店的服务质量和员工素质； 9、 加强酒店设备、设施的维修保养工作和酒店的安全管理工作； 10、 选聘、任免酒店员工，根据品牌规定和标准健全酒店机构设置、员工编制。负责酒店人员的录用、考核、奖惩、晋升等； 11、 与社会各界人士保持良好的公共关系，树立良好的酒店形象，并代表酒店接待重要贵宾； 12、 以身作则，积极参与酒店主要轮岗工作； 13、 关心员工，使酒店有高度凝聚力，并要求员工以高度热情和责任感去完成本职工作。   【任职要求】  1、具有敏锐的市场感知及客户开发能力，熟悉酒店整体运营，有过酒店筹备工作经验者为佳； 2、兼具较强的独立工作能力和团队精神，善于协调内部及外部关系；  3、较强的学习能力、执行力、沟通协调能力和领导决策能力； 4、接受全国派遣（入职起2年内接受公司派遣，期满可选择到期望城市）。

岗位职责 1.了解酒店收益的组成，并以此去评估本地客户和集团的生意，便于为未来价格设置和磋商提供数据； 2.留意竞争对手所有收入部门的定价，了解本地市场的动态和需要的产生，并推荐适当有关酒店定价和市场组合策略的行动给收入室工作团队； 3.通过对历史数据和当前预订的分析，监控并确定市场需求并作出重大生意决策； 4.管理所有预订渠道。 岗位要求 1.3年以上同岗位工作经验； 2.英语口语及书面表达能力良好； 3.具有同行酒店销售信息收集及分析能力。

【岗位职责】 1、带领下属会计员遵守财经纪律，执行财务制度，严格执行《会计法》。 2、负责月末会计核算处理，确保账账相符、账证相符、账表相符。 3、负责统计报表的编制和报送工作，按规定时间及时报送。 4、审核各类记账凭证和编制会计凭证。 5、审查和清理账户，账簿摘要内容要求完整和精炼。 6、协助信贷会计组织资金回收；协助成本会计和资产会计定期进行财产、物资和材料的盘点工作。 7、审核每日现金、银行存款日报表，并在签章后，报送财务总监。 【岗位要求】 1、本科以上学历，财务会计专业毕业。 2、具有中级会计师以上职称，熟悉酒店帐务税务流程。 3、熟悉办公软件及财务软件，熟悉银行、锐务、工商的工作流程。 4、能独立核算企业的账务工作，懂得相关法律法规。 5、工作细致、严谨，具有较强的工作热情和责任感。 6、为人诚实可靠，品质正直，有吃苦耐劳的精神。 7、能接受短期出差。

岗位职责 1.协助员工入离职、调动手续办理。 2.管理员工餐厅并计算餐费 3.做好日常工作及管理好酒店后台区域环境卫生工作。 4.办理酒店员工的暂住证、体检证。 5.管理员工宿舍 6.完成人力资源经理交代的任务 岗位要求 1.掌握文员工作、文书档案管理、接待礼仪等知识。 2.具有较好的中英文字组织能力和语言表达能力，能起草各类文件。 3.熟练掌握办公自动化技能。工作责任心强，有耐心。 4.有协调能力和一定的抗压能力

SCOPE 岗位概述   Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. 主管前台接待，礼宾部，话务部，商务中心， 保证各接待部门工作水平达到 凯宾斯基酒店服务标准和流程。   Main responsibilities 主要职责 Involvement in budget preparations and responsible for profit & loss. 参与酒店预算的准备并对酒店的盈利和亏损负责。 Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. 利用控制房间数量配比，批量封锁，客房套餐，增销，滞纳金和双倍入住率等方式以实现平均可出租客房收入最大化。 Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. 制备年度预算和人员配置指南，将预算控制在前厅部预算标准范围内。 Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 通过掌握控制执勤制度以保证人工成本的最高效率。 Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 将人工成本合理控制在预算内，最大限度的提高生产力。 Conduct interviews with potential candidates. 对本部门的应聘员工进行面试。 Manage all operational tasks including their delegation and follow-up. 有效管理所有运营安排，包括对工作任务的分配和跟进。 Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. 批准所有前厅分部门的培训计划和后续跟进情况，以确保培训活动的有效性。 Manage all operational tasks as well as their respective delegation and follow-up. 管理所有运营工作，包括任务分配及其后续跟进情况。 Carry out disciplinary actions in line with company procedures. 按照公司规章制度执行纪律处分。 Re-evaluate work flows to improve and optimize organization. 重新评估工作流程，改善优化工作组织架构。 Implement and evaluate procedures and policies. 实施并监察工作进度流程与政策。 Ensure clear communication within departments. 保持本部门良好的交流环境。 Verify that all information requested by the local police authorities are adhered to and prepared accurately. 准备出符合当地警察局所需要的资料文件。 Organize regular departmental meetings. 定期组织部门会议。 Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 对酒店产品，当地酒店内外最新贵宾和宴会资料有详细的理解。 Conduct daily walk through to ensure quality standards. 监察部门日常工作，确保达到品质标准。 Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. 在客人眼前保持高显眼度，能够完美的接待并处理客人意见和建议。 Set short term and long term measurable objectives to continually improve service levels. 制定短期和长期衡量的目标，不断提高服务水平。 Responsible for maintaining 85% scoring for KEA inspections. 保证在KEA检查中获得85%分以上的成绩。 Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. 迎接并护送贵宾至房间，在贵宾离店时告别。 Manager on Duty weekdays and weekends. 在工作日或周末需要时值班。 Rooms Division responsibility in their absence. 在房务部其他负责人缺席时负责相关事宜。 Pre-Opening tasks and responsibilities where applicable. 适度参与相关工作前期准备工作。

SCOPE 范围 This position is responsible for managing all local computer technology and services in the fotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, ofice automation and email systems, departmental systems for front ofice, back office, sales & catering, personnel, spa, and other network based sofiware supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies. The role will be responsible for management of the IT and potentially AV staff in the hotel. Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements. Supervises, supports and trains staft and team members at IT Dept. The Director ofIT role is only for larger hotels in MEA and China Regions. 这个职位是负责管理酒店所有本地计算机技术和服务，但不限于:网络，硬件，操作系统，防病毒，互联网接入及所有相关系统，办公自动化和电子邮件系统，前厅系统，后台财务系统，销售和餐饮系统，人事系统，水疗中心系统，以及其他支持上述系统的其他网络;网络安全与合规性:那些不属于工程部负责，如综合布线，门禁系统，语音和客房技术的责任。该角色将负责酒店 IT 管理和潜在 AV 工作人员。维护所有硬件产品和软件许可证的清单,并审查维护协议。监督、支持和培训IT部门的员工和团队成员。IT总监的角色只对 MEA和中国地区较大的酒店。 OVERALL OBJECTIVES  总体目标 The job of Director of I'T is executed satisfactorily when: IT 总监的工作职责 All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive. 所有酒店的I系统平稳运行和T功能被积极主动地使用着 IT is driving effciencies in the use of applications enabling the other departments to successfully complete their tasks. IT系统被各个部门有效的使用着，顺利完成他们的日常工作 All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out. 所有总部的有关T的政策和流程得到落实，并进行自我审查 The IT department runs to budget. 制定和实施 IT部门的预算 The hotel has an acceptable level ofPCI compliance. 酒店符合PCI的标准(PCI-Payment Card Industry) All Kempinski standards related to guest facing technology are implemented to an acceptable level. 实施凯宾斯基与客人新技术体验的标准在一个可以接受的水平上 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part ofour Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part ofour Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 The Director ofIT fulfils their role as a Talent Development Ambassador when: IT 总监履行其作为人才发展大使角色时: They actively support and implement Talent Development initiatives as a part oftheir daily activities. 作为日常工作的一部分要积极支持和实施人才发展 They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. 在部门中确定人才的对象，并大力支持他们在凯宾酒店中的职业发展 They support and initiate transfer, cross exposure and task force assignments for their team. 支持他们在酒店间的调动，交叉培训和项目援助 They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. 定期面对面进行 TTTT评估并根据个人兴趣制定人才发展计划 They recruit and select potential talent according to the Company's current and fiture hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. 根据酒店在当前和未来的，以及地区和全球需求，他们的部门和地区的职位面试中选择有潜力的人才 *A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. *作为一个酒店人才的员工，他/她应该能很好地完成现有的工作，并能提升到高一个级别。凯宾斯基的人才必须要有客移动性。 MAIN RESPONSIBILITIES  主要责任 First point ofcontact for all computer related issues within the hotel 第一时间了解酒店内的所有于电脑相关问题。 Solves technical or operational problems as reported by the users. 解决所有用户报告的技术或操作问题。 Ensures that equipment is in proper working order and application performance is optimized. 确保设备处于正常的工作状态和对应用程序的性能进行了优化。 Ensure that all 24/7 systems (i.e. front ofice, point of sale, email and intemet) are monitored and that technical service is available any time. 确保对所有系统(即前台系统，销售，电子邮件和互联网)进行24小时的监控和 技术支持。 Ensure that backups are performed and checked on a regular basis. 确保数据备份并定期检查。 Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. 确保酒店网络，系统和数据安全，免受不必要的侵扰，并与法律规定给予凯宾斯基 标准和规章制度。 Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems. 确保所有关键业务领域有T应急方案，培训工作人员如何切换和使用这些应急系 统。 Follow Kempinski policies as they relate to the security and operation of the computer systems. 遵守凯宾斯基政策，因为这涉及到计算机系统的安全性和操作。 Ensure that the IT organizational requirements for legal, data protection and PCl compliance are in place. 确保T组织要求的合法，数据保护和PCI合规的到位。 Update all computer systems with the latest security patches to minimize internal and external access security risks. 所有的计算机系统使用最新的安全补丁，以减少内部和外部访问的安全风险。 Train and maintain back-up staff for each server-based application. 为每个基于服务器的应用系统培训和保持后备人员。 Ensure first level support backup is in place for all systems and network. 确保第一级支持备份应用到所有的系统和网络。 In cooperation with all other department heads, design and implement new computer based procedures that will improve profitability, operations and work efficiencies. 与所有其他部门负责人的合作:设计和实施新的电脑系统的流程，以提高盈利能力， 以及日常操作和工作效率。 Coordinate the installation ofall new applications or upgrades of existing applications. 协调安装新的应用系统或升级现有的应用系统. Coordinate and reviews all new software development specific to the hotel, in accordance to Kempinski policies and standards. 按照凯宾斯基的政策和标准，协调和审查所有为酒店开发的新的软件。 Implement all corporate IT related policies and procedures and carry out an annual self audit. 实现所有总部 IT 相关的政策和程序，并进行年度自查。 Provide advice to better expedite access and to improve the use ofinformation in the Hotel 提供建议，以更好地加快访问速度，并改善酒店信息的使用。 Take direction from the Corporate IT department as it relates to the technical operation of computertechnologyhardware and sofware. 按着总部 IT指导的T软硬件技术的发展方向制定计划。 Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT General Manager and Hotel Management. 与总部 IT，区域IT，总经理及酒店管理汇报IT现状，风险和机遇。 Responsible for communication with computer vendors and Kempinski Corporate IT Department. 负责与各计算机厂商和凯宾斯基IT总部的沟通。 Responsible for timely preparation and submission of all IT budgets 负责所有的IT 预算及时编制和提交。 Responsible for the management and control ofall IT budgets according to an agreed plan and budget. 按照商定的计划和预算，负责所有I预算的管理和控制。 Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT. 确保应急方案的建立，并由支持与各部门负责人一起测试。 Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. 最大限度地调动部门内的员工的积极性和士气，始终保持遵守酒店的纪律和地方法 规。 Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs. 根据不同的业务需求，调整人员配备，以最大限度地提高工作效率和降低工资成本. Select and recruit suitable employees for the department using prescribed set of policies and procedures. 通过规定的政策和流程，为部门招聘合适的员工。 Identify employees with potential for promotion and/or transfer and make appropriate development plans for them together Director ofPeople Services. 确定晋升或调动有潜力的员工，并和人事总监一起为他们制定适当的发展计划。 Work within all pre-set budgetary limits. 将工作控制在所有预先设定预算内。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 额外的责任和任务，可以随时根据业务和酒店的需求进行添加。

MAIN RESPONSIBILITIES  ●        Prepare monthly English Language Training Plan & Report as per Hotel current practice ●        Develop comprehensive English Language training programmes for hotel’s employees, focusing on English conversation (speaking & listening) & business writing  ●        Develop & customize training materials to align with specific departments & company requirements ●        Deliver engaging & interactive training sessions to individuals & groups by utilizing a variety of training methodologies & resources to maximise the learning impact  ●        Provide on-going coaching & support to employees to improve their English Language proficiency ●        Collaborate with respective Departmental Trainers to develop an English speaking culture & environment in the Hotel

SCOPE  范围 The overall scope ofthis role is to audit and analyse the hotel operational activities and provide accurate reports and recommendations. 审核和分析酒店的经营活动，并提供准确的报告和建议 OVERALL OBJECTIVES  总体目标 To safeguard the financial integrity and stability of the hotel and minimize any exposure to potential risks. To effectively audit, analyze and interpret all aspects of material handling within the hotel. Summarize and report findings and improvement suggestions on deficiencies. Provide the departments with the information needed to efficiently run their operation. 维护酒店的财务完整性和稳定性，尽量减少潜在风险。有效地审核、分析和解释酒店内物 料处理的各个方面。总结和报告发现的不足和改进建议。为各部门提供有效运作所需的信 息。 The job ofCost Controller is executed satisfactorily when: 在以下情况下，成本控制经理的工作得以圆满完成: Costreports are created and distributed monthly.每月编制成本报告并分发 Random spot checks are performed and documented.进行随机抽查并记录 Stocks in storeroom and outlets are on par with demand period.库房和销售点的库存与 需求期持平。 MAIN RESPONSIBILITIES  主要职责 Responsible for following and understanding all Kempinski Policies & Procedures. 遵守和理解所有凯宾斯基的政策和程序 Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. 以专业与和谐的方式行事，遵守凯宾斯基的行为准则 Responsible for performing spot checks of the receiving of goods and verifying accuracy of deliveries. 负责对收货进行抽查并验证交货的准确性 Responsible for performing spot checks in the culinary area and verifying yielding and wastage 对烹饪区域进行抽查并验证产出和浪费 Responsible for verifying that food recipes are accurate and have updated cost prices, as well as compliance during preparation 验证食品配方的准确性，更新成本价格及准备过程中的合规性 Responsible for performing spot checks in Housekeeping, Laundry and Stewarding areas and verifying use of materials in regards to dosage and proper use. 对客房部、洗衣房和管事部进行抽查，核实物料的用量和正确使用。 Responsible for performing spot checks in the bars and verifying recipes and portion standards are followed 对酒吧进行抽查，确保遵守配方和分量标准. Responsible for randomly auditing the market list and use of seasonal items. 随机审核市场清单和季节性物品的使用 Responsible for performing audits to ensure that inventory movements are recorded correctly. 负责审计，确保库存移动记录正确 Responsible for documenting and filing all findings and recommendation. 负责记录和存档所有的发现和建议 Responsible for performing random inventories and verifying accuracy versus the perpetual inventory as well as that the stock levels are on par with current needs. 随机检查库存与永续库存的准确性及库存水平与当前需求持平 Responsible for creating and distributing monthly cost reports. 完成和分发成本月度报告 Responsible for performing any additional duties assigned by Management and assisting in other areas of Accounting as needed. 完成管理层分配的其他任务，并在需要时协助其他会计领域的工作 Responsible for communicating with supervisor on any discrepancies in invoices or other potential problems. 与主管沟通潜在问题

OVERALL OBJECTIVES This position is responsible to coordinate and manage the day to day maintenance and up keep of the hotel as it pertains to engineering. The job of Director of Engineering is executed satisfactorily when: There are no serious incidents or accidents. No serious guest complaints regarding maintenance issues. POMEC costs remain within budget. The team is motivated and efficient. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.  The Director of Engineering fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. MAIN RESPONSIBILITIES Ensure preventive and corrective maintenance of the real estate. Represent the engineering function within the hotel’s executive committee. Ensure the production and supply of energy at all times. Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures in regards to the guest contact and safety. Optimise maintenance costs. Participate in projects, track renovation projects. Accept all kind of necessary maintenance tasks. Propose operating budget and investment budget. Select end recruit suitable employees for the department using prescribed set of policies and procedures. Conduct monthly departmental meetings with the team in order to review the monthly achievements and areas for improvement. Conduct annual performance evaluations. Comply with all Kempinski company policies. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

OVERALL OBJECTIVE The HR Director supports the General Director in all decision relating to strategic, organizational, and operational people matters for a luxury hotel property. The role helps to drive organizational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through robust performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies & procedures). MAIN RESPONSIBILITIES As a Business Partner to the hotel's General Director and trusted advisor to the management team, support the delivery of the ambitious business objectives of the hotel by locally delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations. Support and coach the leadership team in any organizational and people topics, to help them achieve their guest service and business objectives. Maintain and develop a strong employer brand in the local market and beyond, implement effective and innovative search and selection for senior as well as volume recruitment through a variety of sources, as well as an effective onboarding process. Drive strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively. Understand the competitive positioning of the hotel as an employer in the market and create appropriate compensation & benefits structures based on market and internal benchmarking. Plan and implement an annual budget and manning guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports. Ensures that corporate and local policies & procedures are communicated and implemented. Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external payroll services. Ensure compliance with local labour and immigration law and handle any legal issues including staff disciplinary actions. Effectively lead the HR team including recruiting, HR administration, and staff accommodation functions. Implement global performance management and talent management and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-trainings and task force assignments. Project manage the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e.g. HR information system. Additional responsibilities and tasks can be added at any time according to the needs of the business. FUNCTIONAL COMPETENCIES: (All Must have) HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation) Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience Ability to deliver a strategic HR agenda based on business objectives and competitive positioning HR advisory capacity for senior Directors in matters relating to their teams and organization Experience with budget and workforce planning Understanding of local labor and immigration law and local policies, regulations, and market practices Computer literacy (Excel/Power Point/Word), ideally including experience with HR information systems (Oracle, SuccessFactors) PERSONAL COMPETENCIES: (All Must have) Leadership skills, as a functional leader for HR and as member of the ExCom group engaging with all Directors and staff and having a strong impact on organizational culture Strong planning and organizational skills Effective communication and listening as well as counselling skills Ability to engage, influence, and build relationships with a variety of internal and external stakeholders Role model for integrity ensuring fair and transparent processes at all times and inspiring trust Where there is a multicultural team: working effectively in a diverse cultural environment (ideally having lived on different continents) Ability to deal with ambiguity and diplomacy Problem-solving and analytical decision-making ability and results focus Passion for hotel operations and identification with the brand’s core values as a luxury services provider

SCOPE The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To provide timely and accurate information and work together with the executive team in order for the hotel to run profitably and within the legal and corporate guidelines to maximize the use of the resources available and maintain a control over revenues and costs and help ensure that the hotel objectives are met.  The job of Director of Finance is executed satisfactorily when: All local and corporate guidelines and deadlines are met. High forecast accuracy is achieved consistently. Senior Management is provided with timely and accurate financial information. Hotel fully operates under the terms of the Management Agreement. Insurances are up to date and in compliance with local and corporate regulations. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.    The Director of Finance fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. MAIN RESPONSIBILITIES Responsible for following and understanding all Kempinski Policies & Procedures.  Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. Responsible for understanding and following the terms of the Management Agreement.  Responsible for supporting, mentoring and developing the finance staff.  Responsible for supporting and encouraging training of all staff in financial matters . Responsible for developing the annual business plan together with the General Manager and Executive Committee.  Responsible for conducting monthly P&L meetings.  Responsible for monitoring and controlling all revenues and expenses and making the corresponding recommendations when needed.  Responsible for reviewing the cash position of the hotel in order to optimize the use of funds.  Responsible for preparing and submitting the quarterly self assessment report.  Responsible for preparing and submitting an accurate monthly forecast. Responsible for reviewing and signing the Balance Sheet reconciliations monthly.  Responsible for ensuring the preparation of the accurate and timely monthly financial report. Responsible for being the contact for the auditors and act upon recommendations in the audit report.  Responsible for continuously searching for new business opportunities to benefit the hotel.  Responsible for the control environment within the hotel.  Responsible for keeping and safeguarding all contracts, lease agreements, licenses, insurance policies and all legal and financial documents.  Responsible for maintaining good relationships with the hotel owners/representatives as well as external partners.  Responsible for communicating with the General Manager on any discrepancies or other potential problems. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

SCOPE 岗位概述 Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards. 在充分考虑过客户需求和期望值后，全面的商议和辅导宴会会议活动组织者从而确保提出最优方案以达到会议客房最大的使用率与此同时也使得酒店和顾客达到双赢。 The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings. 通过设定和迎合新的会议需求回复标准，跟进直至转化至确认状态，从而达到巩固和引领本酒店在市场的定位。 OVERALL OBJECTIVES 整体目标 The job of Groups & Events Manager is executed satisfactorily when: 会议宴会销售经理工作的执行需要满足一下几点： The hotel achieves its financial objectives. 完成酒店整体财务目标 The Group and Events Sales team that the person works with achieves their revenue objectives.       宴会会议部门的成员有责任去完成达到自己的个人收益目标 The person achieves their personal objectives. 达到自己的个人目标。 The TTTT is carried out to the satisfaction of the Director of Groups and Events and Director of Sales & Marketing. 通过评估，从而得到宴会及会议销售总监与市场销售总监对其工作表现的认可和满意。 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Groups & Events Manager fulfils their role as a Talent Development Ambassador when: 在凯宾斯基，对于宴会会议销售经理的日常工作来说，人才的发展对于经理来说是必要的责任，与此同时也在宴会会议销售经理的工作中扮演了一个非常重要的角色。 They actively support and implement Talent Development initiatives as a part of their daily activities. 积极参与和实施人才的发展并将其列入到自己的日常工作中 They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development. 通过定义培训部门人才并且帮助其发展未来职业 A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.  对可以胜任自身本职工作并且有提职潜力的员工酒店会将其规划为酒店人才。而岗位之间的流动是成为一名凯宾人才的基石。 MAIN RESPONSIBILITIES 主要职责 Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor. 通过上级定义，直接接收，量化和协调宴会及会议询价（包含询价，团队报价等） Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt. 在集团规定的时间内（5小时）及时回复客户的询价 Apply the Kempinski MICESOP’s from group enquiry to contracting. 根据凯宾斯基的MICE标准提供客户的宴会会议询价直至确认合同 Ensure the ideal and most effective utilisation of the meeting and conference rooms. 确定所有的宴会厅被完美高效合理的使用。 Dealing with TOP VIP events within the team 安排处理高端重要的活动 Realise up sell possibilities to meet and surpass Group & Event budget goals. 努力提高销售目标从而达到出色完成预算的任务 Thoroughly input, supervise and maintain the requests in the Delphi System according to the data input standards. 根据数据输入标准，对Delphi系统的要求进行全面的输入、监控和维护。 Create activities to ensure ongoing maintenance of bookings. 创建每日工作跟进记录以确保生意的跟进及确认 。 Generate proper proposals and contracts according to the Kempinski corporate identity. 根据凯宾斯基集团标准制定事宜的报价以及合同。 Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues. 跟进在24小时内发出的报价（1个工作日），以确保客户已收到的信息，并澄清 可能的问题 。 Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Banquet Manager. 处理询价直到转换到确认状态，其中包括谈判，合同及在现场考察直至移交给宴会运营部门。 Check BEO monthly within the team and make sure it’s distributed timely 每月检查宴会会议组的BEO以确保其及时发布 Conduct exit interview with important customer after their event – asking for future business. 与客户一同分析回顾会议及宴会的完成情况，得到反馈并询问探讨未来的合作。 Cross-sell to other hotels within the Kempinski Group (and GHA). 在凯宾斯基集团（和全球酒店联盟）内的酒店进行交叉销售。 Review and familiar MICE report as competition checks. 掌握竞争对手的境况 Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue. 审核每月结果和预测并且给予建议和相对应的执行，从而以确保酒店的市场份额增大和活动最大的收益。 Proper maintenance of LOS/CAN and UNC business. 定期反馈及跟进失去的客户及生意。 Further administrative tasks and other possible assigned duties.  进一步的行政任务和其他可能的分配的职责 。 Performs any other duties as assigned to them by management. 执行管理层分配给的其他职责。 Carry out mystery monthly check and achieved goal. 严格执行及完成月度的暗访检查达到部门目标。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务和酒店的需要，可以随时增加额外的责任和任务。

岗位职责： 1、面对酒店管理层做产品宣讲，签署合作协议； 2、基于公司的数据库，为酒店的直销产品设计提供咨询服务。 任职要求： 1、大专学历以上，本科及以上学历优先，能熟练使用办公软件； 2、具备3年以上酒店批发商、OTA或五星级酒店销售管理经验； 3、熟悉所负责区域的酒店市场，并且具有一定的人脉资源； 4、优秀的人际沟通能力和团队协作精神，能够承受一定压力； 5、可接受出差。

1:掌握餐饮的基本服务技能，熟悉餐饮工作流程及接待礼仪知识 2：具有一定的管理组织协调能力，较强的工作责任心，良好的职业素养。 3;身高160以上，形象好，气质佳，有良好的服务意识和中高端餐饮工作经验 4;了解熟悉菜品知识，能熟练的为客人进行说菜讲解，了解常客的客情， 5：热爱服务行业，工作认真，热爱学习，对待客人有较强的责任感 6;r如有其他技能，面试可谈薪资，如：英语，茶艺，礼仪，酒水知识 7：月休6天，节假日3薪，能力优秀者薪资可谈

        长期招聘实习生，工资面议，有兴趣可投递简历或直接联系人力资源部，具体要求如下： 1.热爱酒店行业工作，有责任心和上进心。 2.英文听说读写水平熟练。计算机办公软件应用熟练。 3.形象好，气质佳。

§  To learn and assist with the development, maintenance and update of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. 学习并协助制定、保持及更新详细的部门营运手册。营运手册要包括部门的政策及程序，部门的工作程序及标准。确保每年的更新要准确反映任何改变。   §  To learn and assist with the preparation of the annual Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates. 学习并协助准备部门年度预算，确保部门的预算考虑到了酒店的生意目标及员工的需要。   §  To learn and assist with the preparation and regular update of the Departmental Budget, ensuring targets are met and costs are effectively controlled. 学习并协助及时更新部门的预算情况，确保预算得到很好的执行，成本得到有效控制。   §  To learn and assist to ensure that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. 学习并协助确保建立有效的电子和手工档案系统。 §  To learn and liaise and organise with related department that the established are strictly adhered to. 学习与有关部门联系，确保相关制度得到遵守和执行。   §  To learn and ensure that all guests related belongings and requirements are handled and distributed properly. 学习并协助确保客人所有的个人物品和要求的都得到妥善的处理。 §  To learn and ensure that all guests services are being handled according to the Department Operations Manual requirements. 学习并确保所有对客服务都符合部门营运手册的标准和要求。   §  To learn and ensure that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. 学习并确保所有客人的信息和文件都得到妥善处理，确保保密性。 §  To actively demonstrate the specific value philosophy of Hyatt Hotels Corporation and lead by example. 积极践行凯悦酒店集团的价值观并率先垂范。   §  To  ensure to have a complete understanding of and adhere to the Hotel’s policy relating to fire, hygiene, health and safety. 确保完全贯彻执行酒店关于消防、卫生、健康和安全方面的规章。 §  Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company. 根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。

This position is applicable to the following hotels 该职位适用于以下酒店： Operation Hotel 营运酒店 Banyan Tree Chongqing Beibei 重庆北碚悦榕庄 Job description 岗位职责 Ensures compliance with the Group’s Mission Statement. 确保服从集团的使命声明。 Directs and maintains Sales and Marketing activities to achieve the planned performance levels. 指导和维护销售营销活动达到预期的效果和水平。 Constantly promotes and develops the hotel/resort’s business base. 不断推动和发展酒店的业务。 Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results. 监控实际与预算的目标，发展与控制服务和产品交付中的业绩，客户的满意度和财政目标。 Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce. 采取措施来促进适当的员工培训，确保最高的员工士气。 Ensures that proper employer/associates relations are maintained. 确保适当的雇主/员工关系的维护。 Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends). 评估一定时期的运行报告，视情况而定（每日，每周或者一个时期的结束）。 Reviews the property operations with the individual department heads to ensure that quality and service standards      are maintained throughout the hotel/resort. 与每个部门领导评估公司的运营情况，并确保和维持这个酒店的服务质量和标准。 Reviews guest ratings and follows through with the individual department heads to correct problem areas. 评估客人的评价并与部门领导共同解决发生的问题。 Develops and monitors short and long term planning for the property. 监管和发展公司短期和长期的计划。 Keeps abreast with innovations and business orientations in the luxury hospitality industry. 保持在奢侈酒店行业的创新和业务方向。 Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort. 评定目前的行业趋势和理念，并向其执行上级提出适当的建议和意见。

岗位名称 Director of Operations （储备） Resident Manager/ Hotel Manager （储备） 岗位职责 1、在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。 2、提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势，协调制定酒店各服务产品价格体系。 6、审定酒店的市场营销方案，不断开拓市场。 7、提高酒店的管理水平、服务质量。 岗位要求 1 本科以上学历，旅游、酒店管理专业为佳。 2 从事酒店工作8年以上，具有5年以上酒店餐饮等岗位管理经验，有酒店筹建、开业经验优先。 3 熟悉酒店各营业部门的服务及管理流程，善于成本控制。 4 具有良好的协调沟通、管理和团队建设能力,事业心强。 5 优秀的英语听说读写表达能力

岗位职责： 1、负责建立健全庄园营销管理体系，统一协调庄园的市场开拓，指导和支持营销部的市场开发； 2、负责庄园品牌管理，完成庄园下达的年度市场营销计划、销售收入、回款及利润目标。 岗位要求： 1、本科及以上学历； 2、3年以上营销、市场管理经验，同行业或类似行业销售管理经验，有较完善的销售及管理体系，会培训、监督、严格考核与考勤。 3、为人正直，忠诚守信，工作严谨，保密性强； 4、能够独立运营项目，通晓市场营销知识，掌握企业管理知识，具备业务相关行业知识。 5、有敏锐的市场感知及方向把控能力，具备一定的领导能力，执行力强。

1、根据公寓日常推广需求设计相应海报、邀请函等。 2、审核对外发布的稿件，完成公寓公众号定期内容编辑和发布。 3、协助主管领导进行市场推广工作，完成市场宣传品的设计及制作。 4、协助主管领导策划活动，举办客户答谢会及特殊节日主题活动。 5、统筹协调本部门的日常行政事务。

Key Job Duties (including but not limited to)： 1. Assist Director on all relevant duties, also the duties assigned by Assistant Director, including but not limited to Admin works, may also need to support operation when needed. 2. Assist Director to complete the assigned plans, reports etc. 3. Answering telephone calls and replying emails in timely and professional manner. 4. Communicate and work effectively with all related departments. 5. Manage administrative duties in the department including contracts, proposals and database.   Required Skills: 1. University Bachelor Degree and above is preferred. 2. Excellent written and spoken Mandarin & English is a must. 3. Proficient in Excel, Word, PowerPoint etc. admin softwares. 4. Good interpersonal & communication skills. 5. Ability to work independently and as a team. 6. Pro-active, can fit in the fast speed working atmosphere.   * 此岗位需流利的英文听说读写。

ABOUT THE COMPANY Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members club. Its combined hotel portfolio consists of 44 hotels in 20 countries with more than 30 new properties currently under development. ABOUT THE PROGRAMME Rosewood Hotel Group’s Management Trainee Programme invites you to an accelerated learning journey that encompasses on-the-job training and exposure to corporate senior leaders. Our 12-month Programme is open globally, designed for aspiring talent with a passion to kickstart their career in the luxury lifestyle sector. This programme provides a tailored learning experience for you to craft your own career journey of becoming future leaders of Rosewood Hotel Group. Relationship Hospitality. It’s in the genes. We deliver meaningful and heartfelt experiences by discovering the unchartered, enriching lives, and inspiring imagination. It’s our calling. ABOUT THE HOTEL Rosewood Beijing exquisitely expresses the brand’s A Sense of Place philosophy by reflecting the history, culture, architecture and sensibilities of the location. Rosewood Beijing is located in the central business district of Chaoyang District, opposite the iconic CCTV Tower. The 283 guestroom hotel delivers an authentic manor house guest experience, complete with a curated contemporary art collection showcasing local artists’ work. Five overnight spa suites are unique to Beijing's Sense® spa. Six restaurants and lounges, plus Beijing's only outdoor wedding garden, make this property appealing to both the luxury traveler and local residents. REQUIRED EXPEREINCES & QUALIFICATIONS 1. Please submit your resume, cover letter, and transcript in 1 pdf file titled “Last Name_First Name_Preferred Direction” 2. Recent graduate of bachelor's degree in hospitality or above with top academic results 3. Less than 2 years of post-graduate work experience 4. At least two, or 6-month equivalent internship experience in hospitality 5. Exceptional communication skills in written and spoken English and Putonghua MANAGEMENT TRAINEE DIRECTIONS Rooms Food & Beverage Sales & Marketing

工作职责： 1. 在市场销售总监的全面领导和管理下，贯彻销售行为，并在其负责的范围内最佳化的完成销售任务。 2. 研究市场、预测商情，及时掌握市场动向，协助部门总监做好促销计划。 3. 定期提出销售计划中所负责部分的执行情况报告和下一步工作计划，并对计划执行中存在的问题提出意见。 4.按计划走访客户，增强与客人的沟通，建立良好的客户关系。 5. 处理好与客人、中介的关系，正确运用和选择各种销售渠道，不断扩大销售网络，争取最佳的营业效益。 6. 认真做好客户档案资料的录入与管理工作。 任职资格： 1.两年以上星级酒店（四星或以上）销售部管理工作经验。 2.大专学历及以上。 3.较好的英语口语。 4.较强的社交能力。 5.有较强的观察力，遇事能果断地提出正确的解决方案。