主要职责
PRINCIPLE RESPONSIBILITIES
1.保安员负责做好酒店各区域内日夜的巡查工作,并按照要求保证酒店客人、员工人身财产安全。
Conduct security patrols day and night to all areas of the hotel, and ensure the safety of the customers, staffs and the properties.
2.遵守并执行酒店及保安部的各项规章制度。
Abide the rules and regulations of hotel and Security.
3.加强重点区域、要害部门的巡查,对消防器材、消防通道、标记、防火门要定期检查,确保设施完好。
Enhance the patrolling on key areas and locations. Fire equipments, fire exits, fire marking and fire doors should inspected regularly to ensure facilities in good condition.
4.发现并积极劝说、制止员工的各种违反店纪店规现象,并根据情况及时上报。
Prevent the violation to the hotel discipline and rules.
5. 随时检查自己在岗时的仪容仪表,为客人提供良好的服务。
Pay attention to the grooming and provide the high quality services.
6.发现可疑人员要礼貌地进行询问,可疑情况应及时报告当班主管,采取可行措施使其放弃在酒店内部进行非法活动。
Suspicious personnel should be asked politely once found, suspicious circumstances should be administrated in time and report to Security supervisor. Take feasible measures to prevent the illegal activities.
7. 陪同人力资源部不定时抽查员工更衣橱。
Accompany the HR personnel to make sample check for the staff’s wardrobe randomly.
8.如发现客人遗留物品,应将所有物品上缴客房部并作详细记录后上报。
Customers remaining items should be turned in HSKP department and remarked in details.
9.值班时间要始终开启对讲机,保证通讯通畅,注意合理控制对讲机音量,以不影响客人和其他员工的正常工作。
Keep the walkie-talkie workable on duty and adjust the suitable volume.
10.绝对不允许对客人有不礼貌的言语和行为。
Impolite language and behaviors is not allowed.
11.一旦酒店内发生紧急事件,积极采取措施控制事态发展,并向在场有关人员调查情况。
If suffering emergency, security officers should take action promptly according to the Emergency Plan, and investigate the situations.
12.除遇火警等紧急情况外,执行巡查任务的保安须在大堂副理或服务员的陪同下,方可进入客房。
If suffering the fire alert, the patrolling security officers could enter the rooms under the accompanying of the Assistant Manager/Servers.
13.严格执行请销假制度。
Execute the leave system strictly.
14.提前15分钟到达酒店保安部,准时参加班前会。
Attend the regular meeting 15 minutes in advance.
15.不得擅离职守
No absent without leave.
16.保持岗位环境卫生。
Keep the job post’s clean and tidy.
17.工作中必须使用文明礼貌用语。
Use the civilized and polite languages.
18.积极完成保安部及上级交办的临时任务。
Accomplish other task assigned by the superiors.
19.遵守出勤和值班时间的安排。
Adheres to the set procedures for attendance and time keeping.