• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行有效的交接班简报工作,以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
• 在当班期间监督前厅部运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he public address system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
• Supervise cashiering activities during shift including:
• 在当班期间监督收银活动,包括:
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
• 具有解决问题和组织能力
• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
Assists in providing food with qualified sanitation, hygiene and variety.协助员餐厨师长,为员工提供健康/卫生/多种花样的食品。
Assists in making progress on task according to employee suggestion and opinion.协助员餐厨师长,根据员工提出的见意和意见,积极做好改进工作。
Cuts various meats and vegetables as per established specification.根据不同的要求,切配各种肉类和蔬菜。
Cooks foodstuff according to the menu and recipe.根据菜单烹制食品。
Collects supplies from stores and keeps records and accounts.从仓库领取原料并保存好记录。
Organises the storage of dry goods and vegetables.组织干货及蔬菜的储存。
Strictly adheres to food apportionment policy to effectively control costs.严格执行食品分摊政策以控制成本。
Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.严格遵照食品准备及制作方法、分量和装饰的要求,以确保食物是按预先设计而制作的。
Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.保持厨房的干净整洁及严格遵守酒店的卫生标准。
Maintains the cleanliness of all kitchen equipment at all times.始终保持厨房里所有设备干净整洁。 Reports any malfunction or breakdown of food production machine in a timely manner.
及时报告任何食品加工设备的故障。