岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 岗位要求 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争 6、良好的人际交往和沟通技巧。 7、独立工作和团队工作的能力。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Head Sommelier who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: • Commitment to supportive teamwork and open communication • Responsibility for ongoing enhancement of their skills and performance • Recognition of personal accountability for their own actions and the outcomes of those actions • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary • Prepare and serve a selection of wines as per the established Four Seasons Standards. • Confirm guest orders including any special needs or requests from the restaurant server using the hotel’s point-of-sales system; check completed orders with the guest’s original order. • Service and take orders for wines from guests as per the request from any restaurants. • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. • Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. • Is responsible for the monthly or weekly wine inventory. • Is responsible to maintain the wine cost by as per the set standards of the Four Seasons. Controls spillage, spoilage, overpour or undercharging the guests. • Maintains the spoilage report of wines. • Checks wines storage and temperature of all wine cellars of all restaurants. • Followup with assistance of finance for all wine contracts and tracks the rebate amount. • Creates a profitable wine by glass program and banquet wine program. • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. • Work harmoniously and professionally with co-workers and supervisors. • Takes trainings for wine program for team members and creates wine champions in all restaurants. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. • At least 2~3 years relevant experience on equAbout Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Head Sommelier who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: • Commitment to supportive teamwork and open communication • Responsibility for ongoing enhancement of their skills and performance • Recognition of personal accountability for their own actions and the outcomes of those actions • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary • Prepare and serve a selection of wines as per the established Four Seasons Standards. • Confirm guest orders including any special needs or requests from the restaurant server using the hotel’s point-of-sales system; check completed orders with the guest’s original order. • Service and take orders for wines from guests as per the request from any restaurants. • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. • Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. • Is responsible for the monthly or weekly wine inventory. • Is responsible to maintain the wine cost by as per the set standards of the Four Seasons. Controls spillage, spoilage, overpour or undercharging the guests. • Maintains the spoilage report of wines. • Checks wines storage and temperature of all wine cellars of all restaurants. • Followup with assistance of finance for all wine contracts and tracks the rebate amount. • Creates a profitable wine by glass program and banquet wine program. • Work harmoniously and professionally with co-workers and supervisors. • Takes trainings for wine program for team members and creates wine champions in all restaurants. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. • At least 2~3 years relevant experience on equal role, preferably in an International luxury hotel. • Minimum two years as sommelier work. • Certified by international wine certification program. • Requires reading, writing and oral proficiency in the English language. • Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts al role, preferably in an International luxury hotel. • Minimum two years as sommelier work. • Certified by international wine certification program. • Is able to serve wines and champagne as per standards set by Four Seasons. Is able to do decanting for wines as per standard. • A Good command of both written and spoken Chinese and English. • Work authorization in China is a must. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。 监管洗衣房的营运。 定期对客房和公共区域进行视察，以确保家具、设施和设备等得到良好的清洁和修缮。 就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。 向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。 建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。 在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。 和人力资源部一起进行人力规划和管理需求。 和财务总监一起制作和管理部门预算。 通过细致入微的管理改善饭店的运作，特别是提高服务标准，以使饭店增加收入、减少损失。 在当班时，行政管家要公正地评判任何员工的违纪行为。 要确保所有员工的日常行为，个人的仪容仪表和服务技能要符合酒店的标准。

协助并确保根据经营理念对各餐厅和宴会部进行高效地管理。 To assist in ensuring that all the outlets and banquets is managed efficiently according to the established concept statements. 协助并且督导各餐厅和宴会部的服务、食品和酒水标准。与餐厅经理、宴会经理和相应的厨师长共同为保证质量采取正确的行动。 To assist and monitor service and food and beverage standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary. 分派下属的工作并且定期检查下属的表现。 To assign responsibilities to subordinates and to check their performance periodically. 在必要的时候对餐厅、宴会和会议进行协助。 To assist any of the outlets and Banquet and Convention when necessary. 经常性检查各餐厅食品和酒水，对食品和酒水质量要严格甚至苛刻的把关。 Frequently test Food and Beverage in all outlets and be demanding and critical when it comes to Food and Beverage quality. 处理所有客人关于食品、酒水和服务方面的投诉、要求和咨询。 To handle all guest complaints, requests and enquires on food, beverage and service. 在年度市场营销计划基础上，协助各部门制定部门年度营销计划。 Assist in preparing with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the Food and Beverage Annual Marketing Plan. 寻找各种途径协助餐厅经理获得最大的营业额和利润。 Continuously seek ways to assist the Outlet Management maximize their revenues and profits. 协助、检查并且分析与本酒店有竞争关系的餐厅、酒吧和其它酒店的宴会服务的活动和趋势。 Assist and monitor and analyze the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments. 确保各餐厅的领导团队，宴会部的产品符合市场的需要和发展趋势。 Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.

岗位职责 1. 独立负责单体公寓的日常经营和运作，包括客房、前厅、工程、财务及采购等各项职能工作； 2. 确保部门成本及各项费用，得以良好的控制，对公寓的经营结果目标及各项满意度负责； 3. 根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查和更新；  4. 制定部门的年度预算，并确保部门的经营费用控制在预算之内；  5. 负责与行政、供应商及外部人际关系的维护； 6. 协助完成公寓新项目开发及拓展任务；  7. 协助完成部门人才培养。 任职条件 1.大专以上学历，英语口语熟练。  2.有5年以上同品牌星级酒店客房或前厅管理工作经验，客房管理背景优先考虑。  3.熟悉客房部专业知识，熟练使用电脑；有一定工工程经验，同时具备前厅部岗位工作经验。  4.掌握熟悉酒店管理、服务流程和质量标准。  5.具有组织协调能力、应变能力、适应能力、经营能力以及文字表达能力。  6.后续能接受全国以及海外外派。  请注意：您的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、大专以上文化程度；3年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位职责： 1、多年线上运营经验 2、对于自媒体渠道有资源（江浙沪） 3、熟练产品整合规划、较强敏锐的洞察力 4、抖音、小红书运营手段强 任职要求： 1、本科以上学历，具有同等工作岗位经验优先 2、有较强的沟通能力、积极主动，思维开阔、责任心较强及有团队协作精神； 3、具有相关的自媒体经验

Job Purpose:    工作目的 Responsible for assisting the General Manager in the running of the hotel by undertaking the overall direction and operations of all food and beverage outlets in the hotel and for ensuring the effective co-ordination of activities between them. Accountable for the achievement of the overall goals and objectives of the F&B Division and for the hotel meeting its F&B financial and guest satisfaction objectives. 负责协助总经理保证酒店的运作，通过保证酒店餐饮每个部门的整体管理和运作使每个部门间的活动有效地协调。对餐饮部的整体目标的实现负责任而达到酒店餐饮财政和客人满意的目标。 KEY RESULT AREAS 主要工作职责 1.     Assists the General Manager in the overall running of the hotel by participating in the decision making of the hotel’s policies, philosophy, direction, goals and objectives and is responsible for their implementation thereafter. 协助总经理负责酒店的营运。通过参加酒店政策，哲学，方向，目标和目的的制定和负责其之后的实施。 2.     Oversees the performance of all Outlet Managers by providing guidance and assistance in the execution of their responsibilities and helping them set the agreed departmental objectives. 监督餐饮部门经理的行为通过提供在职责的实施方面提供向导和协助并且帮助他们制定共识的部门目标。 3.     Directs and controls all subordinate Food and Beverage staff to ensure that all day-to-day operational matters are handled on time and guest’s expectations are met. 领导和控制餐饮部的下属员工保证日常事务准时处理和保证达到客人的期望。 4.     Ensures that the standards of Food and Beverage meet or exceed expectations by overseeing the quality, consistency and presentation in all outlets and making sure that they conform to the hotel’s requisites at all times. 保证达到或超出餐饮标准期望。通过监督各部门的质量，一致性和展示，确定全部符合酒店标准。 5.     Ensures that the standards of service in all outlets are in conformity with the requisite standards of the hotel and that they meet or exceed expectations by sending staff for training, etc. 保证各部门的标准服务与酒店的必须标准相符合，达到或者超出酒店标准期望，通过派员工培训，等等。 6.     Prepares, communicates and implements, in conjunction with the Executive Chef, an annual Food and Beverage promotion for all restaurants and assists Sales & Marketing in designing the advertising material for such promotions. 与行政总厨协力，准备，沟通和执行餐饮部每个餐厅的促销和为了像这样的促销而设计销售广告。 7.     Prepares, communicates and implements, in conjunction with the Executive Chef, menu change cycles for all restaurants. 与行政总厨协力，准备，沟通和执行所有餐厅的菜单循环改变。 8.     Ensures the implementation and maintenance of O.E. par stock in all outlets and oversees the inventory taking and control. 确保每个部门OE贮存量的执行和维持，监督盘点的实施和控制。 PERSONAL SPECIFICATION 个人能力描述 ·     Excellent command of the English language 优异的英语应用技能 ·     Ability to express effective written and verbal communication 有效的书面和口头表到能力 ·     Excellent communicator, organizer and motivator 优异的沟通者，组织者，激励者 ·     Strong leadership and organizational skills 很强的领导力能和组织技巧 ·     Good administrative skills. 很好的管理技巧 ·     Dynamic, innovative and self-motivated 有活力的，有变革的和自身推动的 ·     Good planner and problem solver 很好的计划者和问题解决者 ·     Excels in defining, measuring and increasing productivity 在定义，衡量和增加生产力方面更胜一筹。 ·     Extensive knowledge of Food and Beverage working practices in a 5-star hospitality setting 在5星酒店有广泛的餐饮实际工作知识 ·     Hard working, able to work under immense pressure and in a very fast paced working environment 在极大的压力和一个快节奏的工作环境下能努力工作。 ·     Able to enroll and complete projects on his/her own 有自身注册和完成项目的能力 ·     Able to manage large and diverse associates in a multi-unit setting 在一个多元化的单位里有能力掌管很多和多种多样的员工 ·     Computer literate 电脑读写能力 ·     Proven track record in hotel of similar standards and in a similar capacity in prime cities, preferably in the Asia Pacific region 验证过的有在相似标准和相似能力的大城市酒店的记录，如果有在亚洲和大洋洲的记录将更适宜。 ·     Good health, mature and pleasant personality and very neat appearance 很健康，很成熟和很愉快的个性，和很整洁的外貌 ·     General understanding of finance and competitor analysis 对财务和对手的总体理解

• 负责销售酒店房间，餐饮，食品和饮料，并时刻保持激励销售团队，培训销售人员，负责观光、旅行和企业的客户人员，并通过集中招标和总体目标协调实现销售目标。 • 负责协助销售酒店174间客房和餐饮设施。 • 通过铂尔曼的标准，计划和管理销售拜访并决定重要客户，提供年，月，日报表。 • 与现有的客户保持良好的关系并征求所有现有的个人，群组，会议每天晚上需要的房间数，以达到酒店的销售目标。 • 处理所有潜在客户可能涉及会议，实地考察，洽谈和合同写作的所有查询。 • 经常招待客户，进行实地考察，参加由酒店举办促销活动或代表酒店的外部活动。 • Responsible for selling hotel rooms, catering and food & beverage and should always keep focused on motivating the sales team, train sales personal, both tour and travel and corporate, and achieve goals and objectives through sales solicitation and overall co-ordination. • The incumbent in the position is also required to assist in all sales     efforts of the hotel totaling 174 rooms and Food & Beverage Outlets.  • Plan and manage sales calls to designated key accounts according to Account Management procedures in keeping with Pullman’s standards, on an annual, monthly, weekly and daily basis. • Maintain good relations with key accounts and solicit daily room night production of individuals, groups and conference business from the existing and new accounts in order to meet sales targets. • Handles all inquiries from potential clients that may involve meeting, site inspection, negotiation and contract writing.   • Regularly entertain clients, conduct site inspection, attends promotional functions organized by the hotel or represents Hotel at external functions. 

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Sales Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: • Commitment to supportive teamwork and open communication • Responsibility for ongoing enhancement of their skills and performance • Recognition of personal accountability for their own actions and the outcomes of those actions • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary To achieve pre-determined revenue targets while maintaining appropriate sales programmers and handling multi-faceted projects. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. • At least 2~3 years Sales experience, preferably in an international luxury hotel. • Self-driven and a strategic resourcing professional. • Familiar with the Jiangsu/Zhejiang/Shanghai Market. • Able to work independently and under pressure in a fast pace working environment • Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. • Excellent organizational skills and attention to detail. • Strong supervisory and leadership skills. • Proficient with Microsoft Office Suite and related software. • A Good command of both written and spoken Chinese and English. • Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Executive Administrative Assistant & Quality Assurance Management who share a passion for excellence and who infuse enthusiasm into everything they do. The position provides support and clerical expertise to Executive Office and responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. Main Responsibilities • Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office. • Manage the Elite Guest Program and Medallia Database. • Calendar coordination, email management and travel planning for the GM/HM. • Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up. • Executing comprehensive general clerical and office management duties including mail, filing, document management. • Preparing and processing purchase orders, expense reports and facilitating GM approvals on behalf of other departments. • Liaison with Four Seasons Area Executive Leadership Team, Regional General Managers and Administrators as required. • Facilitate guest reservations made via the Executive Office for the Four Seasons Suzhou, and other properties around the world. • Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence. • Primary point of contact for visiting guests from Home Office and Owners. • Represent Executive Office in the absence of GM and HM. • Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys. • Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery. • Identifies and sets appropriate quality standards and parameters for products. • Communicates quality standards and parameters to operations team. • Coordinates product testing processes. Participates in product testing. • Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues. Preferred Qualifications and Skills: • Minimum 3+ years’ work experience. Luxury hotel experience is an advantage but not essential. • Impeccable integrity to ensure maximum confidentiality and discretion. • Exemplary business communication skills with fluency in verbal and written Chinese & English. • Ability to multitask, prioritize and handle conflicting demands. • Exceptional organization of personal work as well as others’ schedules and needs. • Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business. • Solid under pressure, professional and able to maintain composure in handling challenges and complaints. • People-oriented with appropriate sense of humor, charm, and outstanding personal presentation. • Solid knowledge of all Microsoft applications with emphasis on PowerPoint, Excel, and Outlook email. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Responsibilities: 岗位职责 l  了解整个市场，包括竞争对手的优势和劣势，供应和需求等，并确定业务，以实现个人收入目标； Understand the overall market including competitors' strengths and weaknesses, supply and demand etc. and identify business to achieve personal revenue goals.   l  帮助确定促销价格和策略，以最大化度假村的销售结果，同时使用谈判技巧和创造性销售能力来完成业务和谈判合同；Help to determine promotional price and strategy to maximize sales outcome for naked Retreats, also using negotiating skills and creative selling abilities to close on business and negotiate contracts.l  通过不同渠道提高裸心集团旗下度假村的市场知名度;Increase market awareness through different channels for naked Retreats.l  负责发送公司团体的通用报价和定制行程。执行并支持已预定业务的操作(例如，生成提案，撰写合同，客户通信)；Responsible for sending generic quotations and tailor-made itineraries for corporate groups. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).l  代表裸心度假参加演示，会议和社交活动，增加曝光度和行业领导力，以扩大业务发展，并负责每月更新公司数据库；Attend presentation, meeting and networking events to represent naked Retreats and generate exposure and leads in order to expand business development portfolio and responsible for monthly updating of the corporate database.l  通过积极主动的销售行动，如销售计划和电话推销等，积极为公司活动创造并建立、维护和管理与公司客人的关系；Actively generate leads for corporate events through proactive and aggressive sales actions such as sales plans and cold calls etc as well as build, maintain and manage relationships with corporate guests.l  支持公司的服务和关系策略，通过在每个客户体验中提供卓越的服务来提高客户忠诚度。提供符合裸心标准的优质客户服务；Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provide excellent customer service consistent with the daily service basics of naked standard.l  与客人沟通，获取对产品质量和服务水平的反馈；Interacts with guests to obtain feedback on product quality and service levels.l  通过了解客户的需求，推荐最能满足他们需求、超越他们期望的适当功能和服务，为客户服务，同时建立与公司的关系和忠诚度；Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.l  建立并加强与现有客户和新客户的关系，以实现未来的预订。管理和发展与内部和外部主要利益相关者的关系；Build and strengthen relationships with existing and new customers to enable future bookings. Manage and develop relationships with key internal and external stakeholders. Requirements： 资质要求 大学本科学历，商务或酒店管理专业 University degree major in business or hotel managementl  优秀的英语和普通话的口头和书面沟通和谈判能力。Excellent communication and negotiation skills in both oral and written English & Mandarin l  解决问题的态度和前瞻性思维。Problem solving attitude and forward thinkingl  认真细致。Committed and detailed-orientedl  能够独立工作，有“愿意做”的态度Able to work independently and have a “can do” attitudel  致力于自然保护、生态旅游和可持续发展，加分项Devoted to nature preservation, ecotourism and sustainability is highly desirablel  精通计算机技能Proficient in computer skills   至少5年酒店业或销售相关工作经验Minimum 5 years working experience in hospitality industry or sales related

Assist Communication Director in organization and coordinating promotional activities in the hotel. Promote and enhance the hotel image according to the target set and approved by the hotel management. Assist in an annual marketing communication plan with specific goals and budget as outlines in hotel marketing plan. Assist in effective implementation of digital marketing and promotion plan. 协助市场传讯总监协调酒店的促销活动。根据酒店管理层设置和批准的目标来促进和提高酒店形象。根据酒店的营销计划来协助年度营销沟通计划与特定的目标和预算。协助数字化营销及推广计划的有效实施。 To support all digital initiatives and channels for the Hotel, including but not limited to Website (Brand.com) and mobile marketing, Performance Marketing (SEO/SEM/ MetaSearch), social media, Affiliate Marketing, OTA contents management and promotion, RB&E digital selling channels, Customer engagement marketing …, etc. 支持酒店的所有数字计划和渠道，包括但不限于网站(Brand.com)、移动营销、绩效营销(SEO/SEM)、社交媒体、联盟营销、在线旅行社推广，线上餐饮推广,客户互动营销等。 To develop and explore more digital channels or third-party cooperation opportunities. 开发和探索 更多电子渠道和第三方渠道的合作机会 To support the Corporate Projects / Campaigns and coordinate with the Corporate Teams for areas including but not limited to website, WeChat mall, corporate campaigns…, etc. 支持公司项目/活动，并与公司团队在网站、微信商城、公司活动等领域进行协调。 To assist the coordination with other Hotel Departments and Corporate Teams on the development and execution of these marketing initiatives/ campaigns.   协助与其他酒店部门和公司团队协调开发和执行这些市场活动。  To support the implementation of the Hotel offers and campaigns (room/ F&B/ events…) on all digital channels 在所有数字渠道支持酒店优惠和活动(客房/餐饮/活动等)的实施 To administer the Performance Marketing items for the Hotel, including but not limited to SEM/ SEO/ Meta-search/ Online and Social Advertising/ WeChat advertising/ OTA affiliate marketing… etc. 管理酒店绩效营销项目，包括但不限于SEM/ SEO/元搜索/在线和社交广告/微信广告/ OTA联盟营 Solicit new and existing guests in RB&E to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, private room and table visits, written communication and file maintenance. 寻求新的和现有的来宾，以满足/超过收入目标。这包括销售电话、现场拜访、书面通信和文件维护。 Actively offering the hotel F&B facilities and building/maintaining guest relationship. 积极提供酒店餐饮设施和建立/维护客人关系。 Actively creating customer loyalty by personal conversations, written correspondence, phone calls. 通过个人对话、书信、电话等方式，积极创造客户忠诚度。

职责描述： 1、定期并及时向总部报告所在公司人力资源队伍及机制建设情况； 2、负责制定和执行所在公司的人力资源规划，协助总经理贯彻实施人才战略目标； 3、贯彻执行人才储备政策，建立健全人才储备路径及员工职业发展通道，以充足的人力资源满足所在公司发展需要； 4、组织实施所在公司员工的绩效考评及激励管理，完善优化绩效激励管理方式和工具，真实客观反映员工及团队绩效，营造积极正向的竞比氛围； 5、领导搭建所在公司的培训管理体系，组织周期化的新员工入职培训、员工岗位技能培训及文化同合培训，全面提升队伍素质； 6、领导所在公司的员工关系及福利管理，维护与政府主管部门的良好关系，防范劳动风险，提升员工忠诚度和凝聚力，营造和谐简单的组织氛围； 7、扩大人际网络，监控人才市场动向，为公司相关人事决策提供参考； 8、服从并配合总公司对所在公司全各项业务执行情况的检查，按要求提供真实信息，根据检查结果及要求整改，提高基础工作品质； 9、建设高素质、优胜任力且配置充足的人力管理队伍。 任职要求： 1、专科及以上学历； 2、人力资源、管理学、心理学、酒店管理学科； 3、5年以上工作经验，2年以上同岗工作经验； 4、了解高星级酒店及度假酒店的人力资源管理内容 5、经历过高星级酒店专业培训，熟悉人力资源、管理学、组织行为学、企业文化知识、劳动法律法规等知识 工作地点： 全国项目，储备人选以河北、海南方向为主。

Quality Manager 质量管理经理 A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Talent will be required to perform any other job-related duties assigned by their supervisor. 对这一岗位描述的审查除了该职位在履行基本工作职责时附带的边缘职能。所有的职责和要求都是基本的工作职能。这份工作描述并没有明示或暗示这些是该职位的英才必须履行的唯一职责。英才将被要求履行任何其他工作相关的职责分配给他们的主管。

Chef De Cuisine, SOL37 SOL37厨房厨师长   全权负责酒店各餐厅区域的丰富食品准备。   按照酒店规章制度表现得谦恭，安全和高效率的工作态度，以确保保持一个高质量的水平。   参与酒店运营物资及运营物品库存盘点。   热爱“W”品牌及其生活方式，总是对市场潮流十分敏感，总是在关注新趋势。

招聘岗位：会务销售副总监 岗位职责 1、为商务发展部总监提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、同商务发展总监和收益经理一同制定市场推广战略和促销活动。 4、通过发展并实施销售市场推广策略达到收益目标。 5、根据外部环境可能对销售产生的因素，制定不同的方案。 6、根据市场变化趋势，寻找竞争优势，提高市场份额。 7、分析市场机会，制定具体目标，发展并有效实施策略和计划。 8、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 9、评估、掌握市场动态和趋势。 10、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 11根据客户的需求，不时向客户更新酒店优惠政策。 12、针对特殊客户群体制定特殊的市场销售方案。 13、有效管理时间。 14、分配销售市场、划分客户类型。简而言之，把时间管理概念有效灌输给销售、宴会的同事。 15、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 16、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 17、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 18、与商务发展总监、总经理、部门经理和客户保持良好的沟通。 19、能够为客户呈现良好的酒店介绍及描述。 岗位要求 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、酒店专业或相关经验的优先

Meet and exceed sales target set in the monthly and yearly forecast and to direct all efforts towards maximizing the hotel’s profit on all operating departments. 满足和超越销售在每个月和每年设定的预测和尽最大的努力使酒店各个部门的利益最大化。 Assist in identifying market needs and trends in travel industry, defining the target markets, monitoring and analysing competitor’s sales promotion and activities. 协助识别市场需求和旅游行业的趋势，定义目标市场，监控和分析竞争对手的促销和活动。 Implement an effective sales plan and promotional activities for the department; to organize an effective selling approach to be used by members of the sales team; to conduct sales calls and to develop and maintain new potential, productive accounts in local, domestic and overseas market. 有效完成部门的销售促销活动；组织一个有效的销售方法；开展电话销售,开发和维护新的有潜力的客户, 在本地，本国和国外有所成绩。 Supervise and ensure sales staffs are selling services and products of the hotel in their respective territories.  Ensure rates quoted by sales staff are accurate and in line with hotel pricing policy.  监督并确保酒店的销售人员销售服务和产品在各自的领域。确保酒店的员工符合酒店的定价政策。 Maintain an efficient customer filing system and to ensure all sales activity is managed effectively. 保持一个有效的客户档案系统,确保所有的销售活动进行有效管理。 Generate, develop, promote and solicit accommodation, food and beverage business with special emphasis on commercial accounts. 在商业客上产生，发展，促进和征求住宿，食品的业务。 Assist to implement and monitor an efficient administration system in the sales and marketing department to ensure a smooth and effective operation. 协助实施和监督市场销售部的一个高效的管理系统,以确保顺利和有效的操作。 Conduct international and domestic sales trips, attend local functions, trade shows and promotion to maintain a high level of exposure for the hotel in all markets. 进行国外和国内的商务出差，参加当地的展会和促销会以便在所有酒店市场保持高水平。 Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 密切监控公司/自由者/ 餐会住宿客户的账户收入。 Assists Account director / Director of Sales in the forecasting of rooms revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. 协助客户总监/销售总监预测房间收入的利益。 Plans sales trips, under the direct approval of the Director of Sales or Director of Marketing to major market areas, calling on accounts within the pacific market areas. Reports to the Director of Sales on potential markets needing coverage. 在销售总监的批准下计划商业到主要的市场出差。反馈有潜力的市场给销售总监。 Keeps updated with client relationships and overall business goals through close communication with Events Management Team. 不断更新客户关系和整体业务目标通过与宴会销售团队密切沟通。 Attends the pre-event meeting and post-event meeting as required, chaired by Events   Management Team. 参加宴会销售团队的会前和会后的会议。 Handles all aspects of Familiarization Groups including enquiry, co-ordination and execution thereof. 处理所有团队的要求，合作和执行。

岗位职责 1、更新改造计划且督促执行，保证酒店设施不断完善，始终处于正常、完好状态。 2、负责工程部的节支运行、保证酒店最大限度的节能、节支。 3、根据营业情况和气候及市场能源价格情况，提出节能运行的计划。 4、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 5、分析工程项目报价单，对完工的项目组织人员进行评估和验收。 6、对酒店和所有设备的有效运行负责，负责维护和维修及保护酒店的资产，包括酒店建筑方面及地面、墙面和外部所有设施等维护保养。 7、 针对酒店的工程支持、环境控制和运行效率等各方面向高级管理层提供建议。 8、通过制定设备维护保养预算、资产使用计划及工程部工作计划，采取定期监督和检查各项设备的运行，负责全部维修费用的成本控制、编制部门成本费用的预算和执行情况汇报。 9、 控制资本项目计划，与管理层保持联络，确保按公司方针和政策编制预算和有效分配资金。 10、通过建立节能目标，记录维护保养、定期将实际情况与目标比较并进行汇报，来规划、执行和管理一个能源管理计划。 11、通过进行定期的关于节能及相关事宜的教育和培训项目保证员工对能源管理的了解，以便能够以节能的意识来有效操作设备。 12、 确保有效管理酒店内的建筑环境控制和节能系统，以对酒店的收益做出贡献。评估、控制和记录能源使用，执行并改良节能系统。 13、确保工作质量，无论是内部员工或者是外包员工所完成的工作质量应符合工程部规程和标准。 岗位要求 1、大专以上文化程度；3年以上同岗位工作经验。 2、必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3、能充分领会上级的经营意图，正确处理上下级之间、部门之间的关系，并能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任感，有较强的自学能力和适应性，秉公办事，不谋私利，干实事。

岗位职责 1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。 2、协助销售总监开发公关促销计划及制作预算。 3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。 5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。 6、开发并跟进酒店的各项市场活动。 岗位要求 1、与媒体、各营销渠道及组织机构沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 2、积极主动组织丰富的市场公关及广告媒体的会议活动 3、建立，保持与广告商和公共关系组织的关系。 4、在本地市场内，通过参加各种营销活动，树立维护酒店的形象。 5、负责各类材料、图片、数据库，资料库和文档等 6、监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 7、计划与协调酒店赞助的活动。提高酒店在市场的形象。 8、参与准备和制定部门/小部门/分部门的目标。 9、开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体，并与公关客户保持联系 10、积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 11、掌握市场营销数据。 12、主动承担发展，执行酒店年度公关计划和广告活动。 13、在销售总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。 14、在团队内有效的工作。 酒店福利 1.缴纳五险一金。 2.提供可口的员工餐。 3.提供宿舍。 4.不定期举行丰富多彩的员工活动。 5.提供技能培训、交叉培训、职业规划指导。 6.工作满一年的员工享受带薪年假。 备注：面试时请携带近期证件照一张；

负责所管辖餐厅内的所有业务。必须时常以开阔的视野来观行业经营变化的动向。必须对自己在酒店大环境内该如何来做好自己的业务有充分的认识。 1、提出年度预算草案及营业计划。每月根据现状分析并报告年度预算的实施情况。 2、负责餐厅日常运营管理和出品质量监督。 3、负责餐厅人员培训工作，提高员工服务水平。 4、负责餐厅固定资产及备品管理。 5、执行餐厅年度经营活动计划，并确保服务质量。 6、具备业务相关知识。主动和其他部门协调配合，时常把握消费动向，收集同行业相关情报并能够迅速做出相应的举措。 7、妥善处理顾客意见，积极谋求改善业务的方法。 8、组织每日例会，完成上传下达的工作。 9、完成上级交办的其他任务。

Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic UK and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications Creates and implements special programmes to achieve greater productivity through: Increasing average rate Increasing occupancy Increasing business volume during difficult periods Increasing local food and beverage banqueting sales Manages key accounts Oversees the selling and servicing of group business Co-ordinates the development of all promotional material Provides direction on and conducts market research Monitors competitor activities Maintains close liaison with Regional/ Corporate Sales teams and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support Ensures the hotel is represented as an active member of the local community through association membership Coordinates sales and promotes business for other InterContinental Hotels within the region. Interacts with worldwide regional sales offices with particular attention to local office Plans and executes sales trips to major market areas Attends major travel functions to promote sales for the hotel Directs all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met Produces monthly Sales reports and forecasts Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction Establishes and continuously updates mailing lists Organizes and attends major sales/PR related functions within the hotel Works with Human Resources on manpower planning and management needs Works with Director of Finance in the preparation and management of the Department's budget

Conduct an annual training needs analysis for each department within the hotel and incorporate the hotel’s training plan with the Business Plan of the hotel 对于酒店内的各部门开展年度培训进行需求分析，并且将酒店年度培训计划与业务计划相结合 Review training policies, procedures and practices and recommends improvement to management 回顾培训政策、程序和实践，并且向管理层建议改进提高的意见 Coordinate with the department managers to help identify departmental trainer and training opportunities for ambassadors 协调各部门经理，来帮助他们识别部门培训师和培训机会 Counsel hotel personnel as needed in areas such as career planning, training and development etc. 根据需求为大使开展相应职业生涯规划、培训和发展等咨询 Incorporate customer information as part of the training strategy; understand the impact of the key components of a successful hotel: ambassadors, customers, owners and profit 将客户信息始终作为培训战略的一部分，理解影响一个酒店成功的因素：大使、顾客、业主和利润 Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning styles 管理和执行公司培训项目并使用适合成年人学习的风格来实施培训课程 Maximize learning by providing a creative and efficient environment in the delivery of training sessions 在培训课程中最大化的提供有创造性的和有影响力的学习环境 Share responsibilities for the integration and orientation process of new hires and assist with implementation of new policies, procedures and standards 分担责任来整合及培训在新大使入职程序上，并且协助执行所有新的政策、程序和标准 Keep the effective networking within the Pullman and Accor training communities 在铂尔曼酒店和雅高培训社区内拥有有效的工作关系网