Job Purpose:    工作目的 Ensure food to attached governments and international first-class standard,ensure food production,cleaning & Hygiene facility's level. 确保食物达到政府和国际一流的标准，确保食物制作、清洁和卫生设施的水平。 plan out each outlet's hygiene handbook, as per Wanda food hygiene standard give training to staff. 制定部门的卫生手册，按照酒店食品卫生标准去培训相关的员工。 Job description is attached hotel guide line and business plan,With Wanda hotel cooperation policies and service concept. 工作的职责是符合酒店的指导方针和商业计划；符合酒店合作方针和服务理念。 KEY RESULT AREAS 主要工作职责 1. Carry out comprehensive audit of existing practices and procedures in place, documenting and communicating results to the Executive Chef, Hotel Manager, Director Food & Beverage Manager and Chief Engineer. 对环境、文档进行全面的例行检查，并及时与行政总厨、酒店经理、餐饮总监和总工程师汇报沟通。 2. Liaise with Local Ministry of Health to clarify and document all requirements and standards pertaining to food hygiene. 与当地的卫生部门联系，弄清与食品卫生相关的所有要求和标准。 3. Document and recommend changes required to operating procedures, work practices, suppliers contracts, equipment, preventative maintenance programs, capital investment and employee awareness and training. 了解必要的工作方法、操作程序、供应商合同、预防维护程序、资金总额和培训员工，增强卫生知识。 4. Develop Brand Standard Operating Procedures for all departments in relation to food hygiene and cleaning standards in line with Food Safety Standard - F&B production, Stewarding, Purchasing & Receiving, Engineering and F&B service. 为所有与食品卫生相关的部门发扬具有品牌标准的操作程序、符合食品卫生标准的清洁标准（包括餐饮部的运作、管事部、采购部、收货部、工程部和餐饮服务） PERSONAL SPECIFICATION 个人能力描述 · Demonstrate a professional attitude and behavior at all times 确保一直保持职业的态度和行为。 · Analyze, evaluate and improve your personal performance on a continual basis 能一直不断地分析、评估和改善个人职能。 · Work effectively in a team. 在团队中有效地工作。  · At all times projects a favorable image of the hotel to the public 对外要一直保持酒店的良好形象。 · Communicates effectively with colleagues, and supervisors 有效地与领导和同事沟通。 · Handles difficult situations effectively 有效地处理困难。

Job Purpose:    工作目的 To assist in creating optimum customer satisfaction by providing the highest standard of food quality and presentation at the same time maximizing the profit margins through effective management of the relevant kitchen operation. 创建最佳客户满意度，通过提供最高标准的食品质量，同时最大化利润，通过有效的管理，相关的厨房操作。 KEY RESULT AREAS 主要工作职责 1.     Must have a sound knowledge of Western and Asian food preparation and presentation 必须具有丰富的中、西式食品知识 2.     Techniques suitable for Coffee Shop and Western Restaurant and Western banqueting Activities. 具有与咖啡厅、西餐厅、宴会厨房相关的技能 3.     To supervise and ensure smooth and efficient operation of the Kitchen Department     保持厨房的日常操作正常。 4.     Establishes standards of food quality and preparation and ensures they are strictly adhered to.                              保食品质与量的高水平供应。 5.     Supervises the issuance / receiving of requisitions, kitchen transfers, food costs, etc.       监督厨房的进货、出货、转移单据，及食品成本等等 6.     Develops new menus for promotions and restaurants to ensure continuous progression            创新出品，增加营业收入                                   7.     Supervises preparation of daily market and grocery list, issues maintenance and follow-up 监督每天的市场采购单和食品清单，发出及跟进。                                                       8.     Inspects all storerooms, refrigerators, freezers and receiving areas daily      每天检查所有的冰箱、库房、及存放食品的地方。 PERSONAL SPECIFICATION 个人能力描述 ·     Reasonable English language skills 良好的英语沟通能力 ·     Sound organizational skills 健全的工作技能 ·     Ability to lead, motivate and develop a team of individuals 能过有效的管理团队 ·     Able to handle demanding workload 能够在苛求的条件下工作 ·     Sound knowledge of working practices of the kitchen 厨房工具的安全操作。

岗位职责 必要的时候操作洗衣机，甩干机，滚筒，以及干洗机。 掌握对洗衣房设备全面的和最新的了解 确保所有客人衣物被仔细对待，把损坏率降到最低 申领洗衣房各类物品并确保化学剂等被恰当地使用，使用正确的数量以降低成本、提高质量，避免事故 维持客房布巾和制服的质量 保持简单的供应记录 管理督促员工 向客人提供优质服务 指挥和保持部门间的工作流动 检查成品的数量和品质 维护设备 节约使用产品供给 培训新员工 检查洗衣程序 处理客人急需的清洗服务 通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务 促销酒店的产品与服务 完成上级安排的特殊任务 汇报出故障的机器，以便及时维修 调整水温的变化 保持工作进度 维持员工纪律 岗位要求 至少3年相关公司的工作经验。 具备服装面料方面的知识 有洗衣房详细操作的基本知识 掌握洗衣房专业英语 身体健康，能适应长时间工作 能承受工作压力

岗位职责 1、直接负责礼宾部的工作。 2、对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 3、管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 4、负责所有的特殊事情和酒店服务的有关信息的公告。 5、确保工作区域内的所有设备处于良好工作状态。 6、参与员工的培训工作。负责员工的日常培训，制定培训计划。 7、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。 岗位要求 1、有同岗位工作经验1年以上 2、身体健康，品貌端正，形象气质佳。 3、优秀的组织管理能力。 4、优秀的交际能和沟通技巧。 5、善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

遵守员工守则和部门规章制度，熟练掌握专业知识，处理故障快、准、省，为客人提供优质服务。服从督导的指挥、调度，负责酒店冷、暖空调系统的正常运行和日常维修工作，保证各区域的空调效果和设备运行效率。 

Record minutes of meetings. 记录会议记录。 Drafts routine or simple correspondence for the DOE as assigned. 完成工程部总监分配的常规通信。 Opens/dispatches mail relative to the division. 收发相关部门的邮件。 Handles telephone incoming/outgoing calls. 处理工程部进出的电话。 Arranges appointments for the DOE and reminds of appointments and meetings. 安排工程部总监的约见活动，并提醒总监的约见和会议。 Keeps files in good order. 整理所有的文件。 Contact suppliers and outside contract service. 和供应商以及外来的承包商进行联系。 Perform other related duties and special projects as directed by the DOE. 完成其他一些由工程部总监交代的相关工作。 Keep personal records of talents, attendance sheets, change forms, annual leave, sick leave accident report etc. 保存人才的私人档案、出勤表、调职、年假、病假和事故报告等表格。 Set up and systematic bin card system for all items in engineering store, including tools. 为工程部所有库存物包括工具在内，建立一个完善的仓库记录卡片系统。 To keep a record of daily material consumption for compiling monthly report. 把每天实用的耗费记录汇总，以便每月报告的制作。 Issuing of tools and spare parts from engineering store and update daily store stock by computer. 从工程部仓库发出工具及备用件，并每日核对库存。       Insures quality standards for all items purchased. 严格把关全部购买货物的质量标准。 Maintain vendors’ list and constantly re-evaluated based on price and performance criteria. 保留供货商的名单并经常核对价格和标准。 Take physical inventory once a month and generates variance reports and determining needed modifications to control procedures. 每月清点一次存货，并填写报告以及决定适当修改存货控制程序。 Determine annual usage of items for the purpose of negotiation quantity discounts and modifying inventory levels. 决定年度用货数量以便和供货商协商价格并修改存货水平。 Issue requisitions in accordance with established procedures. 按照标准程序填写采购申请表。 Coordinates product testing and evaluation studies. 协调产品测试和评估。 Communicate & follow up the status of order / delivery to concerned parties in a timely manner. 与采购部门及时沟通和落实物品采购情况。 Maintain an up to date source catalog library. 掌管保存全部零部件数据库及说明书。

• 积极主动，有团队精神。 • 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。 • 事先准备服务所需的食品、饮料、材料和设备。 • 基本的烹饪知识及扎实的基本功。 • Team player with initiative. • Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information. • Prepares in advance food, beverage, material and equipment needed for the service. •  Basic cooking knowledge with solid foundation.

岗位要求 1.中技以上文化程度；1年以上同岗位工作经验。 2.有强烈的责任感和事业心，工作认真负责，且对业务精益求精，具有较强的分析能力和动手能力。在工作中能吃苦耐劳，不怕脏，不怕累。 3.身体健康，精力充沛。 任职资格 1.电工证，须持证上岗。

Job Purpose:    工作目的 To clean and service guest villas in an efficient and timely manner ensuring the hotel achieves its guest expectation objectives 以高效、及时的方式为客人提供清洁和服务，确保能够达到酒店客人的期望。 KEY RESULT AREAS 主要工作职责 1.     Cleans and services all guest villas according to the pre-determined standards as per schedules 根据预先的标准，清洁和服务客房。 2.     Turns down guest rooms in a timely manner as directed 按要求及时给客人提供开夜床服务。 3.     Reports engineering failures and breakdowns to immediate supervisors 及时向主管报告工程缺陷 4.     Cleans and maintains housekeeping pantries ensuring par stocks are properly in order 清洁和维护客房部的工作间，确保存储物紧然有序 5.     Ensures housekeeping carts are clean, tidy and properly stocked for use 确保客房部的车干净整洁，存放有序。 6.     Check plants and report any problems to supervisor immediately 检查植物，发现问题立即报告给主管 7.     Report mini bar consumption to the Housekeeping Supervisor and assist in minibar replenishment 把酒水消费报给客房部的主管，并帮助补充迷你吧 8.     To attend to any ad hoc guests requests ensuring that they are is properly attended to 留心所有的客人需求，确保得到合理的关注 PERSONAL SPECIFICATION 个人能力描述 ·     In possession of all essential faculties 综合素质 ·     Strong stamina 精力充沛 ·     Positive approach to customer service Ability to cope with pressure. 应对压力的能力

Job Purpose: 工作目的 To provide relevant work exposure for the candidate to qualify for a future role as Spa Host 作出优秀的成绩, 以备将来成为水疗部的接待员。 KEY RESULT AREAS 主要工作职责 1. Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level. 任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。 2. Always offers an alternative if a requested service is unavailable. 在某些项目不允许的情况下要给客人提供多重选择。 3. Always visible to guests by being present at the reception desk. 当客人出现在前台时要在第一时间内察觉, 并给予专业服务。 4. Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products. 对于悦榕庄水疗的各种服务项目和设施设备要熟记于心, 便于随时对服务和产品进行升级销售。 5. Answers telephone calls in a professional, courteous and polite manner in accordance with hotel’s standards. 按照酒店的规定,专业,客气,有礼貌的接听来电。 6. Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures. 按照本部门的程序,接受和准确的为客人预定。 7. Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures. 确保所有的出纳运作都与酒店财务部的操作程序保持一致。 8. Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction. 承担责任, 在处理一些低级客人的无理要求时要表现出果断的判断力,以提高客人的满意度。 PERSONAL SPECIFICATION 个人能力描述 · Word proficiency Word操作熟练 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的组织能力 · Literacy 读写能力 · Handle a load of work demands 可以处理高负荷的工作要求

Job Purpose: 工作目的 Responsible for receiving, inventory and issuance of uniforms and linen and when needed to help mend 负责制服及布草的收货、存货及发放并在需要时协助缝补 KEY RESULT AREAS 主要工作职责 1. According to the hotel procedures and issuing of staff uniforms, catering cloth grass and guest room cloth grass 按照酒店程序处理和发放员工制服、餐饮布草及客房布草 2. According to the principle and the issuance of employees for one-on-one uniform 坚持按一对一原则收取和发放员工制服 3. Keep employees of the uniform standard, lost and found damage shall be immediately to supervisor 保持员工制服的标准，发现丢失和损坏应立即向主管汇报 4. And laundry closely, focus on the uniform of the grass and cloth flow 和洗衣房密切配合，关注布草和制服的流动 5. In the case of the sewing work is not on duty to assist in the repair uniforms 在缝纫工未当值的情况下协助修补制服 6. Ensure that the resignation and termination of employees to return the uniforms and work shoes 确保离职及停职的员工交回制服和工鞋 7. Maintain a uniform room / linen room clean, the items placed in an orderly 保持制服房/布草房整洁，各项物品摆放有序 PERSONAL SPECIFICATION 个人能力描述 1. The operation of the sewing machine knowledge 缝纫机的操作知识 2. Repair, sewing different fabric knowledge 修补、缝纫不同织物知识 3. At least two years five star hotel laundry dry cleaning staff experience 具备2年以上五星级酒店洗衣房干洗员工作的经验

Job Purpose:    工作目的 Work with cautiousness in order to produce the best result and good quality product using proper care of machine and chemical. 在工作中小心谨慎地使用各类机械和化学药品，确保产品质量达标。 KEY RESULT AREAS 主要工作职责 1.     Follow the hotel and hotel and Housekeeping Department Policies and Procedures. 服从酒店和客房部政策和称序。 2.     To collect all Laundry from the guest services 收取所有客人要求的洗衣。 3.     To ensure that all laundered items are delivered to there respective rooms correctly and on time。 确保所有洗衣都及时准确地返还房间。 4.     To use standard salutations at all times with guest.. 总是和客人使用标准的问候用语。 5.     To place all laundered items in the respective logbook 把所有的洗衣装到有标记的袋子里。 6.     Filling in forms and checklists as required on time 按要求准时填写表格和检查表 7.     Any other duties assigned by the Laundry Supervisor。 其它任何洗衣房主管安排的工作。 8.     To maintain all records for the purpose of legal and governmental purposes. 保证各种记录符合法律及政府的规定。 PERSONAL SPECIFICATION 个人能力描述 ·     Good English language skills. 良好的语言技巧 ·     Some organizational skills. 一些组织技巧 ·     Team-work spirit. 团队合作精神 ·     Ability to cope with pressure. 应对压力的能力

Job Purpose: 工作目的 To provide relevant work exposure for the candidate to qualify for a future role as Spa Host 作出优秀的成绩, 以备将来成为水疗部的接待员。 KEY RESULT AREAS 主要工作职责 1. Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level. 任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。 2. Always offers an alternative if a requested service is unavailable. 在某些项目不允许的情况下要给客人提供多重选择。 3. Always visible to guests by being present at the reception desk. 当客人出现在前台时要在第一时间内察觉, 并给予专业服务。 4. Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products. 对于悦榕庄水疗的各种服务项目和设施设备要熟记于心, 便于随时对服务和产品进行升级销售。 5. Answers telephone calls in a professional, courteous and polite manner in accordance with hotel’s standards. 按照酒店的规定,专业,客气,有礼貌的接听来电。 6. Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures. 按照本部门的程序,接受和准确的为客人预定。 7. Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures. 确保所有的出纳运作都与酒店财务部的操作程序保持一致。 8. Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction. 承担责任, 在处理一些低级客人的无理要求时要表现出果断的判断力,以提高客人的满意度。 PERSONAL SPECIFICATION 个人能力描述 · Word proficiency Word操作熟练 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的组织能力 · Literacy 读写能力 · Handle a load of work demands 可以处理高负荷的工作要求

Job Purpose:    工作目的 Carefully observe the hotel’s CCTV Surveillance system, and timely detect and report abnormal situations and suspicious personnel in the hotel. 认真观察酒店闭路电视监控系统，及时发现并报告酒店内的异常情况和可疑人员。 KEY RESULT AREAS 主要工作职责 1.       Salute for vehicles and guest entering and leaving the hotel 对进出酒店的宾客车辆和管理层人员执行敬礼制度 2.       Follow assignments, to ensure the absolute safety of the jurisdiction 服上级分配任务，确保所管辖区域的绝对安全 3.       To maintain the normal order of the door and around to protect the doors and the smooth flow of road surrounding Areas. 维护大门及周围的正常秩序，保障大门及周边区域大路的畅通； 4.       Greeting for the visitors prompt and courtesy, and asked out the reasons for visiting and entering the hotel, 迅速而礼貌向来访者或进入酒店者行礼问候，并问明来访和进入酒店的原因 5.       Responsible for receiving visitors and visitors, the visiting officers, should contact the respondents, the respondents agreed to be placed after, to allow visitors to notify reception processing, do not allow persons prohibited from entering, and make the appropriate register 负责接待来访人员和参观人员，对来访人员，应联系被访者，被访者同意后方可放入，对允许的参观人员，通知前台处理，不允许者禁止进入，并作好相应登记； 6.       Prohibit the hotel staff to wear civilian clothes and related marks entry into the hotel business area  禁止酒店员工穿便服及相关标志的人员进入酒店营业区域； 7.       assist Security Manager to deal with all types of accidents occurring inside, receiving guests and staff reported missing cases, and accidents on major cases reported to the leadership and the public security organs in a timely manner, while protecting the scene, with the public security authorities do survey work; 协助保安部经理处理店内发生的各类安全事故，受理住店客人及员工报失案件，对重大案件和责任事故要及时上报领导和公安机关，同时保护好现场，配合公安机关做好调查处理工作； 8.       Hotel staff, maintenance construction workers, gardener，delivery person prohibited from the main entrance and out (except in special circumstances) 酒店员工、维修施工人员、绿化人员、送货人员禁止从正门进出（除特殊情况外）； PERSONAL SPECIFICATION 个人能力描述 ·     Good Putonghua and simple English listening 良好的普通话以及简单的英语听力 ·     good organization skills 良好的组织能力 ·     literacy 读写能力 ·     handle a load of work demands 可以处理高负荷的工作要求

岗位职责 1、每日银行业务，包括从保险箱中收取现金信封，开启，核数并对总体结算； 2、按要求处理零用现金，每周进行对账； 3、准备月度帐目的出入和结算，然后呈交相关的业务经理； 4、按要求签发和回收银行合同，并按月准备酒店银行帐目总表； 5、每日进行补足备用金工作。 岗位要求 1、大专以上学历； 2、至少财务相关工作经验两年以上； 3、工作细致、严谨，具有较强的工作热情和责任感； 4、熟悉酒店账务税务流程优先；