1. Monitor guest relations’
personnel to ensure maximum guest satisfaction through personal recognition and
prompt cordial attention from arrival through departure
监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度
2. Monitor guest relations
personnel to ensure The ALL members consistently receive all benefits, repeat
guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作,以确保雅高心悦界会员始终得到全部优惠,常客和其它贵宾也得到特别关照
3. Works with Superior and
Talent & Culture on manpower planning and management needs
与上级领导和人才与文化部一起进行人才规划和管理需求。
4. Works with Superior and
Director of Finance in the preparation and management of the Department’s
budget.
与上级领导和财务总监一起编制和管理部门预算。
5. Appraise appearance,
discipline and efficiency of all staff under direct supervision and initiate
immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取直接的纠正措施
6. Organize and conduct regular
meeting for all Guest Relation’s staff to facilitate communications and smooth
operations
组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行
7. Compile, analyze and control
guest relations’ costs
对客户关系部的成本情况进行编写、分析和控制
8. Prepare efficient work
schedule for Guest Relations Staff, arranging holidays and vacation, taking
into consideration project occupancy and forecasts and any large group
movements, especially those with early or late arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为客户关系部员工准备高效的工作计划,安排节日和假日