Job description
1. Overall responsible for the Edits throughout the hotel.
2. EDITOR connects, differentiates, and elevates the guest experience and guest satisfaction at all areas.
3. EDITOR creates unique offerings culture at the hotel for the guests, the team and within the
community.
4. Empowered to act, Editor uses their network, relationships to create the newest, latest, coolest, and
unique experiences and bring them to life within the brand and with our guests.
5. EDITOR brings to life the pillars, Local, Experiential and Social, according to the brand’s personality
for the guests and allows to activate this key brand differentiator in a way that creates both
valuable and memorable experiences for our guests, ultimately driving loyalty to the brand and
providing hotels a way to differentiate themselves in the ever-growing lifestyle hotel market. 6. The position ensures that there is someone focusing entirely on providing guests edits, following up on
any guest comments, soliciting guest comments and working with other departments to provide
experience and connections within and outside of the hotel.
7. The role of interacting with guests personally, ensures a more enhanced guest experience and more
frequent activation of the Brand Pillars, which in turn leads to greater congruency between hotel's
promise of exploration and interaction and the actual delivery of the experience.
Qualifications
1. Excellent networking and communication skills and bi-lingual.
2. Excellent and in-depth knowledge of the local area and in particular lifestyle focused events and locations that are connected with interests, design, entertainment, sports, music, and RB&E.
3. A genuine personal interest in lifestyle events and information that is close to Maqo's personality and brand positioning.
4. Excellent interpersonal and problem resolution skills with an outgoing and socialite personality with the ability to work as part of a team.
5. Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed.
6. Basic computer skills, preferably including but not limited to Microsoft Word, Excel, and PowerPoint, Opera, ReviewPro.
7. A basic knowledge of Hotel operations.