Scope职责范围
To clean rooms, keeping corridors, pantries and trolleys clean. Making sure these work areas are free of safety hazards and performs his/her tasks in a safe and efficient manner.
完成对客房,走廊,工作间和推车的清洁工作。确保工作区域没有安全隐患并用安全有效的方式执行工作任务。
Job requirements工作要求
- Attend morning handover with the Housekeeping floor supervisor.
在晨会时,与楼层主管交接工作。
- Complete assigned jobs working systematically from room to room.
有计划先后地完成被分配的客房工作。
- Ensures all maintenance is reported to the Housekeeping Order Taker.
确保向客房协调员汇报所有的工程维修。
- Maintain a fully stocked inventory of all mini-bar items. If par level is low, communicate to Housekeeping Order Taker accordingly.
保持迷你吧储备充足,如储备较低,应与客房协调员沟通。
- Report all accidents to the floor supervisor and the security officer.
向楼层主管和安保员汇报所有突发事件和意外。
- Ensure a correct handover takes place with the floor supervisor.
确保和楼层主管有正确的工作交接。
- Ensure pantries are kept tidy.
确保工作间保持整洁。
- Ensure all corridors are kept clean.
确保所有走廊保持整洁。
- To ensure room attendant work bucket and floor pantry are restocked for the next day work.
确保服务员手提篮和工作间的备品齐全,从而方便第二天服务员的工作。
- Complete blitz assigned on a daily basis.
完成每日的突发事件。
- Be aware of all hotel facilities and activities and respond appropriately to all guest inquires.
了解酒店信息设施和活动并合理回答客人的询问。
- Ensure that a correct hand over takes place with the housekeeping floor supervisor or housekeeping coordinator at the end of shift.
下班前确保与楼层主管,客房协调员或客房部培训员有正确的工作交接。
- Take personal responsibility to the master key assigned and use it under the guidance provided.
在规定范围内使用万能钥匙并对所分配的万能钥匙承担责任。
- Complete assigned jobs, working systematically from floor to floor.
有系统的完成被分配的楼层工作。
- Stock the mini-bar trolley with the necessary items in order to maintain the par level on a daily basis.
补充迷你吧推车内所需物品以确保日常工作所需储备。
- Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.
每日清点客人迷你吧饮料使用情况,并在宾客退房前,准确无误地将所消费项目入账。
- During turn down service, to ensure beds are turned back, with blinds drawn bins emptied. Replenish used bathroom linen and tidy bathroom according to the set standard.
在夜床服务中,确保被褥翻开,关闭窗帘,废纸篓清空,并且根据标准补充用过的毛巾,备品和整理卫生间。
- To place any special requests into room e.g. water, hot chocolate or tea bag on bedside tables, any saviour on bed, slippers beside bed etc.
根据特殊要求,在房内摆放,例如:在床头放置矿泉水,热巧克力,茶包,在床上放置纪念品,在床边放拖鞋等
- Actively promote a work environment which cares for guest and colleagues alike.
关心宾客和关爱同事从而营造积极的工作环境
Others 其他
- Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作。