To develop, maintain and update detailed
Departmental Operations Manual that reflect policies & procedures, work processes and standards
of performance within the Department. To
ensure annual review to accurately reflect any changes.
制定和更新详细的部门营运手册，反应部门的政策和流程、工作程序和行为标准。确保及时修正任何变化。
To conduct regular departmental communications
meetings and ensures departmental briefings and meetings are effective and conducted as
necessary.
定期举行部门沟通会议、保证部门例会和会议有效执行。
To ensure that an efficient and accurate filling
system, both manual as well as electronically is maintained at all times.
确保准确高效的保存文件，包括书面和电子版。
To ensure up-to-date Delphi records of all events
accounts.
确保及时更新Delphi系统中所有的宴会销售客户资料。
To keep and safeguard all contracts and financial
documents.
确保妥善保存所有合约以及财务文件。
To monitor all hotel associates deliver the brand
promise and provide exceptional guest service at all times, providing positive
and constructive feedback as necessary to the respective Department Head.
监测所有酒店员工是否达到品牌标准提供品牌保证、提供优越一致的客户服务，为各自部门领导提供积极的、建设性的反馈。
To ensure associates also provide excellent service
to internal customers in other departments as appropriate.
确保员工同时为其他部门的内部客人适当提供优质服务。
To spend time in each function/ event to ensure
that the function/ event is managed well by the Conference and Banquet Team.
仔细检查对每个宴会的准备工作，确保会议和宴会团队完善的工作以使活动圆满举办。
To gather guest’s comments and provides feedback to
the Food and Beverage, both Culinary and Service ensuring that the quality of
the products and services are consistent with guest’s requirement and
expectation.
听取客人的反馈和建议，并转达至餐饮部、厨房部门以确保酒店的产品和服务持续一致的达成客人的期望。
To maintain positive guest and colleague
interactions with food working relationships.
维护与客人及伙伴的良好工作关系。
To be responsible for the overall Events
Department’s revenue and expense budget.
全面负责宴会销售部门的收益和费用预算。
To assist with the preparation of the annual
Marketing Business Plan ensuring Divisional Objectives fully address business
objectives of the hotel and needs of associates.
协助准备市场推广部的年度营销计划，确保部门目标与酒店及员工的目标相一致。
To assist with the preparation and regularly update
of the departmental budget, in close cooperation with the Director of Marketing and EAM – Food & Beverage ensuring
targets are met and costs are effectively controlled.
协助准备部门预算并定期更新，与销售总监和餐饮部行政总监密切合作确保完成目标并及时控制预算。
To maintain complete and supported records of all
sales agreements, contracts and quotes for the hotel as per Hyatt International
Policies & Procedures.
根据凯悦国际的政策及程序，管理完整的和具备相应证明文件的酒店销售合约、合同和报价书。
To closely work together with the EAM - Food &
Beverage and Executive Chef on the Events product, costing and pricing.
就宴会相关产品、成本控制和价格与餐饮部行政总监和行政总厨紧密合作。
To continuously seek ways to maximise revenues and
profits by cross selling and up-selling other facilities and service.
通过横向销售和促销其他设施和服务等，持续发展扩大收益和盈利的方式。
To ensure that all hotel, company and local rules,
policies and regulations relating to financial record keeping, money handling
and licensing are adhered to, including the timely and accurate reporting of
financial information.
确保严格执行酒店、集团和当地法规政策中关于财务记录保存和现金处理方式和许可执照等的相关法规，包括及时和准确的报告财务情况。
To conduct extensive competitor surveys on current
and new Events/ Banqueting product & concept.
做行业竞争对手的现存的和新的会议和宴会产品及理念的情况调查。
To actively court and develop sales and marketing
activities with key industry partners such as travel agencies, convention
organisers.
积极的与旅行社和会议组织方开展市场行销活动。
To ensure a high level of exposure for hotel
through direct sales solicitation, telephone contacts and written
communications.
通过直接的销售活动、电话和书面的沟通，确保酒店的高知名度。
To professionally devise routine telemarketing
activities to identify new business opportunities.
专业的开展日常电话市场推广活动，以获取新的业务机会。
To develop, monitor, and evaluate all events
related objectives, strategies, marketing plan and action plans with the
Director of Marketing and EAM - F&B so as to achieve or surpass forecasted
revenues.
与市场推广部总监和餐饮部行政总监紧密合作，共同发展、监测和评估所有与宴会销售相关的目标、策略和市场推广计划和行动计划以达到或超越预测收益。
To assist the Director of Marketing to review and
evaluate the effectiveness of catering activities and adjust as necessary to
achieve or exceed the objectives as outlined in the Annual Marketing Plan.
协助市场推广部总监审核和评估宴会销售活动的高效性，做出必要的调整以达到或超越年度市场推广计划中宴会销售的相关部分。
To implement the operational standards as per Hyatt
International Operation Manuals, establishing the Hotel as the undisputed
trendsetter in Catering creativity.
执行凯悦国际营运手册的营运标准，使酒店在宴会创意领域成为毫无争议的潮流创导者。
To plan and make sales calls to companies which are
our current and potential clienteles to explore into new events business
opportunities.
计划和进行对现有和潜在客户的销售拜访，以开拓新的宴会业务机会。
To ensure that all Events associates are fully
aware of market needs and trends and that their products meet these
requirements.
确保所有宴会销售员工全面了解市场需求和趋势，以使他们的产品达到要求。
To work closely with the Executive Chef, Conference
and Banqueting Manager on creative suggestions and event execution matters.
与行政总厨、会议和宴会服务经理紧密合作，创造性的建议和执行宴会方案。
To meet and greet VIP guests upon arrival/
departure.
在重要客户到达或离开酒店时予以欢迎和送别。
To maintain a detailed knowledge of hotel
facilities, features and services.
详细了解最新和详细的酒店设施、特色和服务的知识。
To work closely with other Department Heads in a
supportive and flexible manner, focusing on the overall success of the hotel
and the satisfaction of hotel guests.
与其他部门经理紧密合作，以支持和灵活的态度致力于酒店的整体成功和客人的满意。
To ensure that utilization of various technology
(Delphi, Operas, Reserves) and software is maximized and that clean data are
maintained at all times.
确保充分使用不同的技术支持(Delphi,
Operas, Reserves) 及软件技术，并随时保持清晰的资料库。
To review Events files to ensure correct booking
procedures, including group room and meeting program history, Events set up and
themes, contractual agreements, etc.
审核所有宴会销售文件以确保正确的预定程序，包括团队房间和会议项目的历史纪录，宴会场所安排和主题，合同约定等。
To ensure that all credit and collection procedures
established by the hotel credit policies and procedures are implemented.
确保所有的放帐和收帐程序按照酒店的政策和程序所规定的执行。
To ensure that all sales contracts follow the
established hotel policies and procedures and are based on sound commercial
judgment. To ensure that an accurate
database is maintained for all term contracts and that this database is
integrated with the database on Accounting & Finance and updated.
确保所有的销售合同符合建立的政策与程序，并基于预测的商业判断。确保为所有的条款合约建立和维护准确地数据库，该数据库的资料与财务部的保持统一并更新。
To ensure that all Events associates are fully
versed in up-selling techniques and have a thorough product knowledge.
确保所有宴会销售的员工都具备熟练的推销产品技巧和掌握完全的产品知识。
To be demanding and critical when it comes to
departmental standards.
以高标准和严格的要求来执行部门标准。
To recruit, select and develop Events associates
who are able to work following Financial, Operational and Administrative
Philosophies willing to become multi skilled and perform multi tasks.
负责宴会销售部招聘甄选事宜，确保部门领导的招聘工作遵循酒店方针并且按照参选者能力甄选员工。
To delegate appropriately, duties and
responsibilities to equipped and resourced associates, nurturing and developing
them whilst ensuring standards of operation and safety are maintained.
合理分配工作和职责给具备所需设备和资源的员工，在确保营运和安全标准的同时培养和发展员工。
To instill and support the Training initiatives and
philosophies of the company and work closely with the Director of Learning
& Development developing Departmental Trainers.
协助学习与发展总监和部门培训协调员给部门员工计划和开展有效的培训。
To ensure that all
associates
maximize productivity and morale within their respective sections. Consistently
adherence to the Hotel Policies & Procedures and local legislation to be
maintained.
确保所有员工达到最大生产率，在各自的区域内保持良好的士气。 始终遵守酒店政策和程序和本地法规的要求。
To maximise the effectiveness of every Events associate
by developing each individuals’ skills and abilities through the appropriate
training, coaching and/ or mentoring.
通过适当培训、教导和探讨发展员工个人技巧和能力，达到优化部门领导工作效率的目的。
To encourage associates to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.
鼓励员工的创造性，认可他们的成绩并且提出新的目标挑战。
To ensure that all associates take an active role
in the training and development of associates.
确保所有员工积极投入培训课程和发展计划。
To provide sufficient training and development
opportunities to ensure associates are confident, well trained and
professionally equipped to deal with the demands of their function.
提供高效的培训和发展机遇，以确保员工自信、熟练和专业的处理相关的工作要求。
To ensure associates have a complete understanding
of rules and regulations, and that behaviour complies.
确保所有员工深刻理解并且恪守员工行为守则。
To ensure associates follow all hotel, company and
local rules, policies and regulations relating to fire nad hazard safety and security.
确保员工执行所有酒店、公司和本地关于防火和安全防卫的规章制度和政策。
To monitor associate morale and provide mechanisms
for performance feedback and development.
督导员工士气并提供表现评估与职业发展讨论的机制。
To conduct Annual Performance Appraisals providing
honest and appropriate feedback.
进行员工年度工作评估讨论，提供诚实恰当的反馈。
To effectively communicate guiding principles and
core values to all levels of associates.
将指导原则和核心价值有效的与所有级别员工沟通。
To conduct Departmental Monthly and Weekly Meetings
together with Events Team and ensuring all meetings are well planned, efficient
and results oriented.
定期召开宴会销售团队月度和每周部门例会，确保所有会议准备充分，有效和具有针对性。
To handles guest and associate enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up.
快速周到地处理客人及员工询问，出现投诉及其他问题要及时汇报。如果没有快速的解决办法，要确保及时必要的跟进。
To be knowledgeable in statutory legislation in associate
and industrial elations, understanding and strictly adhering to rules &
regulations established in the Associate handbook and the hotel policies
concerning fire, hygiene and health & safety.
熟悉关于员工和行业的相关法律法规，理解并严格遵守酒店员工手册中的规章制度，以及酒店其他如消防安全、食品清洁、安全健康等政策。
To take an active involvement in the welfare,
safety, development and well being of associates providing advice, counselling
and truthful, diplomatic feedback.
积极参与员工福利、安全、发展和健康等方面的活动，提供建议、指导和真实可靠的反馈。
To exercise responsible management and self controlled
behaviour at all times, positively representing the hotel management team and
Hyatt International.
始终保持负责的管理行为，积极正面的代表酒店管理团队和凯悦集团。
To respond to requests to undertake any reasonable
tasks and secondary duties and adjust to changes as dictated by hotel, market,
industry and company.
适应由行业、公司和酒店变要求的相关职能的相关变化。
