营运
Operational
§ 完全了解Birchstreet系统（物料部管理系统）。
Thorough
understanding of the Birchstreet system (Materials Management System).
§ 通过有效的购买和获取最具有竞争力价格的产品和服务，将酒店支出最小化。
Ensures that hotel
expenses are minimised through the use of effective purchasing and by obtaining
the most competitive prices for goods and services.
§ 定期进行市场调查，获得最具竞争力的报价，并积极的进行谈判以获得最大化的购买力价格优惠。
Conducts regular market surveys, obtains
competitive quotations and aggressively negotiate in order maximize the
benefits.
§ 尽可能使库存在满足供给的情况下保持在最低限额，加大周转速度和扩大空间利用。
Keeps inventories as
low as optimal to properly supply the operation’s needs and maximise inventory
turnover and space utilisation.
§ 确保库存物品的合理储存，并根据先进先出原则，降低浪费和物品的腐败。
Ensures that
inventory items are stored properly and issued in FIFO rotation to minimise
wastage and spoilage.
§ 从不同的供应商获取至少3种以上报价，以根据不同部门要求采购质优价廉的货物。
Acquires three (3)
price quotations from various sources to determine the lowest cost while
maintaining the best quality for any item(s) requested by the different
departments.
§ 负责建立和维护电脑数据：存储货物、存储标准、物品包括在存储项目内的物品、续订货物、物价表、购买请求、计量单位。
Responsible for the
creation and maintenance of certain computer data namely: Inventory Items, Par
Stock, items to be included as inventory items, re-order points, item listing,
Purchase Orders, Unit of Measure.
§ 同供应商和其代表交谈，以获得所需产品的信息、规格和报价。
Conducts interviews
with suppliers, representatives and obtains information, specifications and
quotations on any item required.
§ 负责准确及时地处理各部门提交的所有申购单。
Responsible for the
accurate, timely process of all Purchase Requests submitted by various
departments.
§ 确保所有申购单的正确记录。
Ensures proper documentation
of all Purchase Requests.
§ 协助找寻有信誉的供货商为酒店供应物品。
Sources for vendors with
creditability to provide goods for the Hotel.
§ 确保收货区域的清洁与整齐，安全及秩序，包括物料部办公室，收货区及库房区域。
Ensures the security and
maintenance of a clean and organised receiving area, including the Materials
Office, receiving dock, and store areas.
§ 根据相关部门提供的要求找寻样品，并向物料部经理进行推荐，以选择合适的供应商。
Sources for samples as per
the specifications provided by the departments concerned prior to making
recommendation to the Materials Manager in choosing a suitable supplier.
§ 亲自到市场中采购部门急需的物品。
Personally goes out to the
market to source for items or goods that are urgently needed by the
departments.
§ 严格遵循酒店采购物品的所有政策和程序。
Strictly adheres to all
policies and procedure with regard to the purchasing of goods for the Hotel.
§ 在采购前，确保所有承包商/供应商及供货商拥有合法的证照。
Ensures all contractors/
suppliers/ vendors possess legal trading license prior to making any purchase
order.
§ 与收货文员密切合作以确保从供应商或承包商收到的物品符合酒店的要求和规格。
Works closely with the
Receiving to ensure all items received from the suppliers or contractors meet
the Hotel’s requirements and specifications.
§ 依据部门要求，确保所有物品的订购数量正确。
Ensures the quantities of
all items order are accurate as per the department’s request.
§ 严格遵守以合理的价格购买高质量物品的原则。
Strictly adheres to the
principle of “good quality items with reasonable price” when purchasing items
for the Hotel.
行政管理
Administration
§ 协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。
Assists with the
development, maintenance and update of a detailed Department Operations Manual
that reflects Policies & Procedures, work processes and standards of
performance within the Division.
§ 协助准备年度商业计划，确保部门目标充分体现酒店目标并满足员工需要。
Assists with the
preparation of annual Finance Business Plan, ensuring Divisional Objectives
fully address business objectives of the Hotel and needs of associates.
§ 建立和维护历史资料，及建立相应的供应商产品价格清单。
Establishes and
maintains historical data and a library of catalogues referencing suppliers’
price list.
§ 维护厂商资料及历史资料。
Maintains vendor
files and historical files.
§ 负责确保所有公司、地区、酒店和政府报表准确及时的编制和上交。
Responsible for
ensuring that all Corporate, Regional, hotel and governmental reports are
compiled accurately and submitted in a timely manner.
人员管理
People Management
§
通过参与管理，根据酒店制度和程序以及相关适用法律，对所有物料部部员工进行紧密督导。
Through hands-on management, supervises
closely all Materials associates in the performance of their duties in
accordance with Policies & Procedures and applicable laws.
§
给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。
Delegates appropriately duties and
responsibilities to equipped and resourceful associates, nurturing and
developing them whilst ensuring standards of operation and safety are
maintained.
§
发展及协助针对提高技能和知识的培训活动。
Develops and assists with training activities
focused on improving skills and knowledge.
§
确保员工完全理解酒店的规章制度并遵照执行。
Ensures associates have a complete
understanding of Rules & Regulations, and that behaviour complies with them.
§
监督员工士气并提供工作表现及发展的反馈。
Monitors associate morale and provides
mechanism for performance feedback and development.
§
将指导原则及核心价值有效地传达给所有层级的员工。
Effectively communicates guiding principles
and core values to all levels of associates.
§
确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Ensures all associates maintain an up-to-date
awareness of hotel product knowledge, current promotion, policy changes and
appropriate internal communication.
总则
General
§ 按要求出席所有会议并作出贡献。
Attends and
contributes to all Meetings as required.
§ 确保所有员工始终提供礼貌和专业的服务。
Ensures all
associates provide courteous and professional service at all times.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest and
associate enquiries in a courteous and efficient manner, reporting complaints
or problems if no immediate solution can be found.
§ 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in
statutory legislation in associate and industrial relations, understanding and
strictly adhering to Rules & Regulations established in the Associate handbook
and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Is actively involved
in the welfare, safety, development and well-being of associates providing
advice, counselling and truthful, diplomatic feedback.
§ 确保高标准的个人形象和仪容仪表。
Ensures high
standards of personal presentation & grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive
guest and colleague interactions with good working relationships.
§ 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises
responsible management and behaviour at all times and positively representing
the Hotel Management Team and Hyatt Hotels Corporation.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests
to undertake any reasonable tasks and secondary duties and to changes as dictated
by the Hotel, industry and company.
