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  • 上海 | 经验不限 | 大专 | 提供食宿

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    国际高端酒店/5星级 | 50-99人
    发布于 09:35
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      工作地全国 Job Title:                 GENERAL MANAGER 职称:                        总经理 Department:           Executive Office 部门:                        行政办公室 Immediate Supervisor:     Vice President of Hotel Operations 直接上司:                           中国区酒店运营副总裁   JOB SUMMARY: 职位简介: RESPONSIBILITIES: 职责   1      Hotel Pre-opening              酒店筹开业 For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included: 总经理在开业前阶段,为新酒店的开业准备提交全面开业前所有预算计划及支出,制定包含各部门各阶段的详细行动计划的筹开计划总表来满足酒店的顺利开业。其他工作,包括: l  Assist in supplying and maintaining all licenses and permit requirements l  协助提供和维持所有的执照和许可证要求 l  Prepare charts and reports on work progress of constructions exterior and internal décor installations. l  准备图表和对建筑的外部和内部设施的工作进度报告 l  Prepare the schedules of recruitment’s and staff training plans. l  准备计划招聘和员工培训计划 l  Produce timelines and action plans on services to be rendered at different stages. l  提供不同时间段的服务时间表和行动计划表 l  Submit a pre-opening budget for showing the proposed expenditures to be made l  递交开业前预算显示该支出是由 l  Remuneration package of executives who are under the employment of pro-opening period. l  拟定开业前的高管薪酬支持体系 l  Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements. l  制定员工招聘和培训费用补贴,销售和营销推广方案,或任何其他的庆祝活动开幕前要求开放 l  Prepare a purchasing plan on operating equipment and utensils required initially. l  初步准备采购计划的操作设备和用具 l  Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel. l  联络供应商,协商合适的清洁,维护费用,保证害虫灭绝,酒店安全和其他商品及服务在酒店运营时的所需 l  Provide standard pre-opening accounting setup and services. l  提供标准的开业会计设置和服务 l  Prepare and establish a set of operating policies/procedures, operation and training manual. l  准备建立一套标准的经营政策/程序,操作和培训手册 l  Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel. l  制定国际和国内的销售和市场推广计划,包括广告、公共关系和其他程序的安全业务和酒店预订等 l  Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package. l  制定的组织图,编制员工手册、工作时间表、补偿机制及薪资 l  Recruit initial staff and implementation training program. l  实施员工招募及培训计划 l  Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises. l  洽谈和特许权,许可证管理的处所内,承租人,收货人和其他用户的酒店设施。   2. Hotel Daily Operations     酒店日常运营   l  Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues. l  保持与酒店业主和谐的工作关系,以持续地保持业主方对酒店管理公司的承诺的遵循。按照管理会议需要,定期参加业主和管理公司的指导方针会议。保持积极的态度,与管理公司和其他酒店的业主和上级,同事保持良好的沟通。 l  Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved. l  保持酒店的顺利运作,包括管理和执行的政策和程序,建立和监测酒店的整体目标。每天例行抽查酒店客房,以保证及时的维修和服务达标 l  Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs.  And control the operating service standards to meet the expectations of both guests and owners.  Established operational objectives and action plans with time frame towards achieving goals.  l  紧密监督酒店计划及设置目标。为追求利润最大化以及最大限度地降低运营成本,控制服务标准流程,满足顾客及业主的期望,并建立业务目标和时间框架来实现酒店的运营目标 l  Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff.  Make closely monitoring on departmental performance from time to time. l  监督和审查的所有人力资源部员工活动,如员工激励计划,员工的发展和培训计划,对员工的工作效率高等优点,最大限度地提高员工的士气,以降低员工流动率。确保服务的效率,有效的团队合作和管理人员的责任。紧密监测部门绩效表现 l  Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales. l  隔周审查财务部门报表及部门主管表现,根据报表数据改变营销计划及制定新的财务指导。协助销售及营销部门制定的销售目标,增加收入,包括客房及餐饮销售 l  Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours. l  建立饭店定位及经营经验,具有有效的市场营销和销售技巧,进行市场研究,营销策略和酒店促销。尽可能亲自处理所有的投诉都尽可能回答所有酒店的对应关系,并在24小时内进行有效行政答复 l  Produce and send the required monthly reports to the owners and with a copies sent to Management Company: ----Monthly manager’s report ----Month-end financial statements package ----Sales/marketing promotional plans l  向业主公司及酒店管理公司制作并提供所需的月度报告: -----每月经理报告 ----月末财务报表 ----销售及营销推广计划   JOB REQUIREMENT任职要求 l  Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience; 具有至少15年酒店业高星级酒店工作经验,并有独立运营或市场拓展经验; l  Good professional knowledge and good individual work ability; 良好的职业素养和独当一面的工作能力; l  Good responsible attitude, dedication and integrity; 高度的责任心、敬业精神及诚信态度; l  Good interpersonal, communication and negotiating skills; 良好的与人交流、沟通和谈判技巧; l  Be good at analyzing skills and problem solving skills; 精于分析问题、专于解决问题; l  Be good at team and quick decision, and be accountable decision-marking; 善于团队管理,用于果断决策,敢于承担责任; l  Good managing change ability and professional level; 具有较强的应变能力及资深的专业水平。 l  A pleasant personality; 性格开朗、亲和力强; l  Adaptation and accept the frequency business trip; 吃苦精神强,适应非常规的出差工作性质; l  Aim higher.        勇于进取创新,不断挑战目标。
  • 上海 | 经验不限 | 学历不限

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    其他 | 100-499人
    发布于 09:53
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    岗位职责: 1.统筹运营中心的选址、拓店、团队组建、干部培养、企业文化植入、各片区门店的经营管理工作; 2.对品牌的经营业绩与利润指标的达成负责; 3.对品牌的综合服务品质、产品呈现品质、客户满意度、员工满意度等指标的达成、提升优化负责; 4.对门店拓展计划目标的达成负责; 5.结合战略与流程标准设计中心逐步完成运营管理体系的设计、梳理、实践、优化、完善工作。 您可将个人简历和求职意向发送至hht@dfwsgroup.com,如有合适职位,我们会第一时间与您联系~
  • 上海-松江区 | 经验不限 | 学历不限 | 提供住

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    其他IT/互联网 | 50-99人
    发布于 03-26
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    职位描述 资结构:每天8小时,保底240/天(超出算加班)每月保底7200岗位需求:1、年龄25-45岁 2、身高、体重及年龄要求:女身高155cm以上;: 体重不超标 3、学历要求:初中 4、语言要求:普通话标准 5、健康证要求:是 6、其他要求:会使用手机导航;会骑电瓶车(电瓶车需要续航70-80公里),电瓶车需自备(可提供如何租赁电瓶车的信息资源) 7、身体健康,无重大疾病史及受伤史;吃苦耐劳工作内容::家庭日常清洁收纳:家电清洗,开荒保洁上班时间:早八晚五 休息:有单上岗,无单宿舍休息(不上班也是240/天
  • 全国 | 10年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 2000人以上
    发布于 03-25
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    This position is applicable to the following hotels 该职位适用于以下酒店: Operation Hotel 营运酒店 Banyan Tree Chongqing Beibei 重庆北碚悦榕庄 Job description 岗位职责 Ensures compliance with the Group’s Mission Statement. 确保服从集团的使命声明。 Directs and maintains Sales and Marketing activities to achieve the planned performance levels. 指导和维护销售营销活动达到预期的效果和水平。 Constantly promotes and develops the hotel/resort’s business base. 不断推动和发展酒店的业务。 Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results. 监控实际与预算的目标,发展与控制服务和产品交付中的业绩,客户的满意度和财政目标。 Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce. 采取措施来促进适当的员工培训,确保最高的员工士气。 Ensures that proper employer/associates relations are maintained. 确保适当的雇主/员工关系的维护。 Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends). 评估一定时期的运行报告,视情况而定(每日,每周或者一个时期的结束)。 Reviews the property operations with the individual department heads to ensure that quality and service standards      are maintained throughout the hotel/resort. 与每个部门领导评估公司的运营情况,并确保和维持这个酒店的服务质量和标准。 Reviews guest ratings and follows through with the individual department heads to correct problem areas. 评估客人的评价并与部门领导共同解决发生的问题。 Develops and monitors short and long term planning for the property. 监管和发展公司短期和长期的计划。 Keeps abreast with innovations and business orientations in the luxury hospitality industry. 保持在奢侈酒店行业的创新和业务方向。 Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort. 评定目前的行业趋势和理念,并向其执行上级提出适当的建议和意见。
  • 全国 | 10年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    发布于 03-20
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    了解国家有关酒店行业的各项政策法规和高星级酒店各岗位的业务流程,有较丰富的酒店管理知识和管理经验,有较强的市场营销、品牌意识和全局观,有良好的规划能力、团队建设能力和应变处置能力,有较强的经营管理能力、市场洞察力和组织协调能力,能有效整合资源推进酒店经营目标的实现。
  • 上海 | 8年以上 | 本科

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    房地产综合开发 | 1000-2000人
    发布于 03-19
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    工作职责: 1、负责统筹酒店条线项目整体运营管理工作,为酒店项目资源拓展提供专业支持; 2、负责统筹自营品牌项目筹备、开业、运营管理等工作; 3、对接委管酒店,持续进行运营提升及管理工作; 4、负责对现行酒店品牌运营标准体系进行迭代更新; 5、负责酒店管理队伍人才梯队建设,培养合格的储备总经理。 任职资格: 1、35-45岁,本科及以上 2、8年以上住宿行业工作经验 3、具有标杆公司工作背景和同岗位工作经验。具备至少3年以上标杆高端五星级以上酒店项目总经理经验,同时具备内资酒店品牌总部/业主方管理经验。 4、在酒店市场销售、房务、餐饮等条线至少精通其中两个模块。 5、具备丰富的酒店筹开、翻牌经验,有统筹多项目同时筹开经验为优。 6、擅长带领团对运营酒店在Revpar、OCC、平均房价、满意度等方面进行差异化提升,以提升酒店综合竞争力。 7、富有激情,具备极强的项目管理能力,极强的沟通能力。
  • 上海 | 经验不限 | 学历不限

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-18
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. Position Statement Reporting into the Senior Director, Brand Management, Suites & Focused Service Brand Management APAC, this position is responsible for day-to-day support in delivering on our brand strategy and priorities for Hilton Garden Inn in Greater China & Mongolia, Hong Kong, Macau, and Taiwan. This includes creating and maintaining differentiation across the brands within Hilton and amongst the competitors through clear positioning, deploying meaningful and locally relevant product and service initiatives and standards that reinforce and reflect the brand personality, managing the innovation cycle of our prototypes and programmatic elements, ensuring long-term brand equity through system management, and supporting enterprise unit distribution strategies. What will I be doing? The Director, Brand Management Hilton Garden Inn GCM is responsible for: Setting Strategy • Director-level thought leadership and strategic support of the Senior Director, Suites & Focused Service Brand Management APAC and of our key strategic priorities, projects, and initiatives. • Ability to think strategically at the enterprise level, with the know-how to deliver at the category, brand, regional, and property level. • Take an entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry and region to drive brand awareness, preference, and brand love. Executing for Results • Deliver competitive, locally relevant products and services aligned with the focused service space as demanded by owners and guests alike. Conduct or collaborate on all activities needed to grow the brand, including research, prototype and design development or optimization, F&B programming and brand personality localization. • Lead, manage, and assist with enterprise and brand initiatives designed to enhance the on-property customer experience and drive programs and products that foster a commercial culture across all aspects of the business while adhering to owner friendly economics. • Work with various enterprise stakeholders to drive innovation, improve integration, increase automation, and develop, create, and implement successful and measurable programs to assist in growing revenue, driving loyalty, improving service culture, delivering on our Customer Promise, increasing profitability, and executing brand and enterprise objectives within all operating models. • Develop and maintain guides for brand programs and initiatives for successful implementation by hotel teams. • Conduct cost-benefit analysis for brand standards and programs to ensure they drive guest experience and positive owner returns. • Work closely with the Development Team to ensure a pragmatic approach to new deals while balancing a growth mindset with long-term brand equity and support with presentations and pitches. • Work closely with Communications Team on brand launches, FAM trips, press releases, and brand promotional content. • Collaborate with HSM on procurement strategies for the Suites and Focused Service Category including product categorization, design packages, program compliance, purchasing platform, etc. • Create and maintain impactful regional brand storytelling materials for various purposes and stakeholders including prospective and current owners, General Managers, internal audiences, media, etc. • Monitor holistic brand health and liaise across the enterprise to develop strategies and tactics for trending portfolio opportunities. • Work with enterprise partners to establish development, operational, and performance reporting standardization and manage the brand’s quarterly business review cycle. Relationships and Influence • Ability to build positive relationships both internally and externally navigate and influence decision makers in a highly matrixed environment establish and grow strong partnerships and build consensus with diverse, cross-functional collaborators globally. • Develop strong, positive working relationships with the VPs Ops/Areas Leaders, as well as owners, owner representatives, and General Managers to gather feedback, address concerns, and cultivate enthusiasm for brands and support of initiatives. Lead quarterly Brand Connect Calls and GM Panels. • Capable of representing the brands and someone who promotes and builds excitement for the Focused Service category to a broad range of external and internal stakeholders to include owners, guests, and colleagues. Direct Reports: None 【任职要求】 What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: • Demonstrates strong emotional intelligence and excellent communication skills, both written and verbal • Innate strength to build and maintain positive and productive relationships at all levels of an organization • Highly organized with ability to prioritize • Strong time management skills and ability to work independently in a fast paced and agile environment • Ability to listen, gather critical information, identify opportunities, and problem solve • Data-driven decision-maker, with an ability to thrive in both strategic and tactical environments. • Comfortable dealing with ambiguous situations, in setting expectations, and using influence to achieve desired outcomes • Collaborative team player, politically savvy, and great at building relationships across all levels of the business and with external high-ranking executives • Ability to write reports, develop and deliver impactful presentations • Strong project and change management skills with ability to assist with multiple projects at a time • Working knowledge of Microsoft Office 365 and a demonstrated aptitude for learning new systems • Absolute discretion and confidentiality regarding sensitive information To fulfill this role successfully, you should demonstrate the following minimum qualifications: • Minimum Education: BA/BS/Bachelor's Degree • Minimum Years of Management Experience: 5 years • Management Experience (type): Executive Committee experience (General Manager, AGM, Director of Sales, Revenue Management, or similar organizational role). • Licenses or Certificates Required: N • Ability to travel domestically and globally as required, approximately 50% • Language: English and Chinese (reading, writing, listening, speaking, interpretation and translation) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from legendary luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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