Brief Introduction 职位简介 ·        organize and coordinate resources to achieve the goals set by the company, according to company standards and relevant laws and regulations. 依据公司的标准及相应的法律法规，组织和协调各种资源，以达到公司所设定目标。 ·        Complete the operational work. 完成各项运营工作。 Major Responsibility 主要工作职责 ·        Revenue management: involve in management of sales action plan, inventory management with yield management principles, and participate in market competition analysis. 营业额管理：参与管理销售行动计划，用收益率管理原则进行存货管理，和参与市场的竞争分析。 ·        Team management: managing data, staffing and employment proposals, planning, training, as well as designing employee career development. 团队管理：管理数据、招聘和雇佣提议、计划、培训、员工职业发展等。 ·        Cost management: control staff costs and various costs incurred within sectors according to the annual budget. 成本管理：根据每年的预算控制员工成本和所在部门的各种成本。 ·        Asset and security management: understand the property’s facilities operation and train the subordinates in these areas. Overall management of property assets and ensure a long-term investment value of assets. Effective management of the owner / representatives and to maintain good communication relationships. Responsible for financial planning and coordination to improve productivity and return on investment. 资产和安全管理：了解物业设备和安全方面的操作，并在这些方面对下属进行培训。全面管理物业资产并确保资产的长期投资价值。有效管理业主方/业主代表并与其保持良好的沟通关系。负责和协调财务计划以提高生产效率和投资回报率。 ·        Sales relationships: according to self- knowledge and evaluation and reports provided to understand, follow and develop customer relationships. 销售关系：根据自己的知识和提供的评价及报告来了解、跟进和发展客户关系。 ·        Cash Flow Management: Manage the invoice, cash receipt and payment as well as accounting of receivables. 现金流程管理：管理发票，现金的收取和支付和收回帐款。 ·        Internal and external relationship management and communication: Represents the Ascott Limited in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, unions, industry and regulatory bodies, and suppliers. Collaborate with various departments to meet customers’, guests’ and company's expectations. 对内和对外关系的管理和沟通：在各个场合代表公司的职业形象，确保和外部各方面的积极关系的建立和维护，包括和政府、团体、行业间、供应商等的关系维护。和各部门合作以达到客户、客人和公司的期望。 ·        Standards’ and procedures’ management: adopt and supervision all existing programs to ensure the smooth implementation of all company policies, regulations and the behaviors. 标准和程序管理：运用及监管所有现有程序。确保公司政策和制度以及公司各项行为的顺利实施。 ·        Ensure that all the property behaviors comply with all relevant laws and regulation acts. 确保物业各项行为符合所有相关法律规定。 ·        Works co-operatively with internal resources including corporate office. 和公司内部人员包括总部办公人员的紧密合作。 ·        Be a property manager on duty on a regular basis. 定期担任物业值班经理。 ·        In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work. 遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。 ·        Complete other tasks assigned by superiors. 完成上级领导交办的其他工作。 ·        Achieve Key Performance Indicators as set and agreed to. 完成设定及认可的主要工作指标。 Requirements 资质要求 ·        Major in hotel, tourism or economic management; 酒店、旅游或经济管理类专业毕业； ·        Over 3years practical management experience in serviced apartments/five-star international branded hotels; 3年以上酒店公寓/五星级国际品牌酒店实际管理工作经验； ·        Extensive operational management expertise and financial knowledge; 丰富的运营管理知识和财务知识； ·        Familiar with local legislation and regulations; 熟悉当地的法律法规等规章制度； ·        Excellent listening, speaking, reading and writing communication skills in Mandarin and English (multi-foreign language ability is preferred); 良好的中英文听、说、读、写沟通能力（掌握多国语言者优先）； ·        Clear thinking, able to act mature and steady; 工作思路清晰，行事稳重干练； ·        Enthusiastic working attitude and a strong sense of responsibility; 高度的工作热情，极强的工作责任心； ·        Good teamwork and communication skills, able to withstand strong pressure. 良好的团队合作精神和沟通协调能力，能承受较强的工作压力。 工作地点：华东区

Pre-opening project in Shanghai Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Key Responsibilities: - Provide functional direction to hotel sales and marketing leadership within assigned region to optimize results through proactive planning and execution of marketing and sales plans and strategies which ultimately stimulate demand for room nights, drive incremental revenues, and drive market share; - Produce the Annual Revenue Plan, Marketing Budgets and Forecasts; - Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.; - Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media; - Responsible for property adherence to Sales SOPS, Sales Systems, Sales standards and Programs; - Work as an integral member of the development and asset management team, in seeking new business opportunities and delivering data as required to assist in decision making as well as presenting to prospective owners of new projects; - Work with Revenue Management as needed on Market Analysis to provide Competitive information for strategies planning, advise Customer research trending for existing, new development and pre-opening hotels. Qualifications: · Luxury Hospitality segment experience will be preferred. · 3+ years as Director of Sales & Marketing at international hotels. · Pre-opening experience will be preferred. · Strong interpersonal skills & leadership. · Good knowledge of Revenue Management. · Achieves goals and objectives and manages with regular performance checks. · Fluent written & spoken English.

拥有大专或以上学历，酒店管理专业  优秀的沟通和人际关系技巧  优秀的客户服务和餐饮服务技能  熟悉葡萄酒其他饮料项目  良好的电脑技巧，尤其是办公软件及电子邮件的使用  良好的培训师  全面了解业务需求、财务报告和生产力管理  至少5年的相关工作经验 条件优越者总监级可谈

Duties and Responsibilities工作职责(主要负责MICE板块的销售工作） Financial Returns财务回报 Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans. 在预算内达成营收目标和员工销售目标，使利润率最大化。参与制定部门年度预算、酒店营销计划、经营计划以及财务计划。 Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. 创建并执行销售计划，推动客房入住率明显上升，增加平均房价，提升业务量，提升餐饮和宴会销售。 Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. 准备每月报表和销售预测，分析当前和潜在的营销趋势，规划各种活动增加营收与市场份额，并监督员工工作绩效，确保业绩超出原先制定的营收计划。 Our People员工团队 Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. 处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，帮助解决各种员工冲突，提高员工绩效，并对员工优良的工作予以认可。       Educate and train sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 对负责开发新客户、维护现有客户并执行各项销售策略的整个销售团队进行教育与培训。确保员工获得适当的培训，并为员工配备完成工作所需的各种工具和设备。       Work with other department managers to ensure proper staffing levels based on guest volume. 同其他部门经理协作，确保员工配备情况符合酒店客流量。        Guest Experience宾客体验 Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. 为宾客提供各种信息（如：忠诚计划、当地景点、餐厅、设备信息），以此提升宾客体验。      Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/ banquet services. 同主要客户和外部相关人员建立联系并保持联络，借此增加团体及会议业务量，包括客房销售、餐饮销售和宴会服务等。       Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.为酒店的会议及商务团队活动制定时间表，同酒店其它部门协调安排共同完成销售部门同潜在客户达成的协议中要求的各项服务内容。     Responsible Business企业责任Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.发现降低营销活动效果和酒店整体销售情况的运营问题，同相关部门协作共同解决。      Develop awareness and reputation of the hotel and the brand in the local community.提升酒店与品牌在本地的知名度。       Perform other duties as assigned. May also serve as manager on duty. 完成其它分配的任务，可能需要担任值班经理。 QUALIFICATIONS AND REQUIREMENTS 任职要求 Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and two to four years’ experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred. 市场营销或相关专业学士及以上学历或同等学历，2至4年服务业或酒店业市场营销和直接管理销售团队的工作经验，或其他同等学历与工作经验。流畅使用英语。能同时使用其它语言者优先。

WE HOPE YOU ARE: Outgoing with positive strong confidence, like to strike a conversation with all guests. Eye for details, creative can read guests'mind. Got a sense of humor, like to motivate and train his team to the next level, speaks fluent English and French. REQUIREMENTS: Currently in China is preferred. EDUCATION BACKGROUND: ·High School diploma/Degree in Hotel Management or F&B TECHNICAL QUALIFICATIONS:·Fluent in French/English ·Knowledge of bar, wines and spirits .Computer skills MS Office and Micros system ·Finance knowledge·Team training WORK EXPERIENCE REQUIREMENT: ·3 years of F&B experience in a5 star hotel ·3 years of Michelin star restaurant experience

1. 至少三年相关工作经验 2. 具备良好的FSMS（食品安全管理系统）/ HACCP标准知识 3. 具备中英文书写及口语能力 4. 友好外向的性格，“是，我可以”的积极态度 5. 具备清洗和处理厨房设备的经验 6. 酒店经验，优秀的领导能力，良好的培训技能 7. 愿意长时间工作，能够执行管事部经理的职责 8. 团队建设，了解财务知识，懂得库存和破损控制 9. 良好的沟通能力，良好的电脑应用知识

职位要求： 1、5年以上5星国际品牌酒店的保安部负责人工作经历 2、精通把控酒店各类安全消防工作节奏 3、具有较强的领导能力 4、熟悉和掌握部门的操作流程和标准 5、熟悉酒店行业公共安全及卫生要求 6、较强的团队协作和解决问题的能力 7、较强的语言和沟通能力 8、熟练的英文书面及口头表达能力者优先

岗位职责 1.负责中餐厅，落实各个时期的工作任务。 2.制定中餐厅服务工作规范及工作制度并确保实施。 3.协助餐饮部经理制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 6.抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 7.根据季节差异、客源情况为厨房制定特色菜单提供建议。 岗位要求 1.高中以上文化程度；5年以上同岗位工作经验； 至少熟练掌握一门外语。 2.精通中餐的业务知识，熟练掌握中餐的技能技巧； 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动中餐部各级管理人员的积极性。 4.具有食品原料学、烹调学、食品营养卫生和粤菜管理等方面的专业知识熟悉中餐食品原材料采购、储藏和厨房生产、中餐厅服务全过程，善于安排各个环节的工作，能保证中餐管理的协调发展。 5.具有中餐食品原材料加工、中餐成本核算方面的知识。掌握各种产品配方 ,各种食品原材料出料率标准，控制产品质量和成本消耗。

Pre-opening project in Shanghai Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. Key Responsibilities: - Director of F&B is responsible for the efficient and effective operation of whole Food & Beverage Department. To ensure guest services and products are delivered according to the standard to meet and exceed guest expectations.  - Meets financial objectives based on budget or forecast. - To ensure that an effective marking approach is applied to all outlets in his Food and Beverage Operations. - To continuously seek ways to management in the outlet to maximize revenues and profit. - Prepare and manage an effective cost budget with measurable targets for the Department within the financial parameters set down by the hotel budget. - Participates in schedule training and development programs provided by the hotel to improve self and department standards. Qualifications: · Luxury Hospitality segment experience will be preferred. · 3+ years as Director of Food & Beverage at international hotels. · Pre-opening experience will be preferred. · Strong interpersonal skills & leadership. · Good knowledge of Food and Beverage Management. · Achieves goals and objectives and manages with regular performance checks. · Fluent written & spoken English.

岗位职责 1. 独立负责单体公寓的日常经营和运作，包括客房、前厅、工程、财务及采购等各项职能工作； 2. 确保部门成本及各项费用，得以良好的控制，对公寓的经营结果目标及各项满意度负责； 3. 根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查和更新；  4. 制定部门的年度预算，并确保部门的经营费用控制在预算之内；  5. 负责与行政、供应商及外部人际关系的维护； 6. 协助完成公寓新项目开发及拓展任务；  7. 协助完成部门人才培养。 任职条件 1.大专以上学历，英语口语熟练。  2.有5年以上同品牌星级酒店客房或前厅管理工作经验，客房管理背景优先考虑。  3.熟悉客房部专业知识，熟练使用电脑；有一定工工程经验，同时具备前厅部岗位工作经验。  4.掌握熟悉酒店管理、服务流程和质量标准。  5.具有组织协调能力、应变能力、适应能力、经营能力以及文字表达能力。  6.后续能接受全国以及海外外派。  请注意：您的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、施行良好的客户管理和服务实践。 3、记录并保存客户来访/活动，确保销售活动报表按照销售总监每周和/或每月的时间节点内完成并提交。所有文件和记录应与部门的文档系统一致，并可供所有人使用。 4、针对潜在客户和现有客户进行高质量的销售拜访。包括会见产品经理和业务决策者。 5、通过持续的销售拜访推动销售，开发新协议公司及深挖RFP产量，以确保高品牌知名度和高效的客户服务。 6、作为销售协调，确保数据库持续更新。 7、与区域销售办公室和销售代理总部建立工作关系，寻求商机。 8、熟悉考察访问，能熟练带领客户参观酒店。 9、不断调查本地市场、区域市场和国际市场的协议公司/旅游行业的市场情报，以检测市场趋势，根据不确定信息和市场竞争信息以指定新的营销政策。 10、承担市场销售总监和/或销售总监的其他项目/任务。 岗位要求 1、具备酒店销售或相关工作经验。 2、在相关主要供应商/细分市场上，拥有一定的活跃旅行社客户或公司团队 3、具备基本的分析能力，能洽谈业务。 4、具备良好的组织能力。 5、在结果导向方面具有明显的自我激励和强大的动力。 6、具备强烈的客户服务意识 7、具备明显的主动性和创造力。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。 员工福利： 高级员工公寓（地处商圈、空调、WIFI、独立卫生间、24小时热水、拎包入住、阿姨定期打扫卫生）； 美味员工餐（丰富多变、根据员工口味定制菜单）； 按照国家标准正常缴纳五险一金；生日会、员工活动日、聚餐、节假日员工福利； 广阔的晋升空间、完善的培训体系； 欢乐的大家庭（美好的工作环境、有爱的同事、Nice的领导）。 还在犹豫什么？加入我们把！

• Confirm every piece of business possible – selling the right room to the right customer at the right time for the right price.  锁定每一笔可能的生意 将适当的房间在适当的时间以适当的价格销售给适当的顾客  • Deliver financial results.  呈交财务成果  • Effectively uses and promotes technology to support productivity and profitability.  有效的利用科技手段去支持生产力和利润率  • Builds effective relationships with customers and business partners.   与既有的客户和潜在的客户及合作伙伴保持密切的联系。  • Identifies and handles sales leads effectively and efficiently.  高效认知和掌握销售线索。  • Represents the Hotel and participates in domestic and international sales activities.  代表酒店参与国内国际的销售活动。  • Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.  仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。  • Focuses efforts on group accounts with significant potential sales revenue. 集中致力于开发潜在的重要的团体客户。 • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities 发展与社会团体的关系来壮大并拓展客户基础以寻求团体及宴会销售的机会。 • Monitors and reports on market and competition within own market segment.  在独自的细分市场中监控并报告市场变动及竞争状况。  • Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.  准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。  • Active distribution of product information and creates awareness in the markets and business segments or responsibility.  在市场及具体细分市场中积极传达产品信息和创造品牌认知度。  • During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.  在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售。   • During Sales Calls, uses USPs – linking features with benefits.  在拜访客户过程中，联系酒店特点及优势运用酒店的独特卖点。  • Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel.  按酒店和部门的要求完成酒店市场推广和销售任务。  • Creative contribution to product and sales development.   对产品及销售和发展做出创造性贡献。  • Participates in planning and realisation of sales campaigns together with Director of Sales /DOSM within defined market segments.  与销售总监和市场销售总监一起，参与规划及实现在明确的细分市场中的销售活动。  • Assists in planning and coordinating sales activities and events.  协助计划和配合销售活动和时间。  • Assists in coordinating the development of all promotions  协助、协调所有促销活动的开发。  • Managers account base and maintains all customer information up to date manually and electronically.  管理客户档案数据库。手工或以电脑更新客户档案。  • Provides ongoing advice and support to staff under his/her supervision.   对管辖下的员工提供积极有益的工作建议和支持 。 

岗位职责 1、拟定酒店促销活动，完成团队和散客销售目标。 2、监督销售量、调整销售活动，完成计划目标。 3、与会议行业相关营运企业的沟通，取得销售方面的信息和支持。 4、在部门年度预算内，推行销售计划。 5、保存以前及现在具潜力客户的资料。 6、制定临时时间表，于相关渠道及旅行社保持密切沟通和协调。 7、以周销售计划为基础，向直属上级提交销售拜访概况，和月销售拜访计划。 8、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 9、评估竞争对手，并对其具体细节进行定期研究。 10、完成上级交办的其他工作。 要求 1、大专以上文化程度、2~3年以上同岗位工作经验。 2、有责任感和勇于开拓的精神，拥有良好的沟通协调能力，英语能力熟练。 3、精通市场开发，公共关系，经营策划，贵宾接待及形象推广等。

为总经理提供专业的咨询及行政上的支持。 参与开拓和实施酒店和部门的政策规定。 制定开拓市场销售战略和促销计划。 督导和协助市场销售计划的进展和实施 为市场营销部设定清晰的工作目标，实施员工个人技能的发展、业绩的复核训导和培训。 监督和评估当前发起的市场销售活动以及市场动态。 统筹酒店内所有的市场商务工作活动。 管理部门内部的运作，保证部门设施完备，运行正常。 进行市场调查。 为酒店设立价格策略和销售目标。 管理特别项目及其他相关的生意。 确保高效利用部门资源。 确保发展、更新及保留酒店宣传材料。 管理部门内部人力资源，包括选择招聘人员、培训部门员工、团队建设、员工表现评等。 确保部门员工明确所赋予的职责。 在部门或酒店的利益受到危害时，立即采取纠正错误的措施。 管理客户关系及服务，包括客户需求、产品服务知识，销售的有效性交流技巧及客户馈信息。 管理部门开支和预算。 准备部门每月相关开支的预测，并在预定日期上交给酒店。 密切注视客户的活动，必要时予以调整。 按照酒店政策控制部门成本，避免浪费。 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 确保部门员工遵守酒店的程序及规定。 确保部门文件，及相关资料的存档。 通过与总部的联系，确保所有商业发展部活动的顺利完成。保持与集团内各营业部门的沟通，最大限度拓展销售机会。 向大众，消费者，酒店业和政府机构提升酒店形象，设施以及服务。同时向广大媒体和政府机构争取正面的曝光，并且通过于媒体和政府机构维持良好关系在市场上建立一个坚实社会地位。 参与希尔顿集团发起的销售活动。 针对目标市场组织促销旅行。 在海内外目标市场，保持良好的关系和沟通。 与集团收益中心共同制定年度收益计划，实施年度收益计划，并在必要时更新/收集市场动态，结合酒店运营制定年度收益计划，实施年度收益计划，并在必要时更新。 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。 坚持酒店安全制度、紧急情况处理规定和程序。 确保员工充分的理解并遵守员工手册内容。 完成任何其他合理的职责和被指派的职责。

通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展经理财务经理和人力资源经理。  全力关注酒店的经营战。 积极参与酒店内的管理核心项目（固定资产，装修改造，培训和对客服务）。 确保宾客服务部的员工接受规范的促销培训并致力于更好的推销产品，以此来积极支持商务发展部的工作。 对酒店的所有区域例行检查。 在宾客服务部完成计划的餐饮和房务利润。 具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。 确保所有的劳动力是根据需求/活动/季节来合理安排的。捕捉集团合作或外包的机会来平衡质量和成本。  共同开发维护和关注来自商务发展的收入(房价，数量或宴会)，以确保收入与成本之间的最高水平。 确保所采购的物品物有所值。 用专业的和激励的方法管理直接管理范围内的团队(如:主厨，宾客服务经理，宾客服务支持经理，物业管理经理)。 为直接管理范围内的部门设立目标。 定期评估表现。 在必要时提供教导和指导。 推荐相关的工资回顾。 合理的处理不良表现。 确立发展需求和事业发展路线。 组织定期的营运会议包含直接管理范围内的分部门。 与人力资源部一起挑选高质量的员工。  确保健全的绩效管理制度，在必要时采取处罚行动。 很好的管理运营部的员工，并确保他们清楚目标并通过了完善的培训，以及最合理的部署。为每位员工设定清晰的工作任务。 灵活的为分配员工以确保生产力的合理化(和人力资源经理)。 寻找外包的机会。 确保在各部门里有一位接受过部门培训员培训的员工，为部门制定培训计划，推出季度培训计划(和人力资源经理)。 确保每位员工根据部门服务标准接受系统的工作技能培训和对客服务标准，记录要保留(和人力资源经理)。 确保有效地进行双向沟通。 确保员工按时参加先期和后期的培训。 确保排班表是根据酒店的需求制定的并遵循了劳动法。 确保酒店运营维持在最高的质量标准，不违背品牌价值和标准。 尽可能的提供高标准的服务。 积极跟进SALT和AQ、有效率的采取整改措施。 积极地讨论如何进一步的改革以及重新制定标准的可能。 确保不违反品牌标准和logo的使用规定。 确保各餐厅一贯的遵循服务标准。 确保食品和酒水质量。 确保厨房遵循标准，提供有效率的和高质量的服务。 确保餐饮采购、菜单工程满座成本收益的优先次序。 与总经理一起开发实施新的餐饮理念。 促动宾客服务经理与商务发展部共同创造本清利厚的餐饮推广活动(菜单/价钱/推广)。 辅助商务发展经理建立一个有效的具有竞争力的会议和外卖战略包含价位。 对竞争对手的价格和产品进行一年两次的调查。 确保房务区域的所有部门一贯的遵循服务标准。 前台的所有系统都在有效地利用，并持续地提供培训。  确保宾客服务支持部(不论外包与否)使用最低的成本，达到高质量的标准。 与其他部门保持良好的合作(宾客服务支持物业管理、财务)。 每周参加宾客服务部部门会议，分析表现/生意和制定发展计划。 每天为宾客服务经理提供战略的指引。 确保酒店的卫生状况良好。 确保每天检查VIP房间。 确保物业管理部的运营一贯的遵循部门标准/法律/安保规定。 确保物业管理部的各项工作均符合法律要求技术标准和效率保持最佳水平。 与物业管理经理，尤其是总经理，要通过细致的检查对与客人和员工安保工相关的事宜辅以高度重视。 与物业管理经理确保POMEC的开支，其中包含能源，薪金和其他花费在遵循安全质量标准的前提下保持最低的花费。 有效的计划维修工作来确保生产质量安全 确保维修工作以及相关的事宜在第一时间解决并记录在案。 与GM/CM/FM/HRM共同制定年度预算-收入，固定资产，人员，大额项目，成本和花费，审核和批准营运部门的所有花费。 坚持酒店安全制度、紧急情况处理规定和程序。 确保员工充分的理解并遵守员工手册内容。 如有必要，该部门有权更改或补充该职位描述。 完成任何其他合理的职责和被指派的职责。

岗位职责： 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 岗位要求： 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

Your success:  ·  Connect with guests, prior, during and after their stay   ·  Ensure guests are properly greeted upon their arrival   ·  Monitor daily bookings and ensure assigned rooms are prepared prior to check-in   ·  Coordinate amenities, welcome cards, gifts, room drops and/or any other in room arrangements   ·  Oversee check-in and check-out procedures, including room allocation, reservations and financial transactions   ·  Promptly address guests and assist with any arrangements needed   ·  Actively listen to and resolve concerns and complaints   ·  Ensure special guests, like Heavy Hitter, elderly, children and VIPs, receive personalized services   ·  Coordinate and manage communication between guests and staff and follow up to ensure we resolve guest concerns   ·  Inform guests of our hotel services, including dining options and recreation facilities   ·  Be innovative and come up with creative tailormade amenities, welcome cards, gifts or any kind of wow factors that would impress our guests   ·  Be a host, engage, socialize and entertain guests around the hotel   ·  Appraise team’s performance and produce regular reports   ·  Liaise with Housekeeping, Director of Spa and Outlet Managers to provide an overall comfortable guest experience throughout the hotel   ·  Examine daily duties, assign tasks and check on progress   ·  Analyze customer feedback from online reviews and suggest ways to improve ratings   ·  Recommend local tourist spots, including places to dine, shop and sight-seeing, happenings in the city   ·  Establish friendly relationships with regular hotel guests and build a community among our long stay and repeat guests     WHAT YOU’LL GET: At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/ dental and leave entitlement, we’ll shower you with perks, including:  Fun: Meet with hoteliers who bring playfulness at work each day! Location: Access to three Metro lines nearby, get here quickly thanks to our highly accessible location. Development: Trainings to enhance your skills to upgrade yourself & equip you for challenges ahead in the evolving environment! Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you! WHAT YOU’LL NEED: Experience: 3 years’ experience in similar position. Good knowledge of all areas of hotel operations. Education: Degree from an accredited university, college or hotel school management school. Skills: Local knowledge and ability to relate with all nationalities. Effective interpersonal skill. Excellent oral & written communication, in both Chinese and English. Preferably in other languages. Personality: Very flexible and able to adapt to changing environments and management demands. Goal driven personality.

行政Administration n   准备每日，每周，每月的报表，包括数据的统计分析，设备的使用，市场的评估。 Prepare daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation. §  根据酒店管理层的要求按时出席各种会议。 Attends meetings and briefings as required by Hotel Management. §  定期回顾健身中心的各项政策和进程，采取有效的措施，制定并提出改进建议。 Regularly review all policies and procedures related to Fitness Center, and take action to formulate and propose improvements §  确保员工完全理解凯悦国际对于健身中心的各项政策和规定，并按照规章制度执行。 Ensure all associates have a complete understanding of and adhere to all policies and procedures. §  每天更新和回顾健身中心日营业报表。 Updates and reviews Daily Revenue Report. 对客服务Customer Service §  同顾客建立并保持融洽的客户关系，有效处理客人的投诉，满足客人的需求和对健身中心服务的咨询，及时对客人的意见作出反馈和记录。 Establish rapport with guests and handle all guest complaints, requests and enquiries on Fitness Center services, whilst following up with prompt feedback. §  时刻关注HySat分数，对HySat上提出的不足做出及时分析和改进。 Fully focus on HySat feedback, make necessary follow ups on all shortcomings. §  亲自与各位顾客确认并确保客人享受到了凯悦标准规定的“最佳体验”。 Personally verify that all guests are receiving the best possible service in line with the hotel standards. §  确保及时更新当前的促销，政策改动和备忘录。 Awareness of all current promotions, policy changes and memorandums. §  确保所有的健身中心员工都通晓酒店产品知识，部门构架和竞争对手的信息。 Ensure through knowledge of all hotel product information, department organization and competitor information by all Fitness Center associates. §  确保适时更新客户资料，并确保客户的隐私及安全。 Ensure guest history is updated at all times, keep privacy and safety of all guests. §  完成客户认可计划并维持相关客户数据。 Implementing guest recognition programme and maintain a relevant guest database. §  确保为来访健身中心的其他员工及访客提供适当的、专业的关注。 Provides the appropriate level of professional, courteous and caring services to all associates and visitors. §  确保所有员工提供专业有礼的服务。 Ensures all associates provide courteous and professional services. §  确保在工作中与顾客和员工保持正面形象的交流互动。 Maintain positive guest and associate interactions. 财务Financial §  有效利用一专多能，一岗多能等灵活手段来提高盈利，确保达到财务目标的同时满足顾客的期望度。 Maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to achieve the financial goals, as well as meet guest expectation. §  根据酒店的预测，按时准备日度、 月度和年度的市场计划，并对差异做出及时调整。 Prepares daily, weekly, monthly and annual marketing plans based on hotel budget/forecast, and make prompt action plans for any variance. §  确保严格控制成本，并将成本控制在预算之内。 Ensures that the Department's operational budget is in line and that all costs are strictly controlled §  逐月核查和控制库存数量。 Control stock on a monthly basis. 市场Marketing §  确保健身中心达到凯悦市场标准。 Ensure that Fitness Center meets all Hyatt marketing standards. §  根据特别推荐和月度促销计划适时更新各网站健身中心信息。 Ensure all channels are frequently updated with specials and promotions. §  与当地健身中心媒体和监管部门建立良好的关系。 Develop relationship with local fitness press and regulators. §  亲自会见酒店重要客人和潜在客户。 Meet and greet VIP guests and potential members personally. §  在有必要时代表健身中心参加社交和宣传活动。 Attend functions, promotions on behalf of hotel Fitness Center when necessary. §  在当地的健身中心市场上占一席之地。 Maintain a high profile within the local fitness industry. §  针对健身中心市场的淡旺季设计弹性促销活动。 Creating necessary promotions to yield manage the fitness peaks and troughs. §  分析健身中心消费群体，确保酒店提供了针对性的促销活动。 Analyse Fitness Center consumers, and ensure hotel has the appropriate promotions. §  与其他部门交叉销售，提高健身中心的销售意识。 Cross-sell with other departments to maximise the awareness of Fitness Center. §  确保所有的印刷品符合凯悦标准。 Ensure all collaterals are in Hyatt standards. §  在信用卡，航程与积分等市场计划方面与房务部总监和市场营销总监通力协作。 Coordinate with the DOR and DOSM on promoting membership cards, facilities and services to credit card holders, airline members, and corporate accounts. 部门营运Operational §  在神秘客人调查中尽力确保达到90%以上。 Strive to achieve and maintain over 90% in the IQ Audits. §  确保健身中心所有的员工了解神秘客人访察标准。 Ensure all team members are aware of the IQ Audit requirements. §  确保健身中心所有员工理解并身体力行20个房务部基本要素。 Ensure all Fitness Center associates are aware of Rooms Top 20. §  确保健身中心各个设施都合理运转，并与凯悦标准达成一致。 Ensure all fitness facilities operate successfully and are individually profitable in accordance with the standard of the hotel. §  与客房部和工程部通力协作， 每周检查健身中心的区域，确保设备设施都正常工作。每周更新设备设施检查表。 Conduct weekly walk through of the facilities with housekeeping and engineering to ensure the equipment and facilities are in perfect working order. Update the Facility Checklist on a weekly basis. §  必要时需回顾和更新健身中心的使用程序。 Review and improve the operational procedure for Fitness Center facilities if necessary. §  确保人力和物力的最大化使用。 Ensure manning and facility utilization are maximised. §  确保健身中心所有员工都知道预算目标、自身销售和服务目标。 Ensure the Fitness Center team is aware of monthly budget, individual sales and service targets. §  组织按时巡查仓库库存，确保管理整齐有序。 Conduct spot checks on stock levels to ensure stock is secure and tightly controlled. §  在健身和救生方面以身作则，积极参与训练活动，成为健康美丽的典范。 Maintain a high profile within Fitness Center & Lifeguard team by becoming involved with the activities and becoming a model of fitness and health. §  与健身中心、住店客人和访客维持良好的关系。 Maintain a good relationship with all Fitness Center members, hotel residents and visitors. §  计划所有的健身中心活动。 Plan Fitness Center activities. §  持续地培育和更新健身中心的所有组成部分， 维护并创新， 并向酒店管理层建议新的变革。 Continually educate and update the various components of the Fitness Center operations, maintenance and growth, and to recommend hotel management any new innovations and/or changes. §  持续积极努力地向公众提高健身中心的知名度。 Take active measures to assist in promoting Fitness Center. §  确保与各个部门流畅的沟通，并努力使其他部门员工了解健身中心的设备和服务。 Ensures the smooth integration with all other hotel operating departments, and all associates have a thorough knowledge of Fitness Center facilities and services. §  确保健身中心的设备和服务是当地市场的佼佼者。 Ensures that Fitness Center facilities and services are one of the market leaders. 人事管理Personnel §  确保所有健身中心的员工都完成个人培训大纲。 Ensure all Fitness Center associates complete their Personal Learning Plans. §  确保所有员工在工作时穿着剪裁合体的制服，并时时佩戴名牌。 Ensure all associates on duty wear the correct uniform and nametag at all times. §  确保所有的员工在工作时能完全遵守卫生和仪容仪表方面的标准。 Ensure all associates adhere to the established standards of hygiene and grooming. §  通过关注员工的福利，安全，培训和发展来建立一支团结高效的团队。 Assist in the building of an efficient team by taking an active interest in their welfare, safety, training and development. §  确保部门的所有员工都完全理解酒店的规定政策和执行程序。 Ensure all associates have a complete understanding of the hotel's policies and procedures. §  执行员工的年度表现发展评估，并支持他们的发展目标。 Conduct Check-In Conversations with all associates, and support them in their individual development goals. §  根据人力资源部方面的政策规定来面试潜在的员工人选。 Interview candidates in liaison with Human Resources Department. §  每周参与管理层会议和员工会议来回顾员工的表现。 Chair management meeting and associate meetings on a weekly basis with regards to review associate performances. 其他Others §  全面了解劳工法和劳资关系。 Be knowledgeable in statutory legislation in associates and industrial relations §  确保符合凯悦标准的仪容仪表。 Ensure high standards of personal presentation and grooming. §  确保工作环境整洁有序。 Ensure hygiene and tidiness of working environment. §  与竞争对手维持专业的关系，同时与其他组织例如旅行社，旅游代理机构维持专业的关系。 Maintain strong and professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. §  永远以身作则表现出管理者的专业风范， 以正面形象代表酒店管理层和凯悦国际。 Express responsible and professional behaviour at all times, and positively represent the hotel management team and Hyatt International. §  熟读酒店的员工手册，确保完全理解并遵守酒店的各项政策规定， 特别是关于消防、健康和生命安全方面的规定。 Read hotel Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations, and in particular, the policies and procedures related to fire, hygiene, health and safety. §  必要时参加相关的培训课程和会议。 Attend training sessions and meetings required. §  勇于接受任何新的职责安排和挑战。 Carry out any other duties and responsibilities assigned.

岗位概述  负责客房部的运营及管理工作，确保为客人提供优质、高效的住宿环境及服务 工作职责    1.客房员工每日工作安排、部署；所属设施设备的保养工作    2.召集和主持客房工作会议，布置具体工作    3.检查客房大清洁工作    4.负责VIP客人到店前的房间准备以及离店前的客房检查等相关工作  5.关注到客人的特殊要求，并及时传达给所有酒店员工，确保服务质量   6.安排客房部做好楼层各类物品的储存、消耗统计和管理    7.带领客房部主管进行每月布草和客用品盘点    8.负责协调客房的各项工作，与各相关部门做好工作沟通和配合    9.针对客房主管上报的工作表内客人特殊情况，做好记录    10收取客人的宾客意见做好统计，投诉处理分析登记，做好个性化服务  负责关注VIP客人的居住习惯和特殊要求，作好记录并妥当安排  

• Responsible for all duties within the Food and beverage department relating to hygiene and sanitation in a confidential and professional manner.  以保密和专业的方式负责餐饮部所有与个人卫生和环境卫生有关的工作。 • Maintains Hygiene Inspection Log Book. 维护卫生检查记录簿。 • Submits all guest/ employee incident reports in a timely manner. 及时提交所有客人/员工事件报告。 • Uphold clear and concise communication with the Executive Chef and Stewarding leader at all times.  始终与行政总厨和管事部主管保持清晰简洁的沟通。 • Liaise with and respond to the appropriate government departments to ensure that the governing food hygiene laws are strictly adhered too. 与相关的政府部门保持联系并作出回应，以确保严格遵守有关的食品卫生法。 • Carry out daily and random inspections of all food and beverage handling areas to ensure that correct hygiene standards are being correctly followed.  对所有食品和饮料处理区域进行每日和随机检查，以确保正确遵循正确的卫生标准。 • Maintain accurate records of all kitchen and bar inspections with appropriate follow up actions and corrective measures if required, to ensure that the highest hygiene standards are maintained.  保持所有厨房和酒吧检查的准确记录，并采取适当的跟进行动和纠正措施，以确保保持最高的卫生标准。 • Organise monthly food samples to be tested at a licensed food laboratory.   每月安排食物样本在持牌食物化验所进行化验。 • Conduct hygiene training with food and beverage associates as per an agreed training plan. 按照商定的培训计划对餐饮员工进行卫生培训。 • Prepare and submit monthly reports to the Executive Chef summarizing monthly activities, food test results and detailing areas of concern with suggestions for improvement.   准备并提交月度报告给行政总厨，总结月度活动、食品测试结果和详细的改进建议。 • Assist the hotel management in applying and renewal of hygiene licenses. 协助酒店管理层申请和更新卫生许可证。 • Attends chefs meeting and updates team on random hygiene test results and best hygiene practices. 参加厨师会议，向团队汇报随机卫生测试结果和最佳卫生习惯。 • Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. 理解并严格遵守员工手册中的规章制度和酒店有关防火、卫生、健康和安全的政策。 • Ensures high standards of personal presentation and grooming. 确保高标准的个人形象和仪容仪表。 • Attends training sessions and meetings as and when required. 根据需要参加培训和会议。 • Carries out any other reasonable duties and responsibilities as assigned. 完成分配的其他合理职责。 • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保采用新技术和设备，提高生产效率，同时减少系统工作量。 • Must work within a budget but at the same time should insure no shortcuts are taken. 必须在预算范围内工作，但同时应确保没有走捷径。 • Adhere to the established operating expenses and ensure that all costs are controlled. 坚持既定运营费用，确保所有成本得到控制。 • Maximize productivity and morale with the Stewarding team and consistently maintain discipline following Hotel Policies & Procedures and local legislation. 通过管理团队最大限度地提高生产力和士气，并不断根据酒店政策和程序以及当地法规维持工作纪律。 • Assist the Executive Chef in the formulation of the Annual Operating Budget operating cost。 协助行政总厨根据年度业务计划的编制制定年度运营预算的运营成本。

岗位职责： 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工 5.解决当班期间发生的安全问题。 岗位要求： 1.大专以上学历，有3年以上前台工作经验。同岗位工作经验至少一年。 2.良好的中英文沟通能力。 3.反应敏捷，具有较好的管理和协调能力，能够很好的发挥管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力强。 5.有上进心和良好的学习能力和抗压能力。

上海地区筹备酒店项目 朗廷酒店集团(Langham Hospitality Group)是一家全球性酒店集团，旗下品牌包括朗廷酒店及度假村(The Langham)和康迪斯酒店及度假村(Cordis)，以及Ying'nFlo。在全球四大洲的主要城市拥有酒店。它是香港房地产开发公司鹰君集团(Great Eagle Holdings)旗下的酒店管理公司。 岗位职责： 1、负责客房部的整体经营和运作。 2、负责控制部门成本及各项费用。 3、根据品牌运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算及年度工作计划。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 7、负责搭建客房部团队，参与部门人才培训与发展。 岗位要求 1、具有豪华品牌工作经验优先。 2、具有酒店筹开经验优先。 3、有2年以上同星级、同岗位管理工作经验。 4、熟悉客房部专业知识，熟练使用电脑。 5、掌握熟悉客房管理、服务流程和质量标准。 6、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

Pre-opening project in Shanghai Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. PRINCIPAL RESPONSIBILITIES: Conduct a comprehensive analysis of training needs across all departments within the hotel. Develop and present the annual training plan, including objectives, target audiences, and expected outcomes. Ensure the training plan aligns with the hotel's strategic objectives and business needs. Establish and monitor the annual training budget, ensuring cost-effective utilization of resources. Negotiate and manage contracts with external training providers, if applicable. Organize and facilitate training sessions, workshops, and activities to enhance employee skills and knowledge. Develop training materials, including course outlines, PowerPoint presentations, and handouts. Ensure training programs adhere to group standards and best practices. Maintain accurate records of training activities, including attendance, completion rates, and feedback. Design and deliver training programs for employees at different levels, from entry-level to senior management. Conduct leadership training to develop and enhance leadership skills among managers and potential leaders. Oversee talent development programs, including identifying high-potential employees and designing career development paths. Foster a learning culture that encourages continuous improvement and knowledge sharing. Create an inclusive work environment where employees feel valued and motivated to develop their skills. Promote the hotel's corporate culture through training sessions and activities. REQUIREMENTS: • Minimum of 3 years in the Learning & Development discipline in the hospitality industry. • Pre-opening experience is preferred. • A minimum of Bachelor’s Degree in related fields is required. • Business level proficiency in written and spoken Mandarin is required. • Business level proficiency in written and spoken English is required.

1、协助前厅部经理负责前台运作 2、在前厅部经理的直接领导下，在当班期间负责整个前台的正常运作。 3、要负责处理宾客的问题和投诉。 4、要负责重要宾客的迎领工作。 5、进行安全和日常的设备检查工作。 6、解决当班期间发生的安全问题。 7、向其它班次协调交班记录上需要沟通的事项。 岗位要求 1、大专以上学历，有同岗位工作经验3年以上。 2、能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4、注重细节，工作有责任心，敢于承担责任，执行力较强。 5、有上进心和良好的学习能力和抗压能力。