The Four Seasons Hotel Hangzhou at West Lake is looking for CORE (Communications and Reservations) GRO, who shares a passion for excellence and who infuses enthusiasm into everything they do.  We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:  ·       Commitment to supportive teamwork and open communication  ·       Responsibility for ongoing enhancement of their skills and performance  ·       Recognition of personal accountability for their own actions and the outcomes of those actions  ·       An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company    Join our team  We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."  Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.  SUMMARY 岗位概述 Our Core GRO are responsible for selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotel’s phone and operating systems.   总机兼预订部接线员职责是销售酒店并且提供信息给预期的客人， 通过整合来电中所有酒店客房，水疗，餐厅/酒吧，客房服务的细节中捕捉和发现销售契机。 同时， 每位员工要确保我们的客人从始至终得到很好的照顾。作为对酒店的第一和整体印象，预订通讯部有着特殊的职责。 作为酒店的声音，总机兼预订部接线员应确保包括酒店电话以及操作系统在内的所有通讯渠道运行畅通。 ESSENTIAL FUNCTIONS核心职责 ·       The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.  总机兼预订部接线员负责提供酒店的综合信息和遇到紧急情况时，通过电话联系相关人员为来电者提供帮助。 ·       The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards. 总机兼预订部监督整个服务流程，确保住店客人来电和客房要求可以在规定时间内按照四季标准正确处理。 ·       We are looking for an individual who poses an affinity for guest service!  You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve, and have a passion for hospitality service.  我们正在寻找对客服务有亲切感的人！你将会是那个具备优秀电话技巧以及专业对客服务经验，同时能处理多项任务，解决问题，极具酒店服务热忱的人。 ·       You will be a willing team player, comfortable with computer systems as well as communicating over the telephone. 你将是一位了解计算机系统以及电话沟通技巧的积极的团队成员。 ·       We are looking for candidates who have excellent personal presentation and interpersonal skills. The ideal candidate will also have a pleasant voice and a positive attitude. 我们正在寻找具备优秀个人表现和人际交往能力的候选者。理想的候选人也将具备悦耳的声音和积极的态度。        ·       This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. 这个职位涉及到大量的对客联系，要求阅读，写作以及英语口语流利。在经理不在的情况下，有能力承担部门必不可少的责任。 ·       This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. 这个职位要求申请人具备弹性工作制和适应所有包括周末和假期轮班的工作能力。 ·       Responsible for incoming calls to the mainlines and transfer the calls to the respective departments.  负责接听总机电话并转接电话到相应的部门。 ·       Responsible for HSKP, Laundry and Emergency calls from the guest room and satisfy guest’s inquiries with related departments by communication via Hotsos.  负责接听来自客房的关于管家部，洗衣服务和紧急电话的要求，通过Hotsos与相关部门沟通并满足客人需求。 ·       Be able to use the Hotsos and communication should be done correctly.  可以正确使用Hotsos（与相关部门）进行沟通。 ·       Responsible for Wake-up call request for in house guests.  负责住店客人的叫醒服务。 ·       Handle the incoming messages and fax for in house guest & internal guests.  处理住店客人和内部客人的往来信息和传真。 ·       Ensure to answer the calls for 24/7 and provide Four Seasons experience to the guest.   确保随时随刻（一天24小时，一周7天）可以接听电话并提供四季酒店服务体验给客人。 ·       Handle the voice message system.   处理语音留言系统。 ·       Handle the hotel’s telephone directory.   熟知酒店电话通讯簿 ·       Capture sales from in-coming reservations calls and coordinate details of each reservation.    通过接听预订来电及整合预订细节来抓住销售机会。 ·       Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head 打印每日部门，运营部门，市场销售，总经理，部门经理所需报告。    ·       Answer General Reservations e-mail, retrieve and distribute mail.  回复一般预订电邮，检索和分发邮件。 ·       Handle guest complaints in accordance with Four Seasons policy.  根据四季酒店政策处理客人投诉。 ·       Process WRO, Trust, Internal Reservations, and FIT reservations   运行全球，可信任，内部预订，以及散客预订。 ·       Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.    电话确认为非担保预订做担保，清除等候名单上的预订。 ·       Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.   打印所需的报告，以便于检查客人的特殊要求并且根据要求尽量锁住有特殊需求的房间。通知经理任何需要特殊关注的及VIP客人，并协助GRS获取VIP客人及需要特别关注客人的抵店时间。 ·       Monitor Front Desk reservations made night prior, address any reoccurring issues.   提前监控前台的晚间预订，解决任何出现的问题。 ·       Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. 联系客人或者旅行负责人， 在客人抵达前确认其喜好或者需求差异。 ·       Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Manager. 预订员工免费房，在部门经理或总监的指导下处理员工亲友价格的预订需求。 ·       Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.   遵守四季酒店市场销售标准，和谐友好并且专业地与同事和计划委员会合作。 ·       Respond according to the crisis management plan to any resort emergency or safety situation.  根据危机管理计划应对任何紧急情况或安全状况。 ·       Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.    遵守四季酒店员工手册内的第一、二类工作守则及行为标准。   OTHER其他 To perform other tasks or responsibilities assigned by superiors. 完成上级分配的其他任务和职责。   KNOWLEDGE AND SKILLS任职要求 ·       Exceptional communication skills and command of English language 良好的英语沟通能力 ·       Additional language a definite asset for career growth 额外的语种可作为事业发展的有利条件。 ·       Completion of Post-Secondary Education in Hospitality or related field. 具备酒店管理或者相关领域的高等教育学历。 ·       Previous Experience in Reservations and/or Front Office on High Volume Call Center 有预订或者前厅的高频率处理来电的工作经验。 ·       Strong Customer Service, Multi-tasking, and Communication Skills. 较强的客户服务，多任务处理以及沟通技能。 ·       Knowledge of Opera Property Management System 具备酒店Opera管理系统的知识。 Join us and enjoy…  ·       An opportunity to build a life-long career with global potential and a real sense of pride in work well done  ·       Best-in-industry training  ·       Complimentary stays at Four Seasons properties (based on availability) with discounted meals  ·       Incentive bonus/ competitive salaries  ·       Employee service awards  ·       Annual employee party/ social and sporting events    Learn more about what it is like to work at Four Seasons – Visit us:  http://jobs.fourseasons.com/  https://www.linkedin.com/company/four-seasons-hotels-and-resorts  http://job.veryeast.cn/784080   Wechat: 杭州四季HR

The Four Seasons Hotel Hangzhou at West Lake is looking for E-Commerce Coordinator 电子商务协调员  who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: Commitment to supportive teamwork and open communication Responsibility for ongoing enhancement of their skills and performance Recognition of personal accountability for their own actions and the outcomes of those actions An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests 岗位职责 1.    根据电商营销及销售计划，协助电商经理并跟进计划实施，完成营销目标； 2.    日常监控和追踪酒店电商平台数据，包括不限于流量、成交额、核销等数据 3.    负责粉丝群的日常互动与维护、协助直播活动及微信商城产品上架 4.    根据部门需求，搜集市场动态及信息，并总结汇报 5.    部门合同、付款等行政工作   岗位要求 1. 对本工作保有真诚、好奇及热情。 2. 乐观积极，思维开放，主动好学，态度认真负责，较强自驱力。 3. 本科及以上学历。有电商、市场、公关等部门的经历优先考虑。

Fundamental Job Requirment 基本岗位要求 1.Proficient English skills in listening, speaking, reading and writing; 熟练的英文听、说、读、写能力； 2.Possesses good knowledge in functioning computer; 具备良好的电脑操作知识； 3.Behave initiative and good communication skill; 有良好的沟通能力和主动性； 4.Similar work experience preferred. 有类似行政工作经验者优先。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、中专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

The Four Seasons Hotel Hangzhou at West Lake is looking for Chinese Restaurant (Jin Sha) Junior Captain who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ▶ Commitment to supportive teamwork and open communication ▶ Responsibility for ongoing enhancement of their skills and performance ▶ Recognition of personal accountability for their own actions and the outcomes of those actions ▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities 1. The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. 2. The ability to anticipate and service of guests requirements before requests are necessary.  3. The ability to serve and clear food and beverage items in an unobtrusive and professional manner.   4. The ability to be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes. 5. The ability to complete opening and closing sidework as assigned and have all tables set according to standard. 6. The ability to present menus and explanations for all menu items as well as specials of the day.  7. The ability to greet each guest promptly, courteously, graciously with eye contact, a smile and good posture. 8. The ability to participate in each meal service, knowing how to set up for breakfast, lunch and dinner.  All menu items and preparation and service standards for all items. Etc…   Preferred Qualifications and Skills 1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required. 2. Requires good reading and oral in the English language. 3. Ability to communicate professional and accurately via telephone. 4. Mandarin speaking is a must and work authorization in China is required 5. One to two years previous experience in a line, supervisory or senior server position in Food & Beverage. Join us and Enjoy… ※ An opportunity to build a life-long career with global potential and a real sense of pride in work well done ※ Best-in-industry training ※ Complimentary stays at Four Seasons properties (based on availability) with discounted meals ※ Incentive bonus/ competitive salaries ※ Employee service awards ※ Annual employee party/ social and sporting events   Learn more about what it is like to work at Four Seasons – Visit us: Offical Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  Wechat: 杭州四季HR

The Four Seasons Hotel Hangzhou at West Lake is looking for Food & Beverage Reservations Clerk 餐饮部预订文员 who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: Commitment to supportive teamwork and open communication Responsibility for ongoing enhancement of their skills and performance Recognition of personal accountability for their own actions and the outcomes of those actions An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.   Responsibilities 预订团队负责餐饮部各餐厅的预订包括：金沙厅，西湖餐厅，大堂吧。   1. 按标准的要求接电话，与客人确定预订细节，并做好预订记录。     Answer the phone according to standard requirements, confirm reservation details with guests and make reservation records.   2. 根据餐厅的状况，协调餐位的安排。     Coordinate table arrangement according to the situation of the restaurant.   3. 及时查看来自邮件与来自酒店与金沙厅的公众微信平台，回复邮件与微信。     Timely check and reply emails, hotel and Jin Sha WeChat.   4. 及时查看企业微信Reservations群与Teams，回复与跟进来自前台与礼宾部及其他部门的预订信息。     Timely check hotel WeChat work and Teams, reply bookings from front desk, concierge and other department.   5. 跟进定金的收取与记录（预订金沙包厢的客户，发定金需求的短信，确认收到定金之后要做好备注）。     Follow deposit receive and record when guests book PDR. Record guests information, send deposit message, remark detail after received deposit.   6. 预订金沙厅包厢的客户，确保在宴请前发送预订信息给客人。     Send confirmation message to guest who book PDR before they arrival.   7. 住店客人的预订需在下午3点之前填写好预订卡，让礼宾部帮助送到客人房间。     Ask concierge help and send confirmation card to in-house guests room who have dining reservation.   8. 按照客人的需求发送相应的包厢套餐菜单给客人，或告知经理客户的排菜需求，跟进并做好备注。     Send set menu to PDR guests according to their requirement, follow up guest require and take note.   9. 每天上午10点打电话给所有晚餐客人，确认预订；下午3点打电话给所有第二天午餐的客人，确认预订。     Confirm dinner reservation at daily 10 a.m. to confirm next day reservation at daily 3 p.m.   10. 每天晚班结束前，需将第二天已确认的菜单，或客人提前预订的菜肴，下预订单给厨房。     Before afternoon sheet closed, pass confirmed menu or reserved dish to kitchen.   11. 每天晚班结束前，整理第二天的预订表发送给餐厅与厨房。     Before afternoon sheet closed, send next day reservation to managers and kitchen.   12. 整理7天的预订Forecast，发送在Reservations群，让大家了解各餐厅预订概况     Send 7 days reservation forecast to Jin Sha WeChat work group. Preferred Qualifications and Skills 1. College diploma education or equivalent experience. 2. Requires good reading, writing and oral in both English and Mandarin. 3. Ability to communicate professional and accurately via telephone, email and on all communication applications. Join us and Enjoy… An opportunity to build a life-long career with global potential and a real sense of pride in work well done Best-in-industry training Complimentary stays at Four Seasons properties (based on availability) with discounted meals Incentive bonus/ competitive salaries Employee service awards Annual employee party/ social and sporting events

The Four Seasons Hotel Hangzhou at West Lake is looking for  Front Office GRO who share a passion for excellence and who infuse enthusiasm into everything they do. The Front Office Supervisor supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own:  welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.    Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. ESSENTIAL FUNCTIONS ·       Checks in guest in an efficient and friendly manner, using guest name whenever possible. ·       Assures that guest is assigned type of room requested and the correct rate is charged. ·       Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.  ·       Checks out guest at end of stay.   ·       Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. ·       Settles bill accurately through credit card or cash transaction.  ·       Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.  ·       Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.  ·       Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.  ·       Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  ·       Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.  ·       Utilizes a variety of computer systems to check guests in and out, run daily reports and select, block rooms for arriving guests, accurately input special arrangements the guest has made and to assure proper billing.  ·       Stores and retrieves guest luggage and packages.  ·       Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.   ·       Works harmoniously and professionally with co-workers and supervisors.  ·       Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.   ·       Can answer guest calls and direct them appropriately in the absence of a Communications Operator.    NON-ESSENTIAL FUNCTIONS  ·       Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Staff, Boutique, and lobby coverage. ·       Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.    OTHER ·       To perform other tasks or responsibilities assigned by managers. Preferred Qualifications and Skills o   Diploma or above education background. o   Internship experience within the Front Office at similar luxury hotel is a plus. o   Excellent reading, writing & oral proficiency in both English and Mandarin language. o   Mandarin speaking is a must and work authorization in China is required. Join us and Enjoy… o   An opportunity to build a life-long career with global potential and a real sense of pride in work well done o   Best-in-industry training o   Complimentary stays at Four Seasons properties (based on availability) with discounted meals o   Incentive bonus/competitive salaries o   Employee service awards o   Annual employee party/social and sporting events

【岗位职责】 1、严格执行公司管理和会计制度，公司费用报销的整理、财务审核和监督工作； 2、严格按公司管理制度开具各种票据、使用印鉴； 3、报税、整理、装订记账凭证及财务文档管理； 4、 完成上级交办的其他工作。 【岗位要求】 1、有财务相关工作经验或财务相关专业毕业，有经验会计优先； 2、初级职称或会计从业资格证书； 3、会使用财务软件和office办公软件。 4、爱岗敬业，严谨踏实，有良好职业操守，责任心强，工作细致手脚麻利，做事有条理。 5、有良好的学习能力，善于处理流程性事务，执行能力强； 6、能承受较大工作压力，有良好的沟通能力和团队精神。

The Four Seasons Hotel Hangzhou at West Lake is looking for Security Officer who share a passion for excellence and who infuse enthusiasm into everything they do. 杭州西子湖四季酒店正在寻找追求卓越并能够倾注热情于做好每一件事的 安保员 。（具体中文岗位要求及介绍请见下方） We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ► Commitment to supportive teamwork and open communication ► Responsibility for ongoing enhancement of their skills and performance ► Recognition of personal accountability for their own actions and the outcomes of those actions ► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. 工作职责 1. 熟悉并了解酒店的布局和设施设备的位置，了解所有的消防疏散通道。 2. 保持通讯联络，随时准备处理来自其他岗位的报告事件。 3. 熟悉消防设施设备的位置，经常的检查。 4. 检查各个酒店区域，确保没有遗漏，杜绝各类事故隐患。 5. 处理任何位置的可疑人员，确保酒店内部的良好秩序。 等等.…   优先考虑的资质和技能 1. 两年以上高星级酒店相关工作经验； 2. 熟悉消防紧急疏散,炸弹威胁程序；熟悉急救措施及设备； 3. 有责任心, 无不良习气；吃苦耐劳，具备较强的团队合作及服务意识。 4. 退伍军人优先。 Join us and Enjoy… ► An opportunity to build a life-long career with global potential and a real sense of pride in work well done ► Best-in-industry training ► Complimentary stays at Four Seasons properties (based on availability) with discounted meals ► Incentive bonus/ competitive salaries ► Employee service awards ► Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR

The Four Seasons Hotel Hangzhou at West Lake is looking for SPA Therapist who share a passion for excellence and who infuse enthusiasm into everything they do. 杭州西子湖四季酒店正在寻找追求卓越并能够倾注热情于做好每一件事的水疗中心理疗师。（具体中文版岗位要求及介绍请见下方） We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ▶ Commitment to supportive teamwork and open communication ▶ Responsibility for ongoing enhancement of their skills and performance ▶ Recognition of personal accountability for their own actions and the outcomes of those actions ▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities  1. The ability to provide information to guests about the services offered in the Spa as well as the Resort.  2. The ability to understand benefits, indications and contraindications of all spa services.  3. The ability to utilize all of the professional products safely and accurately.  4. The ability to provide professional treatments for any guest including but not limited to massage, facial treatments and body treatments.  5. The ability to recommend further treatments to your guest to help with their concerns. Etc.…   工作职责 1.对所有的理疗项目和服务做到高度专业的水准。 2.在表格、文件夹和柜子里更新所有的美容评估卡、优待券、美容项目，记录所有美容产品。 3.协助接待自己工作区域内的所有宾客。 4.在理疗房里要细心的照顾好宾客，提供满意的服务。 5.处理有关宾客理疗的注意事宜。 6.确保所有的理疗项目都按照酒店的标准执行。 7.更新水疗的美容、按摩技术和产品知识。 8.在整个理疗的过程当中都细心的照顾好宾客。 等等.…   Preferred Qualifications and Skills 1. High school education or equivalent experience. 2. Requires good massage skill and beauty product knowledge. Ideally have the beauty or massage skill certificate. 3. Mandarin speaking is a must and work authorization in China is required 4. Twelve to eighteen months of restaurant, food and beverage, or equivalent experience is required. 优先考虑的资质和技能 1. 高中及以上学历 2. 良好的美容、按摩技能，美容产品知识，持有美容学校颁发的认可证书。 3. 中文流利。 4. 有相同岗位工作经验1年以上。普通话听写及会话能力。 Join us and Enjoy… ▶ An opportunity to build a life-long career with global potential and a real sense of pride in work well done ▶ Best-in-industry training ▶ Complimentary stays at Four Seasons properties (based on availability) with discounted meals ▶ Incentive bonus/ competitive salaries ▶ Employee service awards ▶ Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR

【岗位职责】 1.积极的工作，友好的为客人提供服务。 2.积极地参加职业培训,保证工作能力。 3.致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 4.在团队中起到积极做用，有效的沟通，确保达到目标。 5.交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。 6.及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。 7.及时准确的为酒店内外宾客转接电话。 8.准确及时的为客人传递信息，确保顾客隐私。 9.遵循酒店品牌标准，保护客人隐私，防止酒店数据泄露。 10.采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保11.客人对解决方法满意。 12.维护客户资料和详细信息，确保预定有效。 13.要确保为客人提供人性化服务。 14.确保为会员顾客提供优质专业的服务，发展客人加入会员。 15.将顾客信息准确录入酒店管理系统，确保团队成员信息共享。 16.了解酒店酒店的基本概况。 17.了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 18.与餐饮部，客房部，工程部等进行有效的沟通。 19.汇报有关酒店系统，硬件设施的有关问题及处理方式。 20.随时向客服中心经理汇报最新的动态。 21.如有需要，完成部门的行政任务，包括打字复印，装订等。 22.能熟练的掌握和运用电脑 23.确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 24.确保完成每日的任务，包括并不仅限于工作检查表所列的工作。 25.控制客服中心存货，避免浪费。 26.警惕商业竞争行为，并及时上报。 27.必要的时候加入消防队。 28.准确收取电话费用, 并管理酒店沟通系统，保证没有收入损失。 29.抓住商机 ，用合理的方式提高酒店收入，确保客人物有所值并保证酒店品牌标准。 30.准备每日报告，分析服务质量保证客人百分之百满意。 【岗位要求】 1.保证向酒店内部和外部客人提供高质量的服务。 2.维护酒店设施设备的正常运转。 3.保持工作环境整洁。 4.达到绿色酒店的要求。

【岗位职责】 1、确保公司的政策和程序，并服从品牌标准。 2、自信地知道食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定，这包括摆台,设置自助餐,所有设备准备好服务,确保你已经被你的主管做了餐前会议。 4、确保自助餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：面包，黄油，水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放及更换布草。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求,单间的情况等 28、餐饮总监和经理可能安排其他工作。 岗位要求】 1、中专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及餐厅工作程度和规范。

【岗位职责】 1、审核酒店所有收入，控制内部招待及员工用餐。 2、审核由出纳制定的每日现金收入报表。 3、根据餐饮收益日报、夜审前厅收益日报、夜审信用卡报表及现金报表审核各种付款方式是否正确。 4、编制每天收益报表。 5、编制收银员现金收溢或缺月报表。 6、登记每日信用卡明细、银行对帐单，对信用卡进行核对。 【岗位要求】 1、中专学历，财务或相关专业。 2、酒店财务1年以上工作经验。 3、熟悉国家相关法规，熟练掌握相关软件技能。 4、熟悉酒店财务与税收制度，能够全面掌控整套财务流程。 5、具有很强的财务，税务策划能力。 6、具有良好的沟通与表达能力、较高的专业技巧、对工作严谨、认真细致、责任心强。

【岗位职责】 1、协助宾客提拉行李及行李寄存服务。 2、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。 3、确保交班本上记录的每一件事情都已经落实。 4、确保所接收的行李和包裹的安全，并存放在合适的地方。 5、事先检查所有抵达和离店团队的分房名单。 6、记录未完成的工作交给下一个班次。 7、管理行李房，确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 【岗位要求】 1、中专学历或同等文化程度。具有1年以上从事前厅服务工作经历。 2、工作认真、作风细致、吃苦耐劳、反应灵活。 3、能进行英语日常会话，开展对客服务。

1. Only applicable for STUDENTS;     只适用于学生申请； 2. For the minimum duration of SIX months;     最短实习期为六个月； 3. Familiar with MS Office and other office softwares;     熟悉MS Office 等办公软件； 4. Proficient in written and oral English;     良好的英文听说读写能力。

1. Only applicable for STUDENTS     只适用于学生申请 2. For the minimum duration of SIX months     最短实习期为六个月

1. Only applicable for STUDENTS     只适用于学生申请 2. For the minimum duration of SIX months     最短实习期为六个月 3. Familiar with MS Office     熟悉MS Office 4. Proficient in written and oral English     良好的英文听说读写能力 5. Good command of reading, writing and editing in Chinese     优秀的中文读写和编辑能力

1. Only applicable for STUDENTS     只适用于学生申请 2. For the minimum duration of SIX months     最短实习期为六个月 3. Familiar with MS Office     熟悉MS Office 4. Good command of reading, writing, speaking and editing in both English and Chinese     优秀的中、英文读写和编辑能力

岗位职责： 1、 负责区域设施、设备的清洁保养工作制定与检查，保证提供优雅、清洁、安全的就餐环境； 2、 熟悉各类菜肴与酒水、餐具的搭配，以便在客人就餐过程中及时更换；并监督员工操作是否正规 。 3、带领员工在客人用餐过程中，做好区域看台工作：及时更换各类餐具、烟缸等物品，观察员工一举一动。 4、培养员工在服务过程中要具有一定的观察力和敏感性，做到热情大方、反应敏捷、动作迅速，尽量避免对用餐客人的重复打扰； 5、 接受专业酒水与茶文化培训，并且熟练掌握。定期给员工培训与强化自身水平。 6、为人热情， 愿意服务。 任职要求： 1、女性， 形象气质佳。 2、有五星级酒店中餐厅或黑珍珠餐厅实战管理经验五年以上。

工作地点：浙江金华 岗位职责： 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 任职资格： 1.大专及以上学历，五年及以上高星级酒店行政人事部门管理工作经验。 2.熟悉劳动合同法和各类人事法规，有各项人事手续的实际操作工作经验。 3.文字功底较好，有一定的院校实习生渠道。 4.具备英语听说读写能力。 5.管理类专业，接受过系统的人力资源管理理论培训。 6.良好的沟通和协调能力，良好的职业形象，愿意接受工作挑战。

岗位职责： 1.做好餐前检查工作 2.对预定客人及预定信息了如指掌 3.按照门店SOP对客服务，有较强的服务意识 4.用餐结束后对场地及用器皿进行送洗清洁 5.认真学习门店产品知识 6.服从上级领导工作安排

1、专科（旅游管理、酒店等相关专业）或本科及以上学历的应届生； 2、形象良好，亲和力强，学习能力强； 3、具备较强的责任感、综合素质、服务意识； 4、具备良好的文字组织、沟通能力及部门管理能力； 5、有参与学生会工作的经验，有较强的分析和解决问题的能力优先考虑； 岗位职责： 管培生岗位定位为储备管理人员，入职后会先行进行轮岗培训并伴有定期考核，每次考核会有加薪，全部考核期通过后会给与更高的晋升优先级。最后落位为主管级别。 入职薪资4550，考核后增长至5050.季度星级考评增加薪水至5500左右。 物业管理、酒店管理、旅游管理专业优先 担任过学生会干部、班干部者优先 福利：带薪年假/五险一金/工龄工资/节假日福利/年终奖金/包吃住 注：定位为面试地址（杭州区域外可接受视频面试）实际工作地点就近安排

工作职责: 1.全面负责希岸Deluxe门店运营与管理，贯彻执行希岸Deluxe各项运营标准； 2.与投资人就酒店的经营管理保持良好的沟通，处理并解决好投资人对酒店经营管理的诉求； 3.组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标； 4.建立门店人才制度，做好人才培养，为希岸Deluxe品牌人才战略提供支撑； 5.保持与品牌/区域的有效沟通和交流，定期向品牌/区域汇报。 任职资格: 1.接受全国分配、具备高星级综合型酒店管理经验优先考虑； 2.大专及以上学历，3年及以上中高端连锁酒店经验，有大房量或国际连锁品牌管理经验者优先； 3.热爱酒店行业，认同品牌文化和理念； 4.有较强市场敏锐度、业绩管控和销售能力突出。

岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、大专以上学历，有同岗位工作经验1年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。