宾客服务
Customer
Service
n 时刻为客人提供礼貌专业的服务。
Provides a courteous
and professional service at all times.
n 礼貌高效地处理外部和内部客人的问题，如不能立即解决，及时向上级汇报，并跟进结果。
Handles guest and associate
enquiries in a courteous and efficient manner, reporting complaints or problems
if no immediate solution can be found, whilst providing a prompt follow-up.
n 与客人和同事保证良好的沟通和工作关系。
Maintains positive
guest and colleague interactions with good working relationships.
营运
Operational
n 全面落实酒店餐饮部的各项标准。
Ensures that all
company minimum brand standards have been implemented.
n 团队协作，主动灵活待客，顾客至上，酒店的大局为重。
Work closely with
other associates in a supportive and flexible manner, focusing on the overall
success of the hotel and the satisfaction of hotel guests.
营运
Operational (continued)
n 根据不同的要求，切配各种蔬菜和水果。
Washes, peels, cuts,
and seeds vegetables and fruits.
n 根据不同的要求，清洗，切配，和绞碎各种肉类，家禽和海鲜。
Cleans, cuts, and
grinds meats, poultry, and seafood.
n 根据不同的要求，给配菜裹面包屑，面粉和面糊。
Dips food items in
crumbs, flour, and batter to bread them.
n 根据不同的要求，调制酱料。
Stirs and strains
soups and sauces.
n 根据不同的要求，确定配料的量。
Weights and measures
designated ingredients.
n 为各个炉灶间传递锅，壶，食物。从仓库领取原料并保存好记录。
Carries pans,
kettles, and trays of food to and from workstations, stove, and refrigerator.
n 在规定地点存放食物。
Stores foods in
designated areas.
n 打扫工作间，仪器和餐具，隔离并及时转移垃圾。
Cleans work areas,
equipment and utensils, segregates and removes garbage.
n 为厨师传递所需品，器具和一些轻便的仪器。
Distributes
supplies, utensils, and portable equipment.
n 根据不同的要求，为菜肴切配肉类。
Carves various
cooked meats.
n 协助保证食品的质量。
Assists in quality
control of items.
n 协助完善自助餐的卖相。
Sets up buffet
presentations.
§
熟悉紧急事件处理程序。
Familiar with all Fire and Emergency Procedure.
人事
Personnel
§
支持落实人本品牌，示范并加强凯悦价值观和文化特性。
Supports the
implementation of The People Brand, demonstrating and reinforcing Hyatt’s
Values and Culture Characteristics.
其他
Other Duties
n 保证高标准的个人仪表。
Ensures high
standards of personal presentation and grooming.
n 熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全制度。
Reads the hotel's Associate
Handbook and has an understanding of and adheres to the hotel's rules and
regulations and in particular, the policies and procedures relating to fire,
hygiene, health and safety.
n 根据安排出席酒店和部门的培训和会议。
Attends training
sessions and meetings as and when required.
n
响应安排，根据酒店、行业和公司的指令做调整，执行其他餐厅 和部门的合理的任务及职责。
Respond to requests to undertake any reasonable tasks and secondary duties also
in other outlets and departments as normal assigned, and adjust to changes as
dictated by hotel, industry and company.
