• Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures
按照洲际酒店业务拓展的标准操作程序认证指定客户的潜力和制造客户计划.
• Develop the assigned account portfolio to meet set goals and maximise profitability
发展指定客户的组合来满足设定的目标和实现利润最大化
• Gather information on current and prospective clients / contacts to generate incremental business 收集现有的和潜在的客户/联系人资料以增加收益。
• Maintain effective control of sales expenses有效控制销售费用
• Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
按照酒店的程序利用与客戸的交流和公开可用的工具观察竞争酒店的活动以及与客户相关的信息，与酒店相关人的分享
• Provide feedback to management on changing market conditions, including competition and market trends 提供反馈给管理层关于市场条件的变化，包括竞争酒店信息和市场的发展趋势
• Involve Director of Sales where appropriate on sales calls and sales meetings
邀请市场销售总监参加适当的销售拜访和销售会议
• Communicate to his/her superior any issues encountered and other relevant information
沟通他/她遇到任何问题和其他有关信息
• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required 参加及参与组织培训会议，每日例会和相应的会议
• Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities
• 监督并培训业务拓展主任和业务拓展协调员他们相应的职责
• Where applicable, act as escalation point for client and members of the Business Development Team when issues are not solved at a proper level
在团队中扮演升级者当客户端和业务开发团队的成员解决问题不适当时。
• Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff 与公司关键决策者及其他相关人员的建立良好关系
• Conduct client meetings as well as planning and coordinating site introduction tours and inspections 规范管理客户会议计划，及协调酒店参观
• Handle and manage clients’ queries or issues 处理和管理客户的疑问或问题
• Be proactive and responsible for the follow up of new sales leads to enhance guest experience
主动负责跟进新的销售生意以提高客人体验
• Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)
开发和维护生意的主要者（会议组织者，旅行社等）
• Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
确保准确和及时更新准确记录客户所有相关的活动并备注于提供的销售系统(例如Delphi; Opera;等等)以备将来备察及控制
• Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
及时更新客户信息和联系资料,附上客户计划,确保行动“活”信息
• Develop awareness and reputation of the hotel and the brand in the local community.
在本地市场开发意识和酒店的声誉和品牌
任职要求
egree or Diploma in Marketing, Business or Hospitality Management desired, and 2 – 4 years of relevant Sales experience in Hospitality or a related service industry.
市场营销、商业或酒店管理大专或本科文凭,2 - 4年相关酒店或相关服务行业的销售经验。
Expected to possess the following skills 将具备以下技能:
• In-depth knowledge of sales principles and techniques
深入了解销售的原则和技巧
• Effective communication and negotiation skills
有效的沟通和谈判技巧
• Strong knowledge of hotel products, rates and marketing programmes
强大的酒店产品知识,利率和市场营销计划
• Excellent PC skills (including MS Office)
出色的电脑技能(包括办公软件)
• Ability to develop strong relationships with customers and other stakeholders
与客户和其他利益相关者建立良好的人际关系的能力
