餐饮销售经理
Administration 行政
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Assist to ensure that the RB&E
activities are aligned with the respective Corporate Strategy, and that the
Hotel Actions have been implemented where appropriate.
•
协助确保“食品饮料”活动符合各自的“企业战略”,并且酒店行动已在适当情况下实施。
•
Conduct
regular divisional communications meetings and ensure that departmental
briefings and meetings are effective and conducted as necessary.
定期举行部门通讯会议,确保部门通报和会议有效,并在必要时进行
Customer Service客户服务
•
Restaurant/Bar
Sales & Customer Relationship.
餐厅/酒吧销售和客户关系。
•
Solicit
new and existing guests in RB&E to meet/exceed revenue goals. This will
consist of telephone solicitation, outside sales calls, site inspections,
private room and table visits, written communication and file maintenance.
征求新客人和现有客人达到/超过收入目标。这将包括电话征求,外部销售电话,现场检查
私人房间和桌面访问,书面沟通和文件维护
•
Permanently
extending guest preferences and database.
永久扩展访客偏好和数据库
•
Actively
offering the hotel RB&E facilities and building/maintaining guest
relationship.
积极提供酒店RB&E设施,建立/维护客人关系。
•
Actively
creating customer loyalty by personal conversations, written correspondence,
phone calls.
通过个人对话,书面通信,电话积极创造客户忠诚度
Marketing 营销
•
Prepare
annual marketing plan with members of the department, as a base of annual
marketing plan of RB&E Dept.
准备与部门成员的年度营销计划,作为RB&E部门年度营销计划的基础
•
Evaluate
local, national and international market trends, vendors and other hotel/restaurant
operations constantly to make sure that the hotel’s operations remain
competitive and cutting edge.
不断评估当地,国内和国际市场趋势,供应商和其他酒店/餐厅业务,以确保酒店的运营保持竞争力和前沿。
•
Continuously
seek Marketing and Public Relations opportunities to increase awareness and
ultimately business.
不断寻求营销和公共关系的机会,提高意识和最终的业务。
Operational 运营
•
In
charge of all RB&E promotions and marketing programmes; liaise with
suppliers, PR.
负责所有餐饮部促销和营销计划;与供应商联络。
•
Develop
strategies and tactics approved by the EAM of RB&E, to achieve goals and
performance standards in RB&E.
制定行政助理经理批准的战略和策略,以实现餐饮及宴会部的目标和绩效标准。
•
Coordinate
weekly marketing meetings and follow up all activities.
协调每周营销会议并跟进所有活动。
•
Create
marketing plans to increase revenue and generate business.
制定营销计划来增加收入并产生业务。
•
Develop
and follow up on action plans related to RB&E activities and Promotions.
制定和跟踪与餐饮部活动和促销相关的行动计划。
•
Secure
all the necessary materials for promotions.
确保所有必要的材料进行促销。
•
To
assist marketing department with proofing and checking (for RB&E items
including special menus and collaterals) for artwork.
协助营销部门进行打样和检查(包括特殊菜单和附属物)作艺术品。
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Follow
up on calendar / matrix schedule.
跟进日历/矩阵表。
•
Ensure
all the RB&E promotional materials are sent to target customers.
确保将所有餐饮部宣传资料发送给目标客户。
•
Work
closely with PR on RB&E promotions.
与PR与餐饮部促销活动紧密合作。
•
Maintain
and expand networks for RB&E PR exercise.
保持和扩大餐饮部PR运动网络。
•
Explore
opportunities to develop and execute promotions that support RB&E PR
exercise.
探索开发和执行支持餐饮部 PR运动的促销活动的机会。
•
Attend
the various events to build the relationship in the local market.
参加各种活动,在当地市场建立关系。
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Coordinating
menus with RB&E, Culinary and Marketing.
与餐饮部,烹饪和营销协调菜单。
•
Assisting
collateral designs and printing out the required menus.
协助抵押品设计并打印所需的菜单。
•
Drive
the RB&E promotion within the given time frame of the action plans.
在行动计划的给定时间内推动餐饮部促销活动。
•
Analyse the P&L for the promotion.
分析促销的损益表。
•
Coordinate
food promotions with overseas guest chefs.
与海外客座厨师协调食品促销活动。
•
Set
up, administer the RB&E voucher process.
设置,管理餐饮部凭证流程。
•
Conducting
marketing research, competitor analysis and identify the key issues.
进行市场研究,竞争对手分析,确定关键问题。
•
Producing
the monthly RB&E marketing report.
生成每月餐饮部营销报告。
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Assist
EAM with forecasting and budgeting.
协助负责预算和预算。
Personnel 人员
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Oversee
and assist in the recruitment and selection of all restaurant colleagues.
Adhere to hotel guidelines when recruiting and use a competency-based approach
to selecting colleagues.
监督和协助招聘和选择所有餐厅同事。在招聘和使用基于能力的方法选择同事时,遵守酒店指南。
•
Oversee
the punctuality and appearance of all Food and Beverage colleagues, making sure
that they wear the correct uniform and maintain a high standard of personal
appearance and hygiene, according to the hotel and department’s grooming
standards.
监督所有食品和饮料同事的准时性和外观,确保他们穿着正确的制服,并保持高标准的个人外观和卫生。
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Maximize
the effectiveness of colleagues by developing each of their skills and
abilities through the appropriate training, coaching, and/or mentoring.
通过适当的培训,指导和/或指导,发挥他们的技能和能力,最大限度地发挥同事的成效。
•
Conduct
annual Performance Appraisal with colleagues and to support them in their
professional development goals.
与同事进行年度绩效评估,并支持他们的专业发展目标。
•
Assist
in the development of Departmental Trainers through ongoing feedback and
monthly meetings.
通过持续反馈和月度会议,协助部门培训师的发展。
•
Plan
and implement effective training programmes for colleagues in coordination with
the Training Manager and Departmental Trainers.
与培训经理和部门培训师协调,为同事制定并实施有效的培训计划。
•
Oversee
the preparation and posting of weekly work schedules, making sure that they
reflect business needs and other key performance indicators.
监督每周工作计划的编制和发布,确保其反映业务需求和其他关键绩效指标。
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Encourage
colleagues to be creative and innovative, challenging and recognizing them for
their contribution to the success of the operation.
鼓励同事具有创造性和创新性,挑战并认识到他们对于运营成功的贡献
•
Support,
demonstrate and reinforce the Niccolo Hotels
Values and Culture Characteristics.
支持,展示和强化尼依格罗酒店价值观和文化特征。
•
Ensure
that all colleagues have a complete understanding of and adhere to colleague
rules and regulations.
确保所有同事完全了解并遵守同事的规章制度。
•
Ensure
that colleagues follow all hotel, company and local rules, policies and
regulations relating to fire and hazard safety, and security.
确保同事遵守与火灾和危险安全以及安全相关的所有酒店,公司和地方规则,政策和法规。
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Responsible
for implementing the Restaurant Rev Management Program.
负责实施餐厅管理计划。
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To do
all analysis.
做所有分析。
•
Analyse
each promotion Profit and Loss.
分析每个促销损益。
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Prepare
monthly reports, that consist of Restaurant Progress Chart, Competitive Analysis,
Positioning Statement, Guest Utilization.
准备月度报告,包括餐厅进度表,竞争分析,定位声明,访客利用。
Other Duties 其他
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Exercise
responsible management and behaviour at all times and positively representing
the hotel management team.
随时负责管理和行为,并积极代表酒店管理团队。
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Understand
and strictly adhere to Rules and Regulations established in the Colleague
Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
理解并严格遵守《员工手册》中制定的规章制度以及酒店有关消防、卫生、健康和安全的政策
•
Ensure
high standards of personal presentation and grooming.
确保高标准的个人介绍和仪容仪表。
•
Respond
to changes in the Food and Beverage function as dictated by the industry,
company and hotel.
根据行业、公司和酒店的要求,应对餐饮功能的变化。
•
Attend
training sessions and meetings as and when required.
必要时参加培训课程和会议。
Carry
out any other reasonable duties and responsibilities as assigned.
执行分配的任何其他合理职责。