行政
Administration
n 准备所有关于经营所管理需要的日、周、月报表，包括数据的统计分析、设备的使用以及市场的评估。
Prepares all
daily, weekly and monthly reports on all management aspects, to include
statistical analysis of participation and use of facilities, market appraisal
and evaluation.
n
根据酒店管理层的要求按时出席各种会议。
Attends meetings
and briefings as required by Hotel Management.
n
定期回顾水疗与健身中心的各项政策和进程，采取有效的措施，制定并提出改进建议。
Regularly reviews
all policies and procedures relating to the Spa & Fitness, take effective actions, and make recommendations for improvement.
n
确保员工完全理解凯悦酒店集团关于水疗的各项政策和规定，并按照规章制度执行。
Ensures that the associates
have a complete understanding of and adhere to all policies and procedures
relating to Hyatt Hotels Corporation.
n
协助准备年度健身与水疗部商业计划与月度健身与水疗市场推广计划。
Assists with the
preparation of annual Spa & Fitness Business Plan and prepares Spa &
Fitness Marketing Workbook on a monthly basis.
n
每天更新和回顾水疗中心日营业报表。
Updates and
reviews Daily Revenue Report on daily basis.
宾客服务
Customer Service
n
同顾客建立并保持融洽的客户关系，有效处理客人的投诉，满足客人的需求和对理疗服务的咨询，及时对客人的意见作出反馈和记录。
Establishes
rapport with guests, maintaining good customer relationship and handles all
guest complaints, requests and enquiries on Spa services, whilst following up
with prompt feedback.
n
亲自与各位顾客确认并确保客人享受到了凯悦标准规定的“最佳体验”。
Personally,
verifies that all guests are receiving the best possible service in line with
the “Spa Experience Programme” and the hotel standards.
n
确保整日出现在营运场所内。
Ensures to have high
visibility and on the floor of the facility throughout the day.
n
确保及时更新当前的促销，政策改动和备忘录。
Ensure has the up to date awareness of all current promotions, policy changes
and memorandums.
n
确保所有的健身与水疗部员工都通晓酒店餐厅知识，部门构架和竞争对手。
Ensures that all
Spa & Fitness associates have thorough knowledge of all hotel outlets,
departments and competitors.
n
确保适时更新客户资料。
Ensures that guest
history is updated at all times.
n
完成客户认可计划并维持相关客户数据。
Implements guest
recognition programme and maintains a relevant guest database.
n
确保水疗中心员工准时进行服务并避免不必要的延误。
Ensures that associates
maintain timing in relation to treatments to avoid any unnecessary delays.
n
确保为来访水疗中心的其他员工及访客提供适当的，专业的关注。
Provides the
appropriate level of professional, courteous and caring service to other associates
(internal customers) and other visitors to the division.
n
确保所有员工按照“水疗中心体验计划”标准提供专业有礼的服务。
Ensures all associates
provide a courteous and professional following the “Spa Experience Programme”.
n 确保在工作中与顾客和员工保持正面形象的交流互动。Maintains positive interaction with guest
and colleague and keep a good working relationship with them as always.
财务
Financial
n
有效利用一专多能，一岗多能等灵活手段来提高盈利，确保达到财务目标的同时满足顾客的期望度。
Maximises associate
productivity through the use of multi-skilling, multi-tasking and flexible
scheduling to meet the financial goals of the business as well as the
expectations of the guests.
n
按时准备日度， 月度和年度的财政预算和市场计划。
Prepares daily,
weekly, monthly and annual budget/ forecasts and marketing plans.
n
监督所有的成本消耗并严格控制在年度预算之内。
Monitors all
costs and recommends/implements measures to control them in accordance with the
annual budget.
n
确保严格控制成本，并将成本控制在预算之内。
Ensures that the
Department's operational budget is in line and that all costs are strictly
controlled.
n
逐月核查和控制库存数量。
Controls and
supervises stocktaking on a monthly basis.
市场
Marketing
n
逐月更新水疗中心市场工作手册。
Spa Marketing
workbook updated monthly.
n 与当地水疗媒体建立良好的关系。
Develops
relationship with local Spa press.
n
亲自会见酒店重要客人，水疗媒体和潜在客户。
Greets VIP
guests/press and potential members personally.
n
在必要时代表水疗中心参加社交和宣传活动。
Attends function,
promotions for and on behalf of the spa when necessary.
n
在当地的水疗市场上占一席之地。
Maintains a high
profile within the local Spa industry.
n 针对水疗市场的淡旺季设计弹性促销活动。
Creates necessary
promotions to yield manage the spa peaks and troughs.
n
分析水疗消费群体，确保我们提供了针对性的促销活动。
Analyses the spa
consumer, ensuring we have the appropriate promotions are on offer.
n
在产品发布会与新闻发布会方面与当地供应商密切配合。
Works with the
supplier or local distributor for new product launch and press launches.
n
与其他部门交叉销售，提高水疗中心的销售意识。
Crosses promotions
with other departments maximizing the awareness of the spa.
n
确保所有的印刷品符合凯悦水疗标准。
Ensures all
collateral is in keeping with Hyatt Pure standards.
n
在信用卡、航程与积分等市场计划方面与市场销售部通力协作。
Co-ordinates with
the Sales & Marketing Department on associations with credit cards,
airlines, corporate accounts.
营运管理
Operational
n
确保健身与水疗部提供的各项服务及时准确、专业有礼并完全符合凯悦水疗中心体验计划。
Ensures through
effective supervision that all services offered in the Spa & Fitness are
always available and carried out with the utmost efficiency and courtesy as per
the Spa Experience Programme.
n
积极与健身与水疗的会员互动，并确保与新会员见面。
Actively engages
with Spa & Fitness members and ensures new members are met.
n
确保健身与水疗部各个设施都合理运转，并与凯悦标准达成一致。
Ensures the Spa
and Fitness facility operates successfully and are individually profitable in
accordance with the standard of the hotel.
n
确保水疗中心达到并超过水疗中心体验计划标准。
Ensures the
entire spa meets and exceeds the Spa Experience Programme standards.
n
确保根据预约时间及客人喜好，进行正确的理疗师的排班、安排理疗套餐和预定理疗房。
Ensures that all
therapy, treatment package and rooms are blocked according to the treatment
time and preference of the guest.
n
确保所有理疗按照凯悦水疗中心标准执行，按时参加由部门培训师和集团培训师组织的培训。
Ensured Hyatt
standard of treatment are maintained, actively participate in spa training,
with departmental trainer and international trainers.
n
与客房部和工程部通力协作， 每周检查水疗中心的区域，设备设施都正常工作。
Conducts weekly
walk through of the facilities with Housekeeping and Engineering to ensure the
area, equipment and facility is in 100% working order.
n
每周更新设备设施检查表。
Update the
Facility Checklist weekly.
n
必要时需回顾和更新水疗中心和健身房的使用程序。
To review and
improve as necessary the operational procedure for the spa and gym facilities.
n 确保人力和物力的最大化使用。
Ensure manning
and facility utilization are maximised.
n
确保水疗中心所有员工都知道预算目标，个人零售和服务目标。
Ensure the spa
team is aware of monthly budget and individual retail and service targets.
n
组织按时巡查仓库库存，确保管理整齐有序。
Conduct spot
checks on stock levels to ensure stock is secure and tightly controlled.
n
在水疗，健身和救生方面以身作则，积极参与训练活动，成为健康美丽的典范。
Maintains a high
profile within the Spa, Fitness Centre and Life Guard team by becoming involved
with the activities, becoming a model of fitness and health.
n
确保所有的健身设施紧跟潮流。
Ensures fitness
facilities are maintained and equipment up to date.
n
确保部门内，对员工进行救生培训并有足够的救生员证。
Ensures
associates are trained and sufficient Life Guards certificates are obtained
within the Division.
n
确保健身房、游泳池和更衣室根据品牌标准进行布置。
Ensures that
Fitness Centre, Swimming Pool and Changing Rooms are set up according to brand
guidelines.
n
对所有员工进行系统的培训，以确保遵守正确的收银流程。
Ensures all
associates are trained in system to ensure correct cashiering procedures are
adhered to.
n
与水疗，健身中心会员，住店客人和访客维持好的关系。
Maintains a good
relation with all Spa, Fitness Centre members, guests and visitors.
n
计划所有的健身和理疗活动。
Plans all
recreation, fitness and spa activities.
n
持续地培育和更新水疗中心的所有组成部分，维护并创新，并向酒店管理层建议新的变革。
Continually
educates and updates oneself on the various components of the Spa & Fitness
Operation, Maintenance and Growth, and to recommend to Management any new
innovations and/or changes.
n
持续积极的努力向公众提高水疗和健身中心的知名度。
Takes active
measures to assist in the promotion and public awareness of the Spa &
Fitness.
n
确保与各个部门流畅的沟通，并努力使其他部门员工了解水疗和健身中心的设备和服务。
Ensures the
smooth integration with all other hotel operating departments, ensuring that
all associates have a thorough knowledge of the Spa & Fitness facilities
and services.
n 确保水疗和健身中心的设备和服务是当地市场的佼佼者。
Ensures that the
Spa & Fitness facility and services are Market Leaders in all aspects of
provision.
n
每天关注宾客满意度，确保在各方面满足客人的需求。
Monitors HySat on
a daily basis and ensures guest satisfaction on all levels.
人事管理
Personnel
n
确保所有水疗和健身中心的员工都完全理解水疗体验计划。
Ensure all spa associates
are fully aware of the Spa Experience Programme.
n
确保所有水疗和健身中心的员工都完成个人培训大纲。
Ensure all spa associates
complete their personal syllabus training programme.
n
确保所有员工在工作时穿着剪裁合体的制服，并时时佩戴名牌。
Ensures the associates
report for duty punctually wearing the correct uniform and name tag at all
times
n
确保所有的员工在工作时能完全遵守卫生和仪容仪表方面的标准。
Ensure that all associates
adhere to the established standards of hygiene and grooming.
n
通过关注员工的福利，安全，培训和发展来建立一支团结高效的团队。
Assists in the
building of efficient management and associate teams by taking an active
interest in their welfare, safety, training and development.
n
每月安排并监督月度的理疗培训课程。
Arrange and
supervise on monthly training seasons of spa treatments.
n
确保部门的所有员工都完全理解酒店的规定政策和执行程序。
Ensures that all associates
have a complete understanding of the hotel's policy and procedures.
n
执行员工的年度表现发展评估，支持他们的发展目标。
Conducts annual
Performance Development Discussions with associates, supports them in their
professional development goals.
n
根据人力资源部方面的政策规定来面试潜在的员工人选。
Interviews new
potential associates in liaison with the Human Resources Department.
n
每周参与管理层会议和员工会议来回顾员工的表现。
Chairs management
team and associate meetings on a weekly basis with regards to informing associates
on the departmental performance.
n
针对产品准备和库存流转方面为每一位理疗师建立各自的职责。
Create individual
responsibilities for each of the therapists, i.e. product preparation, stock
rotation.
Other Duties
其他职责
n
全面了解劳工法和劳资关系。
Be knowledgeable in statutory legislation in associate and industrial
relations.
n
确保符合凯悦标准的仪容仪表。
Ensures high
standards of personal presentation and grooming.
n
确保工作环境整洁有序。
Ensures hygiene
and tidiness of working environment.
n
与竞争对手维持专业的关系，同时与其他组织例如旅行社，旅游代理机构及相关政府部门维持专业的关系。
Maintains strong,
professional relationships with the relevant representatives from competitor
hotels and other organisations, including tour operators and local travel
agents and government related offices.
n
永远以身作则表现出管理者的专业风范，以正面形象代表酒店管理层和凯悦。
Exercises
responsible management and behaviour at all times and positively representing
the hotel management team and Hyatt.
n
熟读酒店的员工手册，确保完全理解并遵守酒店的各项政策规定， 特别是关于消防，健康和生命安全方面的规定。
n Reads the hotel's
Associate Handbook and understand and adhere to the hotel's rules and
regulations and in particular, the policies and procedures relating to fire,
hygiene, health and safety.
n
根据行业，业主和酒店的要求来改变房间的功能设置。
Responds to
changes in the Rooms function as dictated by the industry, company and hotel.
n
必要时参加相关的培训课程和会议。
Attends training
sessions and meetings as and when required.
n
勇于接受任何新的职责安排和挑战。
Carries out any
other reasonable duties and responsibilities as assigned.
