按要求出席所有会议。
Attends and contributes to all Meetings as required.
确保部门的服务一贯按照部门营运手册的标准,高效、一致和礼貌的完成。
Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
始终提供礼貌和专业的服务。
Provides courteous and professional service at all times.
保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
根据安排出席酒店及部门的培训,以提高技能和知识。
Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.
礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
确保高标准的个人形象和仪容仪表。
Maintains high standards of personal presentation & grooming.
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.