负责为总监提供全方位的运营和行政支持，给予饮食部极大的能量以及积极的专业态度， 用专业和时尚的风格确保饮食部的运行平稳和最大化W的体验质量。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing. What will I be doing? As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards: • Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre. • Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved. • Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives. • Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. • Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. • Monitor all costs and recommend measures to control them. • Ensure that the department operational budget is strictly adhered to. • Ensure that all outlets and banquets are managed efficiently according to the established concept statements. • Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary. • Monitor and control vacation planning for the department. • Monitor, control and minimize overtime for the department. • Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. • Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements. • Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary. • Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols. • Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity. • Establish a rapport with guests. maintaining good customer relationship. • Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers. • Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner. • Conduct monthly departmental meetings and daily operations briefings with Outlet Managers. • Maintain good working relationships with colleagues and all other departments. • Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within. • Train and develop Outlet Managers so that they are able to operate independently within their own profit centres. • Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers. • Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager. • Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers. • Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times. • Have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. • Be the key person in driving the hotel’s Food Safety Management System (FSMS). • Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority. • Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority. • Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development. • Ensure that all team members provide courteous and professional service at all times. • Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency. • Ensure that all team members have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. • Carry out bi-yearly inventory of operating equipment. • Adhere to the hotel’s security and emergency policies and procedures. • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. • Good command in English, both verbal and written to meet business needs. • Working knowledge of mathematics. • Familiar with computer systems. • Relevant knowledge of food and beverage. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management communication and planning. • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. • Considerable skill in math and algebraic equations using percentages. • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. • Able to work under pressure and deal with stressful situations during busy periods. • Able to walk, stand, and /or bend continuously to perform essential job functions. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

To ensure that all Food and Beverage forms and reports to be forwarded to the Area Food and Beverage Department are submitted properly. 确保所有转交给餐饮部门的餐饮的表格和报告都按时递交了。 To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies. 按照索菲特酒店管理规定和政策，维护所有酒店记录和文件。 To be able to plan ahead (is pro-active instead of reactive) 能够提前做好计划（积极主动，而不是被动做事）。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 对于销售和成本方面，随时更新与财务业绩(预算与实际)， 并确保销售额和利润最大化。 To control expenses wisely 明智地控制花费。 To ensure that deadlines on all projects are met. 确保所有项目在截止日期做完。 To ensure that he schedules himself to be available and on duty during peak periods. 确保他安排好自己的时间，在酒店繁忙期值班。 To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions. 暂时离开岗位也有自信运作平稳，因为有自己带领出来的有能力的，会做决定的大使。 To ensure that meetings are well planned and results-orientated. 确保安排好以结果为导向的会议。 To conduct frequent and thorough inspections of Restaurant department (at least once a week) 对餐厅部门经常地进行的彻底检查(至少一周一次)。 To feel comfortable with using all F&B Hotel software as well as general administration programs 灵活地使用所有餐饮酒店软件以及行政程序。

拥有大专或以上学历，酒店管理专业  优秀的沟通和人际关系技巧  优秀的客户服务和餐饮服务技能  熟悉葡萄酒其他饮料项目  良好的电脑技巧，尤其是办公软件及电子邮件的使用  良好的培训师  全面了解业务需求、财务报告和生产力管理  至少5年的相关工作经验 条件优越者总监级可谈

五官端正 正直，诚实，勤劳，热情 良好的沟通能力 具有国际性酒店同岗位工作经验

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or another related field is desirable Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge

1、具有大专以上或相等学历； 2、身体健康，精力充沛，受过系统的餐饮管理的培训，餐饮管理3年以上经验； 3、具有丰富的餐饮服务、成本控制、市场营销等餐饮专业知识； 4、有强烈的事业心和责任感，工作认真，讲究效率； 5、具有较强的组织管理能力，能科学地制定各项餐饮计划，有效地控制餐饮成本，合理地安排工作，能督导各种餐饮服务规范和菜肴质量标准的执行，具有较强的口头表达能力和撰写业务报告的能力。

本科或大专以上学历，两年在跨国企业同等职位的工作经验。可熟练地运用英语对话。能同时使用其它语言者优先。 Graduate from university or high school education. 2 years working experience in a similar capacity for multinational. Must speak fluent English. Other languages preferred. 具有酒店政管理，酒店管理或相关的大专学历。或结合所要求的工作经验适当降低学历要求。 Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement. 此职务要求有能力完成下列活动: This job requires ability to perform the following= 公平和坚定的高技能管理能力。 Fair and firm management abilities with high influencing skills 很强的行政管理能力。 Strong Administration skill 理想的领导能力。 Ideal Leadership skills 食物与酒水的知识（葡萄酒、烈酒） Strong knowledge of Food and Beverage (Wine, Spirits) 主动性 Initiative 创造力和革新。 Creative and innovative 熟悉所有运行状况的操作。 Hands-on approach to all operational aspects 具备高水平的个人和工作标准。 Posses a high personal and work standard 良好的口头及书面的沟通技巧。 Excellent Verbal & Written Communication Skills 自我激励 Self-motivated 培训技能 Coaching Skills 高等的电脑技能 Advanced computer skills 制定和进行人员培训的能力 Ability to devise and conduct staff training sessions 良好的人际关系 Excellent Interpersonal Skills 丰富的市场营销知识。 Strong Marketing Knowledge 理想的讲师，在同事、上级和客人之间受欢迎。 Ideal trainer and popular figure among colleagues, superiors and guests. 高等的财务技能和知识。 Advanced Financial skills and knowledge 其他: Other 与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. 在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力。 Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. 需要频繁用到数学技能，包括基本数学、预算、利润/损失概念、百分比率和差异变通等。 Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. 经常需要运用问题解决、推理、激励、组织和培训等能力。 Problem solving, reasoning, motivating, organizational and training abilities are used often. 愿意出差参加研讨会、专门培训和/或认证等。 Ability to travel to attend workshops, specialized training and/or certifications, etc. 可能需要在夜间、周末和假日期间上班。  May be required to work nights, weekends, and/or holidays. 协助餐饮总监运营整个餐饮部 Assist the Assistant Director of Food & Beverage in running the entire restaurant