job overview
职位概述
Clean public areas according to
hotel
established
quality standards and procedures
.
依照酒店对清洁和外观的标准为公共区域提供保洁服务。
At
InterContinental Hotels & Resorts
®
w
e want
cx
our guests to feel special, cosmopolitan and In the Know which means we need you to:
在
洲际酒店及度假村
®
,
我们希望宾客感觉
风格独特、时尚现代和深入洞悉
,这意味我们需要你:
·
Be charming
by being approachable, having confidence and showing respect.
亲切、充满自信、体现尊重来展现
富有魅力
的你。
·
Stay in the moment
by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持
专注当下
。
·
Make it memorable
by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到
令人难忘
。
DUTIES AND RESPONSIBILITIES
工作职责
FINANCIAL RETURNS
财务回报
·
Use cleaning materials properly
.
·
日常工作中控制好清洁用品的用量
。
·
Memorize hotel’s promotion information to enlarge customers’ consumption
.
·
熟记酒店促销信息,鼓励客人增加消费。
OUR PEOPLE
员工团队
·
Maintain good relations with department staff and other departments
.
·
与本部门员工以及其他相关部门保持良好的关系
。
·
Assist other staff to complete tasks if necessary so as to work better together
.
·
在有需要的时候协助其他员工完成工作,体现关爱,协作共赢。
GUEST EXPERIENCE
宾客体验
·
Ensure cleaning quality in public areas to improve GSTS
.
·
保证公共区域卫生质量,提高客人满意度
。
·
Be willing to help guests and accompany them to the specific place of hotel
.
·
乐于帮助客人,并按照客人的要求陪同其到达酒店内的指定地点。
RESPONSIBLE BUSINESS
企业责任
·
Enhance environmental awareness and lower impact on environment as many as possible
.
·
提高环保意识,尽可能减少日常工作对周边环境的影响
。
·
Be familiar with property safety, first-aid, security and emergency procedures and operate equipment wisely
.
·
熟悉财产安全、急救以及火灾和紧急事故步骤,安全理智地操作设备。