1.Handle guests' clothes carefully, avoid damage, shrinkage, missing buttons, etc.
细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等。
2. Answer guest calls and handle guest requests in a friendly, efficient manner.
用友好的、有效的态度回答客人电话、处理客人要求。
3. Collect guest laundry when requested, ensuring correct room-number is noted. Inspect all items and note any damages, discolor etc before and after cleaning. Report to the supervisor if you don’t know the material of the clothes.
在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料要及时请示上级。
4. Accurately calculate the laundry amount and ensure accurate and timely entry.
准确核算客人洗衣的金额 ，并确保准确及时的入账。
5. Package and deliver guest laundry to correct guestrooms.
包装并把客人衣物送到正确的房间。
6. Deliver high quality service to guests.
向客人提供优质服务。
7. Ensure guest needs and reasonable requests are met.
确保客人需求和合理要求被满足。
8. Adhere to the cleaning and equipment maintenance procedures.
坚持工作岗位的清洁和设备维护程序。
9. Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
10. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
11. Finish other tasks assigned by superior in time.
及时完成上级指派的其它工作。
