Job Purpose:
工作目的
Stay on top of your room, enter your computer accurately, and stay in
close contact with the front desk. In case of special matters, report to the
supervisor in a timely manner.
随时掌握房态，准确无误地输⼊电脑，并与前台保持密切联系。遇有特殊事项，及时向主管报告。
KEY RESULT AREAS
主要工作职责
1.
Obey the work arrangement of the guest room leader.
服从客房领导的工作安排。
2.
Responsible for mastering the room status, compiling
and issuing the room status table regularly every day, and notifying the guest
room floor.
负责掌握房态，每天定时编发房态表，并通知客房楼层。
3.
Responsible for answering guest calls and grasping
customer information, promptly notifying waiters and relevant departments to
provide services as needed, and making records.
负责接听客⼈电话和掌握客情信息，根据需要及时通知服务员和有关部门提供服务，并做好记录。
4.
Do a good job in information collection and data
accumulation, accurately answer guest inquiries, and take the initiative to do
a good job in customer service.
做好信息收集和资料积累工作，准确回答客⼈问询，主动做好对客服务工作。
5.
Responsible for the management and dispatch of all
keys in the room.
负责客房所有钥匙的管理和收发工作。
6.
Responsible for the registration, storage and
handling of pick-up items and leftover items.
负责捡拾物品和遗留物品的登记、存放和处理。
7.
Responsible for departmental attendance and meal
card statistics, and receive employee salaries, bonuses, and subsidies.
负责部门考勤和餐卡统计工作，领发员工工资、奖⾦、补贴。
8.
Responsible for the overall arrangement and
suspension of daily floor personnel.
负责每⽇楼层⼈员的统筹安排及休班。
PERSONAL SPECIFICATION
个人能力描述
· In
possession of all essential faculties
综合素质
· Strong
stamina
精力充沛
· Positive
approach to customer service Ability to cope with pressure.
应对压力的能力
