【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Laundry Attendant is responsible for the hotel’s and guests’ laundry, delivery of laundry to the linen room, guests or designated areas in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Laundry Attendant, you will be responsible for performing the following tasks to the highest standards:
• Proper handling of the different types of linen.
• Use equipment and chemicals appropriately.
• Report any faulty equipment to the Laundry team immediately.
• Handle guest items with utmost care to avoid damages, shrinkage, lost buttons, etc.
• Answer guests’ calls and requests in a friendly, efficient manner.
• Collect guests’ laundry when requested and ensure that the correct room numbers are tagged to it.
• Inspect all laundry items and note any damages, discoloration etc. before and after cleaning.
• Report to the team leader if you do not know the material of the clothes, before handling.
• Prepare costings for guests’ laundry, ensuring correct and prompt billings.
• Package and deliver guests’ laundry to correct guestrooms.
• Ensure guest needs and reasonable requests are met.
• Maintain a clean work area.
• Responsible for the collection and distribution of uniform for hotel team members.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
在遵循希尔顿集团及酒店政策程序的前提下负责所有酒店及客人洗衣工作，并将衣物送至布草房，客人或相应指定区域。
我的具体职责是什么?
作为洗衣房服务员，您将应以最高标准完成以下任务：
• 熟悉并能正确处理各种不同的布草。
• 确保正确使用设备和化学剂。
• 立即向洗衣房主管汇报有关设备故障的问题。
• 细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等。
• 用友好的、有效的态度回答客人电话、处理客人要求。
• 在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理。
• 核算客人洗衣的成本，并确保准确及时的寄出。
• 包装并把客人衣物送到正确的房间。
• 确保客人需求和合理要求被满足。
• 保持维护所在工作区域的高度整洁。
• 负责酒店团队人员制服收取及发放。
• 完成任何其他合理的职责和被指派的职责。
• 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
• 如有必要 ，酒店管理层有权更改或补充该职位描述。
• 坚持酒店安全制度、紧急情况处理规定和程序。
【任职要求】
What are we looking for?
A Laundry Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Possess a High School degree.
• A least 1 year of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Able to work under physical and mental pressure.
• Knowledgeable of clothing materials and how to handle them.
• Able to operate the laundry machine .
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿洗衣房服务员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 高中以上学历。
• 一年以上国际五星级酒店同等岗位工作经验或相关领域同等经验。
• 能适应强度的工作和压力。
• 服装面料知识。
• 洗衣房机器操作。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
