Supervises the implementation of Housekeeping standards and procedures in relation to.
指导客房部各项标准和工作程序的施行 。
Cleanliness of public area.
公共区域清洁度。
Cleaning machine maintenance.
机器保养。
Furniture and facility maintenance.
家具、设备保养。
Recommends changes to these standards and training needs on an ongoing basis.
提供持续性的改进建议和培训需求。
Maintain a current and thorough knowledge of all housekeeping systems.
对客房部所有系统有最新和完整的知识。
Open and close the shift and ensure effective shift hand over.
负责管理接班和交班工作，以确保交接班过程的有效进行 。
Management of all incoming and outgoing calls.
管理所有的呼入和呼出电话。
Solve employee grievances.
解决员工的牢骚。
Assign tasks of public area.
分派公共区域的工作。
Perform public area inspections.
检查公共区域。
Liaise with F&B or Catering for guest and hotel requirements.
配合餐饮和宴会销售满足酒店和客人的要求。
Liaise with Engineering for maintenance issues.
和工程部协调维护事宜。
Co-ordinate special projects (e.g. site inspection, vermin control, carpet shampooing, marble crystallization, high area cleaning, outside window and wall cleaning, machine control, inventories, etc).
协调特别项目(如参观、除虫、地毯清洗、大理石保养、高空清洁、外窗外墙清洁、机器管理、盘点等)。
Ensure consistency within the department.
确保部门内工作的一致性。
Ensures to have complete knowledge of function room, outlets and other facilities.
确保对宴会厅、餐厅和其它设施有全面的知识。
Manages storage areas.
管理仓库。
Maintains adequate stock levels.
保存充足的用品存货。
Completes stock takes as required.
按要求完成库存盘点工作。
Conducts shift briefings to ensure hotel activities and operational requirements are known.
主持班次例会，确保了解酒店的活动和运营需求。
Conduct training and ensure the performance of the staff.
主持培训工作，确保员工的工作表现。
Appraise the performance of staff and take corrective measures if necessary.
对员工的工作表现作出评估，如必要采取纠正措施。
Supervises and monitors the performance of outside contractors.
指导并监督外包工的工作表现。
