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Min. 3 years relevant working experience in international hotels
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相关星级酒店工作经验
3
年或以上
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Service-oriented and passionate
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具有服务热忱
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Teamwork
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良好的团队合作精神
1.
Ability to
maintain hotel’s standards, policies and procedures with assigned staff.
帮助员工维护酒店标准,政策和程序。
2.
Ability to
prioritize and organize work assignments; delegate work.
能分清轻重缓急,有条不紊安排日常工作,以身作则。
3.
Ability to
motivate assigned staff and maintain a cohesive team.
激励员工维护团队合作。
4.
Ability to
ascertain staff training needs and provide such training.
能够确定员工的培训需求并提供培训。
5.
Ability to be
a clear thinker in pressure situations and exercise good judgment.
遇事沉着冷静,思维清晰,保持良好的判断力。
6.
Ability to
focus attention on details.
关注细节。
7.
Ability to
endure abundant physical movements in carrying our job duties.
能承受强体力劳动。
8. Ability to ensure security of guest room access and hotel
property.
确保酒店和客人的安全。
9. Work closely with the reception
to ensure correct room status at all times.
与前台密切沟通确保房间状态的准确。
10.
Coordinate breaks for assigned staff.
调整及协调员工的休息状态。
11.
Inspect supply levels, cleanliness and organization of floor pantry. Assign designated personnel to rectify any
deficiencies.
检查各层的物品的储备,清洁程度及安排整理楼层的工作间。将任务落实给个人。
12.
Check Room Attendant's carts for proper supplies, neatness, cleanliness
and mechanical problems. Instruct
designated personnel to correct deficiencies.
检查客房服务员手推车的准备情况,保持手推车的干净整洁及解决机械相关问题,指导相关人员纠错。
13.
Inspect rooms cleaned by assigned Room Attendants, using designated
checklist. Ensure rooms are cleaned to
the hotel specifications. Follow up on
corrections; directly contact Room Attendant and relay any deficiencies to be
corrected.
使用检查清单检查客房服务员房间整洁度,确保房间整洁程度符合酒店规格及标准,跟进清洁问题,直接联系客房服务员及时改正问题。
14.
Check vacant rooms, verify status and update status of discrepant rooms
throughout the shift.
检查空房,在交班后及时更新房间差异。
15.
Check DND rooms in accordance with hotel procedures and verify status. Ensure guest privacy is requested when DND
status displayed.
根据酒店程序检查“请勿打扰”房间且核实房态. 确保“请勿打扰”状态时客人的隐私得到尊重。
16.
"Mark" dirty sheets of randomly selected assigned rooms and
follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies.
及时发现未更换的床上棉织品确保客房服务员更换床单。如发现问题要给予客房服务员警告或过失处理。
17.
Monitor
contractual workers and outsource labour performance and behaviour. Ensure that
outside contractors performed their tasks in accordance to standards set-force
by the hotel.
关注酒店外包公司的员工作表现和行为,确保他们是根据酒店的制度和标准来操作。
18.
Complete work orders for maintenance repairs and submit to Office
Clerk. Contact Engineering directly for
urgent repairs.
完成酒店维护维修单提交工作至办公室文员。在需紧急维修任务中直接同工程部取得联系。
19.
Accommodate guest requests for housekeeping items or additional supplies
expediently and courteously. Follow up
on delivery and return of all such items.
得当的处理客人对酒店客房物品服务的要求,跟进运送及归还。
20.
Complete all paperwork and closing duties before leaving. Review status of assignments and any
follow-up action with DOS Housekeeping Manager and/or on-coming supervisor.
在下班前完成所有文书工作.与服务总监、客房部经理或即将上岗的主管交接需要跟进的工作。
21.
PM - Check PM reports for accuracy and completeness. Complete night counts in accordance with
departmental standards.
检查中班报告的准确及完整,按照部门标准计算房间数。
22. Follow up the hotel’s standard strictly,
ensure the rooms are clean and equipment’s are in good condition.
严格按照酒店的标准,保证房间清洁,设备设施良好。
23. Inspect all check-out rooms and room condition immediately, ensure the
front office can lent.
及时检查所有退客房,更改房态,以保证前台及时出租。
24. Inspect all VIP rooms.
检查所有VIP房间。
25. Check and ensure attendants follow the
instructions to work.
检查保证员工按照程序进行客房操作。
26. Ensure Lost & Found be picked up to
the Housekeeping Office immediately and never to delivery it the next day.
保证拾获的客人遗留物品必须在当日交到客房部办公室,禁止任何遗留物品放在楼层隔夜 上交。
27. Coordinate Engineering Department with the
room maintain.
和工程部协调,安排房间的维修及大保养。
28. Note down the unusual thing on the
log-book. Unfinished job delivered to the shift.
将每日特殊事情记录在办公室Log Book上,未完成的事项交接给下一个班次。
29. Completed jobs assigned by leaders with
accuracy and efficiency.
完成上级领导指派的其它工作。
Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 :
Bedroom service
臥室服务
Bathroom service
卫生间服务
Valet service
洗衣服务
Cleaning service
清洁服务
Linen maintenance
布巾维护
Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作,以确保交接班过程的有效进行 。
Distribution and collection of keys
分发和收集钥匙。
Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
Solve employee grievances
解决员工受到的不公正待遇问题。
Perform Room allocations
分配客房
Perform Room inspections
检查客房
Prioritise arrival rooms
排列抵店客人客房的优先顺序。
Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。
Manage all special requests made by guests
处理客人所有的特殊要求。
Ensure consistency within the department
确保部门内工作的一致性。
Management of lost property for the hotel
管理酒店的遗失财物。
Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型,设计和设施的全面知识。
Manage storage areas
管理仓库
Maintain adequate stock levels
保存充足的用品存货。
Complete stock takes as required
按要求完成库存盘点工作。
Maintain stock levels
维持存货水平
Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明,确保了解酒店的工作和运营需求。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。