Supervise,
train and inspect the performance of assigned Room Attendants, Turndown
Attendants and Floor Attendants, ensuring that all procedures and guest room,
cleaning quality are completed to the hotels standards. Assist where necessary
to ensure optimum service to guests.
指导,培训,检查开夜床和楼层服务员的工作质量。确保所有的程序和房间质量都符合酒店标准, 帮助提供给客人最佳的服务。
Main Responsibilities 主要职责:
1.Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
安排员工的工作并监督,使其符合规定的清洁标准。
2.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
调查关于客房服务以及设备方面的投诉情况,并采取纠正措施。
3.Coordinates work activities among departments.
与各部门之间协调工作安排。
4.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
组织安排入职培训、服务技能培训,解释酒店相关政策、工作程序、具体说明相关设备的使用与保养。
5.Makes recommendations to improve service and ensure more efficient operation.
提出相关建议以提高服务品质,并提高工作效率。
Job Profile 任职资格:
1.Knowledge and Skills on Cleaning techniques
熟悉清洁技能和知识
2.Knowledge on cleaning products, equipment and machine
熟悉清洁程序、设备及机器
3.Knowledge on housekeeping procedures and standards
熟悉客房部的程序和标准
4.Building teamwork
团队精神
协助客房部经理确保客房部流畅及高效的运作,确保员工严格遵守运营手册内所列的的政策和程序。
Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
定期主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out.
阅读并更新每日值班记录。
Reads and updates the Communications Log Books.
协调并补充维护设备维修报告和记录。
Coordinates and maintains equipment maintenance reports and records.
确保客房部客房服务员遵循品牌承诺并始终提供优异的对客服务。
Ensures Housekeeping Floor Butlers and Attendants deliver the brand promise and provide exceptional guest service at all times.
礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.