Assists with the
development, maintenance and update of a detailed Department Operations Manual
that reflects Policies & Procedures, work processes and standards of
performance within the Rooms Division. Ensures annual review to accurately
reflect any changes.
帮助做部门政策 &程序的详细操作手册发展和维护, 确定年度检讨正确地反映任何的变化,区分操作表现的程序和标准。
Assists with the
preparation of the annual Rooms Business Plan, ensuring Departmental Objectives
fully address business objectives of the Hotel and needs of associates.
帮助做年度房间商务计划的准备,确定完全酒店计划上的商务目的和职员提出的需要
Assists with the
preparation and regular update of the Housekeeping Departmental budget in close
cooperation with the Director of Rooms, ensuring targets are met and costs are
effectively controlled.
帮助房务总监准备和更新正常的预算,确定目标被达到,而且费用有效地被控制。
To ensure proper key
control according to procedure for all keys under the responsibility of the
Department.
确保所有的房卡按照部门的程序发放和使用
Ensures the
Housekeeping Department is managed efficiently according to the established
concept statements and adheres to Company and Hotel’s Policies & Procedures
and Minimum Standards.
确保客房部被有效率地管理,建立财务报表、遵守公司和酒店的政策 & 程序和最小量标准。
Actively checks and
follows up on service and room standards.
积极地检查和跟进房间标准和服务
Conducts frequent and
thorough inspections together with the Assistant Housekeeping Manager and Front
Office Manager, ensuring that Standards are met and high standard of
cleanliness are maintained.
客房经理/副理和前台经理一起监督指导和全面检查,确保实现高标准的清洁和维护。
Ensures all daily VIP
rooms, special request rooms, long stay guest rooms for arrivals are checked
and in line with the standard set-up by the Hotel.
确保所有重要客人的房间、特殊要求的房间、长住客人的房间在客人入住前被检查达到酒店的标准
Ensures no defect or
dirty room is sold to the guest.
确保没有维修和脏的房间被卖给客人
Works closely with
Front Office and Engineering departments to ensure that rooms are blocked
accordingly for maintenance.
密切地配合前台和工程部的工作,确保把房间有维修的封起来。
Makes recommendation
to management for modernisation of equipment, cleaning methods and the set-ups
of guest supplies.
推荐使用现代化的设备、清洁方法为客人提拱服务。
Ensures services provided
by the Department are always available and are always carried out to defined
standard with the utmost efficiency, consistency and courtesy as detailed in
the Departmental Operations Manual.
确定部门提供的服务总是被实行用如部门别的操作手册而且总是符合所详述的效率、一致性和礼貌定义标准
Exercises efficient
Payroll Management/ Resources allocation through the establishment of a
flexible workforce throughout the Department. This will be based on the
principles of a flexible associate base (Full Time & Part Time associates),
multi-skilling and multi-tasking.
通过在整个部门内建立灵活的员工数,实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数(全职员工及临时工)、多技能及多任务的原则。
Reviews and constantly
seeks productivity level improvements of all associates through the process of “taking
work out of the system” (when appropriate) and through streamlining of work
process.
经常检讨" 从系统取出工作
" 的程序和透过工作程序的流成线型寻求所有职员的生产力水平进步。
Focuses attention on
improving productivity levels and the need to prudently manage utility/ payroll
costs within acceptable guidelines, ensuring optimum deployment and energy
efficiency of all equipment.
焦点注意改良生产力水平和需要审慎地处理实效/ 薪资帐册在可接受的指导方针里面花费, 确定最适宜的配置和所有设备的能源效率。
Ensures new technology
& equipment are embraced to improve productivity.
确保新的技术和设备能确实提高生产率
Recruits, selects,
motivates and develops Housekeeping associates to work following the
operational, financial, administrative philosophies and willing to become
multi-skilled and perform multi tasks.
录用, 选择, 激励和发展客房员工并跟进工作运作、财务、以及管理的哲学,使他们成为多功能及多任务的原则。
Through hands-on management,
supervises closely all Housekeeping associates in the performance of their
duties in accordance with Policies & Procedures and applicable laws.
根据凯悦的设计标准及国际凯悦洗衣部运营手册的要求,带领下属保证生产力满足所定的标准。
Delegates
appropriately duties and responsibilities to equipped and resourceful associates,
nurturing and developing them whilst ensuring standards of operation and safety
are maintained.
适当地分配职责和责任,以使员工掌握技能并获得资源;在确保保持运营及安全标准的同时,关心并发展员工
Instils and supports
the Training initiatives and philosophies of the company and works closely with
the Training Manager in developing a team of active Departmental Trainers.
和培训部经理发展一队活跃的部门培训师,密切地支持培训部的培训。
Ensuring that all
Managers and Team Leaders take an active role in the training and development
of associates.
确保所有经理和领班参与培训及员工的提升
Develops and assists
with training activities focused on improving skills and knowledge.
发展和帮助培训活动并把重心集中在提高技能和专业知识
Ensures associates
have a complete understanding of Rules & Regulations, and that behaviour
complies.
确保员工完全理解酒店的规章制度并遵照执行
Ensures all associates
maintain an up-to-date awareness of hotel product knowledge, current promotion,
policy changes and appropriate internal communication.
确保所有的职员掌握酒店产品知识、最新的晋级、政策变化和适当的内部沟通.
Monitors associate
morale and provides mechanism for performance feedback and development.
关注员工士气并对工作表现及发展提供反馈。
Conducts annual
Performance Development, providing honest and appropriate feedback.
进行年度表现评估,提供诚实而适合的反馈。