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  • 长沙 | 1年以上 | 学历不限

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    平价酒店 | 1-49 人
    发布于 03-28
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    岗位职责 1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录,了解上一班的移交事项,并负责处理。 3、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。 5、熟练总台各项专业业务和技能,搞好对客服务。 6、熟练掌握店内外信息,提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记手续。 8、负责客房钥匙的管理和发放工作并严格遵守验证制度。 9、制作有关报表,为其它部门提供准确的接待信息。 岗位要求 1、XX以上文化程度,懂得英语。 2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、相貌端正,身体健康。
  • 长沙 | 5年以上 | 大专 | 提供食宿

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    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年底双薪
    • 员工生日礼物
    • 领导好
    • 五险
    全服务中档酒店/4星级 | 100-499人
    发布于 03-28
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    1、根据本组市场开发计划,制定个人销售活动计划。 2、通过开发新客户,稳定老客户,以力争达到所确定的销售收入目标。 3、向销售部经理汇报市场信息,包括本市场状况、竞争对手情况、客户反馈意见等。 4、以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5、处理客户的来电、来函。 6、协调安排白己所辖客户在酒店的大型活动及 VIP的接待工作。 7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1、大专以上学历。同星级同岗位工作经验3年以上。 2、具备酒店销售学、酒店管理学公共关系学等知识的储备。 3、了解合同法、企业法、旅游法以及有关涉外法规。 4、具有市场调查和预测能力,能及是掌握市场动态,并能综合分析,及时地提出相应的措施和合理的建议。
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 管理规范
    • 职业发展
    • 领导好
    • 技能培训
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 1. 确保正确、有规律地清洁所分配的区域,打扫卫生时尽量减少对客人的打扰,并及时向公区主管汇报任何故障或维护要求; 2. 了解各会场和宴会厅出口的位置和其它设施, 保持高水平服务和意识以便在需要时正确地引导客人。客梯口区域工作的员工需在向宾客提供一切必要的帮助,面带微笑,以恰当的方式问候所有的客人; 3. 不得在公共区域接打私人电话,不得大声喧哗,尽可能地为客人提供帮助,使用规范的礼貌服务用语回答问题,提供高质量的服务; 4. 确保卫生纸及面纸在卫生间正确摆放,并且存量充足,确保区域内保洁设备处于良好的工作状态; 5. 遵守会议中心的仪容仪表制度、穿戴正确的制服和名牌,按时上岗。 任职要求 1. 相关行业工作年限:1年 2. 相关岗位工作年限:6个月 3. 专业要求:无 4. 年龄要求:50岁以下 5.男女不限
  • 机修工

    3千-4千
    长沙 | 3年以上 | 初中 | 提供食宿

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    • 五险一金
    • 管理规范
    • 职业发展
    • 领导好
    • 技能培训
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: 1.负责完成各类设备的维护保养,对设备进行定期检修,保养,排除隐患,确保所有设备使用安全。  2.熟悉设备的结构性能 ,技术规范和有关操作规程,掌握设备的运行情况,技术状况和缺陷情况。   3.及时解决生产设备出现的故障以及工装、夹具等简单零件的制作。   4.按时准确地做好检修,保养记录以及仪器、仪表的检查工作等。  5.能够处理空调、给排水、厨房设备基本故障。 任职要求: 1.初中或同等学历以上,年龄:25-45岁之间。  2.至少3年机修工作经验,并需持有电焊上岗操作证。  3.掌握设备维护保养和日常检查、设备拆卸和装配基本知识。  4.熟练操作离心式冷水机组并懂得如何进行维修保养。  5.掌握初级机械和电力方面的知识等。
  • 人事主管

    4千-6千
    长沙 | 3年以上 | 大专 | 提供吃

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    • 五险一金
    • 管理规范
    • 职业发展
    • 领导好
    • 技能培训
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: 1. 负责组织制定及落实员工培训计划,包括新进员工入职培训以及岗位技能培训等,根据公司整体发展和人才提升需求,以及各部门培训需求,提供相应培训计划; 2. 负责完成公司公积金、社保申报办理,包括但不限于人员异动、费用缴纳及差异审核等工作; 3. 负责完成在职员工个人所得税申报、缴纳等相关工作; 4. 熟悉当地法规及公积金、社保政策; 5.员工档案管理工作; 6.上级交办的临时性工作。 岗位要求: 1. 大专学历,从事本相关专业工作4年及以上;或本科学历,从事本相关专业工作2年及以上;或硕士研究生学历,应届毕业生。 2.年龄40岁以下; 3.具备良好的word,excel能力; 4. 具有良好的沟通能力,文字协作能力。
  • 公区技工

    3千-4千
    长沙 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 管理规范
    • 职业发展
    • 领导好
    • 技能培训
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 1. 熟悉各种清洁设备的用途及使用方法,正确使用化学洗涤剂,正确使用、保养和维修清洁机械设备。 报告并检查各种维修项目修复情况,确保负责区域设施用品完好有效; 2. 负责所管辖区域地面、墙面、休息区、烟筒、客用卫生间、员工通道、公区玻璃、客用通道、石材及地毯等的保养工作; 3. 负责完成所辖区域的日常清洁卫生工作,严格按照操作程序完成地面打蜡和地毯、沙发清洗及大规模清洁工作; 4. 按会议中心要求着装上岗,不得无故迟到、早退、旷工。掌握会议中心的应知应会内容及做好客人的询问及服务工作,如发现客人或员工的意外事故,立即向公区主管汇报,并详细记录事故原因和经过; 5. 做好班次与班次之间的交接工作,完成公区主管安排的临时工作 任职要求: 1. 相关行业工作年限:2年以上 2. 相关岗位工作年限:1年 3. 专业要求:熟悉大理石及地毯保养 4. 年龄要求:50岁以下 5. 男女不限
  • 餐饮服务主管

    4.5千-5.5千
    长沙 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 管理规范
    • 职业发展
    • 领导好
    • 技能培训
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: 1.根据会议接待预订单做好会场布置计划工作。 2.负责做好月度物资的盘存及统计工作,采取积极有效的方法,设法降低各类物资、能源损耗。 3.做好常检查各区域日常工作并向部门经理汇报。 4.与其他部门沟通、协调、密切配合。 任职要求: 1.大专学历,从事本相关专业工作4年及以上;本科学历,从事本相关专业工作2年及以上;(本相关专业是指大型会议场馆、展馆、酒店行业相关)。 2.年龄25-35周岁,女士1.65m(含)以上、男士1.75m(含)以上,形象气质佳,五官端正。 3.具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力。
  • 长沙 | 2年以上 | 大专 | 提供吃

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    • 五险一金
    • 管理规范
    • 职业发展
    • 领导好
    • 技能培训
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系; 2、高效认知和掌握销售线索; 3、按要求完成销售日常工作,如带客参观、客户拜访、活动报价、合约签署等,对预定的客户实施客户关系管理,完成既定的销售目标; 4、在所负责的市场区域内,了解搜集竞争对手; 5、积极地传播产品信息,在负责的市场内营造会议中心的知名度; 6、协助计划和配合销售活动,主动参与,完成各种销售报告; 7、代表会议中心参加国际或国内展会及市场活动; 8、管理客户档案数据库,手工或以电脑更新客户档案; 9、遵守公司各项规章制度,服从工作安排; 10、积极参加企业组织的培训及活动; 11、完成上级领导交派的其他工作。 任职要求: 1、了解任职部门的岗位职责; 2、大专学历,从事本相关专业工作 6 年及以上;或本科学历,从事本相关专业工作 4 年及以上;或硕士研究生学历,从事本相关专业工作 2 年及以上;或博士研究生学历,应届毕业生。(本相关专业是指大型场馆、展馆、酒店行业相关) 3、掌握使用互联网及其它电脑系统的基本知识,如word、excel文档处理; 4、能够掌握和理解市场和竞争; 5、良好的人际交往和沟通技巧、独立工作和团队工作的能力; 6、具备市场拓展能力及相关成果; 7、年龄:40岁以下(1984年12月31日前出生)。
  • 长沙 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.协助酒吧营运中顺畅和高效的服务,依照酒店标准确保餐厅成功运作并独立盈利。 Assists with the smooth and efficient service of the Bar Operation ensuring that the outlet operates successfully, in accordance with the standard of the hotel and are individually profitable. 2.确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensure that all employees deliver the brand promise and provide exceptional guest service at all times. 3.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4.根据要求准备及服务鸡尾酒。 Prepares and serves Cocktail as requested. 5.在特别推广或活动期间,根据活动主题协助餐厅的摆台和装饰。 Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions. 6.需要时参加培训课程和会议。 Attend training sessions and meetings as and when required. 7.执行分派的任何合理任务和额外职责。 Carry out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.高中及以上学历,酒店管理相关专业。 High School graduate or above, hotel Management or equivalent. 2.一年相关经验或与此相当的教育和相关工作经验结合的背景。 1 years related experience or an equivalent combination of education and work-related experience. 3.机智灵敏,人际交流与沟通技能出色。 Tactful with good interpersonal & communication skills.
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.确保遵循品牌承诺并始终提供优异的对客服务。 Ensure the delivery of brand promise and provide exceptional guest service at all times. 2.与客人建立并保持良好的客户关系。 Establish a rapport with guests maintaining good customer relationships. 3.根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。 Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual. 4.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. 5.需要时参加培训课程和会议。 Attend training sessions and meetings as and when required. 6.执行分派的任何合理任务和额外职责。 Carry out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.高中及以上学历,酒店管理相关专业。 High School graduate or above, hotel Management or equivalent. 2.一年相关经验或与此相当的教育和相关工作经验结合的背景。 1 years related experience or an equivalent combination of education and work-related experience.
  • 长沙 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    • 投递简历
    职位描述 Job description 1.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 2.与客人建立并保持良好的客户关系。 Establish a rapport with guests maintaining good customer relationships. 3.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 4.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. 5.需要时参加培训课程和会议。 Attend training sessions and meetings as and when required. 6.执行分派的任何合理任务和额外职责。 Carry out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.高中及以上学历,酒店管理相关专业。 High School graduate or above, hotel Management or equivalent. 2.至少1年在同等职位上的管理工作经验。 At least 1 year working experience on the same position in RB&E. 3.性格成熟、工作独立、机智灵敏,人际交流与沟通技能出色。 Mature, independent, tactful with good interpersonal & communication Skills.
  • 长沙 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 2.与客人建立并保持良好的客户关系。 Establish a rapport with guests maintaining good customer relationships. 3.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 4.协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 5.确保使用新技术和设备,简化工作系统提高工作效率。 Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. 6.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. 7.需要时参加培训课程和会议。 Attend training sessions and meetings as and when required. 8.执行分派的任何合理任务和额外职责。 Carry out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.高中及以上学历,酒店管理相关专业。 High School graduate or above, hotel Management or equivalent. 2.至少1年在同等职位上的管理工作经验。 At least 1 year working experience on the same position in RB&E. 3.性格成熟、工作独立、机智灵敏,人际交流与沟通技能出色。 Mature, independent, tactful with good interpersonal & communication Skills.
  • 长沙 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.在压力下迅速做出正确的决定;根据充分的信息和分析计算风险;在现有信息的基础上做出理性,均衡的判断。 Makes sound decisions quickly under pressure; Takes calculated risks based on adequate information and analysis; Makes rational, balanced judgments based on available information. 2.通过鼓励和谐,合作和交流创造团队合作气氛;通过监督他们的福祉照顾别人;激发对下属工作的积极态度,劝说别人,调整职位,立即获得他人的协议和支持;尊重他人的贡献。 Creates a climate of teamwork by encouraging harmony, co-operation, and communication; Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others; Respects the contributions of others. 3.建立与客户保持良好客户关系的关系,并处理所有客人投诉,请求和有关食品,饮料和服务的询问。 Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests, and inquiries on food, beverage, and service. 4.不断寻求协助餐厅管理最大限度地提高收入和利润的途径。 Continuously seek ways to assist the Outlet Management to maximize their revenues and profits. 5.确保所有餐厅管理团队和餐饮部门充分了解市场需求和趋势,并确保其产品符合要求。 Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements. 6.负责编制年度餐饮部业务计划,确保分部目标充分满足酒店的业务目标和同事的需求。 Responsible for preparing the annual RB&E Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of colleagues. 7.指导下属,以确保生产率达到符合设计标准和标准以及操作手册的标准。 Directs subordinates to ensure productivity meets standards given following Design Standards and Criteria and the International RB&E Operations Manual. 8.招聘,选拔和发展餐饮部同事,遵循愿意成为多技能和执行多重任务的运营,财务,行政理念。 Recruit, select, and develop RB&E colleagues to work following the operational, financial, administrative philosophies willing to become multi-skilled and perform multi-tasks. 9.与客人保持良好的互动和同事保持良好的工作关系。 Maintains positive guest and colleague interactions with good working relationships. 任职要求 Qualifications 1.大专学历,高级文凭持有者。行政管理或酒店管理及相关专业。 University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 2.至少2年的助理餐饮总监的经验,有开业筹备酒店工作经验优先。 Minimum 2 years work experience as Assistant Director of RB&E; in a large property. A pre-opening experience would be an advantage. 3.出色的运营管理社交能力。 Good operational, administrative, and interpersonal skills.
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.Make sure guest room, guest corridor and working area are clean, tidy and provide efficient and accurate service to guest. 确保客房,客用走廊和工作区域的干净整洁,为客人提供高效准确的服务。 2.Reports of lost and found items to HSKP office immediately. 所有客人失物应立即交至客房部办公室。 3.Ensures proper usage of chemicals and equipment. 确保化学品和设备的正确使用。 4.Report any irregular matter on floor to ensure safety and security are provided to guest, employee and hotel. 报告楼层内任何特殊事件,确保客人和酒店员工的安全。 5.Responsible to keep all equipment, machinery, working station, working trolley clean and tidy to ensure hygiene standard is maintained. 确保所有清洁设备,工作间,工作车的干净整洁并保证卫生达到标。 6.Provide room cleaning service and turn down service to assigned guest rooms to ensure service is completed according to hotel standard and guest requirement. 提供房间清洁服务和开夜床服务,确保按照酒店的标准和要求完成服务。 7.Set up furniture and replenish room amenities to ensure room set up is met with hotel standard. 整理家具,补充房间日用品,确保房间清洁和物品摆放达到酒店标准。 8.Check checked-out rooms, report & replenish mini bar items and quantity to ensure Policy & Procedure are followed. 检查退房,报告和补充迷你吧物品,确保按照酒店的标准进行操作。 9.Report to Floor Supervisor/Secretary of any mechanical problems to ensure all machine lighting, pumping, fixture and furniture are kept in good condition within guest rooms and working area. 向楼层主管/秘书报告所有机械故障,确保客房内和工作区域所有设备正常运作。 任职要求 Qualification 1.Same relevant experience is preferred but not required. 有相关工作经验者优先考虑,但不强硬要求。 2.Possess good common sense and communication skills, speak fluent Mandarin and basic English. 良好的沟通技巧,普通话流利,懂基础英语。
  • 长沙 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.Manage the operation of the Housekeeping department of the hotel to ensure quality standards are met and that optimum service is provided to hotel guests, in line with the hotel and company's business objectives. 管理酒店客房部的运营,以确保符合质量标准,并根据酒店和公司的业务目标为酒店客人提供最佳服务。 2.Responsible for development of the department’s annual budget; monitor and report variances against plan; keep track of labour costs and related expenses. 负责制定部门年度预算;监控和报告与计划的差异;跟踪人工成本和相关费用。 3.Implement and control Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. 实施和控制客房管理程序,包括遗留物品、钥匙控制、安保和紧急程序、员工和客人的健康和安全。 4.Manage the operations of the Housekeeping and Laundry through departmental managers and supervisors and perform human resource functions to ensure that colleagues are selected, trained, counsel and rewarded to achieve departmental productivity objectives and meet hotel service quality standards. 通过部门经理和主管管理客房部和洗衣房的运营,并执行人力资源职能,以确保选择、培训、咨询和奖励同事以实现部门生产力目标并满足酒店服务质量标准。 5.Establish and maintain cost control systems for linen and cleaning supplies inventory, oversee the budgeting, ordering and receiving of such supplies to maintain the appropriate inventory levels necessary for efficient operation of the hotel. 建立和维护布草和清洁用品库存的成本控制系统,监督此类用品的预算、订购和接收,以保持酒店有效运营所需的适当库存水平。 任职要求 Qualification 1.Minimum 8 year experiences in a housekeeping function in a Medium to large size hotel, including 4 years in supervisor capacity. 至少 8 年大中型酒店客房服务经验,包括 4 年主管职位。 2.Speak fluent English & Mandarin 熟练普通话和英语
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Jobdescription 1.协助识别市场需求和旅游行业的趋势,定义目标市场,监控和分析竞争对手的促销和活动。 Assist in identifying market needs and trends in travel industry, defining the target markets, monitoring and analysing competitor’s sales promotion and activities. 2.有效完成部门的销售促销活动;组织一个有效的销售方法;开展电话销售,开发和维护新的有潜力的客户, 在本地,本国和国外有所成绩。 Implement an effective sales plan and promotional activities for the department; to organize an effective selling approach to be used by members of the sales team; to conduct sales calls and to develop and maintain new potential, productive accounts in local, domestic and overseas market. 3.监督并确保酒店的销售人员销售服务和产品在各自的领域。确保酒店的员工符合酒店的定价政策。 Supervise and ensure sales staffs are selling services and products of the hotel in their respective territories.  Ensure rates quoted by sales staff are accurate and in line with hotel pricing policy. 4.保持一个有效的客户档案系统,确保所有的销售活动进行有效管理。 Maintain an efficient customer filing system and to ensure all sales activity is managed effectively. 5.在商业客上产生,发展,促进和征求住宿,食品的业务。 Generate, develop, promote and solicit accommodation, food and beverage business with special emphasis on commercial accounts. 6.协助实施和监督市场销售部的一个高效的管理系统,以确保顺利和有效的操作。 Assist to implement and monitor an efficient administration system in the sales and marketing department to ensure a smooth and effective operation. 7.进行国外和国内的商务出差,参加当地的展会和促销会以便在所有酒店市场保持高水平。 ·Conduct international and domestic sales trips, attend local functions, trade shows and promotion to maintain a high level of exposure for the hotel in all markets. 8.密切监控公司/自由者/ 餐会住宿客户的账户收入。 Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 任职要求 Qualifications 1.至少三年大专学历,擅长英文口语和书写。 Minimum 3 years’ college education, good at English both speaking and writing 2.至少三年年国际品牌酒店市场销售部经验,包括一年在管理层的经验。 Minimum 3 years international hotel experience in sales and marketing, including 1 years in a managerial capacity.
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.确保品牌承诺的交付,并提供卓越的客户服务。 Ensure the delivery of brand promise and provide exceptional guest service at all times. 2.酌情为其他部门的内部客户提供优质的服务。  Provide excellent service to internal customers in other departments as appropriate. 3.以诚恳有效的方式处理所有客人和内部客户的投诉和查询,以确保问题得到圆满解决。  Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4.建立并维持与客人的良好关系。  Establish a rapport with guests maintaining good customer relationships. 5.经常性去确认餐厅的客人是否享受到我们最好的服务。  Personally and frequently verify that guests at restaurants are receiving the best possible service. 6.在餐厅高峰时段进行巡查,以确保餐厅被我们的同事管理得很好,餐厅的功能达到最大的使用。  Spend time at restaurant (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations. 7.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 8.协助餐厅经理达到月度和年度个人目标和餐厅营业收入。 Assist the Restaurant Manager to achieve the monthly and annual personal target and the outlet's revenue. 9.确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. 任职要求 Qualification 1.至少1年在同等职位上的管理工作经验。 At least 1 year working experience on the same position in RB&E. 2.性格成熟、工作独立、机智灵敏,人际交流与沟通技能出色。 Mature, independent, tactful with good interpersonal & communication skills.
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.Prepare fresh ingredients for cooking according to recipes/menu. 根据食谱或菜单准备新鲜的食材 2.Cook food and prepare top-quality menu items in a timely manner. 及时制作食物并以高质量水准准备菜单上的菜品。 3.Operate kitchen equipment safely and responsibly. 安全适当的使用厨房器具。 4.Ensure the proper sanitation and cleanliness of surfaces and storage containers. 确保台面和储物用具干净、无菌。 5.Ensure proper portion, arrangement, and food garnish are served. 确保食物按量、按式,与配菜一同呈现。 6.Anticipate and communicate any assistance needed during busy periods. 在忙碌的时候提前预期及沟通交流任何会需要到的帮助。 7.Ensure the consistency in the preparation of all food items for a la carte, buffet and Banquet menus according to Property recipes and standards. 根据酒店烹饪食谱和标准,确保所有零点、自助餐和宴会菜单的食品准备具有连贯性和一致性。 8.Carry out other tasks assigned by your superiors. 完成上级交待的其他工作。 任职要求 Qualifications 1.Junior high school degree 初中学历 2.HACCP program or ISO 22000 A plus HACCP认证或ISO 22000 A+认证 3.Diploma Certification in a Culinary discipline is an asset 如在烹饪学科有学位证书更佳 4.Minimum of 1 Years’ Experience in international 5 Star hotels or High-end Establishments 至少1年以上在国际五星级酒店或高端饭店工作经验 5.Proficiency in written & Spoken Chinese is a must. English is a plus 中文书写及口语必须流畅。会英文更佳
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1. Collect & deliver guest laundry and linen according to schedule to ensure the operation time- table is followed. 按照计划收集和递送客衣和布草,确保遵守操作时间表。 2. Count, sort and checks all guest items received for dry cleaning, washing and pressing against accompanying lists, inspects for damages, stains, etc., separates and refers to superior all items with delicate materials that need special care and reports any defects noted. 清点、分类和检查干洗、湿洗和熨烫处所收取的客衣,以确保数目和清点单相一致;检查需注意损坏,染色等情况,如有任何细小和需特殊注意的事情应报告主管。 3. Reports any missing items, discrepancies, health or safety hazard to Laundry Shift Leader. 及时向洗衣主管汇报任何遗失物品,或者危害到酒店安全,员工健康的事项 。 4.Maintains responsibility for master keys in his/her possession. 严格遵守管理制度。 5.Clean and tidy working areas, equipment and high ceiling to ensure hygiene standard is met all the time. 清洁和整理工作区域,设备和高空区域的卫生,确保达到卫生标准。 6.Report to supervisor the problems of machine, chemical, guest laundry to ensure the protection of hotel & guest property. 向主管报告设备,化学品及客衣存在的问题,确保酒店和客人财产安全。 7.Protect and prevent any clothes from damaged by machine and chemical. 保护和阻止任何衣物受到设备和化学品的损坏。 任职要求 Qualification 1.Secondary school graduate 中学毕业。 2.Some relevant working experiences is preferred. 有相关工作经验优先考虑。 3.With good communication skills, with warm & smiling face, speak fluent , speak fluent Mandarin. 良好的沟通技巧,有温暖的笑容,普通话流利。
  • 长沙 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    Job description 1. Overall responsible for the Edits throughout the hotel.  2. EDITOR connects, differentiates, and elevates the guest experience and guest satisfaction at all areas.  3. EDITOR creates unique offerings culture at the hotel for the guests, the team and within the community.  4. Empowered to act, Editor uses their network, relationships to create the newest, latest, coolest, and unique experiences and bring them to life within the brand and with our guests. 5. EDITOR brings to life the pillars, Local, Experiential and Social, according to the brand’s personality for the guests and allows to activate this key brand differentiator in a way that creates both valuable and memorable experiences for our guests, ultimately driving loyalty to the brand and providing hotels a way to differentiate themselves in the ever-growing lifestyle hotel market. 6. The position ensures that there is someone focusing entirely on providing guests edits, following up on any guest comments, soliciting guest comments and working with other departments to provide experience and connections within and outside of the hotel.  7. The role of interacting with guests personally, ensures a more enhanced guest experience and more frequent activation of the Brand Pillars, which in turn leads to greater congruency between hotel's promise of exploration and interaction and the actual delivery of the experience. Qualifications 1. Excellent networking and communication skills and bi-lingual. 2. Excellent and in-depth knowledge of the local area and in particular lifestyle focused events and locations that are connected with interests, design, entertainment, sports, music, and RB&E. 3. A genuine personal interest in lifestyle events and information that is close to Maqo's personality and brand positioning. 4. Excellent interpersonal and problem resolution skills with an outgoing and socialite personality with the ability to work as part of a team. 5. Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed. 6. Basic computer skills, preferably including but not limited to Microsoft Word, Excel, and PowerPoint, Opera, ReviewPro. 7. A basic knowledge of Hotel operations.
  • 长沙 | 5年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.在准备食物时需监控食品质量。根据烹饪配方或个人判断称重、测量和混合食材。通过采用尝、闻或用餐具刺透等方法检测食物是否被充分烹饪。 Monitor food quality while preparing food. Weight, measure, and mix ingredients according to recipes or personal judgment. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. 2.最大程度的细致、关注细节以及热情来生产食品。在调味、烹饪时间及技术、食物出品及口感上要格外谨慎。 Produce food with highest level of care, attention to details and passion. Take great care in seasoning, marinating, cutting and portioning techniques, food presentation and taste. 3.确保任何时候都保持工作区、移动雪柜和冰柜、设备以及所有事物准备相关区域和工具的清洁 Ensure working stations, walking chillers and freezers, processing equipment and all related food preparation areas and working tools are properly cleaned at all times. 4.根据酒店烹饪食谱和标准,确保所有零点、自助餐和宴会菜单的食品准备具有连贯性和一致性。 Ensure the consistency in the preparation of all food items for a la carte, Buffet and/or Banquets menus according to Property recipes and standards. 5.协助指导每日工作技能培训以确保提高部门生产力和最高质量标准。 Supervise and conduct on job training on daily basis in order to increase department productivity and highest quality standards. 6.根据菜单及厨房标准操作流程的要求来组织管理厨房的食物生产。 Organize kitchen section for food production as per menus and kitchen SOP requirements 7.执行上级交代的其他任务。 Carry out other tasks as directed by your supervisors. 任职要求 Qualifications 1.初中学历 Junior high school degree 2.至少5年以上在国际五星级酒店或高端饭店工作经验 Minimum of 5 Years’ Experience in international 5 Star hotels or High-end Establishments
  • 长沙 | 经验不限 | 高中

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.To operate daily work under Security Shift Leader Instruction with high vigilance and responsibility, ensure working courteously. 在保安部主管的领导下工作,严格服从管理、听从指挥,在岗位上应有高度的警觉性和责任感,文明值勤、礼貌待客。 2.Carry out the hotel and Department P&P, severe with oneself. 严格执行酒店及部门各项规章制度,遵纪守法、严于律己。 3.Offer initiative, imperceptibility, and neatly service to the guest according to hotel standard. 严格按照酒店及部门的标准,主动、细微、灵活地为客人提供尽善尽美的服务。 4.Patrol the hotel public area, handle immediately and report to shift leader once found some Suspicious circumstances. 巡视检查酒店及公共区域,发现可疑情况灵活果断处置并汇报。 5.Keep the maintenance of firefighting and other equipment. Report to Engineering for follow up and maintenance if any defects or malfunction. 维护、检查酒店消防及其它设施设备,发现有破坏或故障应立即报修。 6.Good communication skill and self-motivated 良好沟通能力及自我激励。 任职要求 Qualification 1.Senior high school. 高中以上文化程度。 2.At least 1 year working experience in the same position. 至少一年以上同等职位工作经验。 3.Good communication skill and self-motivated. 良好沟通能力及自我激励。
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.随时在酒店主要入口和礼宾台问候和协助客人。 Attendant to hotel main entrance and City insider counter to greet and assist guests at all times. 2.管理酒店正门区域车辆交通,确保酒店主要出入口畅通。 Control the traffic at the hotel front entrance area, ensure hotel is well represented at the hotel main entrance. 3.在入住和退房的高峰期,主动为大堂客人提供行李递送服务。 Actively assist all guests in the lobby pertaining to luggage delivery during guest check-ins and check-outs. 4.确保酒店和客人的所有物品安全送达指定地点,并遵循酒店政策与程序记录存档。 Ensure the safe delivery of all hotel and guest items to the stipulated destinations and maintain proper hotel records of the delivery information according to hotel policy and procedures. 5.精通城市、购物中心和酒店信息,熟悉并更新IFS促销信息,为酒店客人提供帮助和指引。 Well know City Insider Information and hotel information, familiar with and updated IFS promotion information, provide assistance and directions to all hotel patrons. 6.当礼宾台忙碌时协助礼宾主管,确保所有客人要求得到满意的回复。 Assist the City Insider Shift Leader when the City insider counter is busy and ensure all guest requests are met with satisfaction. 7.执行分派的任何合理任务和额外职责。 Carries out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.至少3年大专或旅游管理相关专业。 3 years’ college education or hospitality related qualifications. 2.酒店礼宾部经验(非必须)。 Hotel Bell Services experience preferred. 3.良好的英文口语,良好的对客沟通技巧和服务意识,能与各级沟通。具备良好健康的身体素质。 Good oral English. Good guest contact skill and service manner, able to communicate with all levels. Possess good physical fitness and health.
  • 长沙 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.为预到的客人热情、友好、高效的办理入住,合理分配房间并完成所有入住手续,需要关注有特殊房间要求的客人。 Provide warm, friendly and efficient check-in for arriving guests, completing all hotel check-in procedures, with appropriate room allocation, paying special attention to any special room requests from guests. 2.负责所有的VIP客人接待,包括:房间分配、房间检查、备品准备、房卡制作、入住办理和送客人到房间。 Attend to all VIP guests which include room assignment, room check, amenities requisition, room key issuing, registration and escorting guest to the room. 3.在必要的时候引导客人参观酒店。 Hotel Tour for all the Patrons of the hotel if necessary. 4.准确执行所有收银操作程序,如:入账,调帐,减免,外币兑换,退款等,相关文件需合理并得到授权经理的签字。Execute all cashiering procedures with accuracy and support all postings, corrections, rebates, currency exchange, paid outs, etc. with proper documentation and authorized signatures of managers. 5.每个班次平账准确,确保每笔抛帐正确并有支持的账单,完成的账单需有相关授权签字,每一笔帐单都应该投帐,以备夜审检查。 Perform accurate shift audit balance to ensure all postings have been balanced and all backup document and completed forms with authorising signatures are attached and submitted for night auditor’s night balance and check. 6.办理团队入住和退房手续,确保所有团队帐目清晰,相关的团队单据交给相关部门用于信息传递和跟进。 Prepare and performs group check-in and check-out accordingly to ensure all group billing arrangements are in order and that group instruction forms are distributed to departments concerned for information and follow-up. 7.更新电脑系统中的客人信息,每日跟进并上传至公安局证件扫描系统,确保所有上传信息齐全并做好记录。 Update guest information in the hotel computer system and daily follow-up to input guest information into the local Public Security Bureau computer system, ensuring all required information are obtained and recorded for the local authorities. 8.做好夜班工作,包括检查入住登记单,整理接待台卫生和补充文具等。 Perform night shift duties which include ‘R-card bin check’, clean up the counter and supplement stationery, etc. 9.处理前台客人叫醒预订,交予服务中心跟进,确保记录的准确性,并将预订记录在系统中。 Handle morning call bookings and ensure follow-up is done with Service Center to book the request at the correct time, recording details in the computer system. 任职要求 Qualifications 1.至少三年大专。 Minimum 3 years’ college education. 2.酒店前厅部经验(非必须) Hotel Front Office experience (Preferred but not required) 3.良好的英文口语和写作能力,良好的服务意识和沟通能力,良好的电脑技能,能在压力下工作并适应倒班工作。 Good oral and written English proficiency, good service manner, able to communicate with all levels, good in computers, able to work under pressure and adapt to work in shifts.
  • 长沙 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    职位描述 Job description 1.督导前台正常运作,并确保所有员工完全遵循酒店政策标准,始终向客人提供热情,友好的服务。 Responsible for the smooth running of Front Desk operations ensuring all agents are performing according to hotel policies and procedures, providing warm and friendly services to all hotel guests 2.召开每日交班会,确保所有员工在接班前做好准备,并知晓酒店最新信息,如:当日预到,新操作流程,特殊关注客人,酒店最新促销活动,培训日程安排及其它相关信息。 Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Front Desk agents are prepared with updated information before the start of each shift. 3.为客人准确提供酒店各营业点信息,熟练为客人推荐城市指南,餐厅,艺术场馆等客人感兴趣的地点。 Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests. 4.督导VIP客人接待过程,确保客人在店期间得到妥善照顾。 Monitor all VIP guests welcome process, ensure all guests are well taken care of during their staying. 5.有效处理客人要求,尤其在前台涉及到房间和房价。在满足客人需求的同时做到客房收益最大化,并帮助员工做决定和处理客人争执。 Effectively handle all guest requests, especially pertaining to room and rate requests at the Front Desk, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests. 6.检查前台员工及时分配任务和班次工作,确保每一个班次结束时员工已完成所有工作。 Check to ensure timely completion of assignments and duties by Front Desk Agents and that all shift tasks are completed by the end of each shift. 7.负责前台员工培训,检查员工表现,确保所有员工遵守酒店政策程序,并向员工提供反馈,必要时进行跟进和再次培训。 Responsible for training of Front Desk Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary. 任职要求 Qualifications 1.至少3年大专或旅游管理相关专业 Minimum 3 years’ college education or hospitality related qualifications 2.1年以上国际品牌酒店前厅部主管职位工作经验 Minimum 1 year Front Office experience in an international hotel in a supervisory position 3.良好的英文口语和写作能力,出色的人际关系,良好的沟通能力,出色的计算能力,能在压力下工作并具备一定领导力。 Good oral and written English proficiency, strong interpersonal skills, able to communicate with all levels, strong in mathematical abilities, able to work under pressure and leadership qualities.
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