Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
遇到客人的投诉或问题,如果不能马上找到解决办法,则汇报给领班/副理。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
保证具有营销员的态度,并抓住酒店内的一切销售机会。
Ensures a high level of product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。
Complies with all hotel policies relating to Front Office.
遵守酒店关于前厅部的所有制度。
Handles basic Business Centre services when required.
需要时处理基本的商务中心服务。
Provides courteous and professional service at all times.
始终提供礼貌且专业的服务。
Ensures high standards of personal presentation and grooming.
确保高水平的个人形象和仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
KEY RESULT AREAS 关键领域
1.Pick up and drop off guests according to the standards and procedures of the hotel.
按照酒店标准用船程序接送客人往返房间。
2.A
ssist guests with loading and unloading during the boat ride.
在客人乘船时,应帮助客人上下行李。
3.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
要确保客人收到友好,及时,关注性的服务,主动有预见性的满足客人需求。
4.To check and maintain the hotel boats, ensure the cleanliness and safety.
定期检查维护酒店船只,确保船只的整洁与安全性。
5.To assist the Concierge when there is no transfer assignment.
当没有行程的分配时,要协助礼宾部工作。
PERSONAL SPECIFICATION职位要求
1.Contributes to the morale and team spirit of the hotel by maintaining friendly relationships with associates.
建立良好员工和酒店之间的团队合作关系。
2.Perform duties as directed by supervisor.
按照主管指示执行职责。
3.Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
为酒店的完善和发展给给予意见和建议。