1. To handle all check-ins of guests including the processing of their reservation.
处理所有客人入住包括预定的程序。
2. To handle all guest requests during their stay.
处理客人在店期间的所有需求。
3. To organize and implement guest programs / plans that anticipate and meet guests needs and interest.
组织和实行可以满足客人需要和引起客人兴趣的住客活动。
4. To handle all leasing activities including conducting site inspections in the absence of Sales and Marketing.
处理所有租赁事宜,包括在市场部不在的时候带客人看房。
5. To provide support on sales enquire through telephone or from site inspections.
通过电话或带客人看房来协助市场部。
6. To support Sales and Marketing by providing relevant information including guest feedback and sales leads.
通过反馈客人意见和销售趋向等为市场部提供相关的信息。
7. To help the Service Assistants in the breakfast lounge to ensure good service and to improve the contact with the residents.
在早餐吧帮助服务助理确保为客人提供优良的服务并加强与住客之间的沟通。
8. To interact with the residents and explain facilities and services.
与住客沟通并为其解释公寓的设备和服务。
9. To handle complaints from residents and to refer to management only if the problem cannot be solved without impact on the finances of the company or on the company’s image.
处理客人投诉并在解决不了的情况下向经理反映但不能影响公司的形象。
10. To provide care and diligence to residents belongings during their arrival, departure and apartment change.
在客人抵店,离店和换房的时候提供细心周到的服务。
11.
To handle all mail, messages, telephone calls, information enquires and related services requested by the residents.
处理所有邮件,信息,来电和客人要求的信息。
12. To coordinate, organize and oversee a smooth running of the activity.
组织,协调和管理好活动,使活动顺利进行。
13. To develop a monthly newsletter to update in-house resident on upcoming events and also happenings on the local scene.
每月制作一份newsletter使住客能知道公寓内部及外部的一些信息。
14. To obtain feedback from residents through quarterly reviews on residents opinions and preferences.
定期回顾客人的意见和喜好以接受客人的反馈。
15. Complete other tasks assigned by Operation Manger.
完成上级领导安排的其它任务。