Job Summary – (RoleSummary)
工作概述﹣(职位概述)
· Manage theactivities of a front desk shift ensuring that guests receive prompt,professional attention and personal recognition.
管理本班的前台工作确保客人得到快速的,专业的服务和个人的关注。
RequiredSkills –
技能要求
· Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Good writingskills
具有良好写作技能
· Proficient inthe use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
· Problemsolving and organizational abilities
具有解决问题和组织能力
Qualifications –
学历
· Bachelor’s Degree or Diploma in HotelAdministration, Hotel Management or equivalent
具有酒店行政管理,酒店管理或相关的学士学位或大专水平。
Experience –
经验
· 3yearsexperience in front office / guest services or related discipline including supervisory experience, or an equivalentcombination of education and experience.
拥有3年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
Can accept long term night shif is consider in priority.
能接受长期上夜班者优先考虑