工作职责：
1、Cooperates, coordinates and communicates with other hotel departments as required.
积极合作协调与其他部门的交流。
2、Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
积极的了解客人确保得到重视和立即采取行动。
3、Responds to guest needs and resolves related problems
回复客人的要求和解决相关问题。4、Supervises and directs Reception personnel.
协助管理和指导前台的日常工作。
5、Ensures VIPs receive special attention
确保所有贵宾和会员享受特别的服务。
6、Inspects front of house and back of house regularly for cleanliness.
经常检查前台和后台区域的清洁。
7、Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助宾客服务欢迎，安排房间和欢送重要贵宾。
8、Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
检查所有要求标准，包括制服，卫生，仪容仪表。
9、Promotes inter－hotel sales and in－house facilities.
推广酒店的销售和酒店的设施。
10、Checks billing instructions and monitors guest credit，Analyses and approves discounts and rebates.
检查日常客人账户情况，分析和授权所有的折扣和冲减项目。
欢迎在中国的优秀外籍应届生应聘
任职资格：
1. Guarantee high－quality service to both internal and external guests of the hotel. 保证向酒店内部和外部客人提供高质量的服务.
2. Maintain the normal operation of hotel facilities and equipment. 维护酒店设施设备的正常运转.
3. Keep the working environment clean and tidy. 保持工作环境整洁.
4. Edit and update work standards and procedures. 编辑更新工作标准和程序.
