【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识,掌握应用销售及前台的电脑系统
3、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
4、能够掌握和理解市场和竞争
5、必须具备良好的中,英文读写能力
6、良好的人际交往和沟通技巧
7、独立工作和团队工作的能力
8、有销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少3年的销售经理经历,
有国际品牌同岗位工作经验优先
Primary Responsibilities 主要职责:
· Make guests friendly when provide personal service. Ensure guests feel the real five star service level .
· Provide clean room service according to the hotel standard to make sure the Highest guests satisfaction.
· Make sure all the vacant room can be rent at any time.
· Clean the floor and all the service areas according to the hotel standard.
· Finish the work list when a room is cleaned.
· Check and put the articles in the min-bar and open a bill list.
· Write a bepont of cleaning the room after cleaning a room.
· 在提供个人服务时要让客人感到亲切,确保客人感受到的服务是真正的五星级服务。
· 根据酒店所建立的标准提供干净的客房服务,以确保客人最大程度的满意。
· 确保所有的空房间随时保持出租状态。
· 根据酒店标准打扫客用楼层和所有服务区域。
· 每做完一间房后应完成做房工作表。
· 检查、填充迷你吧内的物品并开出账单。
· 每打扫完一间房后填写做房报告表。
Knowledge and Experience 知识和经验:
· Health and hard working.
· 1 year abobve experience.
· 身体健康,能吃苦耐劳。
· 有同等岗位一年以上经验。
Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通过回顾历史记录和预测的方法协助准备部门年度预算,有助于发展部门收入的预算目标。
Assist in accurately forecasting business demands to ensure efficient staffing & beverage production.协助精确预测商业需求确保员工安置及酒水饮料制作。
Ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s.确保了解并执行万豪的SOP和酒店的LSOP原则。
Enforce operational Standards that are periodically reviewed & updated.确保运营标准的周期性回顾与更新。
Be responsible for maintaining outlet safety and sanitation standards at all times.始终确保部门的安全和卫生标准。
Enforce Marriott’s 43-point sanitation checklist by having all outlets inspected on a monthly basis.执行万豪的43条卫生标准,每月对部门进行检查。
Be responsible for asset management of all outlet property and facilities.负责本部门的所有固定资产和流动资产。
Conduct a preventative maintenance inspection on a weekly basis.做好每月预防性的维修检查。
Enforce Marriott’s Principles of Hospitality at all times.始终贯彻万豪热情好客的原则。
above all to lead by example through a “hands on” approach to motivate our associates to excel.要成为员工的榜样、深入到员工之中去引导员工取得成功。