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列表 明细
薪资: 2.2万-2.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供吃

- The ability to coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, work schedules, rules and regulations for hotel staff and personnel.- The ability to maintain up-to-date records on hotel staff personnel attendance, appearance, standards, work and      vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.- The ability to approve the employment and termination of hotel staff and employees and is responsible for on-the-job training programs on a regular basis.- The ability to coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related supplies and equipment.- Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity.- Established and maintains a prominent level of visibility and involvement in the property and in business, social and government communities as appropriate.- The ability to handle all guest complaints in hotel area and is charge of obtaining maximum results in the utilization and appearance of the hotel areas, the quality levels, performance and standards of service and develops new techniques of      service towards maximum guest satisfaction at minimum operating costs.- The ability to coordinate and ensure the needs of the guest assistant with the managers of interrelated departments.- The ability to encourage and assist all managers in the development of new and improved methods of guest service.The ability to ensure that all employees comply with Aman standards of service.- The ability to develop the budget and marketing plan.Assists in monitoring present and future trends, practices and system in the hotel industry and determines and ensures execution of competitive program as directed.- The ability to provide a high degree of visibility and energy throughout the hotel.- Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance program and      judicious planning and management of FF&E, as directed.The ability to provide a high degree of sensitivity to employee and guests needs.- The ability to safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid.- The ability to maintain current prices and approved purveyors listed based on quality, service and cost of all      related items for requisitioning purposes, store inventories, cost control procedures and forecasts.- The ability to conduct monthly division meetings to provide vital information to the managers, obtain managers feedback regarding the department itself, and provide a regular forum for improving division communication.- The ability to work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness in hotel areas.- The ability to aid each Department Head in giving the necessary training to their staff and to assist them in it.The ability to develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of hotel' policies.- The ability to develop and maintain effective communications between all operating departments.- The ability to respond properly in any hotel emergency or safety situation.- The ability to ensure emergency procedures are practiced and enforced to provide for the security and safety of guest and employee.- The ability to perform other tasks or projects as assigned by hotel management and staff.- In the absence of the General Manager, assumes responsibilities as appropriate.- Keeps General Manager informed of any unforeseen events which may occur in his/ her absence.

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