1. The Resident Manager assists the General Manager
with the day-to-day operations of the Hotel, with the primary objectives of
increasing profitability for the Company, improving standards of product and
service for guests and improving the morale and general working environment of
all members of the staff.
2.Manage the operations part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient but effective business.
3.Lead the team in all areas of the operation.
4.Work closely with the General Manager you will establish clear performance goals for the team5.Provide regular feedback to them through coaching and support.
6.Be a leader who inspires the team by understanding their individual needs and working with them in and approachable way.
7. Drive hotel programs and projects.
Position Summary职位概述:
The Director of Operations assists the General Manager with the day to day operations of the hotel, with the primary objectives of increasing profitability for the company, improving standards of product and service for guests and improving the morale and general working environment of all members of staff.
营运总监协助总经理进行酒店日常管理,为集团公司争取效益最大化,提升酒店产品的服务标准以及对客服务质量,提升团队士气并为员工营造更令人满意的工作环境
1. Supervision of Operation Depts 监管所有营运部门
2. Profitability 收益控制
3. Guest Satisfaction 客人满意度
4. Human Resources 人力资源管理
5. Reports 汇报管理
6. Meetings 会议管理
7. Cost Control 成本控制
8. Budget / Capex 预算及资本支出控制
9. Image Management 形象管理
10.Environment Protection 环境保护
11.Energy Conservation 掌控充满活力的会谈
12.Property Management 酒店管理
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1.Outgoing 开朗活跃;
2.Career-minded 职业思维;
3.Mature and ability to supervise 专业成熟;
4.Articulate 表达流利;
5.Good Health身体健康;
6.Oral and written fluency in English 流利的英文口语及书写表达;
7.At least 2 years this position experience as in an international class hotel 至少两年国际高端酒店同职位工作经验;
8.Self-starter 积极主动;
9.Sensitive to guest and staff need 对内部和外部客人需求敏感;
10.Ambitious 有进取心;
11.Positive role model 积极的榜样;
12. Ability to work long hours 能够承担长时间工作;
13.Computer knowledge 电脑知识。