The EAM’s mission is to be responsible for the entire Hotel operation. His/her scope of responsibilities covers the financial results (revenue, cost of sales, payroll & related expenses, other expense, departmental income, gross operating income, net operating income) of the hotel. He/she is also responsible for the standards of the product, service, management of Talent & Culture and the sales and marketing strategies, goals and results.
行政助理经理的使命是负责整个酒店的运营。 职责范围包括酒店的财务业绩（收入、销售成本、工资和相关费用、其他费用、部门收入、总营业收入、净营业收入），同时还负责产品、服务、人才与文化管理以及销售和市场策略、目标和结果的跟进落实。
Mainly in charge of formulating, implementing and achieving the targeted goals as defined in the Marketing Plan. Responsible for orienting and following up to materialize the budgeted revenues of respective segments through existing clientele and key prospects, focusing on revenue maximization, talent productivity, resource management and the Hotel’s image building.
主要负责市场销售战略制定、执行并实现市场计划中设定的目标。负责跟进现有的客户和潜在的重要客户，人才的工作效率， 资源管理，和酒店外形的管理，以取得收入的最大化。
Overseethe administration of his/her team
监督市场销售团队的管理
Proper maintenance of allAdministrative and legal documents (books, talent salaries medical, laborinspection, security control and foreign manpower)
合理地维护行政管理及法律法规文件（书籍，人才工资，医疗，劳动监察，安全控制及外籍人力控制）等。
Responsible for the hotel inthe absence of the General Manager.
在总经理休息期间，行政助理经理负责酒店事宜。
Conducts a daily briefing with management on current key activities.
与管理层共同召开每天早会，关注关键活动。
Ensure that all operationsdepartments are maximizing revenue and profit potentials while minimizing costs.
确保各运作部门在最大限度降低成本的同时，实现收入和利润的最大化。
Ensure wherever possible that talentsare provided with a work place free of discrimination, harassment andvictimisation.
确保人才不会受到与工作场所相关的歧视，骚扰和侵害。
Communicates and leads byexample according to the owner’s requirement and Accor values.
业主的要求和雅高价值观作为沟通和领导的依据。
Treat complaints of harassmentand discrimination promptly and confidentially.
及时和保密地处理骚扰和歧视等问题。
Treat customers and colleaguesfrom all cultural groups with respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding.
识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。
Manages performance issuesthat arise within the operational departments, as well as train, develop, coachand counsel, conduct performance evaluations and resolve problems ofdepartmental team members and managers.
管理运营部门内部的绩效问题，并对团队成员和管理人员进行培训、发展、指导和咨询，组织的绩效评估和解决问题。
Must be an example of the AccorValues, brand standards, and a champion of grooming and appearance guidelines.
必须是雅高价值观、品牌标准和仪容仪表的典范。
Maximize Accor market sharewithin his/her area/territory.
在职责领域内最大化雅高酒店集团的市场占有率。
Ensure that the sales teammeet clients requirement and that the client service offered correspondseffectively to their requests. In the event of complaints made by clients,should the need arise, to avail him/herself as mediator between the hotel andclients.
确保销售团队及其服务符合客户要求。如果遇到客人投诉，如有必要，应主动担当酒店和客人之间的调解人。
Ensure the availability ofafter-sales services and, in particular, concerns him/herself with clients whohave registered complaints.
确保售后服务的提供，特别要关注提出投诉的客人。
Determines the marketing andsales strategies in all related areas required to meet the annual budgets ofthe hotel.
通过配合酒店的年度预算来决定市场销售的策略。
Set up pricing strategies inall areas, with regular reviews in keeping with the hotel needs and markettrends.
在满足酒店的需要与符合市场的趋势的情况下，制定价格策略，并定期进行评估。
Supervise the existence of anefficient follow-up on all leads towards business materialization and long-termcustomer relationship.
监督与商务和长期客户合作关系。
Through various tools (e.g.media, social events, gatherings with competition etc.), explores economicdata, new developments in certain companies’ structures, new assignments,industrial complexes, new business centers, new projects which all could be ofinterest and benefit of the hotel and distributes this information to relevant talent.
通过各种工具 （例如媒体、 社交活动、 集会与竞争等)，探索了某些公司的结构、 新分配、旗下产业、 新的商务中心、 新项目，都可能带给酒店的效益，并分发信息给相关的人员。
Keeps close follow up ondevelopments of the competitor hotels (occupancy, structural alterations,renovation, special campaigns, rate promotions, marketing efforts, theme eventsetc.).
不断跟踪酒店竞争者的信息（入住率、结构调整、创新、特别活动、价格推广、市场活动和主题宴会等）。
Ensure collaterals are keptupdated, with fresh new ideas as necessary, ensuring sufficient stock arereadily available for sales and promotional activities.
确保系统随时更新，确保在销售与促销活动中酒店有足够的房间库存。
Keep a close watch on groupproductivity/activities and follow-ups, ensuring minimal business loss, andhigher conversion rate of all leads.
密切的关注团队的生产力、活动和跟进，确保最小的商业损失，并提高所有潜在客户的转化率。
Work with DOS and SalesManagers to set up the annual rates for local/international companies, bothtravel trade and commercial accounts, devising clear understanding ofstrategies in the rates negotiation process.
与销售总监和销售经理设定每年当地或者国际公司，旅游，商务客户的价格，制定明确的谈判策略。
Ensure updated customerprofiles (PMS) and database, capable of identifying sales calls report andactivities.
确保更新客户文档和数据，能够识别销售拜访报告和活动。
Ensure an efficient two-waycommunication to keep customers updated on latest development in the hotel andhotel management of all changes in the customer profile and market trends.
确保一个有效的双向沟通，保持与客户更新对酒店及旅馆管理中客户配置文件和市场趋势的所有更改的最新发展
Feedbackand work with the other department heads to ensure delivery of quality services to customers’ expectation and satisfaction.
为了保证达到客户的期望与满意度提供优质的服务，要及时跟进反馈。
Provide on-going marketing andsales directions and training program for talent development and businessenhancement.
为公司的人才发展提供市场销售的培训和强化培训。
Plan and execute theadvertising needs of the hotel, both local and international media, in keepingwith corporate standards and hotel image.
在保持酒店的标准下计划和执行本地与国际传媒的媒体广告。
