This position is applicable to the following hotels
该职位适用于以下酒店:
Operation Hotel 营运酒店
Banyan Tree Chongqing Beibei
重庆北碚悦榕庄
Job description 岗位职责
Ensures compliance with the Group’s Mission Statement.
确保服从集团的使命声明。
Directs and maintains Sales and Marketing activities to achieve the planned performance levels.
指导和维护销售营销活动达到预期的效果和水平。
Constantly promotes and develops the hotel/resort’s business base.
不断推动和发展酒店的业务。
Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
监控实际与预算的目标,发展与控制服务和产品交付中的业绩,客户的满意度和财政目标。
Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce.
采取措施来促进适当的员工培训,确保最高的员工士气。
Ensures that proper employer/associates relations are maintained.
确保适当的雇主/员工关系的维护。
Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends).
评估一定时期的运行报告,视情况而定(每日,每周或者一个时期的结束)。
Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
与每个部门领导评估公司的运营情况,并确保和维持这个酒店的服务质量和标准。
Reviews guest ratings and follows through with the individual department heads to correct problem areas.
评估客人的评价并与部门领导共同解决发生的问题。
Develops and monitors short and long term planning for the property.
监管和发展公司短期和长期的计划。
Keeps abreast with innovations and business orientations in the luxury hospitality industry.
保持在奢侈酒店行业的创新和业务方向。
Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.
评定目前的行业趋势和理念,并向其执行上级提出适当的建议和意见。
Description: 岗位职责:
1. To have complete knowledge on the food / beverage / service available in sections appointed
具备有关指定部门的食品/酒水/服务方面的所有
知识
2. Handle minor complaints and reports them to the manager or assistant for proper action
处理客人的细小投诉,并向经理或助理经理汇报,以便采取正确行动
3. Assist in any other tasks as specified by his / her supervisor
协助完成上级的工作任务
4.Conduct staff training when required
根据需要,对员工进行培训
Requirements: 任职要求:
1. The successful candidate will meet the following criteria,
成功的候选人将符合下列标准
2. Previous experience in a similar role in a 5 star restaurant
在五星级酒店相似岗位工作经验
3. Self motivated and outgoing personality, enjoy working as part of a team
热爱团队工作,性格开朗向上
4. Well presented and demonstrated good communication skills
良好的沟通技巧和陈述能力
5. Tactful, self-confident, passionate and poised
自信,热情
6. Good administration
良好的管理能力
·
Thorough knowledge of the establishment’s facilities and personnel
involved
有关设施和参与人员的全面知识。
·
Good knowledge of food service techniques and menu contents
很好地了解食品服务技巧和菜单内容。
·
Maintains a professional and friendly attitude towards guests during
contact
在为客服务过程中,保持职业化的友 好态度
·
Ensures a clean, professional appearance
according to hotel grooming standards
确保整洁,职业化的个人形象符合酒店的仪表着装标准。
·
Acquainted and familiar with the use of all electrical and mechanical
equipment in the kitchen and observes
the safety precautions when handling
them
熟练掌握厨房电器设备的使用方法,操作时要注意安全防范。
·
Practices the hygiene and sanitation procedures set by the hotel when
handling food
进行食品操作时,执行饭店制定的有关卫生的程序
·
Ensures proper use and cleaning of equipment in order to prolong the use and prevent damage
确保设备的正确使用和清洁,以延长设备使用寿命,防止损害。
岗位职责
1. To have complete knowledge on the food / beverage / service available in sections appointed
具备有关指定部门的食品/酒水/服务方面的所有
知识
2. Ensure that SLIM and hotel standards and policies are explained to staff, and are correctly applied
确保向员工说明集团总部和饭店的各项标准及规定,并保证这些标准和规定的正确实施
3. Monitor and ensure smooth operations of the sections appointed(restaurants/banquet/beverage – as applicable)
监督并确保指定部门(根据各餐厅/宴会部/酒水的不同情况)的顺利运营
4. Maintain consistency in quality of food / beverage/service /cleanliness of sections appointed
始终如一地保持指定餐厅的食品/酒水/服务/清洁度
5. Proper and tactful handling of verbal complaints from customers
在运营中不断地收集客人的反馈意 见,以确保令客人喜出望外
6. Ensure effective communication within sections appointed and with other divisions
确保指定部门内部及其与其它大部门之间的有效
交流
岗位要求
1.Enforce staff motivation and team building
加强员工和团队合作
2. Proactive工作积极主动
3. Minimum 2 years experience in an international class hotel
在国际酒店有至少2年的相关工作经验
4. Flexible
灵活机动,能适应各种不同的工作环境
5. Implement appropriate and effective measures to improve control of costs / expenses/ labour
正确而有效地实施提高成本/开支/劳动力的衡量措施