工作职责:
在洗衣房经理不在的时候负责洗衣房的运转。
负责检查洗涤的方法和过程。
处理客人加急洗衣服务。
确保所有客人衣物被仔细对待,把损坏率降到最低。
掌握对洗衣房设备全面的和最新的了解。
申领洗衣房各类物品并确保化学剂等被恰当地使用,使用正确的数量以降低成本、提高质量,避免事故。
维持客房布草和制服的质量。
向洗衣房经理或工程部汇报有关设备故障的问题。
确保准确及时地寄出客人洗衣的帐单。
和下属员工交流工作情况和工作表现等。
Job Description:
Responsible
for the operation of the laundry department during your shift.
Inspect
entire area on productive methods and procedures used.
Assist
guests with urgent laundry requests.
Ensure
that all guests’ items are treated carefully to minimize any damages.
Thorough
and up-to-date knowledge on operating all equipment for laundry operations.
Apply
for laundry goods and ensure chemicals etc. are used properly, and in correct
quantities, to avoid accidents and to keep costs low and quality high.
Maintain
quality control for in-house linen and uniforms.
Report
promptly faulty equipment to the Laundry Manager and / or Engineering department.
Ensure
guest laundry charges are posted correctly and promptly.
Confer
with assistants and supervisors on production and personnel problems.
工作职责:
1.在整个工作过程中,始终保持高度的客户服务意识。
2.保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
3.能够提出对酒店的运作及环境有益的意见或建议。
4.能够积极的向客人及供应商推荐酒店的服务及设施。
5.在工作过程中能够做好本职工作,保证自己及其他人的安全。
6.熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
7.了解健康食品的要求,并可以给出适当的建议。
8.与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。
Job Description:
1.Maintain a high customer service focus by approaching your job with the customers always in mind.
2.Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3.Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
4.Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
5.Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
6.Confidently know the food and beverage menu contents and explain them in detail to guests.
7.Understand dietary requirements and offer appropriate suggestions.
8.In consultation with the Manager, agree and implement actions to make improvements to customer service.
工作职责:
1、建立部门的标准操作流程和政策方针。
2、指导监督客房部的运营,保证客房和公共区域都达到清洁标准,以及所有团队成员能够提供高标准的对客服务。
3、为部门团队成员的发展,制订并设计培训项目、计划和方法。
4、检查部门培训项目的进展,并且在需要的情况下对培训计划进行修正。
5、衡团队成员的工作安排,维持和控制工资成本与人员预算。
6、时常对部门团队成员的表现进行评估。
7、与遇到问题的团队成员进行交谈倾听,帮助解决或缓解问题。
8、对空房间和住客房进行常规检查,以确保房间达到高标准的清洁。
9、常规巡视酒店楼层、酒店后区、办公室、公共区域,确保高标准的清洁和维护。
10、监督洗衣房日常营运,包括客人洗衣服务、制服服务、布草洗涤、成本控制等。
Job Description:
1、Institute department SOPs and P&P.
2、Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
3、Extend courteous service to guests.
4、 Establish training programs, methods and procedures for team members’ development.
5、Oversee departmental training programs and revise relevant manuals as necessary.
6、Work our balanced working schedules for team members and maintain close payroll control to meet budget.
7、Evaluate the performance of assigned team members from time to time.
8、Listen to team members’ problems and assist / help to solve them.
9、Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
10、Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
工作职责:
1、熟悉掌握菜单及饮料单上的内容,并可以向客人做出详细解释。了解健康食品的要求,可以提出适当的建议。
2、熟悉自助餐台上的食品。
3、保持自助餐台清洁。
4、能够达到TBS产品知识要求。
5、根据客人不同的国籍,推荐相应的食品。
6、熟悉饭店其他餐厅菜单上的食品,并向客人推荐。
7、遵守服务程序,保证餐厅符合早餐、午餐及晚餐的服务标准。其中包括与厨师交流餐厅预定的详细情况。
8、检查收银设备的准备工作。
9、与主管或经理检查预定,并确认人数较多的预定。
10、保证所有用具的清洁,并为客人进入餐厅做准备。
Job Description:
1、Confidently know the food and beverage menu contents and explain them in detail to guests.
2、Understand dietary requirements and offer appropriate suggestions.
3、Correctly label buffet dishes.
4、Keep buffet areas clean at all times.
5、Complete TBS checklists on product knowledge.
6、Make suggestions on the menu that might suit guests of different nationalities.
7、Familiarise with menu items of all other outlets to recommend guests to other outlets.
8、Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
9、Undertake steps to ensure that the cashiers’ desk is ready and set for service.
10、Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
饼房厨师工作职责:
1、在厨房运作方面支持副厨师长或厨房主管工作,保证提供高效率的服务。
2、 计划和准备执行高质量的食品和摆台在指定的区域和餐厅。
3、根据标准食谱卡、为客人及团队成员准备和制作食品。
4、 严格按照菜谱、标准和摆盘标准。
5、在酒店运营之中保持HACCP各方面要求。
Job Description:
1、Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures.
2、Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times.
3、Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant.
4、Work seamlessly with recipes, standards and plating guides.
5、Maintain all HACCP aspects within the hotel’s operation.
岗位职责
1.与既有的客户和潜在的客户及合作伙伴保持密切的联系
Identifies and handles sales leads effectively and efficiently、
高效认知和掌握销售线索
2.Represents the hotel and participates in domestic and international sales activities、
代表酒店参加国际及国内的销售活动
3.Creative contribution to product and sales development、
发挥创造力,为酒店的产品及部门做出应有的贡献
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews、
4.仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Monitors and reports on market and competition within own market segment、
5.在所负责的市场区域内,监视和报告市场及竞争者的情况
Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time、
6.准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Active distribution of product information and creates awareness in the markets and business segments or responsibility、
7.积极地传播产品信息,在负责的市场内营造酒店的知名度
Participates in planning and realizati
岗位要求
1、
具备领导才能,了解所负责部门对各职位的责任
2、
掌握使用互联网及其它主要电脑系统的知识
3、
掌握应用销售及前台的电脑系统
4、
了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、
能够掌握和理解市场和竞争
6、
必须具备良好的中,英文读写能力
7
良好的人际交往和沟通技巧
8、
独立工作和团队工作的能力
9、
拥有销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验