行政
Administration
§ 协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage
activities are aligned with the respective Corporate Strategy, and that the Hotel
Actions have been implemented where appropriate.
§ 协助制定、保持及更新详细的部门营运手册。营运手册要包括部门的政策及程序，部门的工作程序及标准。确保每年的更新要准确反映任何改变。
To assist with the development and maintenance of a
detailed Department Operations Manual that reflects policies and procedures
work processes and standards of performance within the Division.
§ 协助准备餐饮部的年度业务计划，确保部门目标中全面阐述了酒店的生意目标及员工的需要。
To assists with the preparation and regular update
of the Food and Beverage Departmental Budget, in close cooperation with
Assistant Director of Food & Beverage and the Director of Food and Beverage
ensuring targets are met and costs are effectively controlled.
§ 与餐饮部行政总监密切配合，协助准备及定期更新餐饮部的部门预算，确保达到经营目标及有效地控制成本。
To participate in the formulation of the Annual
Marketing Plan to established a list of marketing activities in line with the
compilation of the Annual Business Plan.
§ 定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Conducts regular divisional communications meetings
and ensure that departmental briefings and meetings are effective and conducted
as necessary.
§ 参加每月和每日餐饮部日常会议。
To attend monthly Food and Beverage meeting and daily operations
meeting.
§ 参加餐饮行政总监主持的会议和简报。
To attend all other meetings and briefings as directed by the EAM - Food
and Beverage.
§ 完成每日部门日志。
To complete the Daily Log-sheet.
§ 根据营业状况排班，确保有足够的人手。
To plan the outlet weekly roster and work schedules
to ensure that the outlet is adequately staffed to handle the level of
business.
§ 根据使用状况和安全库存量申领客人用品。
To request guest supplies according to consumption and established par
stocks.
§ 维护部门信息板。
To maintain the outlet bulletin board.
§ 确保部门的前场和后场区域干净、整洁有序。
To ensure that the outlet is kept clean and
organized, both at the front as well as the back of the house.
§ 联系并且协调餐务部和客房部严格按照清洁时间表进行清洁。
To liaise and organize with Stewarding and
Housekeeping that the established cleaning schedules are strictly adhered to.
营运管理
Operational
§ 确保贯彻执行酒店最基本的品牌标准。
Ensures that minimum brand standards have been implemented.
§ 确保根据经营理念对部门进行高效地管理，根据标准提供有礼的、专业的、高效并且富有弹性的服务。
To ensure that the outlet is managed efficiently
according to the established concept statement, providing courteous,
professional, efficient and flexible service at all times according to the
established standards.
§ 以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a
supportive and flexible manner, focusing on the overall success of the hotel
and the satisfaction of hotel guests.
§ 能够工作得富有弹性，能够适应餐饮部不同部门和酒店安排的其它部门工作。
To be flexible and adapt to rotate within the
different departments, sub departments of the Food and Beverage division or any
others departments assigned by the hotel.
§ 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。
Tastes and monitors the food and beverage products
served throughout the operation, provides feedback where appropriate.
§ 监督餐厅的服务和餐饮标准。在必要时，与餐厅副理、行政副总厨和厨师长一起实施正确的措施。
Monitors service and food and beverage standards in
the Outlet. Work with the Assistant
Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective
actions where necessary.
§ 与厨师长共同对餐饮营运进行频繁而全面的检查。
Conducts frequent and thorough inspections together
with the Chef de Cuisines, of the Food and Beverage Operation.
§ 经常检查餐饮准备中仅可用新鲜的产品。
Frequently verifies that only fresh products are used in food and
beverage preparation.
§ 协助厨师长/行政副总厨提出富有创意的建议和想法。
Assists the Chef de Cuisines /Executive Sous Chefs
with creative suggestions and ideas.
§ 监督对所有运营设备和营业用品的月度盘点。
Conducts monthly inventory checks on all operating equipment and
supplies.
§ 针对每日营运和质量控制与厨房密切沟通。
Liaises with the Kitchen and Beverage Department on
daily operations and quality control.
§ 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all
food and beverage items in the menu and the ability to recommend Food and
Beverage combinations and upsell alternatives.
§ 在部门内凡事亲历亲为，特别是在工作繁忙期间。
To be a hands-on manager and be present at all
times in the outlet, especially during busy periods.
§ 能够工作得富有弹性，能够适应餐饮部不同部门和酒店安排的其它部门工作。
To be flexible and adapt to rotate within the
different departments, sub departments of the Food and Beverage division or any
others departments assigned by the hotel.
§ 根据部门营运手册中的服务标准确保正确的营运标准。
To ensure that correct operating standards are
adhered in order to achieve the level of service established in the
Departmental Operations Manual.
§ 分派下属的工作并且定期检查下属的表现。
To assign responsibilities to subordinates and to check their performance
periodically.
§ 确保部门以最大的接待能力接受预定。
To ensure table reservations are taken properly in
order to maximize the restaurant turnover.
§ 确保所有的设备和用品处于严格的安全库存量，并且确保部门有足够的设备和用品的配备。
To ensure that the par stocks for all operating
equipment and supplies are strictly adhered to, and that the outlet is
adequately equipped.
§ 负责每月对部门的设备和用品进行盘点。
To conduct monthly inventory checks on all operating equipment and
supplies.
§ 协助控制所有运营设备和物品的申请，储存和谨慎使用。
To assist in controlling the requisitioning, storage
and careful use of all operating equipment and supplies.
§ 从准备工作、服务和菜单方面主持每日班前例会。
To conduct daily pre-shift briefings to associates on preparation,
service and menu.
§ 为确保日常运作和质量，与厨房以及其它相关部门进行联络。
To liaise with the Kitchen and other supporting
departments on daily operation and quality.
§ 确保酒水的出品和服务是严格按照酒店确定的配方和程序。
To ensure that all beverage orders are produced
according to the established recipes and procedure set for the outlet.
§ 控制物品申请、库存、酒水服务的量。
To control the requisitioning, storage, and service/portioning of beverages.
§ 确保适当的酒水库存，维护并且记录酒水的报废和浪费。
To control appropriate beverage par stocks are
maintained and record any spoilage and wastage.
§ 确保酒吧和周围区域随时保持整洁。
To ensure that the bar and surrounding area is kept clean and organized
at all times.
§ 处理客人关于食品、酒水和服务方面的投诉、要求以及疑问。
To handle all guest complaints, requests and inquiries on food, beverage
and service.
§ 确保部门的收银工作按照严格程序进行。
To ensure that the outlet cashiering procedures are strictly adhered to.
§ 监督管理和检查部门的运作和行政方面的工作。
To supervise and oversee the operation and administration of the outlet.
§ 学习和评估营运和工作程序，向餐饮部行政总监或副总监提出建议。.
To study, evaluate operation/procedure and suggest
improvements to EAM – Food & Beverage/ Assistant Director of F&B.
§ 对客人进行引导，确保客人满意。
To act as a host to the guests and ensure their satisfaction.
§ 检查下属的工作表现和仪容仪表。
To check work performance of subordinates and their grooming.
§ 在营业繁忙期间督导、检查并且协助下属的工作。
To supervise, oversee and assist subordinates during busy period in the
service.
§ 在日常运作的时候与厨房进行紧密联系。
To liaise with kitchen crew on daily operation.
§ 具备充足的菜单和设备知识。
To possess thorough knowledge of menu and equipment.
§ 和厨师长一起确定菜单、配方和菜单循环更新。
To work with Chef on the menu, recipes and menu cycle concept.
§ 向餐饮部行政总监汇报会议、餐饮产品的差异。
To report deviations of the Catering and food and
beverage products to the EAM - Food and Beverage.
§ 充分理解并且执行部门运作手册。
To fully understand and adhere to the Departmental Operations Manual.
§ 根据会议计划和部门运作手册完成任务。
To perform all tasks in accordance to the Session
Plans and Task Breakdowns from the Departmental Training Manual.
§ 完全理解并且运用餐饮宝典20个最高标准的理念。
To fully understand and apply the philosophy of F&B fundamental Top
20.
§ 确保餐厅的前、后线区域的洁净有序。
Ensures that the outlet is kept clean and
organised, both at the front as well as the back of house.
§ 与客房部配合，确保严格执行既定的清洁计划。
Liaises and organises with Housekeeping Department
that the established cleaning schedules are strictly adhered to.
人员管理
People Management
§ 监督和协助所有餐饮部员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。
Oversees and assists in the recruitment and
selection of all Food and Beverage associates.
Adheres to hotel guidelines when recruiting and uses a competency-based
approach to selecting associates.
§ 监督餐厅所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversees the punctuality and appearance of all
outlet associates, making sure that they wear the correct uniform and maintain
a high standard of personal appearance and hygiene, according to the hotel and
department’s grooming standards.
§ 经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大。
Maximises the effectiveness of associates by
developing each of their skills and abilities through the appropriate training,
coaching, and/or mentoring.
§ 指导员工进行年度表现评估，支持他们的职业发展目标。
Conducts annual Performance Development Discussions
with associates and to support them in their professional development goals.
§ 通过持续的反馈和月度会议来帮助部门服务教练不断进步。
Assists in the development of Departmental Service
Coach through ongoing feedback and monthly meetings.
§ 与进修及培训发展部经理和部门服务教练协调下为员工制定计划并落实有效的培训课程。
Plans and implements effective training programmes
for associates in coordination with the Learning and Development Department
Manager and Departmental Service Coach.
§ 监督每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。
Oversees the preparation and posting of weekly work
schedules, making sure that they reflect business needs and other key
performance indicators.
§ 鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
Encourages associates to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.
§ 支持落实人本品牌，示范并加强凯悦价值观和文化特性。
Supports the implementation of The People Brand,
demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 确保所有员工完全理解并严格遵守员工守则。
Ensures that all employees have a complete
understanding of and adhere to associates rules and regulations.
§ 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
Ensures that associates follow all hotel, company
and local rules, policies and regulations relating to fire and hazard safety,
and security.
§ 对于员工敬业度调查做出反馈并落实相应的改善措施。
Feedbacks the results of the Employee Engagement
Survey and ensures that the relevant changes are implemented.
§ 通过参与管理，对所有餐饮服务人员进行紧密督导，使他们的工作表现符合政策、程序及有关法律。
Through hands on management, supervises closely all
Food and Beverage Service associates in the performance of their duties in
accordance with policies & procedures and applicable laws.
§ 适当地分配职责和责任，以使员工掌握技能并获得资源；在确保保持运营及安全标准的同时，关心并发展员工。
Delegates appropriately duties and
responsibilities, to equipped and resourced associates, nurturing and
developing them whilst ensuring standards of operation and safety are
maintained.
§ 灌注并支持公司的培训理念，并与餐饮部行政总监/副总监及进修及培训发展部经理紧密配合发展一支积极的部门培训员队伍。
Instils and supports the Training initiatives and
philosophies of the company and works closely with the Learning &
development manager and EAM - Food & Beverage and Assistant Director of
Food & Beverage to develop a team of multi-skill associates.
§ 确保所有员工都对酒店产品知识、当前的推广、政策改变保持最新了解，使员工能够遵照执行。
Ensures all Associates maintain an up-to-date
awareness of hotel product knowledge, current promotion, policy changes and makes
them perform accordingly.
§ 发展并协助针对提高技能和知识的培训活动。
Develops and assists with training activities focused on improving
skills and knowledge.
§ 确保员工完全理解酒店的规章制度并遵照执行。
Ensures associates have a complete understanding of
rules and regulations, and that behaviour complies.
§ 关注员工士气并对工作表现及发展提供反馈。
Monitors associate morale and provides mechanism
for performance feedback and development.
§ 进行年度表现评估，提供诚实并适合的反馈。
Assists in conducting the annual Performance
Appraisals providing honest and appropriate feedback.
§ 以有效的沟通原则和核心价值面对各层员工。
Effectively communicates guiding principles and core values to all
levels of associates.
总则
General
§ 完全拥护和了解凯悦以人为本的原则 – 言出必行。
Fully embraces and articulates Hyatt People Philosophy guidelines –
walking the talk.
§ 进行定期的部门会议，确保所有会议计划完善，有效且以结果为导向。
Conducting regular departmental meetings ensuring
all meetings are well planned, efficient and results oriented.
§ 积极参与所有要求参加的会议。
Attends and contributes to all meetings as required.
§ 了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
Is knowledgeable in statutory legislation in associate
and industrial relations, understanding and strictly adhering to rules and
regulations established in the Collective Labour Agreement, Associate Handbook
and the hotels policies concerning Fire, Hygiene, Health and Safety and
Emergency situation.
§ 以礼貌和有效的方式处理客人和员工要求，如果不能及时解决，报告投诉或者问题，同时反馈迅速跟进。
Handles guest and associate enquiries in a
courteous and efficient manner, reporting, complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up.
§ 积极参与员工的福利，安全和发展，提供建设性的，真实的和熟练的反馈。
Take an active involvement in the Welfare, Safety,
Development and wellbeing of associates providing advice, counselling and
truthful, diplomatic feedback.
§ 遵照当地法规，熟悉并执行部门相关法律事项。
To comply with local legislation and be conversant
and act in accordance with any legal issues relating to your department.
§ 确保及时提交排班和考勤。
To ensure rosters are posted and timesheets submitted on time.
§ 保持积极的客人和同事关系。
Maintains positive guest and colleague interactions with good working
relationships.
§ 总是实施负责的管理和行为，积极地代表酒店管理团队和凯悦国际。
Exercise responsible management and behaviour at
all times and positively representing the hotel management team and Hyatt
International.
§ 确保所有员工按照雇用条件，当地法规和酒店规章制度得到公平和始终如一的对待。
To ensure that all associates are treated fairly
and consistently as outlined in their terms and conditions of employment, local
legislation, and company/hotel policies and procedures.
§ 参加要求的培训。
To attend training sessions when required.
§ 准时报到，穿着正确的制服并佩戴正确的名牌。
To report for duty punctually, wearing the correct
uniform and name badge at all times.
§ 确保高标准的个人仪容仪表。
Ensure high standards of personal presentation and grooming.
§ 始终提供友善，礼貌和专业的服务，并确保顾客满意
To provide a friendly, courteous, professional
service and ensure guests satisfaction at all times.
§ 了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
Is knowledgeable in statutory legislation in associate
and industrial relations, understanding and strictly adhering to rules &
regulations established in the Associate Handbook and the hotel’s policies
concerning fire, hygiene and health & safety.
§ 确保所有员工参加要求的培训。
To ensure that all associates attend the training sessions when
required.
§ 确保所有员工准时报到，穿着正确的制服并佩戴正确的名牌。
To ensure that all associates report for duty
punctually, wearing the correct uniform and name badges at all time.
§ 确保所有员工保持高标准的个人仪表和卫生，依照酒店和部门仪容仪表的标准。
To ensure that all associates maintain a high
standard of personal appearance and hygiene and adhere to the hotel and
department’s grooming standard.
§ 确保所有员工始终如一的提供礼貌而专业的服务。
To ensure that all associates provide a friendly,
courteous, professional service and ensure guests satisfaction at all times.
§ 积极地交叉销售其他餐厅的餐饮。
To actively cross-sell other Food & Beverage outlets.
§ 协助执行季度，半年，年度运营设备盘点。
To assist in carrying out quarterly, Bi-yearly, yearly inventory of
operating equipment.
§ 承担合理的工作职责和第二职责，并根据酒店、工业和公司的需要做相应的调整。
Respond to requests to undertake any reasonable
tasks and secondary duties and to changes as dictated by the hotel, industry
& company.
