·
Provides information pertaining to all hotel services, local places of
interests, restaurants, doctors, sightseeing tours and any other information
likely to be of the interest to guests.
·
客人提供客人感兴趣的事情如:酒店服务,本地风景区,餐厅,医生,观光点等。
·
Regularly communicates with
staff and maintains good relations.
·
定期与员工交流,与员工维持良好的关系。
·
Ensures that all bell staff are
neat, clean and punctual at all times and that they perform the task assigned
to them promptly and efficiently.
·
随时确保行李部员工的着装整洁,及时、有效地制定好安排给他们的任务。
·
Assists guests with all inquiries, both hotel and non-hotel related.
·
回答客人有关酒店及非酒店的质疑
·
Conducts effective shift briefings to ensure hotel activities and
operational requirements are known.
·
有效制作值班简报,确保员工知晓酒店活动及操作要求。
·
Maintains detailed knowledge of the activities of the day and alert to any
potential problems.
·
详细了解酒店日常活动,警惕潜在问题。
·
Maintains detailed knowledge of key occurrences in your city/location
including directions to key points of interests, restaurants, theaters,
shopping, cinemas, sporting and recreational facilities, banks, consulates,
transport systems and special events.
·
详细了解酒店附近的各个地方,如:餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
Required
Skills –
技能要求
·
High level of proficiency in
English & Chinese.
·
良好的英文、中文沟通能力。
·
Excellent guest relations and
communication skills.
·
良好的客户关系及沟通能力。
·
Basic computer knowledge is
required.
·
基本的电脑运用技巧。
Qualifications –
学历
·
Tertiary education
·
高等教育
Experience –
经验
·
Have 3 or more than yeas of
front desk experiences in international hotel with at least 1 years management
level at Concierge department.
·
在国际酒店有三年以上工作经验以及一年以上同等管理经验。