Administration 行政
Assist to ensure that the NiccoloKitchen activities are aligned with the respective Corporate Strategy, and thatthe Hotel Actions have been implemented where appropriate. 协助举办欣厨餐厅活动和酒店活动。
Oversee the preparation and update ofindividual Departmental Operations Manuals.监督筹备和更新分部门营运手册。
Conduct regular divisionalcommunications meetings and ensure that departmental briefings and meetings areeffective and conducted as necessary.保持分部门日常沟通，确保部门例会有效传达。 Customer Service宾客服务
Ensure the delivery of brand promiseand provide exceptional guest service at all times.确保传递品牌承诺和始终如一的提供高水准宾客服务。
Provide excellent service to internalcustomers in other departments as appropriate.与内部同事提供卓越的服务。
Handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.专业高效的处理内外部宾客投诉和咨询，持续跟进确保问题得到满意的解决。
Maintain positive guest and colleagueinteractions with good working relationships.与宾客和同事保持积极的合作沟通关系。
Establish a rapport with guestsmaintaining good customer relationships.与宾客建立和维持紧密的联系。
Personally and frequently verify thatguests at Niccolo Kitchen are receiving the best possible service.确保在欣厨的客人能够单独和持续的接受到最好的服务。
Spend time at Niccolo Kitchen (duringpeak periods) to ensure that they are managed well by the respective colleaguesand functions to the fullest expectations.在营运期间（尤其是繁忙期间）确保员工能够被很好的组织和管理，最大的发挥他们的效能。 Financial 财务制度
Maximize colleague productivity throughthe use of multi-skilling, multi-tasking and flexible scheduling to meet thefinancial goals of the business as well as the expectations of the guests.通过技能训练，任务训练和灵活安排，最大化员工的生产力，以达到商业财富目标和宾客期待的双赢。
Focus attention on improvingproductivity levels and the need to prudently manage utility/payroll costswithin acceptable guidelines ensuring optimum deployment and energy efficiencyof all equipment.专注提高产品质量，控制人力成本，确保最合理的调度和能源效率。，
Ensure that the outlet is operated inline with maximizing profit while delivering on the brand promise.确保餐厅合理运营的情况下，传递品牌承诺的同时最大化利润。
Ensure to achieve the monthly andannual personal target and the outlet’s revenue.确保每月达成个人目标和餐厅收入目标。
Ensure that all hotel, company andlocal rules, policies and regulations relating to financial record keeping,money handling and licensing are adhered to, including the timely and accuratereporting of financial information.确保酒店，公司和当地规章，政策都符合财务政策，现金交接和许可证手续齐全，包括定时报告财务信息。
Assist in the inventory management andongoing maintenance of hotel operating equipment and other assets.协助库存管理和维护酒店设备。
Manage costs proactively based on keyperformance indicators, work with the respective Heads of department asappropriate.与相关酒店负责人一起管理部门相关重要表现指标。
Ensures new technology and equipmentare embraced, improving productivity whilst taking work out of the system.确保适应新的技术和设备，提高产品生产力。 Marketing 市场营销
Prepare annual marketing plan withmembers of the department, as a base of annual marketing plan of RB&E Dept.和团队成员准备年度市场推广计划。
Evaluate local, national andinternational market trends, vendors and other hotel/restaurant operationsconstantly to make sure that the hotel’s operations remain competitive andcutting edge.评估本地，国家和国际市场趋势，了解竞争对手营运情况，确保本酒店的营运保持竞争力。
Continuously seek Marketing and PublicRelations opportunities to increase awareness and ultimately business.持续的寻找市场和公关机会以增加市场活力和生意。
Operational 营运
Ensure that minimum brand standardshave been implemented.确保品牌标准被完成。
Embrace all the standard of NiccoloHotels Global expectations 切实履行尼依格罗集团标准。
Work closely with other Outlet Managersin a supportive and flexible manner, focusing on the overall success of thehotel and the satisfaction of hotel guests.与其他餐厅经理紧密工作相互支持，专注酒店客人的成功和宾客满意度。
Ensure that Restaurants, Bars &Events colleagues work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.确保餐饮及宴会同事相互支持，灵活变通，团结一致。
Ensure consistent check and supervisionon Restaurants, Bars & Events items during operation, making feedback asappropriate. 在营运期间，确保持续的检查和监督餐饮及宴会项目，记录反馈。
Supervise on restaurant services andcatering standards, implement correct measure with assistant Niccolo Kitchenmanager, Executive Sous Chef and Sous Chef where necessary.监督餐厅服务和用餐标准，在必要时完成对副经理，行政副总厨的纠正。
Carry out inspection on Restaurants,Bars & Events operation with Executive Sous Chef frequently and thoroughly.和行政总厨一起检查餐饮及宴会的营运。
Supervise usage of fresh products inthe meal preparation procedure.在用餐准备流程中，监督新鲜产品的使用。
Give assistance to Executive Chef/Executive Sous Chef on creative suggestions and ideas.在创新建议中给与行政总厨足够的支持和协助。
Give assistance in monitoring themonthly inventory of all operating equipment and operating supplies.协助监督和检查月度营运用品的盘点。
Communicate on daily operations andquality control with kitchen closely.与厨房紧密沟通日常营运和品质控制。
Have a thorough knowledge andunderstanding of all Restaurants, Bars & Events items in the menu and theability to recommend Restaurants, Bars & Events combinations and up sellalternatives.融会贯通餐饮及宴会菜单项目，并且有能力推荐部门产品和增销。
Ensure front and back of house area ofthe restaurant clean and orderly.确保餐厅前场和后场干净整洁。
Communicate with Housekeepingdepartment, ensuring established clean plan is carried out strictly.与客房部保持沟通，建立清洁计划。 Personnel 人事
Oversee and assist in the recruitmentand selection of Niccolo kitchen colleagues. Adhere to hotel guidelines whenrecruiting and use a competency-based approach to selecting colleagues.协助招聘欣厨部门同事。在招聘和选择人才时坚持酒店标准。
Oversee the punctuality and appearanceof all Restaurants, Bars & Events colleagues, making sure that they wearthe correct uniform and maintain a high standard of personal appearance andhygiene, according to the hotel and department’s grooming standards.监督餐饮及宴会同事的出勤，确保他们着标准制服，依照酒店仪容仪表的标准保持高标准的个人形象和卫生状况。
Maximize the effectiveness ofcolleagues by developing each of their skills and abilities through theappropriate training, coaching, and/or mentoring.最大限度提高员工的技能和能力，给与足够的培训，教导和指导。
Conduct annual Performance Appraisalwith colleagues and to support them in their professional development goals.组织员工年度表现评估，并且给与他们专业的发展目标。
Assist in the development ofDepartmental Trainers through ongoing feedback and monthly meetings.协助部门培训员并给与反馈，参与月度会议。
Plan and implement effective trainingprogrammes for colleagues in coordination with the Training Manager andDepartmental Trainers.与培训经理和部门培训员开展合作，计划和完成有效的培训项目。
Oversee the preparation and posting ofweekly work schedules, making sure that they reflect business needs and otherkey performance indicators.监督和检查每周工作安排，确保参照生意需要和其他关键表现指标。
Encourage colleagues to be creative andinnovative, challenging and recognizing them for their contribution to thesuccess of the operation.在营运时，给员工机会创新，接受挑战，并及时回应他们。
Support, demonstrate and reinforce the NiccoloHotels Values and Culture Characteristics.支持，演示和强调尼依格罗酒店价值观和文化特点。
Ensure that all colleagues have acomplete understanding of and adhere to colleague rules and regulations.确保员工都完全理解和遵守员工规章制度。
Ensure that colleagues follow allhotel, company and local rules, policies and regulations relating to fire andhazard safety, and security.确保员工都知晓酒店，公司和当地的消防安全规章和政策。 Other Duties 其他职责
Exercise responsible management andbehaviour at all times and positively representing the hotel management teamand Niccolo International.持续的表现出酒店管理团队的责任感和展现出尼依格罗酒店的形象。
Understand and strictly adhere to Rulesand Regulations established in the Colleague Handbook and the hotel’s policiesconcerning fire, hygiene, health and safety.理解和坚持员工手册，酒店消防，卫生和安全的政策。
Ensure high standards of personalpresentation and grooming.确保个人形象和仪容仪表的高标准。
Respond to changes in the Restaurants,Bars & Events function as dictated by the industry, company and hotel.对餐饮及宴会市场的变化负责。
Attend training sessions and meetingsas and when required.在需要的时候，参加培训课程和会议。
Carry out any other reasonable dutiesand responsibilities as assigned.
执行其他合理的职责和责任。
